Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 150 de 533 opiniones" "
10 - Excelente
150
Puntuación de 8, es decir, Bueno. Basada en 120 de 533 opiniones" "
8 - Bueno
120
Puntuación de 6, es decir, Aceptable. Basada en 103 de 533 opiniones" "
6 - Aceptable
103
Puntuación de 4, es decir, Malo. Basada en 82 de 533 opiniones" "
4 - Malo
82
Puntuación de 2, es decir, Terrible. Basada en 78 de 533 opiniones" "
2 - Terrible
78
7.2/10
Limpieza
7.2/10
Servicio y personal
6.4/10
Servicios
6.6/10
Condiciones de la propiedad
8.2/10
Cuidado del medio ambiente
Opiniones
8/10 Bueno
aroon
Viaje de negocios, Viaje familiar con niños
21 ago. 2023
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Gracias
aroon
Se hospedó 1 noche en agosto de 2023
Respuesta de General Manager, el 21 ago. 2023
Thank you for taking the time to provide feedback regarding your experience at our hotel. We are pleased to hear that you enjoyed your stay and rated us four stars. We take our guests' feedback seriously and will use your comments to further enhance our services.
10/10 Excelente
Cecilia
11 jun. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Flaka
Si es ciento
Cecilia
Se hospedó 1 noche en junio de 2023
Respuesta de General Manager, el 14 jun. 2023
We are thrilled to hear that you had such a positive experience staying with us! We strive to make sure all of our guests feel welcomed and comfortable and are delighted to hear that we were successful in this goal. Thank you for your kind words and we look forward to seeing you again soon!
6/10 Aceptable
Cecilia
5 jun. 2023
Cecilia
Se hospedó 1 noche en junio de 2023
Respuesta de General Manager, el 6 jun. 2023
We appreciate your feedback regarding your stay with us. We take all ratings seriously and are working to ensure all our guests have a pleasant stay. We apologize for any shortcomings and we will continue to work towards providing a more enjoyable experience for our guests.
10/10 Excelente
Hermilo
10 abr. 2023
Hermilo
Se hospedó 1 noche en abril de 2023
Respuesta de General Manager, el 24 may. 2023
We appreciate your feedback and thank you for your five star review. Our team strives to ensure that each and every guest has a great experience, and we are delighted that we achieved this for you. We hope you had a pleasant stay and we look forward to seeing you again soon.
10/10 Excelente
Cecilia
Viaje de negocios
14 nov. 2022
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Flaka
Excellent
Cecilia
Se hospedó 1 noche en octubre de 2022
Respuesta de General Manager, el 22 may. 2023
We are delighted to know that your experience at our hotel was excellent. We strive to provide our guests with top-notch service and we are pleased to hear that we exceeded your expectations.
10/10 Excelente
Cecilia
14 nov. 2022
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Flaka
Excellent
Cecilia
Se hospedó 1 noche en noviembre de 2022
4/10 Malo
Rebe
Viaje familiar con niños
22 ago. 2022
No le gustó: Servicio y personal y servicios
El trato de la recepcionista fue muy malo
Rebe
Se hospedó 2 noches en agosto de 2022
Respuesta de General Manager, el 26 ago. 2022
Dear Rebe,We're so sorry to hear that you encountered issues with our team members during your stay. We'll be sure to discuss all your comments internally as we continue to make changes for the future. Despite this, we hope you'll come back and visit us again later down the road.
10/10 Excelente
Cecilia
Viaje de negocios
30 may. 2022
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cecilia
Se hospedó 1 noche en mayo de 2022
2/10 Terrible
Nicauris
Viaje en pareja
24 mar. 2022
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Nada que se pueda apreciar, el cuarto que nos asignaron estaba sucio las camas estaban llenas de pelo y manchadas, solicitamos que nos cambiaran a otra y nuestra cama estaba igual de sucia y con pelo igual, solo nos quedamos porque no tuvimos opción
Nicauris
Se hospedó 1 noche en marzo de 2022
Respuesta de Management, el 26 mar. 2022
Thank you for your comments . Please be assured that we will bring this to the attention of our Housekeeping staff.
10/10 Excelente
Ana Maritza
17 nov. 2021
Ana Maritza
Se hospedó 1 noche en noviembre de 2021
10/10 Excelente
Antonio
Viaje en pareja
18 oct. 2021
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Me gusto que está cerca del área ala que estaba viasitando
Antonio
Se hospedó 1 noche en octubre de 2021
6/10 Aceptable
José
Viaje familiar
30 ago. 2021
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
El refrigerador
José
Se hospedó 1 noche en agosto de 2021
10/10 Excelente
Juan
6 abr. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Juan
Se hospedó 1 noche en abril de 2021
Respuesta de Management, el 16 jul. 2021
Thank you for the perfect rating. We appreciate it.
10/10 Excelente
Cliente verificado
18 oct. 2017
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice, location for people driving, clean, great staff, helped with early check in
Cliente verificado
Se hospedó 1 noche en octubre de 2017
Respuesta de ABVI Management, el 10 nov. 2017
Thank you for your feedback. We appreciate it.
10/10 Excelente
Anthony, Quito
25 feb. 2016
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The best in California
Excelente
The best
Anthony
8/10 Bueno
Gabriel
15 feb. 2016
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
en general todo bien
Gabriel
2/10 Terrible
Cliente verificado
20 sept. 2015
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Poco recomendable.
Muy lejos de san francisco. Está todo muy viejo, el colchón en estado lamentable. Muy antipático el empleado de recepción.
Cliente verificado
8/10 Bueno
EVA, Madrid
11 ago. 2015
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bien
Amplia habitación. Está remodelada casi toda. WIFI rápido.
EVA
Respuesta de Kp, el 24 oct. 2015
Thank You
The Staff
2/10 Terrible
Cliente verificado
1 jul. 2015
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
El infierno!
El peor establecimiento en el que me he alojado sin duda, no por la habitación en sí, sino por el peligroso barrio...nos fuimos al llegar, clientes sospechosos y la habitación de al lado precintada por la policía... Rollo CSI, acojonante y para nada recomendable...Y encima caro! Lo tenia todo vamos! Lo peor de nuestros 15 dias en california
Cliente verificado
6/10 Aceptable
jay
Viaje familiar
14 may. 2024
No le gustó: Servicios y condiciones de la propiedad
Well, Richmond is not the best place in No Cal. Hotel is old and decent upgrades inside the rooms. It was noisy and the room layout is bad. The bed mattresses move easily and not comfy.
Best part is that Costco is near by and that was helpful.
Will have to think twice if to stay here again.
jay
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager, el 15 may. 2024
Dear guest, We are sorry to hear about your disappointing experience during your stay with us. We truly value your feedback and will take your comments into consideration to improve our service. We understand the importance of a peaceful and comfortable stay, and we apologize for falling short in this aspect. We appreciate your positive note about the convenient location and hope to have the opportunity to better serve you in the future.
6/10 Aceptable
Hayato
Viaje en pareja
12 may. 2024
Le gustó: Limpieza y servicio y personal
No restaurants or stores within walking distance. Not ideal place to walk around in the dark. The room is fairly clean. Not too far from UCB and good price for a one night stay. This is my second stay here. I didn’t hear any noise from adjacent rooms. Maybe I got lucky. The bed is bad. Needs to replace. The pillows are bad. Hard and flat. The towels are thin and would not absorb water. But if you’re tired, you would just fall asleep quickly like I did. Parking is fairly safe. AC, fridge, microwave worked fine. Overall good stay and not over priced when visiting USB.
Hayato
Se hospedó 1 noche en mayo de 2024
8/10 Bueno
hector
14 abr. 2024
Le gustó: Servicio y personal y condiciones de la propiedad
I likes the room was clean and nice l will visit later on thanks
hector
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 16 abr. 2024
Thank you for your positive feedback! We are delighted to hear that you found the room to be clean and nice. We look forward to welcoming you back on your next visit.
10/10 Excelente
Silvia
9 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything
Silvia
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 9 abr. 2024
Thank you for choosing to stay with us! We are delighted to hear that you had a fantastic experience at our hotel. We hope to have the pleasure of welcoming you back in the future.
2/10 Terrible
Jing
Viaje familiar
6 abr. 2024
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
terrible
Jing
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 8 abr. 2024
We are truly sorry to hear about your experience. Please rest assured that we take all feedback seriously and will address this issue promptly.
2/10 Terrible
Shawn
Viaje en pareja
2 abr. 2024
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
They dont tell you need $100 deposit and the staff is very rude they dont have an atm and they dont take certain card i spent an hour i the lobby transitioning money from account to account to pay a deposit on a room i already paid for
Shawn
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 2 abr. 2024
Thank you for your review! Please check the hotel policy online before making reservation as it clearly states about the deposit requirement. Also, you wanted to pay with your card, and you didn’t have any identification on you so we couldn’t accept your card and that’s why you had to make a transfer on your guest card.
10/10 Excelente
Berenice, San Pablo
25 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A nice hotel
Berenice
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 1 abr. 2024
Thank you for the kind words! We're delighted to hear that you had a pleasant experience at our hotel. We hope to welcome you back again soon.
10/10 Excelente
Jack
9 mar. 2024
Jack
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 1 abr. 2024
Thank you for your five-star rating! We are delighted to hear that you had a wonderful experience at our hotel. We hope to welcome you back again soon.
10/10 Excelente
Perla
24 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Perla
Se hospedó 7 noches en febrero de 2024
Respuesta de General Manager, el 6 mar. 2024
Thank you for the glowing five-star review! We are delighted to hear that you had such a wonderful experience at our hotel. We hope to have the pleasure of welcoming you back in the future.
4/10 Malo
Víctor
22 feb. 2024
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
El baño está sucio
Víctor
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 22 feb. 2024
We sincerely apologize for the inconvenience you experienced with the cleanliness of the bathroom. Please rest assured that we have addressed this issue with our housekeeping team to ensure that all areas of the hotel are maintained to the highest standards of cleanliness.
10/10 Excelente
Juan
Viaje familiar
18 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Juan
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 14 mar. 2024
We are thrilled to hear that you had a positive experience with us! Thank you for taking the time to share your positive rating. We look forward to welcoming you back in the future.
10/10 Excelente
Martin
1 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Martin
Se hospedó 2 noches en enero de 2024
Respuesta de General Manager, el 14 mar. 2024
Thank you for the fantastic rating! We are delighted to know that you enjoyed your stay with us. It was a pleasure serving you, and we hope to have the opportunity to host you again soon.
4/10 Malo
Sanseng
19 ene. 2024
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Sanseng
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 14 mar. 2024
We are sorry to hear that your experience at our hotel was not up to your expectations. If there is anything specific that you feel we could improve on, please don't hesitate to let us know. We always value feedback from our guests.
10/10 Excelente
Juan
Viaje familiar
10 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Juan
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 14 mar. 2024
Thank you for the fantastic rating! We are delighted to know that you enjoyed your stay with us. It was a pleasure serving you, and we hope to have the opportunity to host you again soon.
4/10 Malo
Cliente verificado
Viaje familiar
7 ene. 2024
No le gustó: Condiciones de la propiedad
They don’t replace towels when staying more than one day. On the floor of bathroom was wet in some location as soon as get in the first day.
Cliente verificado
Se hospedó 2 noches en enero de 2024
Respuesta de General Manager, el 8 ene. 2024
Dear guest, thank you for taking the time to share your feedback with us. I apologize for the inconvenience with the towels and the wet floor in the bathroom. I will address these issues with the housekeeping team to ensure they are rectified for future guests. We strive to provide a comfortable and enjoyable stay for all our guests and I hope we have the opportunity to welcome you back in the future.
10/10 Excelente
Thomas G
23 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Quiet, clean, spacious, well equipped. Shower maybe needs an update. AC or heating were effective. Very convenient place if you have a car, but an easy 15 minute walk to businesses on San Pablo. Also easy connection to BART, as the bus stops right on the corner at the Inn.
Thomas G
Se hospedó 4 noches en diciembre de 2023
Respuesta de General Manager, el 28 dic. 2023
Thank you for your review. We are pleased that you found our hotel to be quiet, clean, spacious and well equipped. We apologize that the shower did not meet your expectations and assure you that we will look into it. We appreciate your kind words regarding the convenience of the location and the easy connection to BART. We are grateful for your feedback and we hope to welcome you back in the future.
6/10 Aceptable
Lhakpa
Viaje familiar
13 dic. 2023
no ventilation in bathroom and simple break fast will be appreciated in future.
Lhakpa
Se hospedó 2 noches en diciembre de 2023
Respuesta de General Manager, el 14 dic. 2023
We appreciate your feedback and understand your disappointment in regards to the lack of ventilation in the bathroom. We will work to ensure that future guests will have a better experience.
10/10 Excelente
RALPH
Viaje en pareja
30 nov. 2023
Le gustó: Limpieza y servicio y personal
Decent place for price. Stayed here after an Audra McDonald concert so we didn’t have to drive home to Sacramento at midnight.
RALPH
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 30 nov. 2023
Thank you for your review of the hotel. We are glad to hear that you found the hotel to be of decent quality and that it provided a comfortable stay after the Audra McDonald concert.
6/10 Aceptable
Sorahida
26 nov. 2023
No le gustó: Limpieza
Sorahida
Se hospedó 4 noches en noviembre de 2023
Respuesta de General Manager, el 28 nov. 2023
We appreciate your rating on your experience at our hotel. We are sorry that you were not completely satisfied with our services. We will use your review to evaluate our standards and ensure that we provide the highest quality of service for our future guests.
8/10 Bueno
JUAN JAIME
Viaje en pareja
23 nov. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
👍
JUAN JAIME
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 28 nov. 2023
We are delighted to hear that you had a positive experience in our hotel. We pride ourselves on delivering a top-notch experience to all of our guests and your rating is evidence of our success. We hope that you will choose to stay with us again soon and we look forward to continuing to provide you with excellent service.
6/10 Aceptable
Lonald
Viaje de negocios
20 nov. 2023
No le gustó: Servicios
The place was OK, Wasn't any place to get a meal, but the gas station a block away. The mattress was Old. & kind of soft.
Lonald
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 28 nov. 2023
Thank you for taking the time to provide us with your feedback. We appreciate your comments. We strive to ensure a pleasant experience for all of our guests and we apologize for falling short in this regard. We would like to welcome you back again in the future to experience all that we have to offer.
8/10 Bueno
hung
Viaje familiar
17 nov. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It's good that it's close by the free way, but it is kinda noisy.
hung
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 28 nov. 2023
We appreciate your comments regarding the convenient location of the hotel. We are sorry that you were disturbed by the noise levels and we will work on minimizing it to ensure our guests have the best experience with us. Thank you for your review.
2/10 Terrible
Viria, Santa Rosa
Viaje en pareja
8 nov. 2023
No le gustó: Limpieza y condiciones de la propiedad
Smell of weed is coming from almost every rooms. Terrible run-down rooms, will not stay here again.
Viria
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 8 nov. 2023
We apologize for the experience you had during your stay with us. We understand how unpleasant it must have been to encounter the smoke smell but you requested smoking room on your stays. If you don't like the smoke smell, please request non smoking rooms in the future.
10/10 Excelente
Michael
Viaje en pareja
7 nov. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location lots to do in the neighborhood
Michael
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 7 nov. 2023
We are delighted to hear that you had a great experience at our hotel. We strive to provide our guests with a pleasant and enjoyable stay, and it's rewarding to know that we've succeeded in doing so. Thank you for taking the time to share your feedback with us.
8/10 Bueno
Ismael
3 nov. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Some items not operable like hair dryer for example
Ismael
Se hospedó 2 noches en octubre de 2023
Respuesta de General Manager, el 5 nov. 2023
We thank you for your review. We are sorry that the hair dryer was not operable during your stay with us. We strive to provide our guests with the best experience possible and we apologize if we did not meet that standard during your stay.
8/10 Bueno
Earl
2 nov. 2023
Earl
Se hospedó 1 noche en septiembre de 2023
Respuesta de General Manager, el 28 nov. 2023
We are delighted to hear that you had a positive experience in our hotel. We pride ourselves on delivering a top-notch experience to all of our guests and your rating is evidence of our success. We hope that you will choose to stay with us again soon and we look forward to continuing to provide you with excellent service.
4/10 Malo
Ann Paula
Viaje de negocios, Viaje en pareja, Viaje familiar
17 oct. 2023
No le gustó: Limpieza, servicios, condiciones de la propiedad
The bed and pillows were terrible. It was flat and you can feel the wires
Ann Paula
Se hospedó 2 noches en octubre de 2023
Respuesta de General Manager, el 17 oct. 2023
We apologize for any discomfort you experienced while staying with us. We take customer feedback seriously and will take the necessary steps to ensure that all of our guests enjoy a more comfortable and enjoyable experience in the future.
8/10 Bueno
Guicela
13 oct. 2023
Guicela
Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager, el 28 nov. 2023
Thank you for your kind rating. We strive to provide the best experience to all our guests and your feedback will help us to continue to improve our services. We appreciate your loyalty and look forward to having you stay with us again soon.
8/10 Bueno
Wanda
20 sept. 2023
Le gustó: Limpieza y condiciones de la propiedad
Front desk personnel, needs to be a little more friendlier to all customers.
Wanda
Se hospedó 1 noche en septiembre de 2023
Respuesta de General Manager, el 25 sept. 2023
We appreciate your input and are committed to delivering a superior customer experience. We will discuss your feedback with our front desk personnel and ensure that they provide a warm and friendly service to all of our guests.
8/10 Bueno
Melissa
17 sept. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great night's sleep...quiet & great comfortable bed!
Melissa
Se hospedó 1 noche en septiembre de 2023
Respuesta de General Manager, el 25 sept. 2023
We are delighted that you had a great night's sleep in our hotel! We take pride in providing a comfortable and peaceful stay for our guests. Thank you for your positive review!
10/10 Excelente
PATRICIA
Viaje familiar
10 sept. 2023
Le gustó: Servicios
We stayed for two nights, it was very clean, the water from the shower came out a lot and warm. Although the fwy is next door, you can sleep. And the parking lot was close to our bedroom.
PATRICIA
Se hospedó 2 noches en septiembre de 2023
Respuesta de General Manager, el 12 sept. 2023
We are pleased to hear that your experience at our hotel was a pleasant one. We are delighted that you found the room to be clean and that the warm water from the shower met your expectations. We thank you for your positive review.