Hi Melissa,We appreciate your positive rating and are delighted to hear you had a generally good experience with us. If there were any specific aspects that prevented it from being perfect, please don't hesitate to share your feedback with us. Your input is invaluable, and it helps us continually improve. Our Guest Experience Team is always available to assist, so please feel free to reach out anytime. We're here to ensure your future stays are exceptional; can't wait to have you back with us!Best Regards,Team Kasa

Hi Hirofumi,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

Hi Damon, We are thrilled to hear that our accommodations were a great fit for your extended stay, providing you with the comforts of home. Your satisfaction is our utmost priority, and we are dedicated to ensuring all our guests have a wonderful experience with us. Best regards, Team Kasa

Hi Jereme,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

Hi Andrea,Thank you for sharing your recent experience at our property. We're glad to hear that the cleanliness of the room and the functioning appliances met your expectations and that the room's scent was pleasant this time around.However, we're genuinely sorry to hear about the various issues you encountered: the moldy shower curtain, internet service, bedding comfort, and noise levels. We're taking steps to address these promptly. We also regret the inconvenience regarding the license plate communication and access codes. We're working to streamline these processes for a smoother experience.Lastly, regarding the smoking-related notices, we apologize for any confusion they may have caused. Our policy is designed to maintain a safe and comfortable environment for all guests. We're investigating these matters to ensure that our policies are being enforced correctly.We take your feedback seriously and will use it to improve our services. We hope you'll consider giving us another chance to provide you with the comfortable and hassle-free stay you deserve.Sincerely,Team Kasa

Hi, Thank you for your continued trust in Kasa! We're thrilled to hear that you've enjoyed your stays with us, finding comfort and a great location each time. Your repeat visits are the highest compliment we can receive. Looking forward to welcoming you back soon for yet another pleasant experience!Best regards,Team Kasa

Hi Aaron,Your rating indicates we did not meet your expectations during your recent visit. We sincerely apologize if your experience at our property was less than satisfactory. We would greatly appreciate the opportunity to address and assist you with any concerns or issues you may have encountered. Please don't hesitate to contact our Guest Experience Team at your convenience to share your feedback. Your input is invaluable to us.Sincerely,Team Kasa

Hi Elizabeth,We're thrilled to hear that you enjoyed your stay at Kasa Archive Reno-Tahoe! Thank you for highlighting our secure gated parking, great check-in directions, clean rooms, and our dedication to accommodating guest requests. We understand your feedback regarding shorter stays and will take it into consideration. Our staff is committed to providing excellent service and being responsive to guest inquiries. We can't wait to welcome you back for your future visits to Reno.Best regards,Team Kasa

Hi Diane,Thank you for choosing Kasa Archive Reno-Tahoe for your vacation in Reno. We are delighted to hear that you enjoyed your stay and found our accommodations nice and clean. Our central location makes it easy to access everything you want, including dining, shopping, and the airport. We strive to provide a comfortable and convenient experience for our guests, and we're thrilled that we met your expectations. We can't wait to welcome you back in the future!Best regards,Team Kasa

Hi Francisco,Thank you for taking the time to share your feedback! We're delighted to hear that you found our amenities to be fantastic. At Kasa Archive Reno-Tahoe, we strive to create a memorable and comfortable stay for our guests, and it's wonderful to know that we succeeded in doing so for you. We appreciate your kind words and look forward to welcoming you back for another exceptional experience in the near future.Best regards,Team Kasa

Hi Elizabeth,Thank you for choosing Kasa Archive Reno-Tahoe for your stay. We are delighted to hear that you found your apartment comfortable, clean, and nice. We understand that the noise from the streetcar on the ground floor was not ideal, and we apologize for any inconvenience caused. Your feedback regarding privacy and comfort is highly appreciated, and we will certainly take it into consideration for future improvements. We will share your suggestion about the curtains drawing upwards with our design team to enhance both light and privacy in the rooms. We apologize for any missing items in the room, and we will ensure better stocking in the future to avoid any inconvenience during our guests' stays. We will also address the issues with the lights, the curled-up rug corner, and the maintenance form process. If you have any further questions or concerns, please feel free to reach out to us.Best regards,Team Kasa

Hi Stacey,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

Hi Margarito,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

Hi David,Thank you for your positive review of your stay at Kasa Archive Reno-Tahoe! We're glad you enjoyed the great location. We apologize for the small TV and appreciate your feedback. Your comments will be considered for future improvements. We eagerly anticipate your return in the near future.Best regards,Team Kasa

Hi Jereme,We're glad you enjoyed your stay at Kasa Archive Reno-Tahoe. We appreciate your positive review and look forward to hosting you again soon!Best regards,Team Kasa

Hi James,We're delighted you found our property quiet, clean, and convenient. We strive to provide excellent value and are pleased you enjoyed the amenities we have in our units. We look forward to welcoming you back soon!Best regards,Team Kasa

Hello Jereme,We appreciate your excellent review! Our team is dedicated to delivering exceptional experiences and we're thrilled that we succeeded in doing so for you. If you have any questions or need further assistance, please let us know.Thank youKasa Archive Reno-Tahoe Management Team

Dear Kenneth, We sincerely apologize for the numerous inconveniences you encountered during your recent stay at our property. Your feedback holds immense value for us, and we are genuinely sorry to hear about your experience.We fully understand that the ongoing construction in the area and the absence of an on-site front desk or manager created a challenging and frustrating stay for you. Moreover, we recognize that the towing of your car exacerbated your disappointment due to your parking pass slipping from the dashboard. Regrettably, the parking area is diligently patrolled by a third-party company known for strictly enforcing the requirement for visible passes on vehicle dashboards, as explicitly detailed in our instructions. We understand the frustration and inconvenience this has caused you, and we genuinely apologize for the negative ending it brought to your stay.

Dear Melanie, We are sorry to hear that you were disappointed with the service you received during your stay at our hotel as a result of your car being towed. We take great pride in providing excellent customer service to our guests and regret that we did not meet your expectations on this occasion. We acknowledge how this incident significantly impacted your perception of our company, especially because of our firm stance. Thank you for your feedback.

Hi Irene, Based on your rating, we realize we have failed to meet your expectations. We sincerely apologize if you had an unpleasant experience at our property, and we hope you can allow us to assist you with your concerns. You can share your feedback by contacting our Guest Experience Team at your convenience.