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Opiniones de Home2 Suites by Hilton Rochester Henrietta, NY

3 out of 5
Home2 Suites by Hilton Rochester Henrietta, NY
999 Jefferson Road, Rochester, NY

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 541 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 238 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 103 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 67 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 51 de 1000 opiniones" "

8.8/10

Limpieza

8.8/10

Servicio y personal

8.2/10

Servicios

8.6/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Luís Daniel Pallares

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excelente servicio. Vale la pena hospedarse aquí. 😊
Se hospedó 8 noches en junio de 2023

10/10 Excelente

Luís Daniel Pallares

Se hospedó 2 noches en junio de 2023

10/10 Excelente

Liliana

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
Muy cómodo limpio y el personal muy amable
Se hospedó 2 noches en agosto de 2021
Respuesta de Front office manager, el 2 sept. 2021
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home

10/10 Excelente

LUIS ALBEIRO

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buen servicio.
Excelente

8/10 Bueno

Laura

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
They were short on food items at breakfast each morning. One of the cleaning people opened our door while we were dressing and had not yet checked out and for some reason there was a party with food happening in the workout room on Saturday night.
Se hospedó 3 noches en abril de 2024

10/10 Excelente

jeremy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Best morning breakfast I have had and we travel a lot.
Se hospedó 1 noche en abril de 2024

4/10 Malo

Robert

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
No enough seating for the free breakfast. Could not get to buffett due table set up, nor were there seating once we did get food. Also a guest had a dog who barked constantly. Numerous people complained, but dog kept barking (probably because it was left alone) and owner was not called. Super annoying.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

LaMar

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Holly

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Friendly staff. convenient location.
Se hospedó 1 noche en abril de 2024

4/10 Malo

Herbert, Jersey City

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicios y condiciones de la propiedad
Check in took longer than expected as they had to check if the room was ready. This was even though we were well past the 3 pm check in time. Once we were in the room, we found that the shower gel, shampoo, and conditioner were empty. We reported to the concierge, but they did not correct this until reminded the next morning. The juice dispenser also did not dispense cold juice.
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Bob

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great Service. Attentative staff. To improve, empathize with EV owners if you are serious about attracting that market segnent. Im an EV owner and drove 8 hours. Its great the hotel offers EV chargers to owners, but they limit the charge to 10KWh which is 1/8 of my battery capacity. I need to fill up. I reconnected the charger and only got 2 more kWhrs (a whole 6 miles). If you are serious about addressing a unique market, you need to be more transparent and improve about what you are offering.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

daniel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Tout était excellent.
Se hospedó 4 noches en marzo de 2024

8/10 Bueno

Shabastain

Le gustó: Limpieza
Se hospedó 1 noche en enero de 2024

10/10 Excelente

VIJAY

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Pretty modern hotel with modern furniture which helps with work and free breakfast was good too. Wish there were more rooms with 2 queen beds as they fill up quickly.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Joseph

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Decent size pool, good breakfast, we stayed in a queen suite which was quite big enough for my three boys and a two of my friends kids who were staying in the neighboring room to run around. Several restaurants and stores where nearby. Clean facilities.
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Claire

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This property was bright and clean. Easy to get to from the 390 and very convenient to shopping and R.I.T. The staff was very kind and helpful. (Side bar- the staff was well dressed, neat and professional) The beds and bedding were also clean and comfortable. Our only negative, and it was important for sleeping arrangements, was the mattress on the pull out couch was incredibly uncomfortable. When a 4 year old and a very slight nine year old have trouble sleeping on it, it matters. It was VERY thin.
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Tracey

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Brand new mattress's just arrived and sleep was dreamy Room was spacious for 2 adults and 3 kids Staff were very friendly :)
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Xavier

Viaje en grupo, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly
Se hospedó 1 noche en marzo de 2024

4/10 Malo

James

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
When we arrived at check in time our room was not ready and we had to wait an additional 10 minutes while they rushed to have our room set up. Then getting into the room the TV did not work. While not really a big deal with 2 kids after a long drive we did bring it to the front desk. They attempted to fix it, but then we were moved rooms (this would lead to the biggest issue). The pool was not working and since we choose this hotel because of the pool for our kids this obviously was disappointing. The person at the front desk did not seem to know why it was closed and I do appreciate that he worked to get it up and running as soon as possible (the next evening). The biggest issue was on the second day of our stay. We got back to our room after being out of the hotel for more than 6 hours and my young daughters needed time to rest and nap. When we arrived at the hotel people were coming out of our room with our mattresses and box spring. We had to leave for a few hours to wait for mattresses to be replaced. We were not warned that this would be the case before hand and were shocked by this to say the least. When our rooms were finally ready I went to the front desk and there were other families being told that their rooms were not yet ready even though it was several hours after check in time. On a positive note the front desk staff was very friendly and did try their best to assist us, but it seemed as though they were not being properly communicated with.
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

DMITRY

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent friendly staff. Clean environment. Amazing breakfast. Modern rooms.
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Qualesha

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was nice and clean staff friendly
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

chao

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Manager Joshua was excellent and professional to serve the guests check-in.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Bob

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved EV charger although not sure of their availability guarantee as no plate info was collected on my car, atypical as most hotels do so. Hard to move a car if you dunno who to call.
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Olivia

Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Victoria

Viaje en pareja, Viaje familiar
Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Leigh

Le gustó: Limpieza, servicios, condiciones de la propiedad
Great because the rooms are large & they allow dogs.
Se hospedó 4 noches en diciembre de 2023

6/10 Aceptable

Amr

Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Amy

Se hospedó 2 noches en diciembre de 2023

4/10 Malo

William

Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Lamario

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 4 noches en diciembre de 2023

8/10 Bueno

Benjamin

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en diciembre de 2023

4/10 Malo

Brett

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Zach

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great
Se hospedó 1 noche en diciembre de 2023
Respuesta de Michael L, el 8 dic. 2023
We are glad you had such an awesome stay.

10/10 Excelente

Jessica

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Thanks for a great and comfortable stay
Se hospedó 2 noches en diciembre de 2023
Respuesta de Michael L, el 8 dic. 2023
We are glad you had such an awesome stay.

4/10 Malo

Kate

Viaje en grupo, Viaje de negocios
No le gustó: Servicios
It was extremly Noisy
Se hospedó 3 noches en noviembre de 2023
Respuesta de Michael L, el 8 dic. 2023
We hope you will give us another chance to be your host once again when you are in the area looking for a hotel. Please notify the Front desk in the future if there is anything we can do to reduce noise for you.

10/10 Excelente

Lisa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Michael L., el 8 dic. 2023
We are glad you had such an awesome stay.

4/10 Malo

Sean

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Not keeping up with maintenance
The hotel lobby was clean and welcoming. The front seat staff was pleasant. When we got to our room I slid on a till the was wet. It wasn’t water but, something with very strong fragrance. The suite was over powered with the smell of the fragrance and intolerable. Above the bed, there were about 10 holes that had been patched and painted over with a different color pain. We asked for the manager to look over the room and they moved us to another floor. The second room was in poor shape. Paint scraped off the entrance door, paint pealing off of the bathroom door, multiple stains on the carpet , holes in the lampshade, and a strange smell (damp). We were only staying for the night but, if we were staying longer I would have requested another room or asked to be refunded and moved to a hotel that was worth the $200 a night
Se hospedó 1 noche en noviembre de 2023
Respuesta de Michael L., el 8 dic. 2023
Thank you for your honest feedback, rest assured we are aware of the condition of our property and are working hard to recondition the building so it might better suit your needs in the future.

8/10 Bueno

Jerome

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Easy check in online. I like the contactless idea. Staff was friendly and helpful.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Michael L, el 8 dic. 2023
We are glad you had such an awesome stay.

4/10 Malo

Richard

Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal
Se hospedó 4 noches en noviembre de 2023
Respuesta de Michael L, el 8 dic. 2023
Thank you for your honest feedback.

10/10 Excelente

Glenn

Se hospedó 2 noches en noviembre de 2023
Respuesta de Michael L., el 8 dic. 2023
We are glad you had such an awesome stay.

10/10 Excelente

Amy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Thank you
Se hospedó 1 noche en noviembre de 2023
Respuesta de Michael L., el 8 dic. 2023
We are glad you had such an awesome stay.

4/10 Malo

Stephanie

I've stayed at other Home2 before; perfect was not exactly what I was looking for. There were tiles broken from the wall. The shower floor material was lifting. The couch was old and ugly(not the one displayed on photos). The shades in the living room area and bedrooms were stained. They were unable to make accommodations due to full of capacity. The location of the room was prime, by the alternative exit. Based on what I paid, I was better off staying downtown. Definitely disappointed on the condition of the room.
Se hospedó 4 noches en octubre de 2023
Respuesta de Michael L., el 8 dic. 2023
Thank you for your honest feedback, Our hope is that you will give us another chance to win you over the next time you are in our area.

10/10 Excelente

Olexiy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Michael L., el 8 dic. 2023
We are glad you had such an awesome stay.

10/10 Excelente

David

Se hospedó 1 noche en octubre de 2023
Respuesta de Michael L, el 8 dic. 2023
We are glad you had such an awesome stay.

10/10 Excelente

Magan

Se hospedó 2 noches en octubre de 2023
Respuesta de Michael L., el 30 oct. 2023
We hope to see you again next time your in the area.

10/10 Excelente

Sadanand

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Michael L., el 30 oct. 2023
Thank you for choosing Home 2 suites Rochester Henrietta!

10/10 Excelente

Heidi

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent place
Incredibly clean, spacious room (we had two double plus kitchen), great location, delicious breakfast (premade hot turkey swiss egg, sausage cheddar egg both on English muffins, cheese omlettes, waffle station, oatmeal, yougurts, cereal-raisin bran, Cheerios, cinnamon toast crunch, bagel, toast, apples, juices-orange, apple, cranberry, coffee, tea and hot cocoa). Definitely will stay here again. Friendly staff. Loved 24/7 fitness center, sadly didn't get to use pool but will remember bathing suit
Se hospedó 1 noche en octubre de 2023
Respuesta de Michael L., el 30 oct. 2023
We appreciate your kind words!

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en octubre de 2023
Respuesta de Michael L., el 30 oct. 2023
Thank you for choosing Home 2 suites Rochester Henrietta!

8/10 Bueno

Rebecca, Glenview

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de Michael L., el 30 oct. 2023
We are glad you enjoyed your stay, we hope to be your 5 out of 5 hotel on your next visit to Rochester.

8/10 Bueno

Christine

Se hospedó 1 noche en octubre de 2023
Respuesta de Michael L., el 30 oct. 2023
We are glad you enjoyed your stay, we hope to be your 5 out of 5 hotel on your next visit to Rochester.