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Opiniones de The Cove Rotana Resort

5 out of 5
The Cove Rotana Resort
Sheikh Mohammed Bin Salim Road, Al Dhaith South, Ras Al Khaimah

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 150 de 309 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 95 de 309 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 34 de 309 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 18 de 309 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 12 de 309 opiniones" "

8.6/10

Limpieza

8.4/10

Servicio y personal

8.4/10

Servicios

8.4/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Salima

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Le calm, la nature, la plage, les oiseaux ...Magnifique endroit pour se reconnecter avec la nature pour lâcher-prise et recharger les batteries .
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Hoda

Viaje en grupo, Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Outstanding hospitality
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Nabeel, dubai

Se hospedó 1 noche en abril de 2024

10/10 Excelente

Suzanne, Glatens

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Du personnel très attentif. Les repas étaient bons, mais les mêmes plats revenaient souvent. Il faut eviter les heures de forte affluence si vous voulez manger dehors. Il y a beaucoup de familles avec des enfants en bas age. Aussi, beaucoup d'Allemands et de Russes. Il vaut mieux savoir parler Anglais. Il faut avoir des bonnes jambes ou utiliser le service des navettes pour se déplacer, surtout si vous avez une chambre en haut du resort et on veut remonter de la plage. J'avais 170 marches je la piscine pour adultes jusqu'à ma chambre... Les massages au Spa, sont au top. Si non, c'est un dépaysement totale, un endroit pour se détendre. J'y retournerai.
Se hospedó 6 noches en marzo de 2024

10/10 Excelente

Jens

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I was very surprised by Rotana Cove Resort. I felt very comfortable and the staff also played a very important role in this. Everyone is very friendly, helpful and never intrusive. I will definitely be back.
Se hospedó 7 noches en marzo de 2024

10/10 Excelente

Lynne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great all inclusive stay!
We stayed for a 4 night break and would return in the future. The housekeeping was superb, nothing was too much trouble and our room was spotless. We took the all inclusive package and only ate in Cinnamon which would have become repetitive if we’d stayed longer but the food was good. I have to mention Milan one of the waiters, he was so helpful and warm and always had a smile and a friendly greeting, a real asset to the Hotel! The beach is beautiful and clean. The adult pool had lots of sunbeds. The all inclusive drinks were good.
Se hospedó 4 noches en febrero de 2024

10/10 Excelente

Amrou

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Magical Place
Magnificent Resort, probably my favorite in UAE so far and I've been to many. It's huge, so internal transportations is kind of required always, but it's easy and quick to send a golf kart. Absolutely recommended. It's a hidden gem in RAK no doubts.
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Christopher

Viaje familiar
Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
No le gustó: Servicio y personal
Great resort. Buffet very bad.
Resort is beautiful, room, beach and pool are great. Reception very friendly as are buggy drivers. Food very poor. No taste, very cold. More like canteen food then a buffet in UAE. Breakfast was better and nice to sit out side.
Se hospedó 1 noche en febrero de 2024

4/10 Malo

Nic

Se hospedó 7 noches en febrero de 2024

10/10 Excelente

Sanjay

Se hospedó 2 noches en enero de 2024

6/10 Aceptable

Avril

Se hospedó 1 noche en enero de 2024

8/10 Bueno

Dima

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property is due for renovation, nothing major though! Amazing architecture and landscaping and views. Breakfast was delicious too !
Se hospedó 1 noche en enero de 2024

10/10 Excelente

CHRISTOPHE

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice property on the beach nice pools, great staff excellent service.
Se hospedó 1 noche en diciembre de 2023

4/10 Malo

Stuart

Viaje en grupo
No le gustó: Limpieza y servicio y personal
This is not a 5 star resort in anyway - more like a 3 star. The resort is lovely but its operational style is a disaster. To many issues to mention - but the most unbelievable one was that the last breakfast was at 10.30 - we arrived at 10.15 but 10.45 they were already clearing away the food so we couldn't finish breakfast. I paid over US$500 for one night. To be treated like this - unacceptable - I will never go back.
Se hospedó 1 noche en diciembre de 2023

4/10 Malo

Mahmoud

No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Eddy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Food quality can be improved
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Ricardo

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Jayker Gaurang

Se hospedó 2 noches en octubre de 2023

6/10 Aceptable

ASIA

Viaje familiar
Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza y servicio y personal
The villa room is not clean, service to provide with shampo ..etc was bad and delayed for hours. System for exclusive rotana card holder is too old and need every time reg.
Se hospedó 3 noches en septiembre de 2023

10/10 Excelente

Khawaja

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023

6/10 Aceptable

Ziad

Le gustó: Servicios
No le gustó: Limpieza y condiciones de la propiedad
This is outdated and older hotel, they need to start updating, the rooms are small, and doesn’t have iron or ironing board. You need to use golf carts to go to your room, and when I ordered the cart to check out it took them forever to send one.
Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

JOE

Se hospedó 2 noches en agosto de 2023

10/10 Excelente

Johnny

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
review
an amazing place with amazing facilities
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Eugene

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beautiful resort, peaceful, quiet, well ornamented with lights and beautiful trees and small roads of cobble stone. Lovely beach and beautiful pools (3 total). Staff is amazing and understanding and goes the extra mile to help out. For instance, I wanted a closer look to the sea and they helped me getting another room for my second day with a closer seaview. The only thing that could be improved a bit is the speed at which one can obtain a buggy to get around. Nonetheless, the resort is walkable for the most part, withstanding the weather. Overall great place, private, quiet, neat, well designed. Totally worth it.
Se hospedó 2 noches en julio de 2023

10/10 Excelente

Rico

Se hospedó 1 noche en julio de 2023

2/10 Terrible

Sana

Se hospedó 1 noche en julio de 2023

10/10 Excelente

stuart

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A very nice holiday destination in a quieter more private section of the UAE.
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Mary

Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Mary

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Charles

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great property and staff. Buffet left about to be desired though.
Se hospedó 2 noches en mayo de 2023

4/10 Malo

Yakov

Viaje familiar
Le gustó: Servicio y personal y servicios
No le gustó: Condiciones de la propiedad
Our stay was okay but the room was definitely not worth the price at all. It was overpriced multiple times of what it is worth. The room was tiny and had a smell of mold. The bed was rock solid. We woke up with sore body. Otherwise barbeque event was nice. The location is great and once you are out of the room and walk a bit, the view is nice. Not sure if I want to come back. We paid way too much for it.
Se hospedó 1 noche en abril de 2023

8/10 Bueno

Elsemarie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2023

10/10 Excelente

IAN

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent setup. Very nice views from rooms. The rooms are spacious. The beach is far to walk but the pool is very large ... Nice bars. The buffet was too hectic as many package tourists were there. The personnel was friendly. The front office, esp. Anastasia was very friendly and professional. The food quality could be better. We loved it and highly recommend this place. Very nice family vacation.
Se hospedó 1 noche en marzo de 2023

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Nice view but service needs to be upgraded
Nice view from the reception area. But a staff at the restaurant had an unpolite attitude. It would have been better if she had an attitude appropriate with hospitality business. Hotel is not an immigration office.
Se hospedó 1 noche en marzo de 2023

10/10 Excelente

Andre

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
you feel like you are in your own little village
Se hospedó 3 noches en enero de 2023

10/10 Excelente

arif

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2023
Respuesta de Guest Service Team , el 23 ene. 2023
Dear Guest, Sunny greetings from The Cove Rotana Resort - Ras Al Khaimah! We would like to thank you for taking the time to share your experience with us in so much detail. Please be sure we will go through your feedback and mentioned points in order we can improve our service and hospitality and take the action immediately with the concerned departments. We look forward to welcoming you back to The Cove Rotana Resort. Best wishes, Klaus Reinwand General Manager

6/10 Aceptable

Cliente verificado

Viaje familiar
Family stay
The service was very poor and obviously understaffed for the number of guests. The hotel is really nice with a special vibe but it is a little outdated. Food was expensive and with an average quality. Check in took sometime. Beach was very clean. Good for families with young children
View from the room
Se hospedó 2 noches en octubre de 2020
Respuesta de General Manager, el 28 oct. 2020
Dear Valued Guest, Thank you very much for your comments following your recent stay with us. Please accept our sincere apology for any inconvenience caused and be assured that your review will be shared with our team for further improvement. We hope to welcome you back in the very near future. Best Regards Klaus Reinwand General Manager

8/10 Bueno

IK, Dubai

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Staff are super friendly and are masters in Customer Service. I had one issue at the beginning and it was all perfectly resolved. Perfect destination for honeymooners, staycations or getaways
Se hospedó 2 noches en septiembre de 2020
Respuesta de General Manager, el 28 oct. 2020
Dear Valued Guest, Thank you very much for your comments following your recent stay with us. We are glad that you enjoyed your stay and we look forward to welcoming you back in the near future. Warm Regards Klaus Reinwand General Manager

10/10 Excelente

Rania

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2020
Respuesta de General Manager, el 28 oct. 2020
Dear Valued Guest, Thank you for taking the time to review your stay with us and for giving us a perfect rating. We are glad that you thoroughly enjoyed your stay and we look forward to welcoming you back in the near future. Warm Regards Klaus Reinwand General Manager

10/10 Excelente

Mohammad

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2020
Respuesta de General Manager, el 28 oct. 2020
Dear Valued Guest, Thank you for taking the time to review your stay with us and for giving us a perfect rating. We are glad that you thoroughly enjoyed your stay and we look forward to welcoming you back in the near future. Warm Regards Klaus Reinwand General Manager

10/10 Excelente

Bram

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2020
Respuesta de General Manager, el 28 oct. 2020
Dear Valued Guest, Thank you for taking the time to review your stay with us and for giving us a perfect rating. We are glad that you thoroughly enjoyed your stay and we look forward to welcoming you back in the near future. Warm Regards Klaus Reinwand General Manager

4/10 Malo

Swati

Viaje familiar
No le gustó: Servicio y personal y comodidad de las habitaciones
Amazing Establishment - BUT Poor Service
We originally had booked 2 rooms. Both rooms were given late. 1st room 8020 and then one hour later 8012. We also requested both rooms be next to each other when we initially booked the rooms from Hotels.com. Also we did not get the view from the room which we originally had booked for (Deluxe Room) which we paid extra for. Then after getting the key to 8020 - as we were walking to van to take us to the room, I noticed where my luggage was on the trolley, there was also someone else's garments which were on top of my luggage - to be exact it was on top of my 7 month old's foldable bed. In current conditions with COVID, this was very appalling. I raised the concern to the attendant who was putting other peoples garments on top of my luggage - at which the attendant completely ignored my concern. Then I went back into the reception and raised the issue, and also raised the issue with Ibrahim (Front end manager). The difficult part was obtaining a van to take us to and from the beach + pool. Waiting time was ridiculous as we had to make several calls because we had a children 5yrs and below with us, walking in the heat was difficult for them. At one point when we were taken from beach back to our rooms - the driver made another stop to pick up additional guests to pack the vehicle. Now this is another COVID precaution red flag - especially with a newborn in the vehicle the driver was mixing up guests.
Se hospedó 1 noche en septiembre de 2020
Respuesta de General Manager, el 24 sept. 2020
Dear Valued Guest, Thank you very much for your comments following your recent stay with us.I am very sorry to hear that your stay did not meet expectations. Whilst, not making any excuse the resort strictly complies with the Operational Guidelines established by Ras Al Khaimah Government concerning Covid 19 to ensure the safety of guests and colleagues. Please be assured that your comment has been shared with our team for further improvement. I hope that you can view this as a one off aberration and will give us the opportunity to redeem ourselves. Warm regards Klaus Reinwand General Manager

6/10 Aceptable

omar

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
bad experience
When I booked the villa. I thought it will be amazing, but I faced the fact of facility had old furniture , bad smells , unclean and in safety pool , old style bathrooms need to be changed. Really I would never go back there again.
Se hospedó 2 noches en septiembre de 2020
Respuesta de General Manager, el 24 sept. 2020
Dear Valued Guest, Thank you very much for your comments following your recent stay with us. Please allow us to take this opportunity to apologize for the inconveniences you experienced during your stay. Your willingness to share your thoughts is appreciated as we are committed to provide our guests with the highest quality services and facilities. We sincerely regret we fell short of our goal in this instance but rest assured that we are working in upgrading our facilities to enhance our guest satisfaction. I hope that you can view this as a one off aberration and will give us the opportunity to redeem ourselves. Warm regards Klaus Reinwand General Manager

10/10 Excelente

Khalid

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The Cove.. The amazing place
Whether was amazing. Room was clean and housekeeping staff was very kind.
Se hospedó 1 noche en agosto de 2020
Respuesta de General Manager, el 24 sept. 2020
Dear Valued Guest, Thank you very much for your comments following your recent stay with us. We are glad that you had enjoyed your stay. It is encouraging to note that you were pleased with the services provided by our housekeeping team, i will personally share your compliment with them. We look forward to welcome you back in the near future. Warm regards Klaus Reinwand General Manager

10/10 Excelente

Mohamed

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en agosto de 2020
Respuesta de General Manager, el 24 sept. 2020
Dear Valued Guest, Thank you for taking the time to review your stay with us and for giving us a perfect rating. We are glad that you thoroughly enjoyed your stay and we look forward to welcoming you back in the near future. Warm Regards Klaus Reinwand General Manager

10/10 Excelente

Liudmyla

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2020
Respuesta de General Manager, el 13 ago. 2020
Dear Valued Guest, Thank you very much for your comments following your recent stay with us and for giving us a perfect rating. We are glad that you thoroughly enjoyed your stay and we look forward to welcoming you back in the near future. Warm Regards General Manager The Cove Rotana Resort.

8/10 Bueno

SAJEER

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza
Se hospedó 1 noche en julio de 2020
Respuesta de General Manager, el 13 ago. 2020
Dear Valued Guest, Thank you for taking the time to rate your stay with us.We are glad that you enjoyed your stay and we look forward to welcoming you back in the near future. Best Regards General Manager The Cove Rotana Resort.

4/10 Malo

Walid

Viaje familiar
No le gustó: Comodidad de las habitaciones
Too early to enjoy staycations
To be fair the major influence is the fact that the COVID-19 conditions made it very difficult to enjoy. We were relegated to pool or room and restricted restaurant services So we did not even stay the night. A case of wrong timing.
Se hospedó 1 noche en julio de 2020
Respuesta de General Manager, el 13 ago. 2020
Dear Valued Guest, Thank you very much for your comments following your recent stay with us. I am very sorry to hear that your stay did not meet expectations due to Covid-19. We hope to welcome you back when the pandemic is over. Warm regards General Manager The Cove Rotana Resort

4/10 Malo

CM, Dubai

Viaje familiar
No le gustó: Servicio y personal y servicios
The hotel tried to follow safety guidelines but the first room provided was a smoking and it smelled of mold. Majority of the staff were rude and curt during our stay. We would not stay there again
Se hospedó 1 noche en julio de 2020
Respuesta de General Manager, el 13 ago. 2020
Dear Valued Guest, Thank you very much for your comments following your recent stay with us. Please accept our sincere apologies and be assured that this is not the usual treatment. Corrective customer service training will be conducted to improve friendliness and attentiveness. We hope to welcome you back in the near future. Kind regards General Manager The Cove Rotana Resort