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Opiniones de Homewood Suites by Hilton Rockville-Gaithersburg

3 out of 5
Homewood Suites by Hilton Rockville-Gaithersburg
14975 Shady Grove Road, Rockville, MD

Opiniones

9.4

Excepcional

Puntuación de 10, es decir, Excelente. Basada en 641 de 896 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 191 de 896 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 36 de 896 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 18 de 896 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 10 de 896 opiniones" "

9.4/10

Limpieza

9.4/10

Servicio y personal

8.4/10

Servicios

9.4/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Immar

Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 21 dic. 2023
Dear Immar,Thank you for reviewing your stay at Homewood Suites by Hilton Rockville-Gaithersburg. We appreciate your rating on how much you enjoyed your visit, and we look forward to welcoming you back soon! Anya ForesGeneral Manager

10/10 Excelente

Rosa

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bienestar total
El hotel contaba con todo lo que necesitábamos. Yo lo recomiendo ampliamente y definitivamente volvería a quedarme en el.
Se hospedó 3 noches en mayo de 2023
Respuesta de General Manager, el 3 jun. 2023
Dear Rosa, Thank you for reviewing your stay at Homewood Suites by Hilton Rockville-Gaithersburg. We appreciate your comments about how much you enjoyed your visit, and we look forward to welcoming you back soon! Anya ForesGeneral Manager

10/10 Excelente

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El personal de limpieza son excelentes muy amables, rápidas con las necesidades que tenian
Se hospedó 2 noches en abril de 2021
Respuesta de Charles, el 25 abr. 2021
Thank you for your kind comments. The housekeeping staff works very hard to make sure we complete our Clean Stay process for all the guest.

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
la ubicacion perfecta el shuttle desayuno. gracias a sus atenciones fue un gran momento de tener un familiar en el hospital desayunar e ir al hospital gracias al shuttle del hotel.
Se hospedó 4 noches en febrero de 2020
Respuesta de General Manager, el 4 mar. 2020
Thank you for choosing the Homewood Suites by Hilton Rockville-Gaithersburg. We are delighted to know our location was ideal for you to visit the hospital. Also, we are happy to know that our shuttle service as well as our complimentary hot breakfast added to the convenience of your stay. It was a pleasure hosting you, and we look forward to welcoming you back soon. Anya Fores, General Manager

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2017
Respuesta de James, el 4 ene. 2018
Thank you for reviewing your stay at Homewood Suites by Hilton Rockville-Gaithersburg. We appreciate your comments about how much you enjoyed your visit, and we look forward to welcoming you back soon! Ryan Urgo General Manager

10/10 Excelente

Jaime

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cómodo y seguro
Excelente. Buena atención del personal, buen ubicado, area segura, habitaciones amplias y cómodas. Desayuno gratis incluido, aunque sería mejor si lo variarán un poco más.

8/10 Bueno

ABRAHAM, Santiago de Chile

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente Hotel
Amplios Espacios en general. Estacionamiento. Nos sorprende el desayuno y la cena incluidos. Buen gimnasio. Buena piscina. Práctico sistema de Shuttle de cortesía.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comodidad y placer
Fue muy buena la estadia en todo sentido.

10/10 Excelente

Nella, Atlanta

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente
Very good Hotel - 100 %

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Camas confortables, falta ventilación en el baño
Estuvo muy bien, muy cómodos pero al entrar al baño el olor se queda de enrían tener extractor de aire o ventilación

10/10 Excelente

Judith, orlando

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
hotel en washigton
Es uno de los mejores hoteles donde mi familia y yo nos hemos quedado es muy bueno sbretodo para familia muy comodo y completo quede totalmente satisfecha. Y feliz de la vida lo volveria a usar cuando este en washigton y a mis hijas les encanto.

10/10 Excelente

Ivaree

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice clean quiet neighborhood
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Vanessa

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Love it there so cute
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 18 abr. 2024
Dear Vanessa,It was so nice to read your wonderful review about your stay at Homewood Suites by Hilton Rockville-Gaithersburg! We are thrilled you had an excellent experience, and we appreciate you being our guest. We would love to welcome you back the next time you are in the area. Thanks again for the feedback! Anya ForesGeneral Manager

10/10 Excelente

Sandra

Viaje en pareja, Viaje con mascota
Le gustó: Servicios
Homewood suits had all the accommodations we needed.. loved that it had a kitchen. Will definitely Stay again.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 18 abr. 2024
Dear Sandra,Thank you for your wonderful review! We are glad you had an enjoyable stay at Homewood Suites by Hilton Rockville-Gaithersburg. It's our goal to provide the most comfortable experience for our guests so they can have an amazing time in the area and we appreciate knowing you loved everything about your room. We hope you choose us on your next visit to the area as we would love the opportunity to serve you again!Anya ForesGeneral Manager

10/10 Excelente

Sergey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 9 abr. 2024
Dear Sergey, Thank you for the fabulous rating! We always work hard to provide a top-notch experience for all our guests, so it's terrific to learn that you had such an enjoyable stay at Homewood Suites by Hilton Rockville-Gaithersburg. We'd love to host you again someday for yet another unforgettable visit.Anya ForesGeneral Manager

8/10 Bueno

Makeba

Viaje familiar
Le gustó: Servicios
The Buffett for Breakfast was very substandard, I ended up paying $60 for breakfast at their restaurant which was in the same building. I think that was intentional and very sneaky. Never staying there again.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 4 abr. 2024
Dear Makeda,Thank you for being our guest. Our goal is always on the comfort and satisfaction of our guests; therefore, we were sorry to read that you did not thoroughly enjoy our breakfast. Thank you once more for your valuable review. We hope to have the pleasure of welcoming you again whenever your travels bring you back to Rockville.Anya ForesGeneral Manager

8/10 Bueno

Luis

Le gustó: Limpieza, servicio y personal, servicios
I would stay again at this property in a future visit
Se hospedó 9 noches en marzo de 2024
Respuesta de Manager, el 4 abr. 2024
Dear Luis,Thank you for staying with us and for your excellent rating. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We also think that our ideal location, combined with upscale amenities and service, make Homewood Suites by Hilton Rockville-Gaithersburg an excellent choice. We appreciate you sharing your feedback and love knowing you will return soon. Thank you once more.Anya ForesGeneral Manager

10/10 Excelente

XIANHONG

Se hospedó 3 noches en marzo de 2024
Respuesta de Manager, el 21 abr. 2024
Dear XIANHONG,Thank you for the outstanding rating of Homewood Suites by Hilton Rockville-Gaithersburg! Providing an exceptional stay to every guest is what we strive for every day. It was a pleasure hosting your visit, and we look forward to seeing you again soon. Thank you for choosing to stay with us! Anya ForesGeneral Manager

10/10 Excelente

Eric

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 4 abr. 2024
Dear Eric,On behalf of our team at Homewood Suites by Hilton Rockville-Gaithersburg, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to Rockville.Anya ForesGeneral Manager

6/10 Aceptable

Tito

Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 18 abr. 2024
Dear Tito,Thank you for sharing your rating regarding your visit. We hope you enjoyed your stay, and we do want to extend our apologies if your experience didn't meet every expectation. Thank you once more for your feedback, and we look forward to seeing you again on your next visit to Rockville.Anya ForesGeneral Manager

8/10 Bueno

Steve

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice hotel and room! Grear value for money. I would encourage Hilton to offer healthier breakfast options.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 27 mar. 2024
Dear Steve,Thank you for choosing our hotel for your recent stay. We work hard to make sure our guests have a comfortable and memorable stay with us. We are so pleased that we exceeded most of your expectations and that you found us to be a great value. However, we regret if you were not completely satisfied with our breakfast offerings, and we appreciate your feedback. We would be delighted to accommodate you again in future and hope that you will revisit soon.Anya ForesGeneral Manager

4/10 Malo

Victoria

Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 12 abr. 2024
Dear Victoria,On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Anya ForesGeneral Manager

2/10 Terrible

Tekle

Viaje de negocios
Le gustó: Limpieza y condiciones de la propiedad
Great stay
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Management, el 19 mar. 2024
Dear Tekle, Although your rating does not reflect your review, we are pleased to know you enjoyed our warm hospitality and comfortable accommodations. It was a pleasure hosting you, and we hope to have the chance to do so again in the future. Anya Fores General Manager

10/10 Excelente

CHRISTOPHER

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We are a family of five, and stayed two nights during February. Everything was clean, the room was comfortable and spacious, and it accommodated all of us. The breakfast in the morning was great. Lots of options. The pool and hot tub were awesome, and we were the only ones using it each time we went. We took a train ride into DC, that was pretty easy to get to. The staff was super friendly. We wished that there were extra hooks in the room, for coats, towels, and such, but otherwise everything was perfect. I loved the mini kitchen!
Se hospedó 2 noches en febrero de 2024
Respuesta de Hotel Management, el 27 feb. 2024
Dear Christopher, Thank you for your recent visit to Homewood Suites by Hilton Rockville-Gaithersburg. We are delighted to know that our clean, spacious, and well-appointed rooms, as well as our wonderful amenities and convenient location were perfect for you and your family’s plans. We look forward to sharing your kind remarks with our team and we look forward to your future visits. Anya Fores General Manager

10/10 Excelente

andree

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good place for stay if you have big family’s
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 27 ene. 2024
Dear Andreee,Thank you for your review and for confirming that our hotel is a great choice for families! We were delighted to read about how much you and your family enjoyed your time with us, and that your stay was exactly what you hoped it would be. Reviews such as yours mean a lot. Thank you again, we look forward to welcoming you back to Homewood Suites by Hilton Rockville-Gaithersburg.Anya ForesGeneral Manager

10/10 Excelente

Leslie

Viaje en pareja
Le gustó: Servicios
Amazing experience!! Love a good Hilton!
Se hospedó 2 noches en enero de 2024
Respuesta de Manager, el 22 ene. 2024
Dear Leslie,Thank you for the fantastic review of Homewood Suites by Hilton Rockville-Gaithersburg. We are delighted your stay was perfect in every way, and we look forward to your next visit with us.Anya ForesGeneral Manager

10/10 Excelente

Fasil

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean and staff on the counter
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 15 ene. 2024
Dear Fasil,Thank you for choosing Homewood Suites by Hilton Rockville-Gaithersburg and taking time to review your stay. It was a pleasure reading about the excellent service you received from our staff. This is what we strive to do every day, so we appreciate you acknowledging our efforts. Thank you again for allowing us to be of service. We hope to have the pleasure of doing so again in the near future.Anya ForesGeneral Manager

10/10 Excelente

Stacy

Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 5 feb. 2024
Dear Stacy,Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Homewood Suites by Hilton Rockville-Gaithersburg. We look forward to your return and wish you all the best with your future travels.Anya ForesGeneral Manager

10/10 Excelente

Abram

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
What a Way to Begin 2024!
This was the PERFECT place to start off the New Year. I checked in on New Year's. Eve. Check-in went smoothly. The room was excellent. There was peace and quiet. There was a kitchenette with all the amenities for eating in. The king size bed was very comfortable, including the pillows. The Living room was just spacious enough for me. The bathroom was more than adequate. I loved the toiletry dispensers attached to the wall. I didn't have to be concerned about dropping soap or shampoo. It made things so much easier. My total stay was for 5 nights, and I had no complaints at. all.
Se hospedó 5 noches en diciembre de 2023
Respuesta de Manager, el 13 ene. 2024
Dear Abram,Thank you so much for your outstanding review. We are glad that everything went well during your stay and we are pleased to know how much you liked your guest suite. We want your stay with us to feel like home and be as comfortable as possible. Thank you for choosing Homewood Suites by Hilton Rockville-Gaithersburg, and we hope to have the opportunity to welcome you back any time you are in the area.Anya ForesGeneral Manager

8/10 Bueno

kwame

Se hospedó 2 noches en enero de 2024
Respuesta de General Manager, el 9 ene. 2024
Dear Kwame,Thank you for the generous rating. It is always gratifying to receive praise for meeting expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Homewood Suites by Hilton Rockville-Gaithersburg; we hope to see you again soon!Anya Fores,General Manager

10/10 Excelente

Sam

Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 9 ene. 2024
Dear Sam,Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Homewood Suites by Hilton Rockville-Gaithersburg. We look forward to your return and wish you all the best with your future travels.Anya Fores,General Manager

10/10 Excelente

Carine

Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 1 ene. 2024
Dear Carine,Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Homewood Suites by Hilton Rockville-Gaithersburg.Anya ForesGeneral Manager

10/10 Excelente

gisele, Bel Air

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean and the cleaning staff were wonderful, friendly and helpful while the front desk staff were in the back, reading or appeared to be busy. There was a mouse in the sitting area that came in from the cold and I had to call (yell!!) several times for the front desk person to put down traps.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 26 dic. 2023
Dear Gisele,Thank you for including Homewood Suites by Hilton Rockville-Gaithersburg in your travel plans. We were delighted to read that our housekeeping staff was attentive to your needs and made you feel at home. It is important that all of our guests enjoy a comfortable and carefree stay; therefore, we apologize for your experience in the sitting area. Thank you for recommending us to future guests, and we hope to see you again soon.Anya ForesGeneral Manager

10/10 Excelente

Jun

Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 21 dic. 2023
Dear Jun,Thank you for your wonderful review! We are glad you had an enjoyable stay at Homewood Suites by Hilton Rockville-Gaithersburg. It is our goal to provide the most comfortable experience for our guests so they can have an amazing time in our nation's capital. We hope you choose us on your next visit to the area as we would love the opportunity to serve you again!Anya ForesGeneral Manager

10/10 Excelente

L

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
convenient and quiet safe place to stay
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM, el 18 dic. 2023
L, thank you for reviewing your stay at Homewood Suites by Hilton Rockville-Gaithersburg. We appreciate your comments about how much you enjoyed our convenient location and tranquil accommodations. It was a pleasure having you as our guest, and we look forward to welcoming you back soon! Anya ForesGeneral Manager

10/10 Excelente

Dashae

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 8 dic. 2023
Dear Dashae,We are thrilled you had an excellent stay at Homewood Suites by Hilton Rockville-Gaithersburg, and we appreciate the fantastic rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to our area. Anya ForesGeneral Manager

8/10 Bueno

Mafwa

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great room more like a one bedroom apartment with a full kitchen and plenty of space for 2 queen beds and more. Nice couch and extra chair in the living room area and everything needed in the kitchen. Hotel is co-located with a Hilton Garden Inn. Breakfast was nice and hours were convenient.
Respuesta de Manager, el 8 dic. 2023
Dear Mafwa,We are delighted to read the review of your stay at Homewood Suites by Hilton Rockville-Gaithersburg. We are delighted to hear that your room was perfect for you and that you particularly enjoyed breakfast. As a valued customer, we appreciate your feedback and are glad that you had a great stay. We pride ourselves on both meeting and exceeding expectations, and your feedback will be used to ensure we continue delivering exceptional hospitality to every guest.Thank you again for your comments, and we look forward to welcoming you on your next visit.Anya ForesGeneral Manager

10/10 Excelente

ANDREW

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 1 noche en noviembre de 2023
Respuesta de GM, el 14 nov. 2023
Andrew, thank you for rating your stay at Homewood Suites by Hilton Rockville-Gaithersburg. We appreciate the perfect score and are pleased to know how much you enjoyed your visit. We look forward to welcoming you back soon! Anya ForesGeneral Manager

10/10 Excelente

Donna

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Our room was beautifully furnished, very comfortable and clean.
Se hospedó 2 noches en noviembre de 2023
Respuesta de GM, el 6 nov. 2023
Dear Donna, Thank you for your wonderful review! We are glad you had an enjoyable stay at Homewood Suites by Hilton Rockville-Gaithersburg. It is our goal to provide the most comfortable experience for our guests so they can have an amazing time in our nation's capital. We hope you choose us on your next visit to the area, as we would love the opportunity to serve you again!Anya ForesGeneral Manager

10/10 Excelente

Paula

Viaje en pareja
Le gustó: Servicios
Very clean, reasonable price and good amenities
Se hospedó 2 noches en octubre de 2023
Respuesta de GM, el 31 oct. 2023
Thank you for taking the time to recommend the Homewood Suites by Hilton Rockville-Gaithersburg to other travelers who will be visiting our nation's capital, Paula! We are happy you found our accommodations exceeded your expectations for cleanliness and value. We hope to see you again soon!Anya ForesGeneral Manager

10/10 Excelente

KAYODE, Chicago

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice neighborhood
Se hospedó 4 noches en octubre de 2023
Respuesta de GM, el 31 oct. 2023
Thank you for the excellent review of your stay at Homewood Suites by Hilton Rockville-Gaithersburg, Kayode. We appreciate you acknowledging how much you enjoyed our hotel and the surrounding area. We are happy you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience!Anya ForesGeneral Manager

8/10 Bueno

Kristi

Se hospedó 1 noche en octubre de 2023
Respuesta de GM, el 17 nov. 2023
Dear Kristi, thank you for rating your stay at Homewood Suites by Hilton Rockville-Gaithersburg. We appreciate knowing how much you enjoyed your visit, and we look forward to welcoming you back soon! Anya ForesGeneral Manager

10/10 Excelente

JUN

Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 28 oct. 2023
Dear Jun,Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations; it is a pleasure to know you enjoyed all that we have to offer. We appreciate you letting fellow travelers know about your experience, and we look forward to many more visits to Homewood Suites by Hilton Rockville-Gaithersburg.Anya ForesGeneral Manager

6/10 Aceptable

Tanny

Se hospedó 2 noches en octubre de 2023
Respuesta de GM, el 10 oct. 2023
Tanny, thank you for staying with us and taking the time to share feedback about your experience. We are happy your overall visit was acceptable but sorry there were issues that kept it from being perfect. We apologize and hope you will come back to give us a chance to provide a more outstanding experience. Anya ForesGeneral Manager

8/10 Bueno

Rodney

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Safe. Quiet. Nearby shopping. Easy parking.
Se hospedó 1 noche en septiembre de 2023
Respuesta de GM, el 3 oct. 2023
Rodney, thank you for reviewing your stay at Homewood Suites by Hilton Rockville-Gaithersburg. We appreciate your comments about how much you enjoyed our tranquil surroundings and convenient parking. We look forward to welcoming you back soon! Anya ForesGeneral Manager

10/10 Excelente

Ann

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de GM, el 4 oct. 2023
Ann, thank you for your wonderful rating! We are glad you had an enjoyable stay at Homewood Suites by Hilton Rockville-Gaithersburg. It is our goal to provide the most comfortable experience for our guests so they can have an amazing time in our nation's capital. We hope you choose us on your next visit to the area as we would love the opportunity to serve you again!Anya ForesGeneral Manager

10/10 Excelente

Vivian

Se hospedó 2 noches en septiembre de 2023
Respuesta de Manager, el 21 oct. 2023
Dear Vivian,Thank you for the outstanding rating. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. Thank you for choosing Homewood Suites by Hilton Rockville-Gaithersburg; we look forward to your next visit.Anya ForesGeneral Manager

6/10 Aceptable

Gloria

Se hospedó 2 noches en septiembre de 2023
Respuesta de Manager, el 21 oct. 2023
Dear Gloria,Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for staying with us, and we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us.Anya ForesGeneral Manager

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A Real Find
This hotel is highly recommended. The rooms could not have been more comfortable - the full kitchen, lovely living room and delightful forest view - I couldn’t have asked for more. The breakfasts, the Wed cocktail hour, the free effortless parking, they think of everything! I want to make special mention of the staff. The cleaning people were all so polite, helpful and efficient. A young man at the front desk, KT, was always cheerful, competent, and ready to assist. Another young man, DJ, was also a delight. Clearly, management at this hotel is topnotch. I can’t wait to return.
Se hospedó 10 noches en septiembre de 2023
Respuesta de GM, el 20 sept. 2023
Thanks for choosing the Homewood Suites by Hilton Rockville-Gaithersburg and for sharing your experience with fellow travelers. We are delighted you liked our spacious and well-appointed suites, and we agree the extra space makes a stay with us feel more like home. We are also pleased to know that KT made sure you had everything you needed to enjoy your stay to the fullest. Thanks again for your kind words and recommendation. We look forward to your next visit.Anya ForesGeneral Manager

8/10 Bueno

Lavorn

Viaje en grupo
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
My Stay
Everything was Great, Except i stay Two Nights, but on my Second Night i made the Dreadful Discovery of Bedbugs and was Highly Disappointed......
Se hospedó 2 noches en agosto de 2023
Respuesta de GM, el 28 ago. 2023
Lavorn, thank you for your review. We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, and we regret hearing about any pests you may have encountered. Be assured the room you occupied will be inspected and treated if deemed necessary. Again we appreciate your choice to stay with us and hope we have the opportunity to welcome you back on your next trip.Anya ForesGeneral Manager