Dear guests,Giving a negative opinion only because the hotel was unable to let you stay since you didn't have the passports to check in is an unpleasant and petty thing. At the time of check in you warned us that you forgot your passports in Tuscany. Know that in Italy it is a crime to lodge people who are not registered with their own document. The property faces a large fine and the temporary closure of the business, so it is better to take an infamous negative judgment than to face much more serious penalties. You also threatened the girl at the reception that if you didn't stay, you would give a negative opinion of the structure! I'm sorry gentlemen but we don't need customers like you.Best RegardsDanilo PetrucciGNR MGR

Dear Madam,Actually we always change all the linen on guest check out. What you are saying is not possible also because you did not make any complaints in the structure and I don't think you could sleep if the beds had been dirty. I'm sorry but your statement does not correspond to realityBest RegardsDanilo PetrucciCustomer Care

Dear guest,The bedding set is brand new and of high quality. moreover, anything extra you need can be requested directly at reception as we have a 24-hour serviceWe thank you for being our guestBest RegardsDanilo PetrucciCustomer Care

Dear Mrs,Unfortunately, Rome is full of homeless people. they receive assistance and food from the hundreds of churches and religious associations present in the center of Rome. However, this is a prerogative that is found in many capitals and cities around the world. I don't think it's something that only concerns Rome. However, you must also take into account the position in which the hotel is located and the very safe area compared to others. In any case, we thank you for staying with us, hoping to have you again as a guest in the futureBest RegardsDanilo PetrucciCustomer Care