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Opiniones de Leonardo Boutique Hotel Rome Termini

4 out of 5
Leonardo Boutique Hotel Rome Termini
Via Marghera 47 A, Rome, RM

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 178 de 280 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 71 de 280 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 16 de 280 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 9 de 280 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 6 de 280 opiniones" "

9.4/10

Limpieza

9.2/10

Servicio y personal

8.4/10

Servicios

9.0/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

VERONICA

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Gracias
Se hospedó 4 noches en agosto de 2023
Respuesta de Anamaria, el 15 ago. 2023
Querida Verónica,Le agradecemos que se haya hospedado con nosotros y que haya dejado su reseña.¡Esperamos darle la bienvenida aquí para otra estadía en Roma!Atentamente,Anamaria

10/10 Excelente

Alejandro

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Todo muy bien.
Se hospedó 4 noches en mayo de 2023
Respuesta de Anamaria, el 5 jun. 2023
Dear Alejandro,Thank you for staying with us and for leaving your five stars review!We really hope to welcome you back again for another perfect roman vacation.Kind regards,Anamaria

4/10 Malo

patricia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
el hotel me gusto mucho, esta muy bien situado, todo estuvo perfecto, pero me robaron algunos souvenirs que habia dejado en la maleta y no me di cuenta hasta que llegue a Mexico y los busque, no se llevaron todo para que no me diera cuenta, dejaron algunos , pero se llevaron una cruz de oro,una pulsera y 2 rosarios del vaticano
Se hospedó 6 noches en abril de 2023
Respuesta de Claudia, el 30 abr. 2023
Dear Patricia,Thank you for sharing your experience with us and for appreciating the location of the structure as well as our services. We are sorry to hear that you are missing some souvenirs, unfortunately we cannot help you with this issue. As per our internal regulation, every time something is found it is recorded and archived to be delivered to the guest. We are very strict in the selection of our staff who must respect the professional ethics and the rules of the hotel.Hoping to welcome you back in our hotel.Kind regards,Claudia

10/10 Excelente

GLADYS, Miami

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy buen Hotel. Lo único por decir es que las duchas son muy pequeñas. Él área de la ducha es mínimo . Del resto todo excelente
Se hospedó 4 noches en junio de 2022
Respuesta de Eleonora, el 13 jul. 2022
Muchisimas gracias Gladys! Esperamos verte otra vez acqui! Cordialmente,

10/10 Excelente

beatriz

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Todo muy bien. Nos hicieron un uograde
Se hospedó 1 noche en junio de 2022
Respuesta de Eleonora, el 18 jun. 2022
Muchas gracias!!! Hasta la proxima :)

10/10 Excelente

Carlos Javier

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buen hotel cerca de Termini, con buena sauna y haman
Se hospedó 1 noche en noviembre de 2021
Respuesta de Anamaria, el 21 nov. 2021
Dear Carlos, Thank you for staying with us and for sharing your review. We hope to see you again in the near future! Best regards,

10/10 Excelente

David

Le gustó: Limpieza y servicio y personal
Excelente ubicacion
Se hospedó 1 noche en septiembre de 2021
Respuesta de Anamaria , el 17 sept. 2021
Thank you for your feedback, Davidt! We are delighted to know that you had a 5 stars experience here with us. We hope to welcoming you back soon. Warm regards, Anamaria

8/10 Bueno

Maria de Jesus

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy bueno
Muy bien ubicado, buen desayuno, el servicio de recepción excelente, las habitaciones bien.
Se hospedó 2 noches en agosto de 2021
Respuesta de Anamaria , el 8 ago. 2021
Dear Maria, Thanks for staying with us and for your feedback. We are glad to know that you enjoyed your roman holidays in our Loeonardo Boutique Rome Termini! Loking forward to welcome you back soon, we remain with Best regards, Anamaria

10/10 Excelente

T.C., Lleida

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Es perfecto. Estuvimos 3 noches y fue una estancia memorable, a pesar de las circunstancias del momento actual. Solo un pequeño detalle lo enturbió un poco, la limpieza y falta de reposicion del ultimo dia, por lo demas, es un hotel excelente, tanto en trato personal como en instalaciones 😊😊😊
Se hospedó 3 noches en septiembre de 2020
Respuesta de Anamaria, el 25 sept. 2020
Querido invitado, Gracias por quedarse con nosotros y por dejar sus feedback 5/5 en Expedia.com. Esperamos que esta sea la primera de muchas otras estancias memorables en Roma. ¡Hasta la próxima! Saludos cordiales, Anamaria

6/10 Aceptable

JOSE FELIPE

Le gustó: Servicio y personal
No le gustó: Limpieza
El cuarto tenía un fuerte olor a cigarro y el baño no estaba muy limpio.
Se hospedó 2 noches en enero de 2020
Respuesta de Anamaria , el 8 ene. 2020
Dear Jose, We are very sorry to hear only now about the inconvenience that you incountered, but if you have informed us immediately we could solved it with changing the room. Anyway, we invite you to our new hotel, the Leonardo Boutique Rome Termini, so you can have a totally different experience. Kindly regards, Anamaria Sava Guests Relation

8/10 Bueno

Gerd

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Gutes City-Hotel. Ideal für den Städtetripp
Se hospedó 4 noches en abril de 2024
Respuesta de Eleonora, el 4 may. 2024
Dear Gerd,thank you very much for leaving your review.We hope to welcome again.Best regards,

6/10 Aceptable

MARCELO, MIAMI

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
It was ok. Lack of clarity @ different levels.
Se hospedó 1 noche en abril de 2024
Respuesta de Eleonora, el 28 abr. 2024
Dear Marcelo,thank you for leaving a review about us, even if we do not understand very well your message.We hope to welcome you again.Best regards,

10/10 Excelente

Ali

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very good hotel
Se hospedó 4 noches en enero de 2024
Respuesta de Eleonora, el 30 mar. 2024
Dear Ali,thank you very much for your top score review.We hope to welcome you again.Best regards,

8/10 Bueno

Grace

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
overall positive experience! great breakfast & staff are lovely. the rooms are tightly compact, but very practical and a good layout of the room. my one downside is that it is very noisy and the website claims to have soundproof rooms but that is far from it! can hear everything from outside in the street, downstairs in the bar & everything outside in the corridor! but nevertheless i would stay here for a little citybreak in rome again!
Se hospedó 3 noches en marzo de 2024
Respuesta de Eleonora, el 13 mar. 2024
Dear Grace,We are thrilled to hear that your overall experience at Leonardo Boutique Hotel Rome Termini was positive. It's wonderful that you enjoyed our breakfast offerings and found our staff lovely.We appreciate your feedback regarding the room size and noise levels. Our historical building indeed presents some challenges in terms of room size and noise insulation. We're sorry for any inconvenience caused and we are always looking for ways to improve.Thank you for your review and we hope to welcome you again for your next city break in Rome.Kind Regards,

8/10 Bueno

seyedehparastou

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The check in was super fast. The front desk was really helpful. Our room was little bit small but I didn't mind because most the time we were outside. This property is 5 mins walk to the terminal station and the area is safe. I didn't feel safe to walk other side of the terminal station. so I avoid walking there during night. The last day we actually had breakfast at the hotel. the breakfast was good. In total, I was happy staying at Leonardo hotel and i give them 4 Stars.
Se hospedó 6 noches en febrero de 2024
Respuesta de Anamaria, el 5 mar. 2024
Dear Seyedehparastou,Thank you for staying with us and for leaving your review! WE are glad to know that you appreciated the location of our hotel, the helpful staff, and also the breakfast.We hope to welcome you back again for another roman vacation, next time in one bigger room.Kind regards,Anamaria

10/10 Excelente

Alejandro

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 4 noches en enero de 2024
Respuesta de Riccardo - Fo Agent , el 30 ene. 2024
Dear Akejandro,Thank you leaving your amazing review, we are gald to had a great experience with us in Rome. We hope to welcome you back soon!

8/10 Bueno

TOMONAO

Le gustó: Servicio y personal
Se hospedó 2 noches en enero de 2024
Respuesta de Anamaria, el 29 ene. 2024
Dear Tomonao,Thank you for staying with us and for your good rate. We are glad to know that you appreciated overall our hotel and we hope to welcome you back again soon! Kind regards,Anamaria

4/10 Malo

Michael

Viaje de negocios
No le gustó: Servicio y personal
Mediocre hotel by train station
We booked because of the good reviews but I do not believe the reviews are accurate. We had very large bags and there are seven steps to the lobby with no ramp and no staff to assist. We then check in and meet very unfriendly front desk staff. The door to room was VERY hard to open and we thought the key was not working but was actually just a crappy door. We booked a 3 person room that included a pullout sofa but it was not made up and there were no sheets in the room. Fortunately, the linen closet was just across the hall and much like everything also had a broken door so we helped ourselves to sheets. The sink and shower both drained very slowly so I showered in ankle deep dirty water. At least we were only there for 5 hours before our flight.
Se hospedó 1 noche en enero de 2024
Respuesta de Anamaria, el 23 ene. 2024
Dear Michael,Thank you for choosing us for your brief stay in Rome.We are really sorry to know that we did not meet your expectations. Regarding the third bed in the room, we apologize for the inconvenience that we created you. Please be assured that we will forward your comments to the relative heads departments, so we can improve the service. We really hope that you will be back again, next time in a different kind of room and for a better experience with us!Kind regards,Anamaria

8/10 Bueno

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
O hotel eh ótimo. Únicos pontos negativos: claridade no quarto mesmo com cortina fechada e o fato de você ouvir o chuveiro do outro quarto.
Se hospedó 3 noches en enero de 2024
Respuesta de Riccardo - Front Office Agen, el 9 ene. 2024
Dear Michael,It's wonderful to hear that you enjoyed your stay at the Leonardo Boutique Hotel Rome Termini. Your feedback is greatly valued as it helps us to continually improve our guest experiences. Regarding your comment on the light in the room, we appreciate your patience and understanding. As we aim to accommodate our guests' comfort, we will certainly take your feedback into consideration.In reference to the noise from the adjacent room, we apologize for any inconvenience caused. Our rooms are typically soundproofed to ensure our guests' privacy and tranquility. Had we been informed during your stay, we would have been more than happy to assist in finding a solution.We hope to welcome you back in the future for an even better experience.Kind Regards,t

10/10 Excelente

Aleksandra

Se hospedó 3 noches en diciembre de 2023
Respuesta de Anamaria, el 23 ene. 2024
Dear Aleksandra,Thank you for staying with us and for giving the high rate.We are glad to know that you appreciated all of us and hope to welcome you back again soon!Kind regards,Anamaria

10/10 Excelente

Rory

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice boutique hotel. Nice rooms close to the train station and restaurants.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Riccardo - Front Office Agent, el 24 nov. 2023
Dear Rory,It is a pleasure to read your appreciation for our hotel and its convenient location near the station and restaurants. We are pleased that our rooms reflected your expectations and that the overall experience was positive. Your feedback is very valuable to us.Sincerely,

6/10 Aceptable

Timothy

Se hospedó 8 noches en noviembre de 2023
Respuesta de Eleonora, el 22 nov. 2023
Dear Timothy,thank you for leaving a score regarding your stay.We hope to welcome you again and meet your expectations.

10/10 Excelente

Dale

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great Hotel!
Excellent location, just 3 short blocks from Termini. Rooms are tight but have all the amenities and some touches with ice lighting. Front staff is very helpful; one even helped me find a great barber shop. Bed was a bit firm for my taste. This was my second time staying here and it’s been great both times.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Eleonora, el 12 nov. 2023
Dear Dale,thank you for this wonderful review.We are very happy to know that you enjoyed the stay with us.We hope to welcome you soon.Best regards,

4/10 Malo

Gilberto

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
La boutique non è così
Hotel vende conforto e estilo, mas entrega serviços ruins e acomodaçōes pouco qualificadas. Quarto confort é minúsculo, rumoroso, que permite a escuta de outros hóspedes e barulhos do corredor. Serviços de limpeza foram feitos à noite, causando ruído excessivo. Pancadas constantes tarde da noite e logo cedo eram ouvidas diariamente, impedindo o sono. Itens do banheiro quebrados, como a descarga e bidê. Área do café insuficiente para a quantidade de alojamentos. A funcionária Ana Maria bem que tentou amenizar o nosso incomodo, deixando um vinho típico de Castelli Romani com uma bela mensagem de desculpas. Mas a única coisa digna de mérito é a boa variedade de itens no café da manhã. Para completar, desligaram o arcondicionado de nosso quarto na última noite. Vergonha e descaso. Mancanza di rispetto! Leonardo Hotel never more!
Se hospedó 6 noches en noviembre de 2023
Respuesta de Anamaria, el 12 nov. 2023
Dear Gilberto,Thank you for staying with us and for leaving your review! We are glad to know that you appreciated the breakfast, the style and the comfort of our hotel.We are sorry to learn that the noise of the vacuum on the stares disturbed you, we usually clean the common spaces in the afternoon, and nobody complained so far about it because at 6pm is still a normal working hour. However, we will take your comments into account to improve our services and besides all these, we hope to welcome you again, next time in a different kind of room, more quiet and a bigger one.All the best to you,Anamaria

8/10 Bueno

Louise Kim Hillerup

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice hotel with hotel bar and sauna
We had an excellent stay in Rome. The reception staff and bartender were very serviceminded and helpful. The breakfast buffet was very nice and you can sit both outside in a very nice outdoor yard or inside. The standard room is not large but ok. We used the sauna a lot and that was great. The fitness room only has very few machines and no free dumbbells. The location is a good walk from the city center and therefore we walked 10-18 km per day but Termini and metro is very close by
Se hospedó 5 noches en octubre de 2023
Respuesta de Eleonora, el 27 oct. 2023
Dear Louise,thank you very much for writing a review.We are delighted to know that you enjoyed the stay.We hope to welcome again.Best regards,

10/10 Excelente

giselle

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El hotel esta ubicado excelentemente, cerca de la termina termini y alrededor tiene muchas opciones para comer
Se hospedó 4 noches en octubre de 2023
Respuesta de Eleonora, el 27 oct. 2023
Querida Giselle, muchas gracias para este comentario.Estamos muy felices que le haya gustado su estancia.Esperamos verla pronto.Cordialmente,

10/10 Excelente

james

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en octubre de 2023
Respuesta de Eleonora, el 17 oct. 2023
Dear James,thank you very much for this score.We are happy to know that you enjoyed your stay with us.Best regards,

10/10 Excelente

Sissel

Se hospedó 3 noches en octubre de 2023
Respuesta de Claudia, el 13 oct. 2023
Dear Sissel,Thank you very much for your excellent review.It was a pleasure having you as our guest and we look forward to welcoming you again soon.Kind regards,Claudia Operations Manager

10/10 Excelente

Kelvin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Pricy but well located, comfy and clean!
Place was located within a 5 minute walk of the main train station (Termini) which connected you to all over. Check in was fast and personnel was super friendly, patient and attentive; she spoke perfect English too. The hotel is clean and bed comfortable. The only down size was that the room was very small and that to iron I had to go to the -2 level rather than have an iron in my room.
Se hospedó 3 noches en octubre de 2023
Respuesta de Claudia, el 13 oct. 2023
Dear Kevin,Thanks for your wonderful review and feedback. We are delighted to read that you enjoyed your stay with us and that our services were up to your expectations. We would just like to inform you that the iron cannot be used in the rooms as it is prohibited for safety reasons by the current fire prevention regulations.Looking forward to welcoming you back soon in Rome.Kind regards,Claudia

8/10 Bueno

JAEWOOK

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
직원분 친절하고 청결하고 위치 좋아요.테르미니에서 도보로 7분 정도 주변에 맛있는 식당 많아요. 4일 머물렀는데 무료 생수는 첫 날 하루만 넣어줔게 아쉽네요.
Se hospedó 4 noches en septiembre de 2023
Respuesta de Claudia, el 8 oct. 2023
Dear Jaewook,Thank you for taking your time to share your experience in our Leonardo Boutique. We are happy to know that your stay met your expectations and that you appreciated the helpfulness of the staff. We hope to welcome you again soon in Rome.Kind regards,Claudia

10/10 Excelente

cath

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Lovely modern and stylish hotel in quiet area of Rome with great transport links to all areas. Staff were excellent and professional.
Se hospedó 4 noches en septiembre de 2023
Respuesta de Claudia, el 8 oct. 2023
Dear Cath,We would like to express our sincere gratitude for taking the time to share your experience with us.We are thrilled to know that you had a pleasant stay at our hotel and that you appreciated our location and as well as the very professional staff.Looking forward to welcome you back in our hotel soon.Kind regards,Claudia

8/10 Bueno

Ami

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice hotel near train station
Hotel was very nice. I would have rated it higher but we found the bathroom a bit odd with the frosted glass door. Short walk to the train station. Helpful staff.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Claudia, el 8 oct. 2023
Dear Ami,First of all, thank you for choosing the Leonardo Boutique for your recent stay in Rome. We really appreciate the time you have spent on to write a review about your latest experiences with us.It is lovely to hear that we could meet your expectations in regards of our hotel facilities and that our staff were helpful.Best regards,Claudia

10/10 Excelente

cath

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Stylish well managed hotel in centre of Rome.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Anamaria, el 30 sept. 2023
Dear Cath,Thank you for staying with us and for leaving your nice review!WE are happy to know that you appreciated all of us and we are looking forward to welcoming you back again for another roman vacation!Kind regards,Anamaria

10/10 Excelente

Wing Fung

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
My recommended hotel in Roma Termini
Highly recommended hotel with reasonable price offering us outstanding services.
Se hospedó 2 noches en agosto de 2023
Respuesta de Anamaria, el 5 sept. 2023
Dear Wing Fung,Thank you for staying with us and for leaving your review!We are happy to know that you enjoyed everything of us and we hope to welcome you back again soon.Also, thank you so much for recommending us!Kind regards,Anamaria

10/10 Excelente

Jose Antonio Alcazar

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
super near everything, public transportation is so esy
Se hospedó 4 noches en agosto de 2023
Respuesta de Anamaria, el 19 ago. 2023
Dear Jose,Thank you for staying with us and for leaving your five-stars review!We are glad to know that you appreciated the location of our hotel and we really hope that we will welcome you again soon! See you next time!Kind regards,Anamaria

10/10 Excelente

kunihiro

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en julio de 2023
Respuesta de Riccardo - Front Office, el 24 jul. 2023
Dear Kunihiro,Thank you for leaving your feedback of your recent stay at Leonardo Boutique Hotel Rome Termini.We truly appreciate your positive feedback.Thank you for choosing our hotel and we hope to welcoming you back soon for another enjoyable experiene.Kind Regards,

10/10 Excelente

Joseph

Se hospedó 3 noches en julio de 2023
Respuesta de Riccardo - Front Office, el 11 jul. 2023
Dear Joseph,thank you for your score! We are happy to know that you has a great experience with us in Rome.We are really looking forward to welcoming you back soon!Kind Regards,

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cool Place!
Front desk was very welcoming and polite. Lobby/bar area is neatly decorated. Room was very clean and functional. We enjoyed the breakfast and took advantage of the included spa. Walking distance to Termini train station and many restaurants. Helped arrange a taxi for early morning trip to the Airport. Would recommend.
Se hospedó 2 noches en junio de 2023
Respuesta de Elisa, el 28 jun. 2023
Dear guest,Thank you so much for such a fantastic review! We look forward to welcoming you back on your next trip to Rome.Many thanks

10/10 Excelente

Miranda

Se hospedó 2 noches en junio de 2023
Respuesta de Elisa, el 10 jul. 2023
Dear Miranda,Thank you for your precious feedback!We really hope to welcome you soon!

10/10 Excelente

Jean

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The property was clean, staff was personable , would stay there again
Se hospedó 3 noches en junio de 2023
Respuesta de Anamaria, el 16 jun. 2023
Dear Jean,Thank you for staying with us and for leaving your five-stars review!We are over the moon to know that you appreciated all of us and we cannot wait to welcome you back again!Kind regards,Anamaria

10/10 Excelente

Maksym

Se hospedó 1 noche en junio de 2023
Respuesta de Riccardo - Front Office, el 3 jul. 2023
Dear Maksym,Thank you for leaving your 5 stars review regarding you recent stay in our Leonardo Boutique Rome Termini. We are happy to see that you appreciated our experience in Rome with us.We are looking forward to welcoming you back soon!

10/10 Excelente

Ivo

Se hospedó 2 noches en mayo de 2023
Respuesta de Elisa, el 17 jun. 2023
Dear Ivo,Thank you for your precious feedback.We hope to see you again in the future!

6/10 Aceptable

Mark

Viaje en pareja, Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
This hotel is ok - but definitely not worth the 4 star rating it advertises. Our room was ok - but some of the hotel staff at breakfast were a bit surly and we couldn’t get a drink at the bar on our last night because the staff member was on her mobile!
Se hospedó 4 noches en mayo de 2023
Respuesta de Anamaria, el 5 jun. 2023
Dear Mark,Thank you for staying with us and for leaving your review!We are glad to know that you appreciated our hotel overall, but we are sorry to read that we did not exceed your expectation regarding the F&B services. Please be assured that your comments will be forwarded to the relevant head department, in order to improve always all of our services.We hope to have the opportunity to welcome you back again when you in Rome.Kind regards,

10/10 Excelente

Roger

Se hospedó 3 noches en mayo de 2023
Respuesta de Elisa, el 24 may. 2023
Dear Roger,Thank you for your wonderful feedback!We hope to see you again in the near future!Kind Regards

4/10 Malo

Andrew

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Nothing unique. Bad breakfast food. Rooms are so small there is no room for two suitcases
Se hospedó 1 noche en mayo de 2023
Respuesta de Elisa, el 18 may. 2023
Dear Andrew,Thank you for leaving your feedback of your recent experience with us. We are sorry to hear that we did not meet your expectations during your stay. Regarding the size of the room, you could've informed our front-desk and we could've changed promptly the room. Regarding the breakfast we don't understand why you decided to have breakfast even if you didn't like, and it wasn't included in your booking. With reference to your stay, we don't understand why you decided to extend one more night with us. In any case, we remain at your complete disposal in case you need to have more information even for the smoking issue in your room.Kind Regards

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en abril de 2023
Respuesta de Elisa, el 8 may. 2023
Dear guest,Thank you for taking the time to leave your impression regarding the stay with us.We hope to see you in the future.

10/10 Excelente

Nilsa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en abril de 2023
Respuesta de Elisa , el 8 may. 2023
Dear Nilsa,Thank you for taking the time to leave your beautiful review.We do hope to welcome you for your next stay in Rome.

4/10 Malo

Feride

Viaje familiar
Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Location for transportation is so close. Property bathroom shower drain and sink was not working, overflowing out of shower. There wasn’t power and USB outlets next to bed side. There wasn’t table clock next to bed. Breakfast was okay but missing feta cheese and cream chese. There is no shampoo holder for n the shower. Towel heater was not working.
Se hospedó 5 noches en abril de 2023
Respuesta de Anamaria, el 29 abr. 2023
Dear Feride,Thank you for staying with us and for leaving your review!We hope to welcoming you back again, next time in a bigger room. Best regards,Anamaria

10/10 Excelente

Blagojcho

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful hotel 4 min walk from termini and you can use the metro to get around to the famous monuments . Clean and friendly staff . Delicious breakfast. Only thing I was missing was the air conditioner but everything was perfect .
Se hospedó 3 noches en abril de 2023
Respuesta de Elisa, el 29 abr. 2023
Dear Blagojcho,Thank you for taking the time to share your amazing experience about your recent visit to our hotel.We're delighted to hear that you had a comfortable stay with us. It's also wonderful to hear the appreciation about the staff and the breakfast service. We appreciate your feedback and looking forward to welcome you back to our hotel in the future.Kind Regards

10/10 Excelente

MIguel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great staff, good location
Se hospedó 4 noches en abril de 2023
Respuesta de Anamaria, el 20 abr. 2023
Dear Miguel,Thank you for staying with us and for the five-stars rating!We are happy to know that you enjoy your roman holiday, and we hope to welcome you back soon.Kind regards,Anamaria