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Opiniones de Days Inn by Wyndham Ridgeland South Carolina

2 out of 5
Days Inn by Wyndham Ridgeland South Carolina
8216 East Main Street, Ridgeland, SC

Opiniones

5.8
Puntuación de 10, es decir, Excelente. Basada en 83 de 493 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 89 de 493 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 109 de 493 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 94 de 493 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 118 de 493 opiniones" "

5.8/10

Limpieza

6.8/10

Servicio y personal

5.6/10

Servicios

5.4/10

Condiciones de la propiedad

6.0/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Marie J

Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 8 abr. 2024
Dear Guest,Thank you for providing your rating. We're sorry to hear that your experience fell short of your expectations. We value your feedback and would appreciate any specific details you can share about your stay so we can address any issues and improve our services. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

8/10 Bueno

Olga

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Is good
Se hospedó 1 noche en julio de 2023
Respuesta de Nisha Patel, el 29 jul. 2023
Dear Olga,We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.Best regards,

6/10 Aceptable

Omegha

Viaje en grupo, Viaje de negocios
Le gustó: Servicios
No le gustó: Limpieza
Es economíco pero necesita más responsabilidad en la limpieza de las habitaciones
Se hospedó 1 noche en abril de 2023

10/10 Excelente

JOSE

Se hospedó 1 noche en febrero de 2023
Respuesta de Nisha Patel, el 28 mar. 2023
Dear Jose, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.Best regards,

8/10 Bueno

WENDY

Viaje en pareja
Le gustó: Servicio y personal y servicios
Ambien agradable y buen servicio por parte del personal
Se hospedó 2 noches en julio de 2022

2/10 Terrible

oscar

Viaje de negocios, Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
mi cuarto no estaba lsito alas 11 am tube que esperar hasta las 2pm para poder entrar con mi familia
Se hospedó 1 noche en junio de 2022
Respuesta de Nisha Patel, el 3 jul. 2022
Querido Oscar, Lamentamos no haber podido acomodarte antes de las 11:00 am de ese día, estábamos en casa el día anterior y nuestras sirvientas estaban limpiando las habitaciones y la verificación normal es a las 3:00 pm. ¡Gracias por su comprensión! Saludos

4/10 Malo

Lincoln

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I would have a hard time ever staying at this hotel again. Lobby was dirty and disorganized and the breakfast area in the morning was scantly supplied and very underwhelming. Entered the room & dust everywhere, pillowslips were worn out, furniture badly worn. Really quite bad.
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Manager , el 6 may. 2024
Dear Lincoln,Thank you for your stay. We are sorry that some housekeeping and maintenance issues detracted so much from your stay with us. We’re taking action to make this hotel a better place than ever before and we encourage you to give us another try. We take real pride in providing the best possible guest experience, and we regret that we let you down. Please visit us again.Sincerely, Hotel Manager

2/10 Terrible

Jim

This probably is the dirtiest hotel I’ve ever stayed in. Dirty floors, four pillows, three of them looked like they were used to wash a car, other had small red brown spots. Management thought it would be a good idea to have the building power washed until after 8 PM on a Saturday night.
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager , el 4 may. 2024
Dear Jim,Thank you for your stay. We are very much concerned with your feedback. Our apologies for the bad experience. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on priority and you can have a good stay next time. Hope you will reconsider.Sincerely, Hotel Manager

2/10 Terrible

Alexander

Don’t even think about staying in this pig stie
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager , el 30 abr. 2024
Dear Alexander,We apologize for the fact that your stay with us didn't meet your expectations. If there's anything in particular that you'd like to share with us or if you have any suggestions on how we can improve, please let us know. Thank you for choosing to stay with us, and we're looking forward to the chance to have you as our guest again. Sincerely, Hotel Manager

10/10 Excelente

Dawn

Viaje familiar
Very limited breakfast.
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager , el 27 abr. 2024
Dear Guest,Thank you for your feedback. We're delighted to hear that you had a positive experience overall. We appreciate your comments about our breakfast offerings and will use them to improve our services. We hope to welcome you back for another enjoyable stay.Sincerely, Hotel Manager

10/10 Excelente

David

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice decor. Bed spread stained.
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager , el 17 abr. 2024
Dear David,Thank you for your feedback. We're glad to hear that you liked the decor of our hotel. However, we apologize for any inconvenience caused by the stained bedspread. Your feedback is valuable, and we will address this issue promptly to ensure a more pleasant experience for our guests in the future. Please visit us again.Sincerely, Hotel Manager

6/10 Aceptable

Chantal

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicio y personal
Très peu de choses pour le déjeuner. On a pris seulement un café.
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager, el 6 abr. 2024
Dear Guest,Thank you for your feedback. We apologize for the limited lunch options during your stay. We'll work to improve our offerings for a better experience in the future.Sincerely, Hotel Manager

8/10 Bueno

Pamela

Le gustó: Limpieza y servicio y personal
Room appeared to be clean however it was obvious it is an older property. Towel bar was missing, holes in the wall where something was removed, bathtub area was cracked and patched. Tub could use a grab bar
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 1 abr. 2024
Dear Pamela,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the condition of your room. Your comments have been noted, and we will work diligently to address these issues to improve the overall experience for our guests. We appreciate your valuable input and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 Excelente

Cee

Viaje en grupo
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Sheets and towels were dirty and stained, housekeeper lingers around
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel Manager, el 1 abr. 2024
Dear Cee,We apologize for the cleanliness issues you encountered during your stay. This does not meet our standards of excellence, and we take your feedback seriously. Rest assured, we will address these concerns with our housekeeping team to ensure improvements are made. Your comfort and satisfaction are important to us, and we hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

2/10 Terrible

Robert

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
rude customer service. Broken vending and appliance in room. Not clean, very noisy.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 1 abr. 2024
Dear Guest,We sincerely apologize for the negative experience you had during your stay. Providing exceptional customer service and a comfortable environment are our top priorities, and we regret that we fell short in meeting your expectations. Your feedback will be addressed with our team to make necessary improvements. We hope for the opportunity to regain your trust and welcome you back for a better experience.Sincerely, Hotel Manager

6/10 Aceptable

Peter

Le gustó: Limpieza y servicio y personal
X
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 25 mar. 2024
Dear Guest,Thank you for providing a rating for your experience. We are happy to see that your stay was above average, but we would love to know how we can improve to make it a 5/5 experience next time. We hope to see you again soon.Sincerely, Hotel Manager

4/10 Malo

Leo

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
Good check-in. Outdated rooms.Confortable bed, quit. You pay cheap but have your money's worth Not sure would go back there
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 25 mar. 2024
Dear Guest,Thank you for your feedback. We're pleased to hear that you had a good check-in experience and found the bed comfortable and the surroundings quiet. However, we apologize for any inconvenience caused by the outdated rooms. We will consider your comments for future improvements. We hope to have the opportunity to welcome you back and provide an even better experience.Sincerely, Hotel Manager

6/10 Aceptable

Albert

No le gustó: Servicio y personal
Good for the money
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 18 mar. 2024
Dear Guest,Thank you for your feedback. We're pleased to know that you found value in your stay with us. We continuously strive to offer comfortable accommodations at an affordable price. If there are any areas where we can further enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back in the future.Sincerely, Hotel Manager

2/10 Terrible

Maureen

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Creepy vibe from the moment we walked in. Person at desk seemed annoyed. Towels and sheets were stained. Lamp shades were broken and askew. Paint peeling from the ceiling in the shower. Terrible night sleep.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 9 mar. 2024
Dear Guest,Thank you for sharing your experience with us. We are deeply sorry to hear about the issues you encountered during your stay. Your feedback is important to us, and we will address these concerns immediately to ensure a more comfortable experience for our guests in the future. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.Sincerely, Hotel Manager

2/10 Terrible

Yasmine

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Sheets were not changed. Goo all over the walls. Greezy hand marks on the head rest. Etc. Just grotesque!
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 4 mar. 2024
Dear Guest,I have taken note of your comments and have shared these with our team for review. My apologies for the inconvenience. All required steps are being initiated to ensure that these are resolved to the optimum standards. Request your understanding and future consideration for a visit.Sincerely, Hotel Manager

4/10 Malo

Angelisa

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nasty in greedy people
Se hospedó 5 noches en febrero de 2024
Respuesta de Hotel Manager, el 2 mar. 2024
Dear Guest,We're sorry to hear that you had a negative experience. We value your feedback and would appreciate more details to address your concerns effectively. Please feel free to share specific issues so we can work towards improving our services. We hope to welcome you again soon.Sincerely, Hotel Manager

10/10 Excelente

George

Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Manager, el 21 mar. 2024
Dear Guest,Thank you for your perfect rating. We're thrilled to hear that you had a fantastic experience during your stay with us. Your satisfaction is our top priority, and we're delighted that everything met or exceeded your expectations. We look forward to welcoming you back for another exceptional stay in the future.Sincerely, Hotel Manager

6/10 Aceptable

Donna, Stonecrest

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
This property needs to be updated and the linen replaced. I slept in my sweatsuit
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Manager, el 26 feb. 2024
Dear Donna,We appreciate your feedback regarding the need for updates and linen replacement at our property. Your comfort is important to us, and we apologize for any inconvenience caused by the condition of the linens. Rest assured, we will address these concerns to improve our guests' experience. We hope to welcome you back in the future for a more comfortable stay.Sincerely, Hotel Manager

10/10 Excelente

Frank

Did a nice job on upgrade.
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Manager, el 24 feb. 2024
Dear Frank,Thanks for your stay at our hotel. We're pleased to hear that you appreciated the upgrade! We strive to provide a great experience for our guests, and we hope to have the opportunity to welcome you back for another enjoyable stay.Sincerely, Hotel Manager

2/10 Terrible

Lorie

Viaje en pareja
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Our room was not clean! Sheets were dirty, microwave turntable was covered in food. We were given a different room and though the bedding was clean the room was not up to standards for any motel!! To make matters worse we were pumping coffee into our travel mugs the manager told us it’s cold and he said he makes the decaf upon request and when we went to dump out the cold coffee, mold also poured out! All the manager said anytime was “I’m sorry”. Needless to say we will not stay at a Days Inn again. I will also be contacting Days Inn headquarters.
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Manager, el 13 feb. 2024
Dear Guest,We sincerely apologize for the multiple issues you encountered during your stay. The cleanliness and service you experienced are not reflective of our standards. We understand your disappointment and frustration, and we appreciate you bringing these matters to our attention. Your feedback will be thoroughly addressed with our team, and corrective actions will be taken. We hope you reconsider staying with us in the future.Sincerely, Hotel Manager

8/10 Bueno

Rosendo

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de Hotel Manager, el 9 ene. 2024
Dear Rosendo,Thank you for your rating! We appreciate your feedback and strive to provide the best possible experience for our guests. If there is anything we can do to improve and earn that extra star, please let us know. We hope to have the pleasure of welcoming you back in the future and exceeding your expectations.Sincerely, Hotel Manager

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Manager, el 9 ene. 2024
Dear Guest,Thank you for your 8 out of 10 ratings! We're glad to hear that you enjoyed your experience with us and hope to continue exceeding your expectations in the future. If there is anything we can do to improve your next visit, do let us know. Hope to welcome you again soon.Sincerely, Hotel Manager

8/10 Bueno

Louis

It was very nice place to stay for one night. It was clean and right off the interstate I recommend this place.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager, el 9 ene. 2024
Dear Louis,Thank you for your positive review! We're thrilled to hear that you enjoyed your one-night stay, found the place clean, and appreciated its convenient location off the interstate. We truly appreciate your recommendation and hope to welcome you back for another pleasant stay in the future!Sincerely, Hotel Manager

4/10 Malo

German

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very poor service and not as advertised
I booked a suite room for 5 persons, but they only had a room (not a suite) with beds for 4 individuals. Very run down and filthy room. The service from the manager was not pleasant but we were able to sleep a few hours. I will not choose a Days Inn again.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager, el 9 ene. 2024
Dear German,Thank you for visiting us. We are sorry you were unsatisfied with our service and hospitality during your stay. We take your feedback seriously and will work to improve the areas of concern to the best of our abilities. We would appreciate another opportunity to serve you in the future.Sincerely, Hotel Manager

2/10 Terrible

Sharon

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Everything was terrible. Dirty, towel rack broken, not enough towels, entire place rundown.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager, el 29 dic. 2023
Dear Sharon,We apologize for your disappointing experience. We take your feedback seriously and will work to improve our services and accommodations. We appreciate your input and will strive to provide a better stay for future guests. Thank you for your comments.Sincerely, Hotel Manager

4/10 Malo

Robert

No le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager, el 29 dic. 2023
Dear Robert,Thanks for the stay, but it's sad to see the 2 rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Hotel Manager

6/10 Aceptable

Helen

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager, el 26 dic. 2023
Dear Helen,Thank you for your feedback and for taking the time to rate your experience. We would love to know how we can improve to make your next stay more enjoyable. Please feel free to share any specific suggestions or concerns with us. We hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager

10/10 Excelente

Tyler

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great bang for your buck
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager, el 18 dic. 2023
Dear Tyler,Thank you for the positive feedback! We're pleased to hear that you found great value in your stay. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to let us know. We hope to welcome you back for another enjoyable experience in the future.Sincerely, Hotel Manager

10/10 Excelente

Tyler

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager., el 12 dic. 2023
Dear Tyler,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excelente

Alan

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Well worth the price
It was amazing, not fanciest hotel in the world but it had the best bed I have ever sleep in and I have been in a lot in the last 50 years.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager, el 11 dic. 2023
Dear Alan,Thank you very much for your stay. We are delighted to hear that you had an amazing stay and found the bed exceptionally comfortable! We are privileged to serve clients like you. Compliments from guests like you motivate us further. Please do visit us again for a superior experience. Sincerely, Hotel Manager

10/10 Excelente

Horacio, Holyoke

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
La ubicación esta genial 👍
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager, el 5 dic. 2023
Dear Horacio,Thank you for your feedback. We are thrilled to hear that you found our hotel's location to be convenient and enjoyable. It would be our pleasure to have you stay with us again in the future.Sincerely, Hotel Manager

2/10 Terrible

DEANN

Viaje en grupo
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was very dirty and you could hear the traffic and train. The sheets were stained and the bathroom was not cleaned. Never again will I stay here.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager, el 24 nov. 2023
Dear DEANN,Thank you for your feedback. We are distressed to see your comments. Our apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely, Hotel Manager

2/10 Terrible

Daisy

Viaje de negocios, Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Rooms were just dirty , pillow cases and sheets were stained I had to wrap shirts around all my pillows and lay in my full clothes to sleep I couldn’t shower the shower head had gunk on it and soap scum all over the tub it was gross
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager, el 22 nov. 2023
Dear Guest,Thanks for taking the time to share your experience. Your feedback shows that there was a complete breakdown with the stay which is worrisome. This is not at all a regular feature of our hotel and something has gone wrong. We regret the inconvenience but will investigate and based on that will take all possible steps to prevent such an experience for any guest. We hope you will consider giving us another opportunity to provide you with a much-improved stay.Sincerely, Hotel Manager

6/10 Aceptable

Maria

No le gustó: Limpieza
They don't wash the bathrooms, the dirty floors are disgusting.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager, el 22 nov. 2023
Dear Maria,We are truly sorry to hear about your disappointing experience with the cleanliness of the bathrooms and floors. That's certainly not the standard we aim for. Your feedback is crucial, and I'll make sure to address this immediately with our housekeeping team to ensure proper cleanliness and maintenance in all areas. Hope you will visit again.Sincerely, Hotel Manager

4/10 Malo

Kim

Rooms dirty! Hair strand and brown particles in sink. Coatg of dust pretty much everywhere. Felt grimy and could see my fingerprints when wiped Coffee pot not clean. Shampoo was open and half full. All the lights on lamps did not work.
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Manager., el 3 nov. 2023
Dear Kim,We are truly sorry to hear about the issues you encountered during your stay. We take such matters seriously. Cleanliness and maintenance are top priorities, and we apologize for falling short in this regard. Rest assured, we will address these concerns immediately with our housekeeping and maintenance teams to ensure that such problems do not reoccur in the future. We appreciate your patience and understanding. We hope you'll give us another opportunity to provide a more enjoyable experience in the future.Sincerely,Hotel Manager.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Room was clean. Breakfast was terrible.
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Manager., el 3 oct. 2023
Dear Guest,Thank you for your kind feedback. We are glad to hear that you found your room clean. However, we apologize that your breakfast experience did not meet your expectations. Your feedback is important to us, and we will review our breakfast offerings and quality to ensure a better dining experience for our guests in the future. We look forward to welcoming you again.Sincerely,Hotel Manager

2/10 Terrible

Joe

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
The images online look very appealing. When we got there is was a different story. Our first room was incredibly dirty. We found mold on the bed, bugs and spider eggs on the windowsill and bed area, a dirty microwave and fridge, rusty lamps, feces and pubic hair on the toilet, and a disgusting sink. Make sure if you are bringing children to bring multiple changes of clothes and wipes as our daughter had black hands, feet, and knees after only a couple minutes in the room. On the other hand, I told the front end gentlemen and he had moved our room and after inspecting our second room, it was up to par with our standards. The outside of the hotel was completely run down and looked like it had never been renovated. The surrounding area was not good, especially for our 11 month old daughter. We heard banging on our walls from other tenants staying and we were constantly woken up by their loud conversations and laughing while smoking and doing other illicit substances. We also heard constant revving and shouting from off of hotel property. Overall, the only commendable part of the hotel stay were the short interactions with the young gentlemen at the front desk.
Se hospedó 2 noches en septiembre de 2023
Respuesta de JJ Patel, el 18 sept. 2023
Dear Joe,Thank you for taking the time out of your busy schedule to post a review. I apologize that your experience was anything less than satisfying, and your comments have been brought to the attention of our management team. Our goal at Days inn is to not only to meet the needs of every guest we serve, but to exceed your expectations. And also, to make your stay as pleasant and comfortable as possible. We will use this as a learning experience and we will be sure to make the changes for our future guests. We certainly hope you will be one of them. Thank you again for your feedback. Best regards,

2/10 Terrible

Felicia

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Manager, el 30 sept. 2023
Dear Felicia,Thank you for your stay. I’m so sorry to hear that you were disappointed with your experience. We’re normally known for our exceptional attention to detail and regret that we missed the mark. If you give us a chance, we are intent on making this right, and hope you will allow us to speak with you to discuss the situation.Sincerely,Hotel Manager

2/10 Terrible

Jesse

Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Manager, el 30 sept. 2023
Dear Jesse,Thank you for choosing our property for your stay, although we are disappointed to see that you have rated us with only one star. We apologize for any difficulties you may have encountered during your stay and we are committed to making sure that you have a pleasant experience. We would greatly appreciate your feedback so that we can identify and address any areas in which we fell short of your expectations. Our main priority is to ensure that you are completely satisfied and we hope that you consider staying with us again in the future. Sincerely,Hotel Manager

2/10 Terrible

Jesse

No le gustó: Limpieza, servicio y personal, servicios
I arrived Friday night with 2 reservations for the weekend. I asked the guy at the counter if I could have the same room for both nights due to having two reservations he said no problem and I signed the paperwork. I got back to the hotel for the night around 6 and my key wouldn’t work and a different guy reset my key. Then at 430 am the hotel phone rings and it’s the front desk asking me if I can come sign the paperwork for the Saturday reservation. I understand you need a signature but 1. Tell me when I check in, 2. Call before a reasonable hour, or 3. Have me sign it when I leave.
Se hospedó 1 noche en septiembre de 2023
Respuesta de JJ Patel, el 18 sept. 2023
Dear Jesse,Dear Guest,Thank you for bringing this issue to our attention, as this would enable us to be more vigilant towards such aspects going forward. Although our staff knows better, we will investigate this matter and have a word with our staff to ensure that this does not repeat. We are very sorry about that, and we hope to host you more successfully in the future!Best Regards

4/10 Malo

Ahmed

Not clean at all
Se hospedó 1 noche en agosto de 2023
Respuesta de JJ Patel, el 18 sept. 2023
Dear Ahmed, Thank you for taking the time to review our property. We apologize for not meeting your expectations in certain areas. We appreciate your candid feedback and we will use it to improve and provide a better experience for our guests. We hope you will give us a chance to change your opinion in the future. Best regards,

2/10 Terrible

Santos

No le gustó: Limpieza, servicios, condiciones de la propiedad
Roaches, white towels were grey and tv had a white line running down the corner and channels were fuzzy
Se hospedó 1 noche en agosto de 2023
Respuesta de JJ Patel, el 18 sept. 2023
Dear Santos, Thank you for your candid feedback regarding your recent stay at our hotel. We are very sorry to hear that you did not have a satisfying visit at our property. Each of your comments have been addressed with our staff to ensure these situations are quickly remedied. Again, we appreciate your review, as you have allowed us to improve our guest experience.Best Regards,

6/10 Aceptable

Joey

Le gustó: Servicio y personal
Se hospedó 1 noche en agosto de 2023
Respuesta de Nisha Patel, el 18 sept. 2023
Dear Joey,Thank you for your rating our property and we will use it to adjust service level to our future guests !

10/10 Excelente

Joseph

Se hospedó 3 noches en julio de 2023
Respuesta de JJ Patel, el 18 sept. 2023
Dear Joseph,Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

6/10 Aceptable

Katherine, brooklyn

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Big nice rooms but jacuzzie was dirty
Se hospedó 1 noche en julio de 2023
Respuesta de JJ Patel, el 29 jul. 2023
Dear Katherine,Thank you for sharing your feedback, both positive and Constructive. I apologies that jacuzzie was dirty. Your comments have been discussed at length with our hotel staff to ensure the hotel maintains its standards.Warm regards,