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Opiniones de Staybridge Suites Rehoboth Beach, an IHG Hotel

2 out of 5
Staybridge Suites Rehoboth Beach, an IHG Hotel
34521 Old Postal Lane, Rehoboth Beach, DE

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 403 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 318 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 147 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 77 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 55 de 1000 opiniones" "

8.0/10

Limpieza

8.6/10

Servicio y personal

7.6/10

Servicios

7.6/10

Condiciones de la propiedad

7.8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Yolanda

Viaje familiar
El hotel es tranquilo. La persona que trabaja en la recepcion Harry fue muy amable y atento. Lo que no me gusto fue el desayuno no tenia variedad.
Se hospedó 2 noches en mayo de 2023
Respuesta de Janet , el 17 may. 2023
Thank you for bringing this to my attention! We will handle these matters immediately! Thank you for choosing The Heritage Inn and Suites!

8/10 Bueno

Marcos

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
El desayuno muy mal nada agradable
Se hospedó 1 noche en agosto de 2022
Respuesta de Kathy, el 5 sept. 2022
Thank you for your feedback

8/10 Bueno

Maritza

Se hospedó 1 noche en agosto de 2022
Respuesta de Kathy, el 2 sept. 2022
Thank you for taking the time to review your stay with us. We appreciate your opinion. We hope to see you again soon

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Tranquilo
Se hospedó 1 noche en noviembre de 2021
Respuesta de Kathy, el 6 dic. 2021
Thank you for your feedback. We appreciate your opinion. We hope to see you again

8/10 Bueno

Omar

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Agradable el lugar
Muy bien .
Se hospedó 2 noches en septiembre de 2021
Respuesta de Kathy, el 24 sept. 2021
Thank you for your feedback

2/10 Terrible

Cliente verificado

No le gustó: Limpieza
Se hospedó 2 noches en mayo de 2021
Respuesta de Kathy, el 13 jun. 2021
Thank you for your feedback We are sorry you were unhappy with your stay

10/10 Excelente

Karen

Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Jessica

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.

10/10 Excelente

David

Se hospedó 2 noches en octubre de 2023

6/10 Aceptable

Ian, Newark

Viaje en pareja
Le gustó: Servicio y personal
Crappy carpet. Comfy bed. Strong AC.
Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

Connie

Le gustó: Servicio y personal
Close to grocery and friendly staff!
Se hospedó 2 noches en octubre de 2023

8/10 Bueno

Patricia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very comfortable! Except noTV or WI FI in our rm.
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Hugh

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Kathy, el 29 oct. 2023
Thank you for your feedback

6/10 Aceptable

Lisa

Viaje en pareja
Le gustó: Servicio y personal
It is an old fashioned hotel which we liked. The beds are very comfortable and the water pressure in the shower was good. However, there was an over powering deodorant odor that was not pleasant-and the carpets looked original to the building. For the price, it was good. They had a nice continental breakfast in the morning. Staff are friendly and helpful. Lisa P
Se hospedó 1 noche en octubre de 2023
Respuesta de Kathy, el 29 oct. 2023
Thank you for your feedback

10/10 Excelente

Kathy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I felt safe and comfortable. Stores and restaurants within walking distance. The sheets were rough.
Se hospedó 1 noche en octubre de 2023
Respuesta de Kathy, el 29 oct. 2023
Thank you for your feedback

8/10 Bueno

Jesse

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de Kathy, el 29 oct. 2023
Thank you for your feedback

8/10 Bueno

Cary

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything Wes wonderful, and it smelled very clean,
Se hospedó 2 noches en octubre de 2023
Respuesta de Janet , el 23 oct. 2023
Thank you for staying with us, we appreciate your feedback!

10/10 Excelente

Abigail

Good
Se hospedó 1 noche en octubre de 2023
Respuesta de Janet , el 22 oct. 2023
Thank you for staying with us, we appreciate your feedback!

10/10 Excelente

Timothy

Viaje de negocios
Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza
Se hospedó 1 noche en octubre de 2023
Respuesta de Janet , el 17 oct. 2023
Thank you for staying with us, we appreciate your feedback!

10/10 Excelente

Rosielee

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Janet , el 17 oct. 2023
Thank you for staying with us, we appreciate your feedback!

10/10 Excelente

Abigail

Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Nice property, however carpets need replacement, and bathroom foyer tiles are beginning to pop.
Se hospedó 4 noches en octubre de 2023
Respuesta de Janet , el 14 oct. 2023
Thank you for bringing these matters to our attention, we will be handling these immediately! We apologize for any inconvenience this may have caused you! We appreciate your feedback!

4/10 Malo

riquelma

Viaje familiar, Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Mold and humidity with old carpeting and dated furniture. Staff was kind and nice but they now where they are working regarding room conditions. The odor hits right when you walk in.
Se hospedó 2 noches en octubre de 2023
Respuesta de Janet , el 9 oct. 2023
Thank you for staying with us, we appreciate your feedback!

6/10 Aceptable

Mary

Viaje familiar
Le gustó: Servicio y personal
Se hospedó 1 noche en octubre de 2023
Respuesta de Kathy, el 10 oct. 2023
Thank you for your review

8/10 Bueno

Cathy

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Nice but a little updating needed
The hotel is quiet and clean, however, it lacks a level of maintenance that would encourage you to return. The furniture is in poor repair with the edges worn and exposed, in common areas there are mounting clips from previous artwork still in walls, painted over, and the lobby pegboard unit is too utilitarian for a nice foyer. Otherwise, the beds were comfortable, but it would be nice to have an ice machine on each floor, and recycling bins in each room. The waffles were delicious as was the orange juice, so our staff was pleasant overall.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Janet , el 9 oct. 2023
Dear Cathy,Thank you for taking the time to write us a review, we appreciate your feedback!

10/10 Excelente

Dennis

Se hospedó 1 noche en octubre de 2023
Respuesta de Kathy, el 7 oct. 2023
Thank you for your review. we enjoyed having you with us.

10/10 Excelente

Cindy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beach trip
Harry was wonderful. He was so friendly. We loved meeting him. Other staff was great too.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Janet , el 2 oct. 2023
Dear Cindy,Thank you for taking the time in writing us a review, we appreciate your feedback! We would love to see you again, should your travels bring you back to our area!

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal y comodidad de las habitaciones
Hotel works for one night stay Close to outlets and resturants. Really needs to be vaccuumed in hallways. Breakfast nothing to speak of. Basic coffee and bagels, waffles and boiled egg.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Janet , el 28 sept. 2023
Thank you for staying with us, we appreciate your feedback!

10/10 Excelente

Charlene

Se hospedó 1 noche en septiembre de 2023
Respuesta de Janet , el 15 oct. 2023
Thank you for staying with us, we appreciate your feedback!

10/10 Excelente

Jackie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Our trip had an unexpected turn, we had a Tropical storm roll through while we were there. No problems, the staff were so very friendly and helpful. They gave us suggestions on places to go to eat and always told us to drive safe and have fun. Would stay there again.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Janet , el 24 sept. 2023
Dear Jackie,Thank you for taking the time in writing this review, we appreciate your feedback! We would love to see you again, should your travels bring you back to our area!

8/10 Bueno

Susan

Viaje en grupo
Le gustó: Limpieza y servicio y personal
Woman who checked us in was rude. She was also rude the next time we saw her. Room smelled musty but improved over time. Nice balcony but it is next to a loud road. Very quiet room. Room was nicely decorated and comfortable. We ran out of towels and it took over 24 hours to obtain new ones. Then we had to go downstairs to pick up the towels and that rude woman supplied us with clean ones: We received one hand towel and three wash cloths. Pool did not look clean. Despite these issues, we did enjoy the hotel. Other personnel were nice and helpful.
Se hospedó 4 noches en septiembre de 2023
Respuesta de Janet , el 21 sept. 2023
Dear Susan,thank you for bringing this to my attention, I apologize for any inconvenience this may have caused you! We appreciate your business.

4/10 Malo

June

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
The front desk was friendly and cordial. The hotel is in serious need of updating. The carpeting needed replacing. The pool has mold and the umbrellas by the pool were in broken but not discarded. At breakfast, my Husband used one of the creamers and it was way past the date of expiration. We would not stay there again.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Janet , el 21 sept. 2023
Thank you for bringing these matters to our attention, we will be handling this immediately. We apologize for the inconvenience.

8/10 Bueno

Kelly, Leesburg

Viaje en pareja
Le gustó: Servicio y personal
This inn could be a 5 🌟 easily! Spacious rooms, comfy beds, helpful staff, convenient location… but it needs help with carpets, which I think contribute largely to the odor. Our room was on the ground floor and it smelled musty and was very damp. There were mosquitoes in our room when we arrived.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Janet , el 21 sept. 2023
Thank you for staying with us, we appreciate your feedback!

4/10 Malo

Brenda

No le gustó: Limpieza
Se hospedó 3 noches en septiembre de 2023
Respuesta de Janet , el 21 sept. 2023
Thank you for staying with us, we appreciate your feedback!

2/10 Terrible

Julian

No le gustó: Servicio y personal y comodidad de las habitaciones
barking dog at midnight
Se hospedó 1 noche en septiembre de 2023
Respuesta de Janet , el 19 sept. 2023
Dear Julian,Thank you for bringing these matters to our attention, we will be handling this matter immediately! We apologize for the inconvenience this may have caused you!

6/10 Aceptable

Elizabeth

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 3 noches en septiembre de 2023
Respuesta de Janet , el 19 sept. 2023
Thank you for staying with us, we appreciate your feedback!

8/10 Bueno

Suzanne

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I thought it was expensive for 1 night. $250
Se hospedó 1 noche en septiembre de 2023
Respuesta de Janet , el 19 sept. 2023
Thank you for staying with us, we appreciate your feedback!

6/10 Aceptable

Melanie

Viaje en grupo
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
I really felt the bathroom needed updated. The shelf beside the toilet is really in the way. I bumped it almost every time I used the toilet. Tub is not wide enough to have a shower curtain and a grab bar unless you are very skinny.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Janet , el 19 sept. 2023
Thank you for bringing this to my attention, we apologize for the inconvenience, we appreciate your feedback!

4/10 Malo

paul

Viaje de negocios, Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Old property with great pictures not reflecting true condition. Old carpet, furniture, tile, beds, pillows,water pressure, tub, etc. Good location on highway. Stay if you need cheap.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Kathy, el 16 sept. 2023
Thank you for your feedback

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The common areas needed a good vacuuming. Location wasa great for your needs.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Janet , el 14 sept. 2023
Thank you for staying with us, we appreciate your feedback!

8/10 Bueno

Cliente verificado

Good enough for a night
The hotel was fine - the rooms were essentially clean, the beds were comfortable, and the value for the price of a room was good. The breakfast area is nice and there was a good selection. The only thing we did not care for was the lack of hospitality when we checked in.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Kathy, el 12 sept. 2023
Thank you for your feedback. We will address this immediately

8/10 Bueno

Gregory

Le gustó: Servicio y personal
It wasnt bad, it was clean and the staff was very nice & helpful
Se hospedó 3 noches en septiembre de 2023
Respuesta de Kathy, el 12 sept. 2023
Thank you for your review. Your opinion matters to us. We hope to see you again.

8/10 Bueno

Rosemarie, New Milford

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
The Heritage Inn is a comfortable, affordable, place to stay in the middle of Rehoboth Beach. It is close to the outlets, shopping, many restaurants and the beaches. The only reason I rated it 4 stars is because of the musty odor in the rooms. The room was clean, but could use some updating.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Kathy, el 12 sept. 2023
Thank you for your review. Your opinion matters to us. We enjoyed having you with us

8/10 Bueno

Lisa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Kathy, el 12 sept. 2023
Thank you for your review

10/10 Excelente

Dan

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beds are comfortable but pillows could be better. The bath towels were soft. Rooms were clean, staff is very friendly & helpful. The pool is a good size, clean & water was so refreshing. Breakfast choices could be better, need some hot items, but still good. Just an excellent stay overall.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Kathy, el 12 sept. 2023
Thank you for taking the time to review your stay. We enjoyed having you stay with us. We look forward to seeing you again

2/10 Terrible

Lee

Se hospedó 1 noche en septiembre de 2023
Respuesta de Kathy, el 1 oct. 2023
Thank you for your feedback

10/10 Excelente

Manuel

Se hospedó 2 noches en septiembre de 2023
Respuesta de Kathy, el 12 sept. 2023
Thank you for your review

6/10 Aceptable

nick

Viaje familiar
Staff was good and a nice pool but the hotel itself is in desperate need of a remodel. Also the luggage carts were rusty and falling apart
Se hospedó 1 noche en septiembre de 2023
Respuesta de Janet , el 8 sept. 2023
Thank you for staying with us, we appreciate your feedback!

6/10 Aceptable

Cliente verificado

Viaje en grupo
Le gustó: Limpieza y comodidad de las habitaciones
Overpriced
It is a nice place with outside pool. Room is spacious but old furniture. We paid $440/night plus tax for Sat night, 9/2-3, free contiinental breakfast only.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Janet , el 9 sept. 2023
Thank you for staying with us, we appreciate your feedback.

6/10 Aceptable

Cliente verificado

No le gustó: Servicio y personal
They need to step it up
I was called 4 times before arriving and asked what time I will arrive. None of their business. I was on a road trip, driving, ignoring my phone and trying to enjoy myself and the hotel was already paid for. Then when I arrived at 8:30pm which is not very late, I felt like a teenager who was being attacked by the person at the front desk. She reiterated sarcastically that she “knew who I was because she called me already”. My body language showed that I was annoyed and tired while she was explaining the rules of the facility and I started to walk away when she said, I’m not done yet! Then I nodded and half listened to the spiel about not having housekeeping unless we request it and to leave linens and towels outside the room if we need them washed. I know this is common at most hotels since covid, but if so they should take that lack of service off the price. The breakfast was first come first served and nothing to write home about. Coffee was bad. Other than that, close to some shops and restaurants and short drive to the beach made up for it.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Kathy, el 6 sept. 2023
Thank you for your feedback. I will address this immediately