Habitación triple familiar | Camas con pillow-top, escritorio, wifi gratis y ropa de cama

Opiniones de Red Bluff Inn

2 out of 5
Red Bluff Inn
99 Main Street, Red Bluff, CA

Opiniones

5.8
Puntuación de 10, es decir, Excelente. Basada en 33 de 221 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 44 de 221 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 53 de 221 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 46 de 221 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 45 de 221 opiniones" "

6.2/10

Limpieza

7.0/10

Servicio y personal

5.2/10

Servicios

5.2/10

Condiciones de la propiedad

6.0/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Debra

Viaje de negocios
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Just the worst
This place is a complete dump, I try to travel cheaper because I stay in hotels so much, but this place; oh wow, where should I start, it’s filthy they don’t even try to hide it, it is very old but more than that the sheets were stained as well as the old tattered towels that were very thin and small. It smelled like cigarettes even though I asked for no smoking room, they put me upstairs even though the place was empty, when I went to complain I asked if the room had even been cleaned and she said “ I don’t know I don’t clean them” I wasn’t even allowed in the office at three in the afternoon I had to stand outside and be helped through a window. So needless to say I checked out. I just couldn’t. Oh the ice machine didn’t work either but that is common these days.
Se hospedó 4 noches en febrero de 2024
Respuesta de Guest Relation Management, el 21 feb. 2024
Hi Debra,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 Bueno

William

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Disconcerting checkin
Check-in was a little frustrating. It was around 5 PM and the office was closed already ring the bell the night person came out and didn’t have a reservation for me. Had to call the manager, I believe and I had to speak to the manager and she was able to, find my reservation was a little disconcerting when I knew I had a reservation. after everything was straightened out, Check-in went fast. the room and facilities were very nice for the price.
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Relation Management, el 8 feb. 2024
Hi William,Thank you for your feedback regarding your recent stay at our hotel. It's disappointing to hear that you faced difficulties with the check-in process, especially after arriving at our property with a confirmed reservation. We understand how unsettling it can be to encounter such issues, and we appreciate your patience and understanding as we worked to resolve the situation. We're glad that our night staff was able to assist you promptly and that the manager was able to locate your reservation swiftly. We're also pleased to hear that once everything was straightened out, the check-in process went quickly, and you found the room and facilities to be very nice for the price. Your satisfaction is important to us, and we're glad that we were able to provide you with a comfortable stay overall. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more positive experience in the future.

10/10 Excelente

laurie

Se hospedó 1 noche en enero de 2024
Respuesta de Guest Relation Management, el 30 ene. 2024
Hi Laurie,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

10/10 Excelente

Rolland

Le gustó: Limpieza
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Relation Management, el 23 ene. 2024
Hi Rolland,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at our hotel. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.

10/10 Excelente

James

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Polite staff
Se hospedó 1 noche en noviembre de 2023
Respuesta de Guest Relation Management, el 28 nov. 2023
Hi James,Thank you for taking the time to share your feedback about your recent stay with us. We are pleased to hear that you found our staff to be polite. Providing courteous and attentive service is a priority for us, and we're delighted that our staff made a positive impression on your experience. We appreciate your patronage and look forward to the opportunity to welcome you back on your next visit.

6/10 Aceptable

Jose

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Guest Relation Management, el 18 sept. 2023
Hi Jose,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

6/10 Aceptable

Michael

Le gustó: Limpieza y comodidad de las habitaciones
OK Budget Motel - Cheaper than Motel 6
Internet worked. Had a microwave and refrigerator. Not enough hot water for morning shower. Good prices compared to other motels in the area. As mentioned in other reviews cracks in bathroom tiles. For a quick stay not bad for the rates that are charged.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 16 sept. 2023
Hello Michael,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

8/10 Bueno

Stefanie

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de Guest Relation Management, el 13 sept. 2023
Hi Stefanie,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

8/10 Bueno

William

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023
Respuesta de Guest Relation Management, el 11 sept. 2023
Hi William,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

10/10 Excelente

Sanford

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great value for the money. Red Bluff is a decent town, somewhat setup for tourism, so I might go there again to look around. This stay was a layover. Everything in the room was AOK.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 9 sept. 2023
Hello Sanford,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our room and comments about our value. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

8/10 Bueno

Kirk

Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 23 sept. 2023
Hello Kirk,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excelente

Nathan

Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 2 sept. 2023
Hello Nathan,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Bueno

Sandra

Viaje en grupo
Le gustó: Servicio y personal
Overnight stop
Good for a quick overnight in and out
Se hospedó 1 noche en julio de 2023
Respuesta de Guest Relation Management, el 3 ago. 2023
Hi Sandra,Thank you for choosing to stay at our hotel and for taking the time to share your feedback. We are delighted to hear that you had a good stay with us! Ensuring our guests' satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. It is our pleasure to have you and we hope to see you again soon!

6/10 Aceptable

Martha, Savannah

Se hospedó 6 noches en julio de 2023
Respuesta de Guest Relation Management, el 8 ago. 2023
Hi Martha,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

6/10 Aceptable

Kathleen

Se hospedó 2 noches en julio de 2023
Respuesta de Guest Relation Management, el 19 jul. 2023
Hi Kathleen,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

10/10 Excelente

Michael

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice affordable property. Clean and cozy.
Se hospedó 1 noche en julio de 2023
Respuesta de Guest Relation Management, el 11 jul. 2023
Hi Michael,Thank you for your kind feedback about your recent stay at our hotel. We're delighted to hear that you found our property to be nice, affordable, clean, and cozy. Providing a pleasant and comfortable experience for our guests is our top priority, and we're glad that we met your expectations in these areas. We take great pride in maintaining cleanliness throughout our property to ensure a welcoming environment for our guests. We also strive to offer affordable rates without compromising on quality or comfort. We understand the importance of providing value to our guests, and we're thrilled that you found our property to be affordable. Thank you for choosing our hotel, and we look forward to the opportunity to welcome you back in the future.

6/10 Aceptable

Eveline

Average accommodation
Se hospedó 2 noches en julio de 2023
Respuesta de Guest Relation Management, el 11 jul. 2023
Hi Eveline,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

4/10 Malo

Dong

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Room smells awful. Pillows are dirty. Bathroom has no fan. Air conditioning is noisy. Thus is a rundown place. You get what you’re paying for.
Se hospedó 1 noche en junio de 2023
Respuesta de Guest Relation Management, el 2 jul. 2023
Hi Dong,Thank you for sharing your feedback regarding your recent stay at our hotel. We understand the importance of a fresh and clean environment, and your feedback will be shared with our housekeeping team to address and rectify this issue immediately. Your comments have also been shared with our maintenance team, and they will assess the ventilation and air conditioning systems to address these issues promptly. We value your feedback and hope to have the chance to welcome you back and demonstrate the improvements we have made.

4/10 Malo

Maria Elvira

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
I feel like it was false advertisement the room was nothing compared to what I saw in the internet this room was small dirty things were falling apart
Se hospedó 2 noches en mayo de 2023
Respuesta de Guest Relation Management, el 30 may. 2023
Hi Maria Elvira,Thank you for sharing your feedback. This has been shared with our housekeeping to investigate, as we have high cleaning standards and place the comfort and satisfaction of our guests to be of the utmost importance. We have no intention of misleading our guests and would never knowingly do so. Rest assured that we will work with management and the booking platform to ensure the listings are accurate and up-to-date to meet our guests' expectations. We hope you will consider giving us another chance to provide you with a better experience.

8/10 Bueno

Corinne

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2023
Respuesta de Guest Relation Management, el 23 may. 2023
Hi Corinne,We appreciate you sharing your rating of your recent stay with us. Thank you for choosing our hotel, and we hope to have you again for another enjoyable stay.

8/10 Bueno

Neftali

Se hospedó 1 noche en mayo de 2023
Respuesta de Manager, el 20 may. 2023
Hello Neftali,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

4/10 Malo

Rose

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2023
Respuesta de Guest Relation Management, el 11 may. 2023
Hi Rose,Thank you for rating. We regret that we didn't fully meet your expectations during your stay. We will continue improving our services, amenities, and facilities and hope to have another opportunity to exceed your expectations and provide a more enjoyable stay.

8/10 Bueno

Lora

Se hospedó 2 noches en mayo de 2023
Respuesta de Manager, el 30 may. 2023
Hello Lora,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Bueno

Karla

Se hospedó 1 noche en abril de 2023
Respuesta de Guest Relation Management, el 25 abr. 2023
Hi Karla,We value your feedback as we are always striving to serve you better. Thank you for rating your stay and we hope to have another opportunity to host you again soon

10/10 Excelente

David

Le gustó: Servicio y personal
The lady greeted me was very nice. The place inside is quite run down it needs to be refurbished. But for the price. I would stay here again. The bed was like brand new, thank you for a wonderful stay
Se hospedó 1 noche en febrero de 2023
Respuesta de Guest Relation Management, el 6 feb. 2023
Hi David,Thank you for giving us a five-star rating and feedback. We are delighted to hear that you had a wonderful stay and appreciated our staff's warm hospitality. To ensure your complete satisfaction, our team will use your comments as a guide to further improve and upgrade our facilities. We hope to welcome you back soon!

10/10 Excelente

Nina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2022
Respuesta de Guest Relation Management, el 3 ago. 2022
Hi Nina, It is truly rewarding for us whenever we received the highest rating for the guest experience. We will continue providing the best hospitality and we hope to see you again whenever you are in the area!

4/10 Malo

Joe

Viaje familiar
No le gustó: Condiciones de la propiedad
Bathroom had loose and missing tile. Mirror should be replaced
Se hospedó 2 noches en julio de 2022
Respuesta de Manager, el 29 jul. 2022
Hello Joe, We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our hotel. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

10/10 Excelente

Kimberly

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Absolutely wonderful
Wonderful hotel with wonderful people who run/own the property. It shows they take pride in their investment. I will return🙂
Se hospedó 1 noche en julio de 2022
Respuesta de Guest Relation Management, el 26 jul. 2022
Hi Kimberly, It has been always our goal provide an excellent guest experience and we are delighted that you enjoyed your stay and that we were able to provide you with an outstanding experience. It will be our pleasure to have you here with us again real soon!

2/10 Terrible

Bharathiraja

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
AC had so much dust the entire family fell sick the next day, very less space, water pressure is low, the shower is too low, very old building with very minimal maintenance.
Se hospedó 1 noche en julio de 2022
Respuesta de Manager, el 7 jul. 2022
Hello Bharathiraja, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Never again
Crack in bathroom floor; plant growing out of baseboard. Lumpy bedding.
Se hospedó 1 noche en mayo de 2022
Respuesta de Manager, el 11 jun. 2022
Dear Guest, It means so much to have earned your business. We appreciate the feedback regarding our bedding. Your voice is very valuable to us and we hope you will return on your next travels.

6/10 Aceptable

Cliente verificado

Barely bearable
The hotel was in need of updates. From green shag carpet, non functioning lights, broken air conditioner, no screen on the bath room window and just swings open and is hard to close, the outdated furniture and stained towels.... this place could really use a good cleaning and some new carpet and bulbs at the least!
Se hospedó 1 noche en mayo de 2022
Respuesta de Manager, el 10 jun. 2022
Dear Guest, "We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas.", we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

10/10 Excelente

Gina

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Comfortable and clean room.
Se hospedó 1 noche en mayo de 2022
Respuesta de Manager, el 14 may. 2022
Hello Gina, Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

6/10 Aceptable

jens s

Viaje de negocios
No le gustó: Limpieza y condiciones de la propiedad
I was very tired from travelling over night, really needed to sleep. Came at noon plus; the lady told me check in was at 3 pm. Clearly they were not overbooked by any means. I pleaded my case and the lady checked me in, reluctantly. I wish she would just have done it and despite the shortcomings of the place I would have rated my stay higher
Se hospedó 1 noche en mayo de 2022
Respuesta de Manager, el 10 may. 2022
Hello jens s,Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the Covid 19 restrictions and limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

6/10 Aceptable

Robert

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en mayo de 2022
Respuesta de Manager, el 9 may. 2022
Hello Robert, We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

10/10 Excelente

Leslie

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Convenient location
Se hospedó 1 noche en abril de 2022
Respuesta de Manager, el 26 abr. 2022
Hello Leslie, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,

10/10 Excelente

Christine

Le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2022
Respuesta de Manager, el 27 jun. 2022
Hello Christine, It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Bueno

Jennifer

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2022
Respuesta de Manager, el 12 mar. 2022
Hello Jennifer, "Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality. Your ratings are appreciated, and we hope to have you back again during your next visit to the area!", we thank you for your business and for rating your experience.

6/10 Aceptable

Jacqueline

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Just ok
Our room was clean. It’s a nice short term stay. If you spend a lot of time in your room it’s not for you. It was close to downtown.
Se hospedó 2 noches en febrero de 2022
Respuesta de Guest Relations Management, el 22 feb. 2022
Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. We want you to know that your feedback and description of your experience at our hotel is of utmost importance to us. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Brad

Se hospedó 1 noche en febrero de 2022
Respuesta de Manager, el 12 feb. 2022
We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

4/10 Malo

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Limpieza y comodidad de las habitaciones
Decent Enough
Fairly dingy hotel room with holes in the walls and windows, but comfy enough bed for a one night stay. Heater works well and tv stays on all night, but don’t expect 5 star treatment here.
Se hospedó 1 noche en diciembre de 2021
Respuesta de Manager, el 25 dic. 2021
Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our bed and your comments about our room. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

2/10 Terrible

Anne

Se hospedó 1 noche en noviembre de 2021
Respuesta de Manager, el 12 dic. 2021
We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.,

6/10 Aceptable

Monica

Se hospedó 1 noche en noviembre de 2021
Respuesta de Manager, el 13 feb. 2022
"Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality. Your ratings are appreciated, and we hope to have you back again during your next visit to the area!", we thank you for your business and for rating your experience.

4/10 Malo

Amanda

Se hospedó 1 noche en julio de 2021
Respuesta de Manager, el 1 ene. 2022
We have high standards of hospitality and service and are always improving. We hope to see you again very soon!,

10/10 Excelente

Yanira

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
owner check in easy,fast and kind in every way .Room was clean and comfy. It was quiet and relaxing. I'm. very pleased with my stay. Will book again in the future
Se hospedó 1 noche en septiembre de 2021
Respuesta de Guest Relations Management, el 8 sept. 2021
It means a lot to us that you've taken the time to share this positive experience at our hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We appreciate your loyalty and we are looking forward to your next visit!

10/10 Excelente

yanira

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2021
Respuesta de Manager, el 6 sept. 2021
We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.,

8/10 Bueno

Don

Se hospedó 1 noche en agosto de 2021
Respuesta de Manager, el 17 nov. 2021
We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

4/10 Malo

DALLAS

Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
RUN DOWN
Se hospedó 1 noche en agosto de 2021
Respuesta de Manager, el 17 sept. 2021
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.,

2/10 Terrible

Jim

Viaje en grupo, Viaje familiar
Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
VERY UNFRIENDLY
IT WAS TRIPLE DIGIT DURING OUR STAY AND WE ARRIVED EARLY. CANNOT BELIEVE THAT NOT ONE ROOM WAS CLEANED. TOLD US WE COULD NOT CHECK IN UNTIL 3PM. WE HAD COME ALL THE WAY FROM OREGON AND WE ARE IN OUR LATE 70'S. WE FOUND A PARK CLOSE BY AND TRIED TO WAIT IT OUT BUT AT OUR AGE THE HEAT WAS INTOLERABLE. WE WENT BACK AT 2 AND A NEW GAL LET US IN. THEY ADVERTISE GOOD RATES BUT THE ADDED CHARGES ARE CLOSE TO $100 A NIGHT . NOT WORTH IT. DO NOT STAY THERE WOULD BE MY ADVICE....
Se hospedó 2 noches en agosto de 2021
Respuesta de Manager, el 13 ago. 2021
We appreciate your rating of our hotel and the feedback you have shared pertaining to our room. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

2/10 Terrible

Cliente verificado

Le gustó: Servicio y personal
Nothing to like. Dirty, torn blankets, faucets dirty and how to figure out. Went back to staff to find out how to turn tv, fridgerator, and lights on. Had to talk through window. No office. No working pool. Roof worn out. So dirty. I’ve used Travelocity for years. You should refund our money and take this dirty, in I’ll repair off your list. The person beyond the window was very nice and should not be blamed. Please respond to see if you are reimbursing our stay. If not you have lost us as a customer and we will tell everyone we know to not use your service. This is a dangerous place to stay
Se hospedó 1 noche en agosto de 2021
Respuesta de Guest Relations Management, el 19 ago. 2021
Dear Guest, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are deeply sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.

10/10 Excelente

Carrie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
This is a nice place to stay
Se hospedó 1 noche en julio de 2021
Respuesta de Manager, el 8 ago. 2021
Thank you for taking the time to complete our guest satisfaction survey and letting us know how you have enjoyed a pleasant experience with us. It is our main ambition to meet the many different needs of our guests and we are so happy to have met your expectations. We appreciate your kind comments they will serve as encouragement to the staff to always provide the best to every guest. We hope to impress you again during your next visit and we thank you for sharing your experience.