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Opiniones de Country Inn & Suites by Radisson, Richmond West at I-64, VA

3 out of 5
Country Inn & Suites by Radisson, Richmond West at I-64, VA
8010 W Broad St, Richmond, VA

Opiniones

7.4

Bueno

Puntuación de 10, es decir, Excelente. Basada en 358 de 1006 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 279 de 1006 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 165 de 1006 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 110 de 1006 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 94 de 1006 opiniones" "

7.8/10

Limpieza

7.8/10

Servicio y personal

7.0/10

Servicios

7.4/10

Condiciones de la propiedad

7.4/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Porfirio

Le gustó: Limpieza y condiciones de la propiedad
The foods is cold
Se hospedó 2 noches en mayo de 2024

8/10 Bueno

Hugo

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good
Se hospedó 1 noche en julio de 2023
Respuesta de Javaid, el 12 jul. 2023
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone

6/10 Aceptable

Fanny

Viaje familiar
Estuvo bueno
Se hospedó 1 noche en septiembre de 2022

8/10 Bueno

Alfredo

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2022

2/10 Terrible

Liliana

Viaje de negocios, Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Front desk terrible! So rude the pregnant woman who check me in .
Se hospedó 1 noche en enero de 2022
Respuesta de Guest Relations - CIS West, el 7 ene. 2022
Dear Liliana, On behalf of our entire staff at Country Inn & Suites by Radisson, Richmond West at I-64, VA - RCVA we apologize for the concerns you shared about your experience at this hotel.  We have addressed the issues with our team, and we assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Sincerely, Guest Relations Team Country Inn & Suites - Richmond West

8/10 Bueno

Martha, Floridablanca

Viaje familiar
No le gustó: Servicios
Dice que es un hotel para no fumadores pero todos los espacios olían a cigarrillo
Se hospedó 1 noche en diciembre de 2021
Respuesta de GM, el 1 ene. 2022
I apologize for your unpleasant experience when staying with us. I assure you that all issues were addressed. We appreciate your review. To better position me for training or retraining the staff in specific areas.

2/10 Terrible

Maria Jimena

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
La recepcion fue horrible, muy mala atención. Aunque había un aviso de prohibido fumar olía fuertemente a Marihuana.
Se hospedó 2 noches en noviembre de 2021
Respuesta de GM, el 1 ene. 2022
I apologize for your unpleasant experience when staying with us. I assure you that all issues were addressed. We appreciate your review. To better position me for training or retraining the staff in specific areas.

10/10 Excelente

Peter

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place to stay
Se hospedó 2 noches en mayo de 2024

8/10 Bueno

Natasha L

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en mayo de 2024

6/10 Aceptable

Jada, Washington

Viaje de negocios
Bathroom floor had stuck poop on it, and was not mopped.
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Saif

Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Qarahn

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was quiet and peaceful. About a 12 minute drive to vcu and the surrounding areas, and 15 minutes to short pump. It was perfectly positioned, tucked away, and the staff were very kind. I was there on vacation with my partner and I would absolutely recommend this place to anyone.
Se hospedó 5 noches en mayo de 2024
Respuesta de S, el 12 may. 2024
Thank you for your generous review and we were very glad to have you with us. And we very much hope to see you again.

10/10 Excelente

Olivier

Le gustó: Limpieza y servicio y personal
Se hospedó 3 noches en mayo de 2024
Respuesta de S, el 12 may. 2024
Thank you for the positive review, we're very glad you enjoyed your stay.

10/10 Excelente

Timothy

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The Hotel was well maintained and very clean and the staff were extremely friendly
Se hospedó 3 noches en mayo de 2024
Respuesta de S, el 12 may. 2024
We are very glad you enjoyed your stay and hope to see you again.

6/10 Aceptable

Sara

Viaje en grupo
Le gustó: Limpieza
We were only stopping for the night. Everything was fine, no complaints.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Arulrathy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de S, el 12 may. 2024
Thank you for the positive review, we're glad you enjoyed your stay.

4/10 Malo

Robin

Viaje en pareja
Le gustó: Condiciones de la propiedad
No le gustó: Limpieza y servicios
We were in town for a wedding. When we returned to the hotel exhausted after a day of traveling and attending said wedding at 11pm, I was not expecting there to be children literally running everywhere. The floors were wet in the hallway and elevator from them playing in the pool then running the hallways. Then they were running races up and down the hallway our room was on. Hotel staff was no where in sight.
Se hospedó 1 noche en abril de 2024
Respuesta de Javaid, el 22 abr. 2024
On behalf of our entire staff at Country Inn & Suites, Richmond West at I-64, VA - Please accept our apologies for any disappointment and inconvenient, we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

8/10 Bueno

Danielle

Viaje familiar
Le gustó: Limpieza y servicio y personal
We were considering cancelling our reservation due to all the negative reviews, but decided to give it a shot before we did so. Some people said it was in a shady part of town, but really it's just located in a lot of urban sprawl. Not super beautiful, but not unsafe either. For the price, it was fine. Pool was open 6am - 10pm, breakfast was open from 7-10, and check out wasn't until 12. Parking was slightly limited, but the front desk would work with you if you couldn't find a spot. Overall, fine, nothing super exciting, but served it's purpose for our family of 4. Everyone who worked there was particularly pleasant and accommodating.
Se hospedó 1 noche en abril de 2024
Respuesta de Javaid, el 22 abr. 2024
On behalf of our entire staff at Country Inn & Suites, Richmond West at I-64, VA, we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excelente

Lisa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Javaid, el 22 abr. 2024
hank you so much for taking the time to leave an excellent rating, we look forward to seeing you again soon.

8/10 Bueno

Diane

Se hospedó 1 noche en abril de 2024

8/10 Bueno

Sopheary

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Good
Se hospedó 1 noche en abril de 2024
Respuesta de Javaid, el 22 abr. 2024
Thank you so much for taking the time to leave good rating, we look forward to seeing you again soon.

6/10 Aceptable

Kier

No le gustó: Limpieza y servicio y personal
I found ants in my bed in my room and the manager was not very accommodating when I ask to check out early formal from a 3 night stay. They gave me another room but I still did not feel comfortable there.
Se hospedó 3 noches en abril de 2024
Respuesta de Javaid, el 22 abr. 2024
On behalf of our entire staff at Country Inn & Suites, Richmond West at I-64, VA - Please accept our apologies for any disappointment and inconvenient, we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

8/10 Bueno

Nimbe

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Javaid, el 22 abr. 2024
On behalf of our entire staff at Country Inn & Suites, Richmond West at I-64, VA, we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

6/10 Aceptable

CaraLee

Viaje en grupo, Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
The front staff and cleaning staff were extremely friendly, kind and helpful. However, once checked into our room, there was trash in several trash, cans and melted food in the microwave. Part of the floor were sticky. Wish the water was more than lukewarm for showers, but it did the trick. The microwave and refrigerator in the rooms are a nice touch. However, the pool size was less than convenient and very busy the entire stay.
Se hospedó 2 noches en abril de 2024
Respuesta de Javaid, el 22 abr. 2024
On behalf of our entire staff at Country Inn & Suites, Richmond West at I-64, VA - Please accept our apologies for any disappointment and inconvenient, we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

4/10 Malo

Reyna

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Cleanness, not worth for the price
Se hospedó 1 noche en abril de 2024
Respuesta de Javaid, el 22 abr. 2024
On behalf of our entire staff at Country Inn & Suites, Richmond West at I-64, VA - Please accept our apologies for any disappointment and inconvenient, we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excelente

EGL

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en abril de 2024
Respuesta de Javaid, el 22 abr. 2024
hank you so much for taking the time to leave an excellent rating, we look forward to seeing you again soon.

10/10 Excelente

Priscilla

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Experience has been everything!
Se hospedó 1 noche en abril de 2024
Respuesta de Javaid, el 22 abr. 2024
Thank you so much for taking the time to leave an excellent rating, we look forward to seeing you again soon.

8/10 Bueno

Mickey

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I liked the fact that it was easy off and on to highways...lots of food options close by....some were within walking distance....I just wish there could have been some bacon offered for breakfast instead of sausage both days
Se hospedó 2 noches en marzo de 2024
Respuesta de Javaid, el 22 abr. 2024
On behalf of our entire staff at Country Inn & Suites, Richmond West at I-64, VA , we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

6/10 Aceptable

Caroline

Viaje familiar con niños
Le gustó: Condiciones de la propiedad
No le gustó: Servicio y personal
Front desk check in, we had to wait 10 minutes for someone to show up and she wasn’t very friendly… first floor room very noisy, we heard everyone and everything!
Se hospedó 1 noche en marzo de 2024
Respuesta de Javaid, el 22 abr. 2024
On behalf of our entire staff at Country Inn & Suites, Richmond West at I-64, VA - Please accept our apologies for any disappointment and inconvenient, we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

6/10 Aceptable

Nakia

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Javaid, el 22 abr. 2024
On behalf of our entire staff at Country Inn & Suites, Richmond West at I-64, VA - Please accept our apologies for any disappointment and inconvenient, we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

8/10 Bueno

Rose

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was ok
Se hospedó 4 noches en marzo de 2024
Respuesta de Javaid, el 22 abr. 2024
On behalf of our entire staff at Country Inn & Suites, Richmond West at I-64, VA , we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

6/10 Aceptable

Lynnet

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Old an kinda beat up
Se hospedó 1 noche en marzo de 2024
Respuesta de Javaid, el 22 abr. 2024
On behalf of our entire staff at Country Inn & Suites, Richmond West at I-64, VA we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

2/10 Terrible

Samantha

Se hospedó 1 noche en marzo de 2024
Respuesta de javaid, el 22 abr. 2024
On behalf of our entire staff at Country Inn & Suites, Richmond West at I-64, VA - Please accept our apologies for any disappointment and inconvenient, we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

6/10 Aceptable

Arnecia

Viaje familiar con niños
Le gustó: Servicio y personal
It was ok
Se hospedó 2 noches en febrero de 2024
Respuesta de Jay, el 27 mar. 2024
Thank you for writing a review, we are genuinely concerned about our guest's satisfaction, on behalf of our entire team please accept my most sincere apologies for any inconvenience, we hope for another opportunity to serve you again and exceed your expectations

10/10 Excelente

Brandi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Upset that my guest car was towed while visiting me. Need a larger parking lot/area for hotel guest as it is very small
Se hospedó 1 noche en marzo de 2024
Respuesta de Jay, el 27 mar. 2024
Thank you so much for taking the time to leave an excellent rating, we are genuinely concerned about our guest's satisfaction, we look forward to seeing you again.

6/10 Aceptable

Luis

Viaje familiar
Noisy
Se hospedó 2 noches en marzo de 2024
Respuesta de Jay, el 27 mar. 2024
Thank you for writing a review, we are genuinely concerned about our guest's satisfaction, on behalf of our entire team please accept my most sincere apologies for any inconvenience, we hope for another opportunity to serve you again and exceed your expectations

4/10 Malo

Ahlam

Viaje en grupo, Viaje en pareja
No le gustó: Servicios
The room was not clean the bed sheets and the covers was so old and dirty I paid 150$ for a dirty room
Se hospedó 1 noche en marzo de 2024
Respuesta de Jay, el 27 mar. 2024
Thank you for writing a review, we are genuinely concerned about our guest's satisfaction, on behalf of our entire team please accept my most sincere apologies for any inconvenience, we hope for another opportunity to serve you again and exceed your expectations

8/10 Bueno

Priscilla

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Positive experience. Will visit again.
Se hospedó 2 noches en marzo de 2024
Respuesta de Jay, el 27 mar. 2024
Thank you so much for taking the time to leave an excellent rating, we are genuinely concerned about our guest's satisfaction, we look forward to seeing you again.

6/10 Aceptable

Rachelle

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Old smell not nice breakfast nice staff nice
Se hospedó 3 noches en marzo de 2024
Respuesta de Jay, el 27 mar. 2024
Thank you for writing a review, we are genuinely concerned about our guest's satisfaction, on behalf of our entire team please accept my most sincere apologies for any inconvenience, we hope for another opportunity to serve you again and exceed your expectations

6/10 Aceptable

APRIL, SUFFOLK

Le gustó: Limpieza, servicio y personal, servicios
Staff very nice and friendly. Room noisy,next to icemaker. Fire alarm above bed, blinking constantly. Food not hot. Waffel maker great asset.Only skim milk for cereal. Pool needs resurfacing. Pillows need replacing.
Se hospedó 1 noche en marzo de 2024
Respuesta de Jay, el 27 mar. 2024
Thank you for writing a review, we are genuinely concerned about our guest's satisfaction, on behalf of our entire team please accept my most sincere apologies for any inconvenience, we hope for another opportunity to serve you again and exceed your expectations

6/10 Aceptable

Crystal

Viaje en grupo, Viaje de negocios, Viaje en pareja, Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicios, condiciones de la propiedad
The carpet was sticky. Tub was dirty.
Se hospedó 1 noche en marzo de 2024
Respuesta de Jay, el 27 mar. 2024
Thank you for writing a review, we are genuinely concerned about our guest's satisfaction, on behalf of our entire team please accept my most sincere apologies for any inconvenience, we hope for another opportunity to serve you again and exceed your expectations

2/10 Terrible

Aaron Stewart

Viaje familiar con niños
No le gustó: Limpieza, servicios, condiciones de la propiedad
DON’T STAY HERE! This was the worst hotel stay I have had in my life. We woke up to discover that we had no vehicle to put all of our five children and belongings in. Apparently, we parked one space too far in the wrong direction and we could not get our car until 11 o’clock. We weren’t even sure if it was stolen or towed. My husband parked in a spot that was only separated by a small medium. After staying an extra three hours I discovered that there are less parking spots than rooms that they have. In addition, they share the parking lot with the building next-door to them so there is no way that everyone would get a parking spot. The other building that the owner of the hotel owns is under construction, so there is no parking there either. The signs indicating tow-away zone were taken down and aren’t even near where we had parked. There is no indication that we would be towed. When my husband went by TAXI to get our car there was another person from the hotel. They tried to charge an extra $40 on top of what was originally quoted for the towing fee. Very shady people and it’s definitely a business that they have going based on lack of parking spots. The receptionist even admitted it was a business. Disgusting exploitation of of tourists and people travelling with families.
Se hospedó 1 noche en marzo de 2024
Respuesta de Jay, el 27 mar. 2024
Thank you for writing a review, we are genuinely concerned about our guest's satisfaction, on behalf of our entire team please accept my most sincere apologies for any inconvenience, we hope for another opportunity to serve you again and exceed your expectations

10/10 Excelente

Jonathan

Se hospedó 1 noche en marzo de 2024
Respuesta de Javaid, el 22 abr. 2024
Thank you so much for taking the time to leave an excellent rating, we look forward to seeing you again soon.

8/10 Bueno

Howard

Viaje en pareja
This was one of the quietest rooms we’ve ever had.
Se hospedó 2 noches en marzo de 2024
Respuesta de Javaid, el 27 mar. 2024
Thank you so much for taking the time to leave an excellent rating, we are genuinely concerned about our guest's satisfaction, we look forward to seeing you again.

10/10 Excelente

colleen

Viaje familiar
Everything was clean and looked like a lot of work has been going on to update the property!
Se hospedó 2 noches en febrero de 2024
Respuesta de Javaid, el 27 mar. 2024
Thank you so much for taking the time to leave an excellent rating, we are genuinely concerned about our guest's satisfaction, we look forward to seeing you again.

10/10 Excelente

Alfredo

Se hospedó 1 noche en febrero de 2024
Respuesta de Javaid, el 27 mar. 2024
Thank you so much for taking the time to leave an excellent rating, we are genuinely concerned about our guest's satisfaction, we look forward to seeing you again.

6/10 Aceptable

Tori

Viaje en grupo
Le gustó: Servicio y personal
No le gustó: Limpieza
Last minute booking was easy. The room had mold in the bedroom. The shower could’ve been a little cleaner, noted mold built up in the corners of the tub. Stains on the couch. The breakfast was cleaned up by 9:30. It was fine for an affordable place to stay for a night.
Se hospedó 1 noche en febrero de 2024
Respuesta de Jay, el 27 mar. 2024
Thank you for writing a review, we are genuinely concerned about our guest's satisfaction, on behalf of our entire team please accept my most sincere apologies for any inconvenience, we hope for another opportunity to serve you again and exceed your expectations

10/10 Excelente

Nannette, Staten Island

Viaje en pareja, Viaje con mascota, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice place for the family and the pool was clean
Se hospedó 1 noche en febrero de 2024
Respuesta de Javaid, el 27 mar. 2024
Thank you so much for taking the time to leave an excellent rating, we are genuinely concerned about our guest's satisfaction, we look forward to seeing you again.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Jay, el 27 mar. 2024
On behalf of our entire team please accept my most sincere apologies for any inconvenience, we hope for another opportunity to serve you again and exceed your expectations

8/10 Bueno

Bruce

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios
Just a little dirty
Se hospedó 1 noche en febrero de 2024
Respuesta de Jay, el 27 mar. 2024
Thank you for writing a review, we are genuinely concerned about our guest's satisfaction, on behalf of our entire team please accept my most sincere apologies for any inconvenience, we hope for another opportunity to serve you again and exceed your expectations