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Opiniones de Hilton Garden Inn Rapid City

3 out of 5
Hilton Garden Inn Rapid City
815 E Mall Dr, Rapid City, SD

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 393 de 648 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 171 de 648 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 43 de 648 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 21 de 648 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 20 de 648 opiniones" "

9.2/10

Limpieza

9.0/10

Servicio y personal

8.8/10

Servicios

9.0/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

ROBERTO

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2019

10/10 Excelente

Thomas

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice friendly staff. Justin at breakfast in particular and T at the bar.
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Friendly staff, eager to please.
Se hospedó 1 noche en abril de 2024
Respuesta de Tahlia, el 8 may. 2024
Thank you Robert

10/10 Excelente

Robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great, friendly staff and a good base for exploring the area.
Se hospedó 1 noche en mayo de 2024
Respuesta de Tahlia, el 8 may. 2024
Hello Robert,I am glad to hear that you thought our hotel and staff was great. I appreciate your feedback. Please come back to visit us

10/10 Excelente

Kathy

Viaje en pareja
Respectful and pleasant staff! Wonderful breakfast and comfortable bed! Thank you
Se hospedó 1 noche en abril de 2024
Respuesta de Tahlia, el 28 abr. 2024
Hello Kathy,Thank you for your feedback regarding your stay. I am glad to hear that the staff, breakfast, and your room were up to your expectations. Please come back and visit us again. Have a wonderful day!

10/10 Excelente

Gabriel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Tahlia, el 28 abr. 2024
Hello Gabriel,Thank you for your feedback. Have a nice day

8/10 Bueno

Angela

Se hospedó 1 noche en abril de 2024
Respuesta de Tahlia, el 8 may. 2024
Hello Angela,Thank you for providing your feedback

8/10 Bueno

Lynnda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We have traditionally stayed at the Hilton. Very nice facility, however house cleaning has missed cleaning the shower door track. It had green mold like yuk on/outside the track. We will most likely stay there again when not engaged in activities in the Hills.
Se hospedó 2 noches en abril de 2024
Respuesta de Tahlia, el 10 abr. 2024
Hello Lynnda,Thank you for providing your feedback to us. I am so sorry to hear about that your shower door track was missed upon cleaning. I will be sure to relay this over to the correct department. Thank you for your understanding. Please come back and visit us again so we can make it up to you. Our goal is to make your stay better and brighterThank you

10/10 Excelente

Gordon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Tahlia, el 8 abr. 2024
Hello Gordon,Thank you for providing your feedback. I am glad to see your stay with us was good. Please come back and visit some time soon

8/10 Bueno

Roger

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
So so
Check in was great , room carpet was really dirty , blankets also had stains on them , toilet paper roll holder was laying on the bathroom floor . Pool area was nice with lots of stocked towels and clean .
Se hospedó 2 noches en febrero de 2024
Respuesta de Tahlia, el 26 feb. 2024
Dear Roger,Thank you for choosing to stay with us and for taking the time to provide us with your feedback. I am sorry to hear that you experienced some issues with your room during your stay. Rest assured that I will forward your concerns to the relevant department so that they can take appropriate action to prevent such issues from arising again in the future.As a hospitality establishment committed to excellence, we strive to ensure that all our guests have the best possible experience when staying with us. We hope that you will consider returning to our establishment soon, so that we can have the opportunity to make it up to you and provide you with a more enjoyable and memorable stay.Best regards,

10/10 Excelente

David

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very comfortable room and bed! Very fresh, modern and clean appearance. Staff very courteous! Easy access to hotel from interstate. Great location. Happy!!
Se hospedó 2 noches en febrero de 2024
Respuesta de Tahlia, el 26 feb. 2024
Hello David,Thank you for choosing to stay at our property and for taking the time to provide us with your feedback. We are delighted to hear that you enjoyed your stay with us and look forward to welcoming you back soon!

10/10 Excelente

Cindy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Tahlia, el 7 feb. 2024
Hello Cindy,Thank you so much for sharing your feedback with us. I'm glad you enjoyed your stay with us at the Hilton Garden Inn. Come back to visit!

10/10 Excelente

Lisa

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en enero de 2024
Respuesta de Tahlia, el 4 feb. 2024
Hello Lisa,Thank you for taking the time to share your feedback with us. I am glad you enjoyed your stay and liked the hotel. Please come back and visit us sometime soon!

8/10 Bueno

Jeremy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was great and accommodating.
Se hospedó 1 noche en enero de 2024
Respuesta de Tahlia, el 4 feb. 2024
Hello Jeremy,Thank you for taking the time to share your feedback with us. I am glad you enjoyed your stay and liked the staff at the hotel. Please come back and visit us sometime soon!

8/10 Bueno

Linda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff were fantastic - front desk to restaurant staff were so friendly .
Se hospedó 1 noche en enero de 2024
Respuesta de Tahlia, el 24 ene. 2024
Hello Linda,Thank you so much for taking time to share your feedback. I'm glad you found all staff to be friendly and fantastic. We hope you come back and visit us soon!

4/10 Malo

Dennis

Viaje en pareja
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
the room was not properly cleaned the hotel had very limited staff that seemed unable to help with problems or just poorly trained on customer service. At check out we were presented a bill and paid in full only to find out that the hotel billed or credit card almost double with out notifing us of the error in the bill. During Check out we even commented on the price difference and was told what we paid was correct. When called the person we spoke to blammed it on poorly trained staff
Se hospedó 3 noches en diciembre de 2023
Respuesta de Tahlia, el 24 ene. 2024
Hello Dennis,I am very sorry to hear about your experience at the hotel. As our guest we want to treat you with the upmost respect and kindness. Did you speak to a manager at the hotel about this incident? Did you get your bill situated out? Please give us another chance and come back to visit us!

10/10 Excelente

Jason

Se hospedó 2 noches en enero de 2024
Respuesta de Tahlia, el 4 feb. 2024
Hello Jason,Thank you for taking the time to share your feedback with us. I am glad you enjoyed your stay and liked the hotel. Please come back and visit us sometime soon!

10/10 Excelente

Juliet

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Tahlia, el 15 ene. 2024
Hello Juliet,Thank you for taking time to share feedback about your stay with us. I'm glad to see that you had enjoyed it. Come back and visit us sometime soon.Thank you

10/10 Excelente

kyle

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
Se hospedó 3 noches en diciembre de 2023
Respuesta de Tahlia, el 15 ene. 2024
Hello Kyle,Thank you for taking time to share feedback about your stay with us. I'm glad to see that you had enjoyed it. Come back and visit us sometime soon.Thank you

4/10 Malo

sonya

Viaje de negocios, Viaje con mascota, Viaje familiar
Se hospedó 1 noche en diciembre de 2023
Respuesta de Tahlia, el 30 dic. 2023
Hello Sonya,I'm sorry to see that you left a bad score on our hotel. I hope you can come back and give us a chance to make it up to you. We want to ensure our guests feel like this is their home away from home. Please, next time come speak to the desk or a manager if you are experiencing any issues.Thank you

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Top Hotel
Very nice hotel to stay at. Restaurant and bar were nice and staff was pleasant. The only complaint was the bed was very uncomfortable and the sheets were old.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Tahlia, el 22 dic. 2023
Hello,Thank you for taking time to share your feedback about the hotel. I am glad to hear that the restaurant/bar staff were nice. The beds are the ones that is required for Hilton standard. I will be sure to relay over to the correct department about your experience with the beds being uncomfortable.Thank you again, hope you come back to visit us!

8/10 Bueno

Orlen

Love this property but Hilton has the worst pillows of any major hotel chain.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Tahlia , el 19 dic. 2023
Hello OrlenThank you for taking time to share our feedback. I am very glad to here that you love the Hilton Garden Inn property, we want or guests to feel like this is their home away from home. Unfortunately those pillows are what is required for the standard for our guest rooms. I hope you can come back and visit us again! Happy Holidays!!

10/10 Excelente

Kyle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Tahlia, el 22 dic. 2023
Hello Kyle,Thank you for taking time to share your feedback with us. I am glad to see you had enjoyed our stay at the Hilton Garden Inn. Please come back to visit us.

2/10 Terrible

Peter

Viaje de negocios, Viaje familiar
No le gustó: Servicio y personal y condiciones de la propiedad
Did not get the complimentary upgrade for being a gold card member. They did not live upto the Hilton promise.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Tahlia, el 22 dic. 2023
Hello Peter,Thank you for taking time to share your feedback. On your reservation you had booked and paid through expedia with a double queen bed. The payment was already settled with expedia. Even if we did upgrade you the system will automatically require a nightly upsell of 20. Different Hiltons are owned by different companies and some are franchises. Also different brands do run things differently than Hilton Garden Inn.Thank you again

10/10 Excelente

Jason

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff was amazing and helpful
Se hospedó 2 noches en noviembre de 2023
Respuesta de Tahlia , el 15 dic. 2023
Hello Jason,I am very glad to hear that the staff was amazing and helped you. We do our very best to make sure you as our guests are top priority. Thank you so much for your feedback!

8/10 Bueno

Andrew

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Tahlia, el 15 dic. 2023
Hello,Thank you for staying at our hotel and taking time to provide feedback. I'm glad you enjoyed your stay with us.

10/10 Excelente

Robert

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Our stay was very comfortable.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Tahlia, el 15 dic. 2023
Hello Robert,Thank you for taking time to share your feedback. I am glad to to hear that your stay was comfortable. We prioritize our guests to make sure everything goes well for you!

10/10 Excelente

Anje

Se hospedó 1 noche en noviembre de 2023
Respuesta de Tahlia, el 15 dic. 2023
Hello Anje,Thank you for taking time to provide feedback. I am glad you found the hotel to your liking!

8/10 Bueno

Ann Marie, Floral Park

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was very accommodating. Liked bar and coffee area. Wished that there was a safe in the room.
Se hospedó 4 noches en septiembre de 2023

10/10 Excelente

Renee

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023

6/10 Aceptable

JACK

Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal
Jacuzzi tub wasn't working. I told the front desk. They said it couldn't be fixed. They didn't offer me another room. They just kept telling me I got a really good deal from hotels.com and I should be happy with that.
Se hospedó 6 noches en septiembre de 2023

2/10 Terrible

Jim

Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal
I booked a single king bed room well in advance of the arrival date but was given a room with 2 Queen beds when I arrived. This has happened a number of times when I book a room at a Hilton through Hotels.com. The desk clerk confirmed that there were 25 available rooms, but all of them were double queen rooms. The clerk said it was Hotels.com’s fault for telling me there was a single king room available when there wasn’t. She the. Conceded that there were single king rooms available on the day I booked, but Hotels.com booked it as any available room, which is why I got the room with two queens. I don’t know who is worse here, Hilton for giving my room to someone else, or Hotels for tolerating this activity with no recourse for me.
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Gail

Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

craig

Viaje familiar
Le gustó: Servicios
Very nice stay
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Jacque

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Richard

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good part of town close to the mall area. Quiet
Se hospedó 4 noches en agosto de 2023

8/10 Bueno

Brian

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Was an all around good place to stay. Clean, comfortable, and quiet.
Se hospedó 5 noches en agosto de 2023

10/10 Excelente

Tara

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was a fabulous property. We would definitely stay here again there’s a shuttle you could take into Sturgis for $40 per person round-trip. There is coffee in the lobby every morning the beds are comfortable and staff is very helpful and friendly. There’s a restaurant for breakfast and dinner if you don’t want to leave. And 2 miles from lots of shopping and restaurants.
Se hospedó 6 noches en agosto de 2023

10/10 Excelente

Elizabeth

Se hospedó 1 noche en julio de 2023

10/10 Excelente

Judith

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ross at the front desk was tremendous!
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Jonathan

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff was excellent, very clean, no breakfast without paying extra
Se hospedó 5 noches en julio de 2023

10/10 Excelente

Persio, ryebrook

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Hotels, very clean and spacious provided excellent service
Se hospedó 6 noches en julio de 2023

10/10 Excelente

Cheryl, Wood Dale

Se hospedó 1 noche en julio de 2023

10/10 Excelente

Moises

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en julio de 2023

10/10 Excelente

Lynette

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Bariah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was a great stay!
Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Jonathan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Jonathan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en junio de 2023

2/10 Terrible

Cliente verificado

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal y comodidad de las habitaciones
Would not stay here again
We asked for a room with two Queens because I’m traveling with my 60 year old mother. We were given a room with a King bed and told there was nothing they could do because the hotel was full. I don’t understand how this happens unless they gave our room away. They offered nothing for our trouble, no discount, no cot, no free meal or anything. The TV didn’t work and the ice machine didn’t work and they acted like that was our problem for wanting those things. We had to laugh at the Hilton sign at check in that they would do whatever possible to make us have a great stay because they absolutely did not care at all.
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Darrow, Gresham

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
We were on a Gate 1 tour. The breakfast buffet was not good. Same food 3 days in a row. 2 days they ran out of most items before everyone got to eat. Did eat in the restaurant the night before the tour began and it took almost 2 hours after we ordered to get our food. Problem was 1 person was bar tending and waiting tables for 40-50 people. This is not what we expect from Hilton.
Se hospedó 1 noche en junio de 2023