Juan, thank you for the glowing review! We appreciate your feedback and look forward to welcoming you back soon.

Gracias por sus comentarios, Jose. Se podemos asegurar que cada dia nuestro equipo de Housekeeping limpia a fondo todos los areas comunes, incluyendo las cocinas y los banos. En Pinewood, tenemos una variedad de tipos de alojamiento, y entendemos que reseraste una de los opciones 'budget. Por favor, que nos puede avisar cuales servicios mejorarían la visita de nuestros futuros huéspedes.

Hi Ryan, thank you for sharing your experience with us. We're sorry to hear about the issues you encountered during your stay. Your safety and comfort are our top priorities, and we will address the concerns you've raised with our team to ensure a better experience for our guests.

Hi Christian, thank you for sharing your feedback with us. We're sorry to hear that you found the lodging to be expensive and not up to your expectations. We appreciate your honesty and will take your comments into consideration as we strive to improve our services.

Hi Li, thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. We will address your concerns with our team to ensure better communication and service moving forward. We appreciate your understanding and hope to have the opportunity to welcome you back.

Hi Shari, thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the showers. Your comments have been noted and will be addressed with our maintenance team to ensure this issue is resolved promptly. We appreciate your patience and understanding.

Hi Atsushi, thank you for taking the time to share your feedback with us. We're glad to hear that you found the private residences comfortable and clean. We'll take note of your concerns about the noise and the lack of shampoo. We hope to welcome you back soon!

Hi Jennifer, thank you for sharing your feedback with us. We're delighted to hear that you found our location convenient for exploring the town and activities. We appreciate your kind words and hope to welcome you back again soon.

Hi James, thank you for sharing your feedback with us. We are truly sorry to hear about your experience and the inconvenience you faced during your stay. We take your comments seriously and will address these issues with our team to ensure a better experience for all our guests in the future.

Hi Anthony, thank you for your positive feedback! We're glad you enjoyed our location and found everything clean. We appreciate you taking the time to share your experience. If there's anything we can do to make your next visit even better, please let us know.

Hi Anika, thank you for sharing your feedback with us. We're sorry to hear about your experience at the Pinewood Lodge. We appreciate your insights and will take them into consideration as we strive to improve our accommodations. We hope you give us another chance in the future.

Preetam, thank you for highlighting our convenient location near the city center. We're glad to hear you found it helpful. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We appreciate your positive feedback!

Hi Komal, thank you for your positive feedback! We're glad to hear that you found our staff friendly and enjoyed having a fully equipped kitchen available. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We appreciate your support!

Hi Natalie, we're sorry to hear about your experience. Your feedback is invaluable to us and we will address the issues you've raised with our team. We see that you stayed in our Deluxe Ensuite room, there is a table and chair in the room plus an entire sitting room in the common area. We strive to provide the best service possible and hope for the opportunity to make it right. Thank you for bringing this to our attention.

Hi Shari, thank you for your positive feedback! We're glad to hear that you enjoyed the location of our lodge near Queenstown. We strive to provide a convenient and enjoyable experience for all our guests. We appreciate your review and hope to welcome you back again soon!

Hi Tejaswy, we're sorry to hear about your experience with us. We apologize for the inconvenience caused by the delay in your check-in process. Your feedback is valuable to us, and we'll make sure to address this issue to improve our service. Thank you for bringing this to our attention.

Hi Paul, thank you for taking the time to share your experience with us! We're thrilled to hear that you found our location clean, quiet, and convenient. We appreciate your positive feedback and hope to welcome you back again soon.

Hi Rhonda! We're thrilled to hear that you enjoyed our common areas and outdoor dining options. We strive to create a welcoming space for both couples and groups. Thank you for taking the time to share your positive experience. We look forward to welcoming you back soon!

Hi Karen, thank you for sharing your feedback with us! We're glad to hear you found our location convenient for accessing the town center. We appreciate your comments on our shared facilities and will continue to strive for improvement. We hope to welcome you back soon!

Hi Cara, thank you for taking the time to share your feedback. We're thrilled to hear you enjoyed the nice, clean, and quiet environment, as well as the views from the patio. We appreciate your kind words and hope to see you again soon!

Hi Stephen, thank you for sharing your experience with us! We're glad to hear that you enjoyed the location and found value in your stay with us. We appreciate your feedback and look forward to welcoming you back in the future.

Hi Colleen, thank you for sharing your feedback with us. We're sorry to hear that you didn't feel like you got good value for your money during your visit. We appreciate your input and will take your comments into consideration as we strive to improve our services.

Hi Rebecca, thanks for the feedback! We understand the limited parking can be tricky at peak times of the year. Apologies you were inconvenienced by noisy guests - we do have a 24-hour security team available to deal with noise complaints, as we have a site-wide property noise curfew of 9pm. Hope to see you again!

Thanks for the feedback Judith :) We hope to see you again!

We appreciate the review about us being close to the center of town, and other factors on how we could have increased your experience?

Brilliant! Thank you for your kind review!

Love your very detailed and positive review, we will definitely be looking forward to welcoming you again and provide you with a similar experience.

Brilliant, welcome anytime!

Hi Richard, we are sorry to hear about your negative experience, we are in the process of renovating the building you were in so hopefully you will give us a second chance which will give us an opportunity to be better next time round.

Thank you for your positive review!

Hi Nigel, sorry for your negative experience based on your review, would you be able to share some details on how we might improve?

Thank you for your kind review!

We really appreciate your positive & kind review, we understand the comment about the dated buildings and are definitely looking into that.

Really appreciate the rating. Care to share any details?

Hi Ian, thank you for your feedback. We appreciate your comment about the hotel being a little dated, and we'll take that into consideration. We apologize for any inconvenience with the wifi and will look into improving it. We're glad you found the room clean and enjoyed the proximity to the town center.

Thankyou for your review, could you share some details as to how we could improve?

Thank you for your positive review and your recommendations to your friends.

Thank you for the rating, Himasha. If you’d like to share any details about your experience, we are always looking for ways to improve.

Hi Joya, thank you for your wonderful review! We're glad to hear that you enjoyed the amenities at our cabin, including the free parking, hot water, towels, heater, and ironing board. We're also pleased that the mini fridge and kitchenette were to your liking. We hope to welcome you back soon!

Really appreciate the rating, Toivo. If there are any details you’d like to share about what we are doing well, we’d love to learn more!

Hi Kathryn! Thank you so much for your kind words about our facility. We're thrilled to hear that you loved the setup and found the location to be great. We appreciate your feedback and hope to see you again soon!

We’re thrilled to see you had a positive experience, Momoka. We’d love to learn more about what we did to earn it!