Servicio de la propiedad

Opiniones de Motel 6 Rohnert Park, CA

2 out of 5
Motel 6 Rohnert Park, CA
6145 Commerce Blvd, Rohnert Park, CA

Opiniones

6.6
Puntuación de 10, es decir, Excelente. Basada en 252 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 242 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 177 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 136 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 193 de 1000 opiniones" "

6.6/10

Limpieza

7.6/10

Servicio y personal

5.6/10

Servicios

6.2/10

Condiciones de la propiedad

6.6/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

sonia

Se hospedó 1 noche en febrero de 2024
Respuesta de Sophia CSR, el 30 mar. 2024
Hi Sonia,We are glad you had a nice stay with us, and we appreciate your rating and review. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

6/10 Aceptable

Agueda

No le gustó: Limpieza y servicios
Los cuartos huelen a umedad no tienen controlado las avitaciones de no fumar 🚭 demasiado ruido y alrededor muy inseguro y no vigilancia yo no fumo y me sentia como si tubiera un sigarro de ambientador prendido todo el tiempo le falta bentilacion de unedad alas abitaciones tienen un holor desagradables
Se hospedó 4 noches en octubre de 2023
Respuesta de Sophia CSR, el 16 oct. 2023
Hi Agueda,We regret the inconvenience caused during your stay. Please know that we are a family-friendly hotel. Safety and security are our top priorities. All our guests feel safe and secure at our cal. We will investigate your insecurities with our team to take corrective measures for your future visits. We hope you will choose us again in the future.

6/10 Aceptable

Héctor

Se hospedó 1 noche en octubre de 2023
Respuesta de Sophia CSR, el 7 nov. 2023
Hi Hector,Thank you for sharing your experience. We hope you had a nice stay with us, and we appreciate your rating and review. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 5-star experience.

10/10 Excelente

Jessica

Viaje en pareja
Le gustó: Limpieza y servicios
🤗🤗
Se hospedó 1 noche en septiembre de 2023
Respuesta de Sophia CSR, el 13 sept. 2023
Hi Jessica,Thank you so much for the wonderful 5-star review about your recent stay. We are delighted to know that you had an awesome stay. Hope to see you very soon!

2/10 Terrible

bonfilia

Se hospedó 1 noche en agosto de 2023
Respuesta de Sophia CSR, el 18 sept. 2023
Hi Bonfilia,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

6/10 Aceptable

Jonathan

Se hospedó 10 noches en agosto de 2023
Respuesta de Sophia CSR, el 16 ago. 2023
Hi Jonathan,We are glad you had a nice stay with us, and we appreciate your rating and review. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

6/10 Aceptable

Adriana

Viaje familiar con niños
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
a clean place to rest.
Se hospedó 1 noche en agosto de 2023
Respuesta de Sophia CSR, el 10 ago. 2023
Hi Adriana,We're glad to hear that you found our place to be a clean and comfortable haven for your rest. Your satisfaction is important to us, and we're committed to maintaining our standards to ensure that every guest experiences a rejuvenating stay. Thank you for taking the time to share your feedback, and we hope to have the pleasure of hosting you again in the future.

10/10 Excelente

Jessica

Se hospedó 1 noche en junio de 2023
Respuesta de Sophia CSR, el 19 jul. 2023
Hi Jessica,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us. We will surely forward your valuable feedback to our team and always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!

8/10 Bueno

FRANCISCO JAVIER

Le gustó: Servicio y personal
La cama estaba muy dura
Se hospedó 2 noches en junio de 2023
Respuesta de Sophia CSR, el 13 jun. 2023
Hi Francisco,We are glad to know that you had a nice stay with us. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

10/10 Excelente

Arturo

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2023
Respuesta de Sophia CSR, el 13 mar. 2023
Hi Arturo,It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us and are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

8/10 Bueno

John

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2022
Respuesta de Sophia CSR, el 14 sept. 2022
Hi John,Thank you for staying with us. We are glad you had a nice stay and appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. Hope to have the chance to serve you again on your next visit.

10/10 Excelente

Ricardo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2022
Respuesta de Brand Experience Team, el 16 feb. 2022
Dear Ricardo, Thank you for the great rating!! We look forward to providing your future lodging needs.

10/10 Excelente

Ricardo

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2021

6/10 Aceptable

Patricia

Viaje en pareja
No le gustó: Limpieza
Los cuartos estan sucios las camas ya estan viejas y muy incomodas
Se hospedó 1 noche en agosto de 2021

6/10 Aceptable

omar

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Lugar viejo Muebles descuidados La limpieza no estaba al 100% toallas muy pequeñas y viejas y mucha gente malviviente alrededor realmente nada recomendable la estadía Necesitan renovar este hotel
Se hospedó 1 noche en julio de 2021

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo estubo bien.
Se hospedó 1 noche en julio de 2021

6/10 Aceptable

Cliente verificado

Se hospedó 1 noche en abril de 2021

2/10 Terrible

Cliente verificado

Viaje en pareja
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
El olor a humo de sigarro del cuarto era insoportable muy mala experiencia
Se hospedó 1 noche en febrero de 2021
Respuesta de Brand Experience Team, el 5 may. 2021
Lamentamos que no haya disfrutado de su estadía con nosotros y le pedimos disculpas por cualquier inconveniente que haya experimentado. Esperamos tener la oportunidad de mejorar su experiencia con nosotros. Vuelve a visitarlo. Lilith # Team6

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en febrero de 2021

8/10 Bueno

Oscar

Viaje de negocios
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2020
Respuesta de Nancy , el 23 abr. 2020
Thank you for positively rating your stay!! Nancy Y. #Team6

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en octubre de 2019

10/10 Excelente

Boris, Puerto Rico

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El servicio fue muy bueno y el cuarto esta muy comodo. Le recomendo este motel a todos.
Se hospedó 2 noches en octubre de 2019

6/10 Aceptable

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No me pareció que me dieron la habitación al lado de la lavandería y a las 4:30 personas empezaban a azotar la s puertas y nos despertaron
Se hospedó 2 noches en agosto de 2019

4/10 Malo

Jorge

No le gustó: Limpieza y comodidad de las habitaciones
1 cucaracha en el cuarto
Se hospedó 1 noche en febrero de 2019

2/10 Terrible

Cole

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en mayo de 2024
Respuesta de Sophia CSR, el 21 may. 2024
Hi Cole,I'm sorry to hear that you've given us a 1- rating. Could you please provide more details about your experience with us so we can better understand the reason for your low rating and work towards improving our services? Thank you for your feedback.

10/10 Excelente

Michael

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was friendly and accommodating nice people !
Se hospedó 1 noche en mayo de 2024
Respuesta de Sophia CSR, el 21 may. 2024
Hi Michael,Thank you for your kind words about our staff. We are glad to hear that you found them friendly and accommodating. We hope to welcome you back soon!

4/10 Malo

Devyn

Viaje en pareja
No le gustó: Condiciones de la propiedad
Our room smelled strongly of smoke and our blanket had burn holes and stains which kinda grossed me out. Good bathroom counter space and shower though.
Se hospedó 1 noche en mayo de 2024
Respuesta de Sophia CSR, el 21 may. 2024
Hi Devyn,We are sorry to hear about the issues with your room and apologize for the inconvenience. We are glad you enjoyed the bathroom counter space and shower, and we'll address the concerns you raised to ensure a better experience in the future.

6/10 Aceptable

Jonathan

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en mayo de 2024
Respuesta de Sophia CSR, el 17 may. 2024
Hi Jonathan,We are glad you had a nice stay with us, and we appreciate your rating and review. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

10/10 Excelente

Lauren

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Felt safe…..when I needed a new remote for my tv….was helped promptly…..was able to have my breakfast microwaved in the office….everyone most helpful☺️
Se hospedó 3 noches en mayo de 2024
Respuesta de Sophia CSR, el 13 may. 2024
Hi Lauren,We are delighted to hear that you felt safe during your stay and that our team was able to promptly assist you with your needs, including providing a new TV remote and microwaving your breakfast. Your kind words mean a lot to us, and we'll be sure to pass along your compliments to our team. Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful stay in the future!

6/10 Aceptable

bradley

Viaje en grupo
Le gustó: Servicio y personal
No le gustó: Servicios
It would be nice if the heating and air conditioning system worked, would have liked coffee pot, small refrigerator, hair dryer, ice bucket and cups, a lock with alarm. You know the basics of a average hotel room.
Se hospedó 1 noche en mayo de 2024
Respuesta de Sophia CSR, el 13 may. 2024
Hi Bradley,We apologize for the inconvenience of the amenities not meeting your expectations during your stay. Your feedback is important to us, and we'll consider it to ensure a more comfortable experience for our guests in the future. We understand the importance of these basic amenities, and we'll work to address these issues promptly. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a more seamless stay on your next visit.

10/10 Excelente

Susan, Fairfield

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My room was clean but there was a smell in it. I’m not sure what it was maybe the cleaner.
Se hospedó 1 noche en mayo de 2024
Respuesta de Sophia CSR, el 13 may. 2024
Hi Susan,We are glad to hear that your room was clean, but we apologize for the unpleasant smell you encountered. Our housekeeping team strives to maintain high cleanliness standards, and we'll investigate the source of the smell to ensure it's addressed promptly. Your comfort and satisfaction are important to us, and we appreciate your feedback.

6/10 Aceptable

Miranda

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Although your front desk personnel was very nice and was Direct in helping me to get a room, the check in time that I was told my room was not ready for two hours past that and when I got the room I was in there was someone in the bathroom, trying to work on the plumbing and after an hour of waiting for that I was moved to another room. I was grateful for the room. The heater was broken and stayed on all night.
Se hospedó 1 noche en mayo de 2024
Respuesta de Sophia CSR, el 9 may. 2024
Hi Miranda,We sincerely apologize for the inconvenience you faced during your stay. While glad to hear that our front desk staff provided helpful assistance, we understand the frustration caused by the delayed room readiness, plumbing issue, and malfunctioning heater. This falls short of the high standards we aim to provide. Please accept our apologies, and we hope for the chance to make it right for you in the future.

2/10 Terrible

Edward

Viaje de negocios, Viaje en pareja
We were kept up all night by a domestic disturbance, and the police had to come
Se hospedó 2 noches en mayo de 2024
Respuesta de Sophia CSR, el 9 may. 2024
Hi Edward,We regret that your experience did not meet your expectations. We value your feedback and would appreciate any specific details you can provide about what went wrong. Your input is important to us, and we genuinely hope for the opportunity to improve in the future.

6/10 Aceptable

Jonathan

No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 2 noches en mayo de 2024
Respuesta de Sophia CSR, el 9 may. 2024
Hi Jonathan,We are glad you had a nice stay with us, and we appreciate your rating and review. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

6/10 Aceptable

Jonathan

Viaje con mascota, Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios
Right next to the freeway so its loud. We stayed in the suite which was a really cool one however we had to wait over an hour for it to be cleaned and we even called ahead, but they didnt clean it very well. There was a clump of hair in the drain catch of the tub and a tater chip on the stair case up to the rooms. The microwave sucked! But we loved the room itself. The staff kept harassing us about the deposit and when we would go to the office to straighten things out “oh no you’re fine”. Like every day. Right hand dont know what the left is doing. Our child complained about the wifi but I had no issues so not sure on that. I would stay in the suite again for sure but bring cleaning supplies and a do not disturb sign.
Se hospedó 2 noches en mayo de 2024
Respuesta de Sophia CSR, el 9 may. 2024
Hi Jonathan,We apologize for the inconvenience you encountered during your stay. While we are pleased to hear that you enjoyed the suite itself, we regret that the cleanliness fell short of expectations and that you experienced challenges with the microwave and staff communication regarding the deposit. Your feedback is valuable, and we'll address these issues promptly to ensure a smoother experience for future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless stay in the future.

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
👍
Se hospedó 1 noche en mayo de 2024
Respuesta de Sophia CSR, el 6 may. 2024
Hi Michael,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will return to revisit us on your next trip to the area!

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nearby restaurants in walking distance.
Se hospedó 1 noche en abril de 2024
Respuesta de Sophia CSR, el 4 may. 2024
Hi David,Thank you for sharing your feedback. We are glad to know that you had a nice stay with us and liked our convenient location. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

4/10 Malo

Rowena

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No shampoo. Bathroom floor is dirty
Se hospedó 1 noche en abril de 2024
Respuesta de Sophia CSR, el 4 may. 2024
Hi Rowena,We apologize for the inconvenience you faced. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

10/10 Excelente

Rebecca

Se hospedó 1 noche en abril de 2024
Respuesta de Sophia CSR, el 21 may. 2024
Hi Rebecca,Thank you for your 5-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. See you soon!

10/10 Excelente

Rebecca

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Over all this is one of the nicest, cleanest Motel 6’s I’ve stayed at and as a dog owner I frequently use Motel 6. I’ll be back again next year.
Se hospedó 1 noche en abril de 2024
Respuesta de Sophia CSR, el 4 may. 2024
Hi Rebecca,We get inspired by the great feedback and comments we receive from the guests like you! Our Team thanks you for your support and are so glad we were able to provide you with such a wonderful experience. We assure you the best of our services at all times.

8/10 Bueno

Nola

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Need a little upgrading to rooms
Se hospedó 1 noche en abril de 2024
Respuesta de Sophia CSR, el 30 abr. 2024
Hi Nola,I wanted to say thank you for your rating. However, your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

6/10 Aceptable

Nallely

Le gustó: Servicio y personal
No le gustó: Servicios
Building needs updating. Very convenient close to shopping centers and casino
Se hospedó 1 noche en abril de 2024
Respuesta de Sophia CSR, el 30 abr. 2024
Hi Nallely,We are glad to know that you had a nice stay with us. However, we apologize for the inconvenience you faced. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

6/10 Aceptable

Jonathan

Viaje en pareja, Viaje con mascota, Viaje familiar con niños
Tiny outdated rooms with old sunken mattresses. Bathroom major water damage and hair stuck in the caulking. Shower head wasnt adjustable. Everything appeared to be clean but there were burn holes in both comforters. But nothing was broken or inoperable. For the price I wasnt trippin but if you can afford better then leave this place for the unhoused population and pushers that cruised the parking lot at all hours.
Se hospedó 2 noches en abril de 2024
Respuesta de Sophia CSR, el 28 abr. 2024
Hi Jonathan,We appreciate your detailed feedback regarding your recent stay. While we are glad to hear that everything was in working order and appeared clean, we apologize for the issues you encountered with other issues. We take all feedback seriously and are committed to providing a welcoming environment for all our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to exceed your expectations in the future.

2/10 Terrible

Victor

Se hospedó 1 noche en abril de 2024
Respuesta de Sophia CSR, el 21 may. 2024
Hi Victor,We are sad to see this 1-star rating. We never want our guests to have such kind of experience. Please share your issues in detail and give us another chance to improve our services.

8/10 Bueno

Debina

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was ok
Se hospedó 1 noche en abril de 2024
Respuesta de Sophia CSR, el 28 abr. 2024
Hi Debina,We wanted to say thanks for your recent stay here at our hotel! We are glad you liked your stay. We can’t wait to welcome you home again soon!

4/10 Malo

Cacy

Viaje de negocios, Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
The room smelled like smoke when we entered, actually had to buy air freshening spray to help with the smell. There was also some very shady characters in the area of my room for a majority of the night. There was also a horrible argument at 3 in the morning in the room next door
Se hospedó 1 noche en abril de 2024
Respuesta de Sophia CSR, el 26 abr. 2024
Hi Cacy,We sincerely apologize for your experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

2/10 Terrible

Bridgette

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This place was so dirty that we asked for another room. The other room was worse which I thought was impossible so we ended up staying in the original room. Everything was disgusting and looked liked it hadn’t been cleaned in weeks. There was a lot of sketchy people not to mention our neighbors all around were loud. I do not recommend this place at all.
Respuesta de Sophia CSR, el 24 abr. 2024
Hi Bridgette,We sincerely apologize for your experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

4/10 Malo

Edward

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
Room was very dirty. Hair in the bathroom sink and tub. Floor not swept.
Se hospedó 1 noche en abril de 2024
Respuesta de Sophia CSR, el 23 abr. 2024
Hi Edward,We are sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!

4/10 Malo

Christopher

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
My room was in the middle of people that live at the property. There was noise like people yelling to get let back into their, arguing, working on their car motors. Rubbish can outside of the door spewing with trash. Parking was limited. Handicap stalls were hard to come by. The staff was courteous and friendly.
Se hospedó 3 noches en abril de 2024
Respuesta de Sophia CSR, el 26 abr. 2024
Hi Christopher,We sincerely apologize for your experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

8/10 Bueno

Ralph

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Affordable
Se hospedó 1 noche en abril de 2024
Respuesta de Sophia CSR, el 21 abr. 2024
Hi Ralph,We are delighted to hear that you found our accommodations affordable! Providing excellent value for our guests is important to us. We strive to offer comfortable and convenient stays at competitive prices. Thank you for choosing to stay with us, and we look forward to welcoming you back for another affordable and enjoyable experience in the future.