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Opiniones de Hampton Inn & Suites Riverton

2.5 out of 5
Hampton Inn & Suites Riverton
2500 N Federal Blvd, Riverton, WY

Opiniones

9.2

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 410 de 611 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 149 de 611 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 32 de 611 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 11 de 611 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 9 de 611 opiniones" "

9.4/10

Limpieza

9.4/10

Servicio y personal

8.8/10

Servicios

9.2/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Jose Alonso

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en junio de 2021
Respuesta de Ryan Preston , el 25 jun. 2021
I wanted to take the time to say thank you very much for your recent stay with us at the Hampton Inn & Suites- Riverton, Wyoming. Our goal is to go above and beyond for all our guests and make this their home away from home, at least for a night or two. We strive to have all our guests leave 100% HAPPY when it’s time to checkout. It is because you took the time to tell us how we’re doing, and made the comments you did, that we can continually look to improve our hotel in every aspect to ensure you’re HAPPINESS. We appreciate you giving us feedback about your recent stay. It was heartwarming to see all the fabulous scores that you gave us—you really made me HAPPY! I will make sure that my staff is aware of the great job they did displaying their HAMPTONALITY while you were with us, which made your stay a memorable one. It is always wonderful to read the fantastic experiences and connections we made during your stay. Again, thank you so much for your feedback. It has truly made my day!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Respuesta de Ryan Preston , el 20 ago. 2018
I wanted to take the time to thank you very much for your recent stay with us at the Hampton Inn & Suites- Riverton, Wyoming. It is because of guests like you who take the time to tell us how were doing and make comments like yours, that we can continually look to improve our hotel, our service, and the products we offer our guests. We can also continue to make sure all of our guests receive the kind of service that makes you feel as though we truly are your home away from home. We appreciate you giving us feedback about your recent stay. It was heartwarming to see all the fabulous scores that you gave us—you really made my day! WOW! I will make sure that my staff is aware of the great job they did displaying their HAMPTONALITY while you were with us which made your stay a memorable one. It is always wonderful to read the wonderful experiences and connections we made during your stay. Again, thank you so much for your feedback, it has truly made my day!

6/10 Aceptable

Kathrina

Viaje en pareja, Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
The construction hammering.
Se hospedó 3 noches en mayo de 2024
Respuesta de Ryan, el 13 may. 2024
I wanted to take this opportunity to thank you for your recent stay with us at the Hampton Inn & Suites- Riverton, Wyoming. I am truly grateful that you took the time to let us know how we did during your stay so we can continually improve as a team.We appreciate you giving us feedback about your recent stay. While It appears that while you did not have a bad experience, we failed in our goal to make sure your stay with us was a HAPPY experience. I am hoping to be able to discuss with you what we could have done to make your stay a HAPPY one. If you would be so kind to let me know a good time for you, I will gladly call you to discuss how we could have done better. Again, thank you so much for your feedback.

10/10 Excelente

Shelby

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Easy access and very friendly staff. Would stay again.
Se hospedó 1 noche en mayo de 2024
Respuesta de Ryan, el 13 may. 2024
I wanted to take this opportunity to say thank you very much for your recent stay with us at the Hampton Inn & Suites- Riverton, Wyoming. My team’s goal is consistently going above and beyond for all our guests and to make this their home away from home, at least for a night or two. When you leave our hotel, it is our goal to make sure you’re 100% HAPPY when it’s time to check out. Because you took the time to fill out our survey on how we’re doing, and made the comments you did, we can continually look to improve our hotel and the way we treat every guest to ensure you’re HAPPINESS. It truly was heart-warming to see all the fabulous scores that you gave us—you really made my team and me HAPPY! I will make sure that my team are aware of the great job they did displaying their HAMPTONALITY while you were with us, which made your stay a memorable one. It is always wonderful to read the fantastic experiences and connections we made during your stay. I cannot tell you how much it means to us that you took the time to let us know we achieved our goal during your stay.Sincerely Ryan PrestonGeneral Manager

10/10 Excelente

Deborah

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff, cozy and comfortable room, decent breakfast.
Se hospedó 1 noche en abril de 2024
Respuesta de ryan, el 13 may. 2024
I wanted to take this opportunity to say thank you very much for your recent stay with us at the Hampton Inn & Suites- Riverton, Wyoming. My team’s goal is consistently going above and beyond for all our guests and to make this their home away from home, at least for a night or two. When you leave our hotel, it is our goal to make sure you’re 100% HAPPY when it’s time to check out. Because you took the time to fill out our survey on how we’re doing, and made the comments you did, we can continually look to improve our hotel and the way we treat every guest to ensure you’re HAPPINESS. It truly was heart-warming to see all the fabulous scores that you gave us—you really made my team and me HAPPY! I will make sure that my team are aware of the great job they did displaying their HAMPTONALITY while you were with us, which made your stay a memorable one. It is always wonderful to read the fantastic experiences and connections we made during your stay. I cannot tell you how much it means to us that you took the time to let us know we achieved our goal during your stay.Sincerely Ryan PrestonGeneral Manager

10/10 Excelente

Brandon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Ryan, el 13 may. 2024
I wanted to take this opportunity to say thank you very much for your recent stay with us at the Hampton Inn & Suites- Riverton, Wyoming. My team’s goal is consistently going above and beyond for all our guests and to make this their home away from home, at least for a night or two. When you leave our hotel, it is our goal to make sure you’re 100% HAPPY when it’s time to check out. Because you took the time to fill out our survey on how we’re doing, and made the comments you did, we can continually look to improve our hotel and the way we treat every guest to ensure you’re HAPPINESS. It truly was heart-warming to see all the fabulous scores that you gave us—you really made my team and me HAPPY! I will make sure that my team are aware of the great job they did displaying their HAMPTONALITY while you were with us, which made your stay a memorable one. It is always wonderful to read the fantastic experiences and connections we made during your stay. I cannot tell you how much it means to us that you took the time to let us know we achieved our goal during your stay.Sincerely Ryan PrestonGeneral Manager

2/10 Terrible

Zach

Viaje familiar con niños
No le gustó: Servicios y condiciones de la propiedad
Thermostat in room didn’t work, thought I was going to die from heat, and it was winter in Wyoming. Hot tub jets don’t work. Photos are not an accurate representation of a king room that’s sleeps 5, unless they face me a different room than what I booked. Staff was friendly and nice. Everything seemed very clean.
Se hospedó 1 noche en marzo de 2024
Respuesta de Ryan Preston , el 2 mar. 2024
My Name is Ryan Preston and I am the General Manager of the Hampton Inn Riverton, Wy. I wanted to thank you for filling out the survey about your recent stay on 03/01/24. In your survey you indicated that your experience at the hotel was less than 100% satisfaction due to your comment of (Thermostat in room didn’t work, thought I was going to die from heat, and it was winter in Wyoming. Hot tub jets don’t work. Photos are not an accurate representation of a king room that’s sleeps 5, unless they face me a different room than what I booked. Staff was friendly and nice. Everything seemed very clean..) Dear Mr, Semmons, I am very concerned about your stay at my hotel. In your survey you indicated a complete displeasure in room due to the thermostat not working and the layout of your room based on pictures you seen on expedia, and I would love to be able to speak with you about it and discuss any other action that I can do to make it right. I am truly sorry that we did not live up to our guarantee that every experience is a HAPPY one. If you would give me the opportunity I would like to discuss with you what arose and gather some more information of how we could of better handled this situation while you were at our Hotel and so that I may offer my most sincere apology, and take additional actions to ensure your satisfaction.If you could be so kind to either contact me by phone with your correct contact information.

8/10 Bueno

margo

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very friendly
Se hospedó 1 noche en febrero de 2024
Respuesta de Ryan Preston , el 29 feb. 2024
I wanted to take this opportunity to say thank you very much for your recent stay with us at the Hampton Inn & Suites- Riverton, Wyoming. My team’s goal is consistently going above and beyond for all our guests and to make this their home away from home, at least for a night or two. When you leave our hotel, it is our goal to make sure you’re 100% HAPPY when it’s time to check out. Because you took the time to fill out our survey on how we’re doing, and made the comments you did, we can continually look to improve our hotel and the way we treat every guest to ensure you’re HAPPINESS. It truly was heart-warming to see all the fabulous scores that you gave us—you really made my team and me HAPPY! I will make sure that my team are aware of the great job they did displaying their HAMPTONALITY while you were with us, which made your stay a memorable one. It is always wonderful to read the fantastic experiences and connections we made during your stay. I cannot tell you how much it means to us that you took the time to let us know we achieved our goal during your stay.Sincerely Ryan PrestonGeneral Manager

8/10 Bueno

Monica

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Ryan Preston , el 29 feb. 2024
I wanted to take this opportunity to say thank you very much for your recent stay with us at the Hampton Inn & Suites- Riverton, Wyoming. My team’s goal is consistently going above and beyond for all our guests and to make this their home away from home, at least for a night or two. When you leave our hotel, it is our goal to make sure you’re 100% HAPPY when it’s time to check out. Because you took the time to fill out our survey on how we’re doing, and made the comments you did, we can continually look to improve our hotel and the way we treat every guest to ensure you’re HAPPINESS. It truly was heart-warming to see all the fabulous scores that you gave us—you really made my team and me HAPPY! I will make sure that my team are aware of the great job they did displaying their HAMPTONALITY while you were with us, which made your stay a memorable one. It is always wonderful to read the fantastic experiences and connections we made during your stay. I cannot tell you how much it means to us that you took the time to let us know we achieved our goal during your stay.Sincerely Ryan PrestonGeneral Manager

8/10 Bueno

Michele

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great stay, reasonable price! Only wish the hottub jets were working - otherwise great!
Se hospedó 1 noche en febrero de 2024
Respuesta de Ryan Preston , el 11 feb. 2024
I wanted to take this opportunity to say thank you very much for your recent stay with us at the Hampton Inn & Suites- Riverton, Wyoming. My team’s goal is consistently going above and beyond for all our guests and to make this their home away from home, at least for a night or two. When you leave our hotel, it is our goal to make sure you’re 100% HAPPY when it’s time to check out. Because you took the time to fill out our survey on how we’re doing, and made the comments you did, we can continually look to improve our hotel and the way we treat every guest to ensure you’re HAPPINESS. It truly was heart-warming to see all the fabulous scores that you gave us—you really made my team and me HAPPY! I will make sure that my team are aware of the great job they did displaying their HAMPTONALITY while you were with us, which made your stay a memorable one. It is always wonderful to read the fantastic experiences and connections we made during your stay. I cannot tell you how much it means to us that you took the time to let us know we achieved our goal during your stay.

4/10 Malo

Peggy

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Our first night there was excellent, the continental breakfast was wonderful. Due to a water break in the hotel, we were startled by the fire alarm at around 10:15 at night and had to evacuate. Scared our 2 toddlers to death and we ended up packing up and driving 4 hours back to Cheyenne at 11 at night. what a nightmare and I know it was just an uncontrolled incident but traumatic either way. Other than that, our stay was good! We will stay again.
Se hospedó 2 noches en enero de 2024
Respuesta de Ryan Preston, el 24 ene. 2024
My Name is Ryan Preston and I am the General Manager of the Hampton Inn Riverton, Wy. I wanted to thank you for filling out the survey about your recent stay on 01/20/23. In your survey you indicated that your experience at the hotel was less than 100% satisfaction due to your comments of (Our first night there was excellent, the continental breakfast was wonderful. Due to a water break in the hotel, we were startled by the fire alarm at around 10:15 at night and had to evacuate. Scared our 2 toddlers to death and we ended up packing up and driving 4 hours back to Cheyenne at 11 at night. what a nightmare and I know it was just an uncontrolled incident but traumatic either way. Other than that, our stay was good! We will stay again.)Dear Ms, Salas , I am very concerned about your stay at my hotel. In your survey. I would love to be able to speak with you about it and discuss any other action that I can do to make it right. I am truly sorry that we did not live up to our guarantee that every experience is a HAPPY one. I am so truly sorry about the situation with the fire alarm and the broken sprinkler line. I can only imagine what you and your family went through when the alarms sounded. I would love to speak with you an offer my most sincere apology, and take additional actions to ensure your satisfaction.

10/10 Excelente

Bradee

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean hotel with very helpful welcoming staff
Se hospedó 2 noches en enero de 2024
Respuesta de Ryan Preston, el 16 ene. 2024
I wanted to take this opportunity to say thank you very much for your recent stay with us at the Hampton Inn & Suites- Riverton, Wyoming. My team’s goal is consistently going above and beyond for all our guests and to make this their home away from home, at least for a night or two. When you leave our hotel, it is our goal to make sure you’re 100% HAPPY when it’s time to check out. Because you took the time to fill out our survey on how we’re doing, and made the comments you did, we can continually look to improve our hotel and the way we treat every guest to ensure you’re HAPPINESS. It truly was heart-warming to see all the fabulous scores that you gave us—you really made my team and me HAPPY! I will make sure that my team are aware of the great job they did displaying their HAMPTONALITY while you were with us, which made your stay a memorable one. It is always wonderful to read the fantastic experiences and connections we made during your stay. I cannot tell you how much it means to us that you took the time to let us know we achieved our goal during your stay.

10/10 Excelente

Constance

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great stay on our way to Jackson Hole. Clean and comfortable! Breakfast was wonderful!
Se hospedó 1 noche en enero de 2024
Respuesta de Ryan Preston, el 10 ene. 2024
I wanted to take this opportunity to say thank you very much for your recent stay with us at the Hampton Inn & Suites- Riverton, Wyoming. My team’s goal is consistently going above and beyond for all our guests and to make this their home away from home, at least for a night or two. When you leave our hotel, it is our goal to make sure you’re 100% HAPPY when it’s time to check out. Because you took the time to fill out our survey on how we’re doing, and made the comments you did, we can continually look to improve our hotel and the way we treat every guest to ensure you’re HAPPINESS. It truly was heart-warming to see all the fabulous scores that you gave us—you really made my team and me HAPPY! I will make sure that my team are aware of the great job they did displaying their HAMPTONALITY while you were with us, which made your stay a memorable one. It is always wonderful to read the fantastic experiences and connections we made during your stay. I cannot tell you how much it means to us that you took the time to let us know we achieved our goal during your stay.

10/10 Excelente

Kyra

Se hospedó 2 noches en diciembre de 2023
Respuesta de Jerika, el 6 ene. 2024
I wanted to take this opportunity to say thank you very much for your recent stay with us at the Hampton Inn & Suites- Riverton, Wyoming. My team’s goal is consistently going above and beyond for all our guests and to make this their home away from home, at least for a night or two. When you leave our hotel, it is our goal to make sure you’re 100% HAPPY when it’s time to check out. Because you took the time to fill out our survey on how we’re doing, and made the comments you did, we can continually look to improve our hotel and the way we treat every guest to ensure you’re HAPPINESS. It truly was heart-warming to see all the fabulous scores that you gave us—you really made my team and me HAPPY! I will make sure that my team are aware of the great job they did displaying their HAMPTONALITY while you were with us, which made your stay a memorable one. It is always wonderful to read the fantastic experiences and connections we made during your stay. I cannot tell you how much it means to us that you took the time to let us know we achieved our goal during your stay.

10/10 Excelente

Lauren, Allentown

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Jerika Little, el 6 ene. 2024
I wanted to take this opportunity to say thank you very much for your recent stay with us at the Hampton Inn & Suites- Riverton, Wyoming. My team’s goal is consistently going above and beyond for all our guests and to make this their home away from home, at least for a night or two. When you leave our hotel, it is our goal to make sure you’re 100% HAPPY when it’s time to check out. Because you took the time to fill out our survey on how we’re doing, and made the comments you did, we can continually look to improve our hotel and the way we treat every guest to ensure you’re HAPPINESS. It truly was heart-warming to see all the fabulous scores that you gave us—you really made my team and me HAPPY! I will make sure that my team are aware of the great job they did displaying their HAMPTONALITY while you were with us, which made your stay a memorable one. It is always wonderful to read the fantastic experiences and connections we made during your stay. I cannot tell you how much it means to us that you took the time to let us know we achieved our goal during your stay.

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great hotel and wonderful staff!
Great hotel!! Rooms are spacious. Breakfast is excellent. Nice staff. Good workout room. Good wifi. I stay in hotels around the world +50 days a year, and this one was one of the tops. Highly recommend!!
Se hospedó 3 noches en diciembre de 2023
Respuesta de Ryan Preston , el 3 ene. 2024
I wanted to take this opportunity to say thank you very much for your recent stay with us at the Hampton Inn & Suites- Riverton, Wyoming. My team’s goal is consistently going above and beyond for all our guests and to make this their home away from home, at least for a night or two. When you leave our hotel, it is our goal to make sure you’re 100% HAPPY when it’s time to check out. Because you took the time to fill out our survey on how we’re doing, and made the comments you did, we can continually look to improve our hotel and the way we treat every guest to ensure you’re HAPPINESS. It truly was heart-warming to see all the fabulous scores that you gave us—you really made my team and me HAPPY! I will make sure that my team are aware of the great job they did displaying their HAMPTONALITY while you were with us, which made your stay a memorable one. It is always wonderful to read the fantastic experiences and connections we made during your stay. I cannot tell you how much it means to us that you took the time to let us know we achieved our goal during your stay.

10/10 Excelente

Star

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I appreciated the kindness and understanding of Maria and Julia as our stay was unexpected due to a family emergency. This is a beautiful facility particularly the lobby. Breakfast presentation over the top with multiple choices. Extremely clean throughout. Feeling fortunate we were able to stay :)
Se hospedó 1 noche en diciembre de 2023
Respuesta de Ryan Preston , el 3 ene. 2024
I wanted to take this opportunity to say thank you very much for your recent stay with us at the Hampton Inn & Suites- Riverton, Wyoming. My team’s goal is consistently going above and beyond for all our guests and to make this their home away from home, at least for a night or two. When you leave our hotel, it is our goal to make sure you’re 100% HAPPY when it’s time to check out. Because you took the time to fill out our survey on how we’re doing, and made the comments you did, we can continually look to improve our hotel and the way we treat every guest to ensure you’re HAPPINESS. It truly was heart-warming to see all the fabulous scores that you gave us—you really made my team and me HAPPY! I will make sure that my team are aware of the great job they did displaying their HAMPTONALITY while you were with us, which made your stay a memorable one. It is always wonderful to read the fantastic experiences and connections we made during your stay. I cannot tell you how much it means to us that you took the time to let us know we achieved our goal during your stay.

10/10 Excelente

Kristen

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Ryan Preston , el 3 ene. 2024
I wanted to take this opportunity to say thank you very much for your recent stay with us at the Hampton Inn & Suites- Riverton, Wyoming. My team’s goal is consistently going above and beyond for all our guests and to make this their home away from home, at least for a night or two. When you leave our hotel, it is our goal to make sure you’re 100% HAPPY when it’s time to check out. Because you took the time to fill out our survey on how we’re doing, and made the comments you did, we can continually look to improve our hotel and the way we treat every guest to ensure you’re HAPPINESS. It truly was heart-warming to see all the fabulous scores that you gave us—you really made my team and me HAPPY! I will make sure that my team are aware of the great job they did displaying their HAMPTONALITY while you were with us, which made your stay a memorable one. It is always wonderful to read the fantastic experiences and connections we made during your stay. I cannot tell you how much it means to us that you took the time to let us know we achieved our goal during your stay.

2/10 Terrible

William

Viaje en pareja
No le gustó: Servicios y condiciones de la propiedad
Hot tub jets broken, ergo tepid tub. Would not allow erroneous booking refund. Had to pay double rate. Thumbs down to Hotel.com and Hampton Inn. will stay in Super 8 next time.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Ryan Preston , el 28 nov. 2023
My Name is Ryan Preston and I am the General Manager of the Hampton Inn Riverton, Wy. I wanted to thank you for filling out the survey about your recent stay on 11/12/23. In your survey you indicated that your experience at the hotel was less than 100% satisfaction due to your comment of (Hot tub jets broken, ergo tepid tub. Would not allow erroneous booking refund. Had to pay double rate. Thumbs down to Hotel.com and Hampton Inn. will stay in Super 8 next time) Dear Mr, Ross, I am very concerned about your stay at my hotel. In your survey, you indicated a complete dissatisfaction due to our hot tup jets not working. I would love to be able to speak with you about it and discuss any other action that I can do to make it right. I am truly sorry that we did not live up to our guarantee that every experience is a HAPPY one. If you would give me the opportunity I would like to discuss with you what arose and gather some more information of how we could of better handled this situation while you were at our Hotel and so that I may offer my most sincere apology, and take additional actions to ensure your satisfaction

10/10 Excelente

Breanna

Se hospedó 1 noche en noviembre de 2023
Respuesta de Ryan preston , el 3 ene. 2024
I wanted to take this opportunity to say thank you very much for your recent stay with us at the Hampton Inn & Suites- Riverton, Wyoming. My team’s goal is consistently going above and beyond for all our guests and to make this their home away from home, at least for a night or two. When you leave our hotel, it is our goal to make sure you’re 100% HAPPY when it’s time to check out. Because you took the time to fill out our survey on how we’re doing, and made the comments you did, we can continually look to improve our hotel and the way we treat every guest to ensure you’re HAPPINESS. It truly was heart-warming to see all the fabulous scores that you gave us—you really made my team and me HAPPY! I will make sure that my team are aware of the great job they did displaying their HAMPTONALITY while you were with us, which made your stay a memorable one. It is always wonderful to read the fantastic experiences and connections we made during your stay. I cannot tell you how much it means to us that you took the time to let us know we achieved our goal during your stay.

10/10 Excelente

Stephen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en noviembre de 2023
Respuesta de Ryan preston, el 17 nov. 2023
I wanted to take this opportunity to say thank you very much for your recent stay with us at the Hampton Inn & Suites- Riverton, Wyoming. My team’s goal is consistently going above and beyond for all our guests and to make this their home away from home, at least for a night or two. When you leave our hotel, it is our goal to make sure you’re 100% HAPPY when it’s time to check out. Because you took the time to fill out our survey on how we’re doing, and made the comments you did, we can continually look to improve our hotel and the way we treat every guest to ensure you’re HAPPINESS. It truly was heart-warming to see all the fabulous scores that you gave us—you really made my team and me HAPPY! I will make sure that my team are aware of the great job they did displaying their HAMPTONALITY while you were with us, which made your stay a memorable one. It is always wonderful to read the fantastic experiences and connections we made during your stay. I cannot tell you how much it means to us that you took the time to let us know we achieved our goal during your stay.

10/10 Excelente

Jeff

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Breakfast is good, whirlpool doesn't work, but still nice and hot.
Se hospedó 1 noche en octubre de 2023
Respuesta de Ashley, el 30 oct. 2023
I wanted to take this opportunity to say thank you very much for your recent stay with us at the Hampton Inn & Suites- Riverton, Wyoming. My team’s goal is consistently going above and beyond for all our guests and to make this their home away from home, at least for a night or two. When you leave our hotel, it is our goal to make sure you’re 100% HAPPY when it’s time to check out. Because you took the time to fill out our survey on how we’re doing, and made the comments you did, we can continually look to improve our hotel and the way we treat every guest to ensure you’re HAPPINESS. It truly was heart-warming to see all the fabulous scores that you gave us—you really made my team and me HAPPY! I will make sure that my team are aware of the great job they did displaying their HAMPTONALITY while you were with us, which made your stay a memorable one. It is always wonderful to read the fantastic experiences and connections we made during your stay. I cannot tell you how much it means to us that you took the time to let us know we achieved our goal during your stay.

10/10 Excelente

Hannah

Se hospedó 1 noche en octubre de 2023
Respuesta de Ryan preston, el 28 oct. 2023
I wanted to take this opportunity to say thank you very much for your recent stay with us at the Hampton Inn & Suites- Riverton, Wyoming. My team’s goal is consistently going above and beyond for all our guests and to make this their home away from home, at least for a night or two. When you leave our hotel, it is our goal to make sure you’re 100% HAPPY when it’s time to check out. Because you took the time to fill out our survey on how we’re doing, and made the comments you did, we can continually look to improve our hotel and the way we treat every guest to ensure you’re HAPPINESS. It truly was heart-warming to see all the fabulous scores that you gave us—you really made my team and me HAPPY! I will make sure that my team are aware of the great job they did displaying their HAMPTONALITY while you were with us, which made your stay a memorable one. It is always wonderful to read the fantastic experiences and connections we made during your stay. I cannot tell you how much it means to us that you took the time to let us know we achieved our goal during your stay.

10/10 Excelente

brian

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de Ashley , el 24 oct. 2023
I wanted to take this opportunity to say thank you very much for your recent stay with us at the Hampton Inn & Suites- Riverton, Wyoming. My team’s goal is consistently going above and beyond for all our guests and to make this their home away from home, at least for a night or two. When you leave our hotel, it is our goal to make sure you’re 100% HAPPY when it’s time to check out. Because you took the time to fill out our survey on how we’re doing, and made the comments you did, we can continually look to improve our hotel and the way we treat every guest to ensure you’re HAPPINESS. It truly was heart-warming to see all the fabulous scores that you gave us—you really made my team and me HAPPY! I will make sure that my team are aware of the great job they did displaying their HAMPTONALITY while you were with us, which made your stay a memorable one. It is always wonderful to read the fantastic experiences and connections we made during your stay. I cannot tell you how much it means to us that you took the time to let us know we achieved our goal during your stay.

8/10 Bueno

Julia I

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Ryan preston , el 11 oct. 2023
I wanted to take this opportunity to thank you for your recent stay with us at the Hampton Inn & Suites- Riverton, Wyoming. I am truly grateful that you took the time to let us know how we did during your stay so we can continually improve as a team.We appreciate you giving us feedback about your recent stay. While It appears that while you did not have a bad experience, we failed in our goal to make sure your stay with us was a HAPPY experience. I am hoping to be able to discuss with you what we could have done to make your stay a HAPPY one. If you would be so kind to let me know a good time for you, I will gladly call you to discuss how we could have done better. Again, thank you so much for your feedback.

8/10 Bueno

BRANDON

Viaje familiar
Le gustó: Limpieza y servicio y personal
Staff was amazing
Loved the staff. Very friendly. Beds were super uncomfortable very unhappy that jets on hot tub did not work.
Se hospedó 1 noche en octubre de 2023
Respuesta de Ryan Preston , el 9 oct. 2023
I wanted to take this opportunity to thank you for your recent stay with us at the Hampton Inn & Suites- Riverton, Wyoming. I am truly grateful that you took the time to let us know how we did during your stay so we can continually improve as a team.We appreciate you giving us feedback about your recent stay. While It appears that while you did not have a bad experience, we failed in our goal to make sure your stay with us was a HAPPY experience. I am hoping to be able to discuss with you what we could have done to make your stay a HAPPY one. If you would be so kind to let me know a good time for you, I will gladly call you to discuss how we could have done better. Again, thank you so much for your feedback.

10/10 Excelente

Garry, Bellaire

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A standard Hampton Inn, clean, easy to get to, easy to park, with very friendly reception staff.
Se hospedó 1 noche en octubre de 2023
Respuesta de Ryan Preston, el 6 oct. 2023
I wanted to take this opportunity to say thank you very much for your recent stay with us at the Hampton Inn & Suites- Riverton, Wyoming. My team’s goal is consistently going above and beyond for all our guests and to make this their home away from home, at least for a night or two. When you leave our hotel, it is our goal to make sure you’re 100% HAPPY when it’s time to check out. Because you took the time to fill out our survey on how we’re doing, and made the comments you did, we can continually look to improve our hotel and the way we treat every guest to ensure you’re HAPPINESS. It truly was heart-warming to see all the fabulous scores that you gave us—you really made my team and me HAPPY! I will make sure that my team are aware of the great job they did displaying their HAMPTONALITY while you were with us, which made your stay a memorable one. It is always wonderful to read the fantastic experiences and connections we made during your stay. I cannot tell you how much it means to us that you took the time to let us know we achieved our goal during your stay.

10/10 Excelente

Garrett

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de Ashley, el 3 oct. 2023
I wanted to take this opportunity to say thank you very much for your recent stay with us at the Hampton Inn & Suites- Riverton, Wyoming. My team’s goal is consistently going above and beyond for all our guests and to make this their home away from home, at least for a night or two. When you leave our hotel, it is our goal to make sure you’re 100% HAPPY when it’s time to check out. Because you took the time to fill out our survey on how we’re doing, and made the comments you did, we can continually look to improve our hotel and the way we treat every guest to ensure you’re HAPPINESS. It truly was heart-warming to see all the fabulous scores that you gave us—you really made my team and me HAPPY! I will make sure that my team are aware of the great job they did displaying their HAMPTONALITY while you were with us, which made your stay a memorable one. It is always wonderful to read the fantastic experiences and connections we made during your stay. I cannot tell you how much it means to us that you took the time to let us know we achieved our goal during your stay.

8/10 Bueno

Rebecca

Se hospedó 1 noche en septiembre de 2023
Respuesta de Ryan preston, el 28 oct. 2023
I wanted to take this opportunity to say thank you very much for your recent stay with us at the Hampton Inn & Suites- Riverton, Wyoming. My team’s goal is consistently going above and beyond for all our guests and to make this their home away from home, at least for a night or two. When you leave our hotel, it is our goal to make sure you’re 100% HAPPY when it’s time to check out. Because you took the time to fill out our survey on how we’re doing, and made the comments you did, we can continually look to improve our hotel and the way we treat every guest to ensure you’re HAPPINESS. It truly was heart-warming to see all the fabulous scores that you gave us—you really made my team and me HAPPY! I will make sure that my team are aware of the great job they did displaying their HAMPTONALITY while you were with us, which made your stay a memorable one. It is always wonderful to read the fantastic experiences and connections we made during your stay. I cannot tell you how much it means to us that you took the time to let us know we achieved our goal during your stay.

10/10 Excelente

Ryan

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Brand new facilities
Se hospedó 1 noche en septiembre de 2023
Respuesta de Ryan preston, el 28 oct. 2023
I wanted to take this opportunity to say thank you very much for your recent stay with us at the Hampton Inn & Suites- Riverton, Wyoming. My team’s goal is consistently going above and beyond for all our guests and to make this their home away from home, at least for a night or two. When you leave our hotel, it is our goal to make sure you’re 100% HAPPY when it’s time to check out. Because you took the time to fill out our survey on how we’re doing, and made the comments you did, we can continually look to improve our hotel and the way we treat every guest to ensure you’re HAPPINESS. It truly was heart-warming to see all the fabulous scores that you gave us—you really made my team and me HAPPY! I will make sure that my team are aware of the great job they did displaying their HAMPTONALITY while you were with us, which made your stay a memorable one. It is always wonderful to read the fantastic experiences and connections we made during your stay. I cannot tell you how much it means to us that you took the time to let us know we achieved our goal during your stay.

6/10 Aceptable

Danny

Se hospedó 1 noche en septiembre de 2023
Respuesta de Ryan Preston , el 11 oct. 2023
I wanted to take this opportunity to thank you for your recent stay with us at the Hampton Inn & Suites- Riverton, Wyoming. I am truly grateful that you took the time to let us know how we did during your stay so we can continually improve as a team.We appreciate you giving us feedback about your recent stay. While It appears that while you did not have a bad experience, we failed in our goal to make sure your stay with us was a HAPPY experience. I am hoping to be able to discuss with you what we could have done to make your stay a HAPPY one. If you would be so kind to let me know a good time for you, I will gladly call you to discuss how we could have done better. Again, thank you so much for your feedback.

2/10 Terrible

Taylor

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Maria at front desk was great. However the cleanliness of the hotel is completely awful. The first room we were put it had severely stained sheets, walls, bed skirts, and floors. The second room had stains on the bathroom ceiling and floor along with a beer bottle in the corner of the room. We were too tired from the days travels at this point to go back down for a second room change. The hotel is extremely noisy, we could hear the neighbors conversations and toilet.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Ryan Preston , el 30 sept. 2023
My Name is Ryan Preston and I am the General Manager of the Hampton Inn Riverton, Wy. I wanted to thank you for filling out the survey about your recent stay on 09/16/23. In your survey you indicated that your experience at the hotel was less than 100% satisfaction due to your comment of (Maria at front desk was great. However the cleanliness of the hotel is completely awful. The first room we were put it had severely stained sheets, walls, bed skirts, and floors. The second room had stains on the bathroom ceiling and floor along with a beer bottle in the corner of the room. We were too tired from the days travels at this point to go back down for a second room change. The hotel is extremely noisy, we could hear the neighbors conversations and toilet..) Dear Mr, Taylor, I am very concerned about your stay at my hotel. In your survey, you indicated a complete dissatisfaction with all aspects of the hotel. I would love to be able to speak with you about it and discuss any other action that I can do to make it right. I am truly sorry that we did not live up to our guarantee that every experience is a HAPPY one. If you would give me the opportunity I would like to discuss with you what arose and gather some more information of how we could of better handled this situation while you were at our Hotel and so that I may offer my most sincere apology, and take additional actions to ensure your satisfaction. I am pleased to share that beginning in January we will be undergoing a full hotel renovation where the all guest room items will be replaced and updated.

10/10 Excelente

Sheri

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
great location and nice big rooms
Se hospedó 1 noche en septiembre de 2023
Respuesta de Ryan Preston , el 16 sept. 2023
I wanted to take this opportunity to say thank you very much for your recent stay with us at the Hampton Inn & Suites- Riverton, Wyoming. My team’s goal is consistently going above and beyond for all our guests and to make this their home away from home, at least for a night or two. When you leave our hotel, it is our goal to make sure you’re 100% HAPPY when it’s time to check out. Because you took the time to fill out our survey on how we’re doing, and made the comments you did, we can continually look to improve our hotel and the way we treat every guest to ensure you’re HAPPINESS. It truly was heart-warming to see all the fabulous scores that you gave us—you really made my team and me HAPPY! I will make sure that my team are aware of the great job they did displaying their HAMPTONALITY while you were with us, which made your stay a memorable one. It is always wonderful to read the fantastic experiences and connections we made during your stay. I cannot tell you how much it means to us that you took the time to let us know we achieved our goal during your stay.

10/10 Excelente

DAWN, Anderson

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
So far, very nice!! The staff are helpful and kind. The unexpected dinner with drinks always amazing!! French Dips and salad, YUM!!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Ryan Preston , el 15 sept. 2023
I wanted to take this opportunity to say thank you very much for your recent stay with us at the Hampton Inn & Suites- Riverton, Wyoming. My team’s goal is consistently going above and beyond for all our guests and to make this their home away from home, at least for a night or two. When you leave our hotel, it is our goal to make sure you’re 100% HAPPY when it’s time to check out. Because you took the time to fill out our survey on how we’re doing, and made the comments you did, we can continually look to improve our hotel and the way we treat every guest to ensure you’re HAPPINESS. It truly was heart-warming to see all the fabulous scores that you gave us—you really made my team and me HAPPY! I will make sure that my team are aware of the great job they did displaying their HAMPTONALITY while you were with us, which made your stay a memorable one. It is always wonderful to read the fantastic experiences and connections we made during your stay. I cannot tell you how much it means to us that you took the time to let us know we achieved our goal during your stay.

10/10 Excelente

David

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Ryan Preston , el 15 sept. 2023
I wanted to take this opportunity to say thank you very much for your recent stay with us at the Hampton Inn & Suites- Riverton, Wyoming. My team’s goal is consistently going above and beyond for all our guests and to make this their home away from home, at least for a night or two. When you leave our hotel, it is our goal to make sure you’re 100% HAPPY when it’s time to check out. Because you took the time to fill out our survey on how we’re doing, and made the comments you did, we can continually look to improve our hotel and the way we treat every guest to ensure you’re HAPPINESS. It truly was heart-warming to see all the fabulous scores that you gave us—you really made my team and me HAPPY! I will make sure that my team are aware of the great job they did displaying their HAMPTONALITY while you were with us, which made your stay a memorable one. It is always wonderful to read the fantastic experiences and connections we made during your stay. I cannot tell you how much it means to us that you took the time to let us know we achieved our goal during your stay.

8/10 Bueno

byron

Viaje familiar
Le gustó: Servicios
No le gustó: Condiciones de la propiedad
The carpets were filthy, sheets were bare thin, and a smell to the room was gross.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Ryan Preston, el 12 sept. 2023
I wanted to take this opportunity to thank you for your recent stay with us at the Hampton Inn & Suites- Riverton, Wyoming. I am truly grateful that you took the time to let us know how we did during your stay so we can continually improve as a team.We appreciate you giving us feedback about your recent stay. While It appears that while you did not have a bad experience, we failed in our goal to make sure your stay with us was a HAPPY experience. I am hoping to be able to discuss with you what we could have done to make your stay a HAPPY one. I am also very pleased to let you know we are scheduled for a complete renovation starting in January 2024. If you would be so kind to let me know a good time for you, I will gladly call you to discuss how we could have done better. Or if you want, you can contact me at 307-856-3500.Again, thank you so much for your feedback.

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Ryan Preston, el 12 sept. 2023
I wanted to take this opportunity to say thank you very much for your recent stay with us at the Hampton Inn & Suites- Riverton, Wyoming. My team’s goal is consistently going above and beyond for all our guests and to make this their home away from home, at least for a night or two. When you leave our hotel, it is our goal to make sure you’re 100% HAPPY when it’s time to check out. Because you took the time to fill out our survey on how we’re doing, and made the comments you did, we can continually look to improve our hotel and the way we treat every guest to ensure you’re HAPPINESS. It truly was heart-warming to see all the fabulous scores that you gave us—you really made my team and me HAPPY! I will make sure that my team are aware of the great job they did displaying their HAMPTONALITY while you were with us, which made your stay a memorable one. It is always wonderful to read the fantastic experiences and connections we made during your stay. I cannot tell you how much it means to us that you took the time to let us know we achieved our goal during your stay.If you wanted to share your experience with others who may be traveling to Riverton,

6/10 Aceptable

Susan

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza
Alittle worn ,peeling wall paper in dining area, beds super hard
Se hospedó 1 noche en septiembre de 2023
Respuesta de Ryan Preston , el 8 sept. 2023
I wanted to take this opportunity to thank you for your recent stay with us at the Hampton Inn & Suites- Riverton, Wyoming. I am truly grateful that you took the time to let us know how we did during your stay so we can continually improve as a team.We appreciate you giving us feedback about your recent stay. While It appears that while you did not have a bad experience, we failed in our goal to make sure your stay with us was a HAPPY experience. I am hoping to be able to discuss with you what we could have done to make your stay a HAPPY one. I am also very pleased to let you know we are scheduled for a complete renovation starting in January 2024. If you would be so kind to let me know a good time for you, I will gladly call you to discuss how we could have done better. Or if you want, you can contact me at 307-856-3500.Again, thank you so much for your feedback.

2/10 Terrible

Virginia

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The front desk lady never told me what room I was in or explained how to get there. It was the noisiest hotel Ive stayed at in a long time, slamming doors all night long. I could smell Marijuana coming through my vents. The room was dingy and Im pretty sure the shower curtain had not been changed. There were fingerprints on the tables and such.
Se hospedó 1 noche en agosto de 2023
Respuesta de Ryan Preston , el 2 sept. 2023
My Name is Ryan Preston and I am the General Manager of the Hampton Inn Riverton, Wy. I wanted to thank you for filling out the survey about your recent stay on 09/01/23. In your survey you indicated that your experience at the hotel was less than 100% satisfaction due to your comment of (The front desk lady never told me what room I was in or explained how to get there. It was the noisiest hotel Ive stayed at in a long time, slamming doors all night long. I could smell Marijuana coming through my vents. The room was dingy and Im pretty sure the shower curtain had not been changed. There were fingerprints on the tables and such.) Dear Miss, Virginia, I am very concerned about your stay at my hotel. In your survey, you indicated a complete dissatisfaction with all regards to your stay due several Housekeeping cleanliness issues, and some very noise guests. I would love to make it right by issuing you a certificate good to any Hampton Inn across the country that would be mailed directly to your home address from Hilton offices in Virginia. I would love to be able to speak with you about it and discuss any other action that I can do to make it right. I am truly sorry that we did not live up to our guarantee that every experience is a HAPPY one. If you would give me the opportunity I would like to discuss with you what arose and gather some more information of how we could of better handled this situation while you were at our Hotel and so that I may offer my most sincere apology, and take additional actions to ensure your satisfaction. If you could be so kind to either contact me by phone at with your correct contact information i will make sure to get your certificate ordered and mailed to you

10/10 Excelente

gene

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent
Se hospedó 1 noche en agosto de 2023
Respuesta de Ryan Preston , el 2 sept. 2023
I wanted to take this opportunity to say thank you very much for your recent stay with us at the Hampton Inn & Suites- Riverton, Wyoming. My team’s goal is consistently going above and beyond for all our guests and to make this their home away from home, at least for a night or two. When you leave our hotel, it is our goal to make sure you’re 100% HAPPY when it’s time to check out. Because you took the time to fill out our survey on how we’re doing, and made the comments you did, we can continually look to improve our hotel and the way we treat every guest to ensure you’re HAPPINESS. It truly was heart-warming to see all the fabulous scores that you gave us—you really made my team and me HAPPY! I will make sure that my team are aware of the great job they did displaying their HAMPTONALITY while you were with us, which made your stay a memorable one. It is always wonderful to read the fantastic experiences and connections we made during your stay. I cannot tell you how much it means to us that you took the time to let us know we achieved our goal during your stay.If you wanted to share your experience with others who may be traveling to Riverton,

6/10 Aceptable

Teresa

Se hospedó 1 noche en agosto de 2023
Respuesta de Ryan Preston , el 2 sept. 2023
I wanted to take this opportunity to thank you for your recent stay with us at the Hampton Inn & Suites- Riverton, Wyoming. I am truly grateful that you took the time to let us know how we did during your stay so we can continually improve as a team.We appreciate you giving us feedback about your recent stay. While It appears that while you did not have a bad experience, we failed in our goal to make sure your stay with us was a HAPPY experience. I am hoping to be able to discuss with you what we could have done to make your stay a HAPPY one. If you would be so kind to let me know a good time for you, I will gladly call you to discuss how we could have done better. Again, thank you so much for your feedback.

8/10 Bueno

Charity

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place to stay
Se hospedó 1 noche en agosto de 2023
Respuesta de Ashley , el 29 ago. 2023
I wanted to take this opportunity to say thank you very much for your recent stay with us at the Hampton Inn & Suites- Riverton, Wyoming. My team’s goal is consistently going above and beyond for all our guests and to make this their home away from home, at least for a night or two. When you leave our hotel, it is our goal to make sure you’re 100% HAPPY when it’s time to check out. Because you took the time to fill out our survey on how we’re doing, and made the comments you did, we can continually look to improve our hotel and the way we treat every guest to ensure you’re HAPPINESS.It truly was heart-warming to see all the fabulous scores that you gave us—you really made my team and me HAPPY! I will make sure that my team are aware of the great job they did displaying their HAMPTONALITY while you were with us, which made your stay a memorable one. It is always wonderful to read the fantastic experiences and connections we made during your stay.I cannot tell you how much it means to us that you took the time to let us know we achieved our goal during your stay.

8/10 Bueno

Charity

Viaje familiar
Great place to stay!!!
Se hospedó 1 noche en agosto de 2023
Respuesta de Jerika, el 26 ago. 2023
I wanted to take this opportunity to say thank you very much for your recent stay with us at the Hampton Inn & Suites- Riverton, Wyoming. My team’s goal is consistently going above and beyond for all our guests and to make this their home away from home, at least for a night or two. When you leave our hotel, it is our goal to make sure you’re 100% HAPPY when it’s time to check out. Because you took the time to fill out our survey on how we’re doing, and made the comments you did, we can continually look to improve our hotel and the way we treat every guest to ensure you’re HAPPINESS. It truly was heart-warming to see all the fabulous scores that you gave us—you really made my team and me HAPPY! I will make sure that my team are aware of the great job they did displaying their HAMPTONALITY while you were with us, which made your stay a memorable one. It is always wonderful to read the fantastic experiences and connections we made during your stay. I cannot tell you how much it means to us that you took the time to let us know we achieved our goal during your stay.

10/10 Excelente

Mike

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great happy hour
Se hospedó 1 noche en agosto de 2023
Respuesta de Ryan Preston , el 22 ago. 2023
I wanted to take this opportunity to say thank you very much for your recent stay with us at the Hampton Inn & Suites- Riverton, Wyoming. My team’s goal is consistently going above and beyond for all our guests and to make this their home away from home, at least for a night or two. When you leave our hotel, it is our goal to make sure you’re 100% HAPPY when it’s time to check out. Because you took the time to fill out our survey on how we’re doing, and made the comments you did, we can continually look to improve our hotel and the way we treat every guest to ensure you’re HAPPINESS. It truly was heart-warming to see all the fabulous scores that you gave us—you really made my team and me HAPPY! I will make sure that my team are aware of the great job they did displaying their HAMPTONALITY while you were with us, which made your stay a memorable one. It is always wonderful to read the fantastic experiences and connections we made during your stay. I cannot tell you how much it means to us that you took the time to let us know we achieved our goal during your stay.

10/10 Excelente

Laura

Viaje familiar
Le gustó: Servicios
Very nice stay. Friendly employees, nice clean property and the free dinner was an unexpected bonus!
Se hospedó 1 noche en agosto de 2023
Respuesta de Ryan Preston , el 22 ago. 2023
I wanted to take this opportunity to say thank you very much for your recent stay with us at the Hampton Inn & Suites- Riverton, Wyoming. My team’s goal is consistently going above and beyond for all our guests and to make this their home away from home, at least for a night or two. When you leave our hotel, it is our goal to make sure you’re 100% HAPPY when it’s time to check out. Because you took the time to fill out our survey on how we’re doing, and made the comments you did, we can continually look to improve our hotel and the way we treat every guest to ensure you’re HAPPINESS. It truly was heart-warming to see all the fabulous scores that you gave us—you really made my team and me HAPPY! I will make sure that my team are aware of the great job they did displaying their HAMPTONALITY while you were with us, which made your stay a memorable one. It is always wonderful to read the fantastic experiences and connections we made during your stay. I cannot tell you how much it means to us that you took the time to let us know we achieved our goal during your stay.

10/10 Excelente

Robert

Viaje en pareja
Le gustó: Servicios
The staff was very helpful and friendly! Convenient location and easy access.
Se hospedó 2 noches en agosto de 2023
Respuesta de Ryan Preston, el 9 ago. 2023
I wanted to take this opportunity to say thank you very much for your recent stay with us at the Hampton Inn & Suites- Riverton, Wyoming. My team’s goal is consistently going above and beyond for all our guests and to make this their home away from home, at least for a night or two. When you leave our hotel, it is our goal to make sure you’re 100% HAPPY when it’s time to check out. Because you took the time to fill out our survey on how we’re doing, and made the comments you did, we can continually look to improve our hotel and the way we treat every guest to ensure you’re HAPPINESS. It truly was heart-warming to see all the fabulous scores that you gave us—you really made my team and me HAPPY! I will make sure that my team are aware of the great job they did displaying their HAMPTONALITY while you were with us, which made your stay a memorable one. It is always wonderful to read the fantastic experiences and connections we made during your stay. I cannot tell you how much it means to us that you took the time to let us know we achieved our goal during your stay.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comfortable beds and pillows made for great rest. Was very clean. We enjoyed our stay here.
Se hospedó 1 noche en agosto de 2023
Respuesta de Ryan Preston, el 7 ago. 2023
I wanted to take this opportunity to say thank you very much for your recent stay with us at the Hampton Inn & Suites- Riverton, Wyoming. My team’s goal is consistently going above and beyond for all our guests and to make this their home away from home, at least for a night or two. When you leave our hotel, it is our goal to make sure you’re 100% HAPPY when it’s time to check out. Because you took the time to fill out our survey on how we’re doing, and made the comments you did, we can continually look to improve our hotel and the way we treat every guest to ensure you’re HAPPINESS. It truly was heart-warming to see all the fabulous scores that you gave us—you really made my team and me HAPPY! I will make sure that my team are aware of the great job they did displaying their HAMPTONALITY while you were with us, which made your stay a memorable one. It is always wonderful to read the fantastic experiences and connections we made during your stay. I cannot tell you how much it means to us that you took the time to let us know we achieved our goal during your stay.

2/10 Terrible

Douglas

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
We booked through Expedia. When we checked in, we were immediately told we booked via a 3rd party and told several more times. We were given a room on the 2nd floor which was an accessible room. It had no sofa or amenities in the room as advertised. The window looked into a wall which was a few feet from the window (the back wall to the portico at the front entrance). No coffee in the room and an empty roll of toilet paper. We were told we booked an accessible room which I looked and it is not what we booked. The staff was uninterested in hearing any request to be moved as they reminded us we booked via a 3rd party. (Not the first time I’ve had issues at a hotel when booming via a 3rd party). Would not recommend a stay here.
Se hospedó 1 noche en agosto de 2023
Respuesta de Ryan Preston, el 3 ago. 2023
My Name is Ryan Preston and I am the General Manager of the Hampton Inn Riverton, Wy. I wanted to thank you for filling out the survey about your recent stay on 08/01/23. In your survey you indicated that your experience at the hotel was less than 100% satisfaction due to your comment of (We booked through Expedia. When we checked in, we were immediately told we booked via a 3rd party and told several more times. We were given a room on the 2nd floor which was an accessible room. It had no sofa or amenities in the room as advertised. The window looked into a wall which was a few feet from the window (the back wall to the portico at the front entrance). No coffee in the room and an empty roll of toilet paper. We were told we booked an accessible room which I looked at, and it is not what we booked. The staff was uninterested in hearing any request to be moved as they reminded us we booked via a 3rd party. (Not the first time I’ve had issues at a hotel when booming via a 3rd party). Would not recommend a stay here.) Dear Mr, Shanda, I am very concerned about your stay at my hotel. In your survey, you indicated a complete dissatisfaction with all regards to your stay due the view and some housekeeping issues. I would love to be able to speak with you about it and discuss any action, that I can do to make it right. I am truly sorry that we did not live up to our guarantee that every experience is a HAPPY one. I would like to discuss with you what arose and gather some more information of how we could of better handled this situation while you were at our Hotel and so that I may offer my most sincere apology, and take additional actions to ensure your satisfaction.

10/10 Excelente

Stacey

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great night's sleep
Saved me from another Hotel that the air conditioning wasn't working! Worth the money for a great night's sleep! Very friendly staff!
Se hospedó 1 noche en julio de 2023
Respuesta de Ryan Preston , el 31 jul. 2023
I wanted to take this opportunity to say thank you very much for your recent stay with us at the Hampton Inn & Suites- Riverton, Wyoming. My team’s goal is consistently going above and beyond for all our guests and to make this their home away from home, at least for a night or two. When you leave our hotel, it is our goal to make sure you’re 100% HAPPY when it’s time to check out. Because you took the time to fill out our survey on how we’re doing, and made the comments you did, we can continually look to improve our hotel and the way we treat every guest to ensure you’re HAPPINESS. It truly was heart-warming to see all the fabulous scores that you gave us—you really made my team and me HAPPY! I will make sure that my team are aware of the great job they did displaying their HAMPTONALITY while you were with us, which made your stay a memorable one. It is always wonderful to read the fantastic experiences and connections we made during your stay. I cannot tell you how much it means to us that you took the time to let us know we achieved our goal during your stay.

10/10 Excelente

Paul

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wonderful friendly staff!
Se hospedó 1 noche en julio de 2023
Respuesta de Ryan Preston, el 3 ago. 2023
I wanted to take this opportunity to say thank you very much for your recent stay with us at the Hampton Inn & Suites- Riverton, Wyoming. My team’s goal is consistently going above and beyond for all our guests and make this their home away from home, at least for a night or two. When you leave our hotel, it is our goal to make sure you’re 100% HAPPY when it’s time to check out. Because you took the time to fill out our survey on how we’re doing, and made the comments you did, we can continually look to improve our hotel and the way we treat every guest to ensure you’re HAPPINESS. It truly was heart-warming to see all the fabulous scores that you gave us—you really made my team and me HAPPY! I will make sure that my team are aware of the great job they did displaying their HAMPTONALITY while you were with us, which made your stay a memorable one. It is always wonderful to read the fantastic experiences and connections we made during your stay. I cannot tell you how much it means to us that you took the time to let us know we achieved our goal during your stay.