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Opiniones de Best Western Plus Victor Inn & Suites

2.5 out of 5
Best Western Plus Victor Inn & Suites
7449 State Route 96, Victor, NY

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 618 de 1003 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 247 de 1003 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 70 de 1003 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 43 de 1003 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 25 de 1003 opiniones" "

9.2/10

Limpieza

9.2/10

Servicio y personal

8.6/10

Servicios

9.0/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Raul

Viaje familiar con niños
No le gustó: Limpieza
El cuarto tenía un olor terrible.
Se hospedó 3 noches en octubre de 2023
Respuesta de Nancy, el 15 nov. 2023
We apologize for the issue you encountered. Thank you for bringing it to our attention so we can fix the problem

10/10 Excelente

Yashira

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Me encantó por qué el personal muy amable y hablan español
Se hospedó 1 noche en septiembre de 2021
Respuesta de Dawn, el 30 sept. 2021
Gracias!

8/10 Bueno

Jose, Morelia

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Exigente lugar limpio en buen lugar además de buen personal
Se hospedó 1 noche en diciembre de 2020
Respuesta de Thomas Lynch, GM, el 3 ene. 2021
Thank you!

8/10 Bueno

Alex, Rochester ny

Viaje de negocios, Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
El servicio y la limpieza estuvieron buenas la ubicación
Se hospedó 2 noches en noviembre de 2020
Respuesta de Thomas Lynch, GM, el 27 nov. 2020
Thank you for your feedback!

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en agosto de 2020
Respuesta de Thomas Lynch, GM, el 28 ago. 2020
Thank you for your feedback!

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en agosto de 2020
Respuesta de Thomas Lynch, GM, el 28 ago. 2020
Thank you for your feedback!

10/10 Excelente

Jovica

Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Brittany

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly check in staff, clean & breakfast was good. Pool was nice.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Ellen

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean and quiet
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Trevor

Se hospedó 1 noche en abril de 2024

10/10 Excelente

Justin

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice and in convenient location
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

Damla

No le gustó: Limpieza, servicios, condiciones de la propiedad
First room I was given had a strong cigarette smell. I asked for a second room, when I got the second room, it felt like it was never aired out, air conditioning didn’t work. Bathroom had an old roll of used toilet paper. It was not a pleasant experience overall. I regret not looking into some of the other nearby places I had previously better experience.
Se hospedó 1 noche en mayo de 2024
Respuesta de Thomas Coyne, el 4 may. 2024
I apologize for the disappointing experience you had during your stay. We have addressed the issues with cleanliness and maintenance to ensure they are not repeated. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back for an improved stay in the future.

10/10 Excelente

Beth

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
Good rates, good front desk service.
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

William, Milford

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Property needs a refresh. Soaps empty. Rom design had issues like light over hot tub without dimmer.
Se hospedó 3 noches en abril de 2024
Respuesta de Thomas Coyne, el 30 abr. 2024
Thank you for your feedback about our property. We apologize for the issues you encountered with amenities and room design. Your comments will be taken into consideration as we work towards improvements. We appreciate your insights and hope to provide a more satisfying experience in the future.

10/10 Excelente

Suzanne

Le gustó: Limpieza, servicio y personal, servicios
The staff was so very nice and helpful The iron ruined my husband’s dress shirt. Appeared as someone must have dropped it as it leaked water terribly. The bottom had melted something on it that transered on shirt and can’t be worn again
Se hospedó 1 noche en abril de 2024
Respuesta de Thomas Coyne, el 30 abr. 2024
Thank you for your feedback about your recent stay. We apologize for the inconvenience caused by the issue with the iron and the damage to your husband's shirt. We will address this matter promptly to prevent similar occurrences in the future. Your satisfaction is important to us, and we appreciate your understanding.

10/10 Excelente

Mike

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice place,nice person at the front desk
Se hospedó 1 noche en abril de 2024
Respuesta de Thomas Coyne, el 30 abr. 2024
We are thrilled that our staff met you expectations. We look forward to seeing you again in the future!

10/10 Excelente

Cindy, Hilliard

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The GM was working, seemed like he was running the whole hotel independently and was incredible! We listened to him interact with many people at check in while we played cards at a table in the breakfast area, he went above and beyond for many of them.
Se hospedó 1 noche en abril de 2024
Respuesta de Thomas Coyne, el 30 abr. 2024
Thank you for the compliments, all our staff try and help guests in anyway we can. We enjoyed having you stay with us and we look forward to seeing you again soon!

4/10 Malo

Kevin

Viaje en pareja
Check in was a good experience. Our king suite appeared clean apart from a sightly, brown stain on the shower curtain. The smell of marijuana began to sift into our room after a short time. This is supposed to be a smoke free hotel. If you are sensitive to smoke, look elsewhere. The smell of marijuana worsened in the evening. We were awoken during the night ( all night) by loud music and intimate sounds. These continued for hours and prevented sleep. For the price paid, we would expect a quieter experience. We brought our experience up to Adam at the front desk in the morning. He barely apologized and didn’t seem at all surprised. Told us that we should have come down in the night. Unacceptable. Said that marijuana is a problem. Also didn’t seem concerned overall with our experience. I explained that I would be making a review and that we aren’t satisfied. And this didn’t seem worrisome in the least. I wouldn’t recommend this hotel as a result of the lack of response in any capacity.
Se hospedó 1 noche en abril de 2024
Respuesta de Thomas Coyne, el 30 abr. 2024
I apologize for the inconvenience and disappointment you experienced during your stay. Providing a quiet and smoke-free environment is our priority, and I am sorry that we fell short of your expectations. Your feedback regarding the issues with noise and smoke will be addressed with our team to ensure improvements are made. We appreciate your candid comments and hope to have the opportunity to regain your trust during a future visit.

10/10 Excelente

Anthony

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Breakfast was good, staff were great, will consider Rewards program, Not happy I received incidental charges on my credit card even though I used nothing in my 1 night stay, that was only blemish on otherwise excellent stay
Se hospedó 1 noche en abril de 2024
Respuesta de Thomas Coyne, el 28 abr. 2024
Thank you for sharing your experience with us. We are delighted to hear that you enjoyed our breakfast and encountered excellent service from our staff. I apologize for any inconvenience caused by the incidental charges. We appreciate your feedback and hope to welcome you back for another enjoyable stay.Warm regards,

10/10 Excelente

Llisel

Le gustó: Limpieza y servicio y personal
I loved the breakfast, the guy on front desk verry nice n sweet both of the guys. The only thing the last room i was in had alot of dust no were to hang anything the bathroom had a little mold on it and i woke up with a bite on my right hand.
Se hospedó 1 noche en abril de 2024
Respuesta de Thomas Coyne, el 30 abr. 2024
Thank you for your feedback about your recent stay with us. We apologize for the issues you encountered with cleanliness and comfort in your room. Your comments will be addressed with our housekeeping team to ensure improvements are made. We appreciate your understanding and hope to provide a more enjoyable experience on your next visit.

10/10 Excelente

Christine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Thomas Coyne, el 28 abr. 2024
Thank you! We hope to see you again in the future!

10/10 Excelente

Kerry

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean, close to a lot of great dining options and shopping.
Se hospedó 2 noches en abril de 2024
Respuesta de Thomas Coyne, el 30 abr. 2024
We are thrilled that you enjoyed our stay! Our properties location is great for shopping. We hope to see you again soon!

10/10 Excelente

Janet

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Thomas Coyne, el 28 abr. 2024
Thank you. We look forward to seeing you again in the future!

10/10 Excelente

Bethann

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice place and super clean! Breakfast options were amazing. I loved the available coffee in the common area with fresh coffee in every cup! The room was very nice, not the greatest mattress, but everything else outweighed that. I would recommend this property and would definitely stay again!
Se hospedó 1 noche en abril de 2024
Respuesta de Thomas Coyne, el 28 abr. 2024
Thank you for your kind words and recommendation. We're delighted to hear that you enjoyed our clean facilities, amazing breakfast options, and complimentary coffee. We appreciate your feedback about the mattress and look forward to welcoming you back for another enjoyable stay.

8/10 Bueno

Gerald

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Thomas Coyne, el 28 abr. 2024
Thank you! We look forward to seeing you again in the future!

10/10 Excelente

Yeva

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Thomas Coyne, el 15 abr. 2024
Thank you for leaving a review! We are thrilled you enjoyed your stay and we look forward to welcoming you back in the future!

10/10 Excelente

Lois

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel was clean and quiet and conveniently located for exploring Rochester and environs. Victor is a cute small town with some interesting restaurants and ice cream shops. My favorite aspect of the hotel is that their breakfast coffee machine had several decaf options - latte, mocha, cappacino - which were actually flavorful!!
Se hospedó 2 noches en abril de 2024
Respuesta de Thomas Coyne, el 15 abr. 2024
Thank you for your positive feedback! We're delighted that you enjoyed our clean, quiet hotel and the convenient location for exploring Rochester and nearby areas. It's wonderful to hear that you appreciated our flavorful decaf coffee options at breakfast. We look forward to welcoming you back on your next visit to Victor!

8/10 Bueno

Lawrence

Se hospedó 1 noche en abril de 2024

10/10 Excelente

Paul

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was very friendly and helpfull.
Se hospedó 1 noche en abril de 2024
Respuesta de Thomas Coyne, el 15 abr. 2024
Thank you for your kind words about our friendly and helpful staff. We strive to provide exceptional service and look forward to welcoming you back again soon.

8/10 Bueno

Stephen

Viaje en pareja
Clean, neat room; good $ value. Heating & cooling need to be adjusted in our room 202
Se hospedó 3 noches en abril de 2024
Respuesta de Thomas Coyne, el 15 abr. 2024
Thank you for your review. We appreciate your feedback regarding the room's heating and cooling system and will address this promptly.

8/10 Bueno

Herbert, Jersey City

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The breakfast staff was awesome. He gave us ice cream for our waffles.
Se hospedó 1 noche en abril de 2024
Respuesta de Thomas Coyne, el 10 abr. 2024
We are thrilled you enjoyed your stay and our breakfast! We hope to see you again in the future!

10/10 Excelente

Gauthier

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
L’initiative du personnel à la réception
Se hospedó 1 noche en abril de 2024
Respuesta de Thomas Coyne, el 15 abr. 2024
Thank you I will pass along the message to our staff!

6/10 Aceptable

Jonathan

Viaje en pareja
The amenity of EV charging was not possible as staff did not have suitable training and the Blink equipment was not fully functional. This was a major reason for choosing this site, and it failed.
Se hospedó 2 noches en abril de 2024
Respuesta de Thomas Coyne, el 9 abr. 2024
We sincerely apologize for the inconvenience you experienced with our EV charging amenities. Rest assured, we are taking immediate steps to provide proper training to our staff and ensure that our Blink equipment is fully functional to better serve our guests in the future. We are exploring other types of EV charging as well. Your feedback is invaluable, and we appreciate your patience and understanding.

10/10 Excelente

George

Se hospedó 2 noches en abril de 2024
Respuesta de Thomas Coyne, el 30 abr. 2024
Thank you we hope to see you again soon!

6/10 Aceptable

Penny

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This was a fairly new property. The room was very clean & the bed was very comfortable. No bad smells or odors. The reception was very professional & friendly. My only complaint would be that you could hear EVERYTHING from the hallways, upstairs, next room, TV’s, toilets flushing, housekeeping in the morning, etc. Other than that it was great for our needs.
Se hospedó 1 noche en abril de 2024
Respuesta de Thomas Coyne, el 9 abr. 2024
Thank you for choosing to stay with us at our property. We're delighted that you found our rooms exceptionally clean and comfortable, and we appreciate your positive feedback about our professional and friendly reception team. We apologize for any disturbance caused by noise from neighboring areas and will explore ways to further enhance our soundproofing to ensure a more peaceful stay for our guests. We hope to welcome you back for another great experience in the future.

10/10 Excelente

Katherine, cortland

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff is very accommodating 👍
Se hospedó 1 noche en abril de 2024
Respuesta de Thomas Coyne, el 9 abr. 2024
Thank you for recognizing our staff's dedication to providing excellent service. We're glad you had a pleasant experience, and we look forward to welcoming you back on your next visit!

10/10 Excelente

Leslie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Thomas Coyne, el 9 abr. 2024
Thank you for taking the time to leave a review! We are thrilled you enjoyed your stay. We look forward to seeing you again!

10/10 Excelente

Peter, Lindsay

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
enjoyable stay good breakfast
Se hospedó 1 noche en marzo de 2024
Respuesta de Thomas Coyne, el 4 abr. 2024
Thank you for taking the time to leave a review. We love our breakfast as well. We look forward to seeing you again in the future!

10/10 Excelente

Shane

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very friendly folks and neat room, free breakfast and coffee provided
Se hospedó 1 noche en marzo de 2024
Respuesta de Thomas Coyne, el 3 abr. 2024
Thank you for taking the time to leave a review as your feedback is invaluable to our property, We are thrilled that you enjoyed your stay! Our breakfast is one of our strongest assets! We look forward to seeing you again in the future!

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
we enjoyed our stay. breakfast
Se hospedó 1 noche en marzo de 2024
Respuesta de Thomas Coyne, el 3 abr. 2024
Thank you for taking the time to leave feedback on your stay as it is invaluable to our property to meet our guests expectations. We are thrilled you enjoyed your stay and look forward to seeing you in the future!

10/10 Excelente

Gill

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Thomas Coyne, el 24 mar. 2024
Thank you for taking the time to leave a review! We look forward to seeing you in the future!

8/10 Bueno

Shannon

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel was clean and staff were friendly.
Se hospedó 1 noche en febrero de 2024
Respuesta de Thomas Coyne, el 22 mar. 2024
Thank you for staying with us. We look forward to seeing you in the future!

8/10 Bueno

Harman Singh

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 6 noches en marzo de 2024
Respuesta de Thomas Coyne, el 22 mar. 2024
We appreciate you taking the time to leave a review. We look forward to seeing you in the future!

8/10 Bueno

Elizabeth

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Property was in a safe area, clean, staff were friendly and helpful!
Se hospedó 1 noche en marzo de 2024
Respuesta de Thomas Coyne, el 19 mar. 2024
Thank you for taking the time to leave a review! We hope to see you again soon!!

10/10 Excelente

Michael

Viaje familiar con niños
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Really nice hotel and great staff. Thanks especially to Joe.
Se hospedó 3 noches en marzo de 2024
Respuesta de Thomas Coyne, el 19 mar. 2024
Joe is irreplaceable! We are thrilled you enjoyed your stay and we hope to see you soon!

10/10 Excelente

Catherine

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great staff. Friendly and always ready to help.
Se hospedó 1 noche en marzo de 2024
Respuesta de Thomas Coyne, el 19 mar. 2024
Our staff is the most valuable part of our property! We hope to see you again soon!

8/10 Bueno

Nicole

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I loved the jetted tub in my room!!!!
Se hospedó 1 noche en marzo de 2024
Respuesta de Thomas Coyne, el 19 mar. 2024
We enjoyed having you stay with us in the spa room! We hope to see you again soon!

6/10 Aceptable

Austin, Scarborough

Se hospedó 1 noche en marzo de 2024
Respuesta de Thomas Coyne, el 3 abr. 2024
Thank you for taking the time to complete the survey as your feedback is invaluable to our property. We hope you are willing to stay with us again so we can meet your expectations.

10/10 Excelente

Thomas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We enjoyed our stay
Se hospedó 3 noches en marzo de 2024
Respuesta de Thomas Coyne, el 11 mar. 2024
We are thrilled you enjoyed your stay and we hope to see you again soon!

10/10 Excelente

Emma

Se hospedó 1 noche en marzo de 2024
Respuesta de Thomas Coyne, el 3 abr. 2024
Thank you for taking the time to leave a review as your feedback is invaluable to our property. We are thrilled that you enjoyed your stay and look forward to seeing you in the future!