I booked a stay at this hotel due to an unexpected flight delay, needing a place to rest in the early hours. Despite its convenient location just 10 minutes from the airport, my experience was deeply unsatisfactory. Upon arrival I was met with a closed hotel with no signs or indications of how to access my booked room. The temperature was frigid, and my partner and I were left outside, without any staff to assist or even open the door for us. Attempts to contact the hotel were futile, and subsequent communications through Expedia to secure a refund were equally disappointing, as the hotel refused to refund for the 1 day stay. This experience was not only inconvenient but also distressing, costing me time, money, and comfort. I strongly advise against booking with this hotel. The lack of accountability and customer support in resolving such a straightforward issue is unacceptable. Potential guests should consider other accommodations to avoid similar ordeals.