2 restaurantes; se sirve pizza

Opiniones de Mama Shelter Roma

4 out of 5
Mama Shelter Roma
Via Luigi Rizzo 20, Rome

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 326 de 488 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 103 de 488 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 39 de 488 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 10 de 488 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 10 de 488 opiniones" "

9.4/10

Limpieza

9.2/10

Servicio y personal

9.0/10

Servicios

9.4/10

Condiciones de la propiedad

9.2/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Marcelo, Buenos Aires

No le gustó: Limpieza y servicios
Se hospedó 4 noches en enero de 2024
Respuesta de Enrica Front Office Shift Leader, el 21 mar. 2024
Dear Marcelo,thank you so much for your time spent reviewing your recent stay at Mama Roma.We are saddened to know that we did not meet your expectations and we would like to know more. Your feedback really helps us to improve our services and offers!Despite this we truly hope that shall you visit Rome again you would like to come back to Mama Roma once more. :)MAMA LOVES YOU

10/10 Excelente

María Montañez

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de Enrica Front Office Shift Leader, el 29 nov. 2023
Dear Maria,thank you so much first of all for reviewing our Mama Roma and rating us with the highest score!We are happy to know that you had an amazing stay and we look forward welcoming you back here again!MAMA LOVES YOU

10/10 Excelente

Luis G.

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente lugar ..
Se hospedó 3 noches en octubre de 2023
Respuesta de Enrica Front Office Shift Leader, el 22 oct. 2023
Ciao Luis!Thank you so much for reviewing our Mama Roma and for rating us with the best score!!!We are so happy that you loved your stay and we hope to welcome you back here again shall you visit the Eternal City again!MAMA LOVES YOU

6/10 Aceptable

Alejandro

Se hospedó 3 noches en septiembre de 2023
Respuesta de Enrica Front Office Shift Leader, el 2 oct. 2023
Ciao Alejandro :)thank you for reviewing our Mama Roma.We are happy to know that you enjoyed your stay.We hope to welcome you back here soon!MAMA LOVES YOU

10/10 Excelente

Javier Israel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Mama shelter makes you feel happy
Se hospedó 3 noches en julio de 2023
Respuesta de Lara Vitaliti - Front Office Manager, el 30 jul. 2023
Thank you for the great review and the best score you gave to our hotel! So happy that you enjoyed your stay and everything as perfect! We hope to see you again very soon 3

8/10 Bueno

KE

Se hospedó 1 noche en junio de 2023
Respuesta de Lara Vitaliti - Front Office Manager, el 27 jul. 2023
Cia Ke, Simply Thank you!! We are glad that you enjoyed your stay! We hope to see you again very soon :)

4/10 Malo

Justin

Se hospedó 3 noches en junio de 2023

10/10 Excelente

RAFAEL WILFREDO MOLINA

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good option for staying
Se hospedó 7 noches en mayo de 2023
Respuesta de Lara Vitaliti front office Manager, el 7 jul. 2023
Dear Rafael,thank you very much for taking the time to share your experience after your stay at Mama Shelter Rome.Looking forward to welcoming you back soon,Best Regards,

10/10 Excelente

Felipe

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excelente opción todo muy bonito y la atención excelente
Se hospedó 1 noche en mayo de 2023
Respuesta de Enrica Shift Leader, el 27 jul. 2023
Dear Felipe,thanks for rating our Mama Roma with the best score!We are very happy that you had an excellent stay. :)We hope to welcome you again soon!MAMA 3 YOU

10/10 Excelente

Martha Guadalupe

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Instalaciones muy bonitas y modernas. El cuarto súper cómodo y los restaurantes deliciosos. El desayuno buffet está riquísimo
Se hospedó 2 noches en mayo de 2023
Respuesta de Enrica Shift Leader, el 27 jul. 2023
Dear Martha,thank you first of all for the time spent reviewing our Mama Roma and for the super high rate you gave us!We are super happy that you had a great stay with us and we hope to welcome you again soon at our Mama Shelter!MAMA 3 YOU

10/10 Excelente

Mayra

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente estadía. Las fotos no le hacen justicia a lo precioso e impecable que es el hotel. Las habitaciones están muy bien equipadas y amplias. Hubiéramos querido quedarnos mas tiempo.
Se hospedó 1 noche en mayo de 2023
Respuesta de Enrica Shift Leader, el 31 jul. 2023
Ciao Mayra!Thank you so much for leaving us such a nice review and for rating us with the the best score!We are really happy that you appreciated your room and, most importantly, your stay! Your satisfaction is our priority! :)We look forward to welcoming you back soon!MAMA LOVES YOU

8/10 Bueno

Eric Robert

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
5 star hotel with great infrastructure and amenities. It’s sadly staffed with Insta-Zillenials with no concept of customer service. They hid behind the hipsterness of the hotel to be entitled, unapproachable, and give a sense you’re an unwanted house guest at their after party. It would be interesting to give the hotel the staff of the four seasons for one day and see how great the place can be.
Se hospedó 2 noches en mayo de 2023

8/10 Bueno

Arturo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en abril de 2023
Respuesta de Enrica Shift Leader, el 27 jul. 2023
Dear Arturo,thanks for reviewing our Mama Roma with such a great rating!!!We look forward welcoming you again soon!Arrivederci from Roma :)MAMA 3 YOU

8/10 Bueno

Roberto

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Poca seriedad
no respetaron mis beneficios GOLD
Se hospedó 1 noche en febrero de 2023
Respuesta de Francesca Dinoia - Front Office Manager, el 10 mar. 2023
Ciao Roberto,Thank you so much for your score. I suppose that you stay was good enough for your standard. The benefits of Accor are always taken into consideration, I would like to go further into your situation and, for this reason, I kindly ask you to give me more details in which meaning we didn't respect your benefits.I hope that you will get back to me.My best wishes :)

10/10 Excelente

Tania

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy bueno cerca del Vaticano lejos del centro
Realmente todo excelente lo único que no me gustó es que en la publicación que ustedes tienen dice que se encuentra en el centro histórico y eso es un error porque está fuera del centro histórico lo que sí es que está a 11 minutos del Vaticano
Se hospedó 2 noches en noviembre de 2022
Respuesta de Francesca Dinoia - Front Office Manager, el 20 nov. 2022
Ciao Tania, Muchas gracias por su evaluación, nos alegra que haya disfrutado de Mama Roma. Como ha leído, nuestro hotel está a sólo 10 minutos a pie de San Pietro, todas las demás atracciones son fácilmente accesibles mediante el servicio de metro. Espero volver a verte pronto para que pruebes las otras sorpresas de Mama Roma!Mama Loves You! 3

10/10 Excelente

Julio Cesar

Se hospedó 3 noches en septiembre de 2022
Respuesta de Francesca Dinoia- Front office manager, el 8 oct. 2022
Ciao Julio Cesar, Thanks for your feedback, we truly appreciate.We are very happy to know that you enjoyed your stay and the Mama’s vibes!! Mama is a unique place to live, relax and share your emotions with the Mama Gang! Looking forward to welcoming you again soon!!Mama Loves You! 3

8/10 Bueno

ENRIQUE

Se hospedó 2 noches en marzo de 2022
Respuesta de Francesca Dinoia, el 26 abr. 2022
Ciao Enrique, let's come back to Mama Shelter Roma, We will show how your stay will be the best Mama loves you!

10/10 Excelente

Zunilda Raquel

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2021

10/10 Excelente

Jeremy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
L’hebergement a beaucoup de charme, on est un peu excentré de l’hyper centre à pied, mais heureusement il y’a un métro à 2mins à pied qui nous emmène en 10mins dans tout l’hypercentre. Les chambres sont confortables, seul bémol les gel douche, savons… fournis ne sont pas vraiment au niveau
Se hospedó 4 noches en abril de 2024
Respuesta de Enrica Front Office Shift Leader, el 10 may. 2024
Dear Jeremy,thank you so much for your time spent reviewing our Mama Roma!Wow, you rated us with the best score, thank you!!!We are incredibly happy that you loved your stay and loved the charme of Mama Roma. :)For what concerns the amenities in the bathroom, has Mama has a green heart, we provide a more sustainable soap, an ALL IN ONE solution that perfectly works as shampoo, hair conditioner and body wash.We truly hope that shall you visit the Eternal City again you would like to come to Mama Shelter once more, we can't wait to welcome you back!MAMA LOVES YOU

10/10 Excelente

Gijsbert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en mayo de 2024
Respuesta de Enrica Front Office Shift Leader, el 8 may. 2024
Dear Gijsbert,we thank you so much for your time spent reviewing our Mama Roma and rating us with the best score!We are super happy that you had an amazing stay and we hope we can welcome you back again soon!MAMA LOVES YOU

10/10 Excelente

Binimol

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very good
Se hospedó 3 noches en febrero de 2024
Respuesta de Enrica Front Office Shift Leader, el 4 may. 2024
Dear Binimiol,we very much appreciate your time spent reviewing your recent experience at Mama Roma and rating us with the best score!We are extremely happy that you loved your Mama Experience and we truly hope to welcome you back soon again!MAMA LOVES YOU

10/10 Excelente

Elizabeth

The staff is very friendly and very helpful
Se hospedó 4 noches en abril de 2024
Respuesta de Vito - Front Office Shift Leader, el 1 may. 2024
Ciao Elizabeth :)thank you so much for choosing MAMA Shelter and to review us with such an high score.We are super happy you enjoyed your experience with us and we can't wait to see you again.A presto!

10/10 Excelente

Lance

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We arrived and they were very helpful. Buffet breakfast was extensive and great. Room was awesome.Very modern. Rooftop was nice. Concierge desk very Accommodating and helpful Close to Vatican and metro we would stay again
Se hospedó 2 noches en abril de 2024
Respuesta de Vito - Front Office Shift Leader, el 1 may. 2024
Ciao Lance :)Thank you so much for the time you spent reviewing our hotel!We are super happy you enjoyed the MAMA experience and we can't wait to see you here for your next stay in the eternal city!A presto!

8/10 Bueno

Derek

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
It was a good stay at the hotel, but a pity that the spa and wellness centre was closed for repairs.
Se hospedó 3 noches en abril de 2024
Respuesta de Enrica Front Office Shift Leader, el 30 abr. 2024
Dear Derek,we thank you so much for your time spent reviewing our Mama Roma and rating us with a a super score!!!We are extremely happy that you loved your stay. :)We totally understand that the extraordinary, yet necessary, closure of our Mama Bath might have affected your stay experience. We thank you deeply for your kind comprehension on this matter. :)We truly hope that shall you come to Rome again you would love to visit Mama Shelter again!The Mama Gang can't wait to welcome you back!MAMA LOVES YOU

6/10 Aceptable

Anneli Maria Sofia

Le gustó: Condiciones de la propiedad
Ordered vegan food in advance but they had no idea. For the second day they had vegan butter (which I had to take to our room) and a tiny yogurt. No vegan cheese or ham. No vegan milk to find.
Se hospedó 3 noches en abril de 2024

8/10 Bueno

Lutz

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 8 noches en abril de 2024
Respuesta de Enrica Front Office Shift Leader, el 30 abr. 2024
Dear Lutz,thank you so much for your time spent reviewing our Mama Roma and for your incredible rate. :)We are extremely happy that you loved your stay and here at Mama Roma we are all looking forward welcoming you back!MAMA LOVES YOU

10/10 Excelente

Ivan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property is close to the train station. Easy access to the Vatican (walking distance 15 min).
Se hospedó 3 noches en marzo de 2024
Respuesta de Enrica Front Office Shift Leader, el 29 abr. 2024
Dear Ivan,thank you so much for your time spent reviewing our Mama Roma.Wow, you rated us with the best score!!!Thank you so much!!!Shall you visit Rome again we totally hope to welcome you back.Arrivederci. :)MAMA LOVES YOU

10/10 Excelente

Nerelyn

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Cute quirky hotel with fantastic service & great breakfast options
Se hospedó 3 noches en abril de 2024
Respuesta de Enrica Front Office Shift Leader, el 28 abr. 2024
Dear Nerelyn,we really appreciate your time spent reviewing your recent experience at Mama Roma.We are extremely happy that you loved everything about your stay appreciating especially the service of our amazing staff and the breakfast options. :)We truly hope that shall you wish to visit Rome again you would like to come to Mama Shelter once more.The Mama Gang can't wait to welcome you back!Arrivederci. :)MAMA LOVES YOU

10/10 Excelente

Frederic

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
nous avons ete surclassé avec peut-être les deux meilleures chambres 25m2 plus une très grandes terrasse au dernier étage. la literie est excellente et l hotel est calme. le petit déjeuner est copieux.
Se hospedó 5 noches en abril de 2024
Respuesta de Enrica Front Office Shift Leader, el 27 abr. 2024
Dear Frederic,we thank you so much for your time spent reviewing our Mama Roma!Wow, you rated us with the best score! Thank you!!!We are extremely happy that you loved your Mama Experience and appreciated the free room upgrades. :)We truly hope to welcome you back soon again!MAMA LOVES YOU

10/10 Excelente

BABETTE

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Close to the Vatican
Se hospedó 2 noches en abril de 2024
Respuesta de Enrica Front Office Shift Leader, el 24 abr. 2024
Dear Babette,we thank you so much for your time spent reviewing our Mama Roma and rating us with the best score!We are incredibly happy that you had a perfect stay and appreciated, especially, the proximity of our hotel to the Vatican.Shall you visit the Eternal City again, we truly hope you would love to come and visit us again, the Mama Gang can't wait to welcome you back. :)Arrivederci!MAMA LOVES YOU

8/10 Bueno

Femmy

Viaje familiar
Le gustó: Servicio y personal
Gezellig, levendig hotel, rooftop heerlijk, binnentuin, lekker om even bij te komen na dag in drukke stad, zwembad was niet open helaas.., kamers zijn prima
Se hospedó 3 noches en abril de 2024
Respuesta de Enrica Front Office Shift Leader, el 23 abr. 2024
Dear Femmy,we thank you so much for your time spent reviewing our Mama Roma and rating us with such a great score. :)We are incredibly happy that you loved your stay and had an amazing Mama Expereience. :)We totally understand that the extroardinary, yet necessary, closure of our Mama Bath might have influenced your stay. We deeply thank you for your kind comprehension on that. :)We truly hope that shall you visit Rome again you would like to come to Mama Roma again and enjoy another wonderful experience! :)MAMA LOVES YOU

8/10 Bueno

Jonna

Viaje en grupo
Le gustó: Limpieza
A little conflicted. But would have to say more style over substance. Check in was friendly and easy and quick. Hotel room was big and spacious. Location walking distance to everything. Down side. Went to get coffee after arriving early. Directed to sit in lobby of restaurant and told she would take care of us. No one ever came back. We looked around. Nothing. We left after 20 minutes of not being served. Decided to try our luck at roof top. Cold night. No heaters. Seated quickly but took 10 min for someone to take our order. Happy hour not clear so if explained would not have ordered food as well. Had to ask twice in 10 minutes to get 2 glasses of wine. It was not busy. Asked for bill and showed voucher. Was first told to see manager, but then said server would take care of. We waited. We had to get up and go to cash to pay as never came back. Cafè across corner can serve 10 at once. And quick. Mama shelter needs better staff training for restaurants. No coffee/ tea facilities in room. Could not get kettle so had to buy my own as restaurant only opens at 0700. One garbage can in room. Masks were odd. Overall great location but would suggest you just sleep and get out to the eternal city.
Se hospedó 3 noches en abril de 2024
Respuesta de Enrica Front Office Shift Leader, el 21 abr. 2024
Dear Jonna,we thank you so much for your time spent reviewing our Mama Roma and rating us with a very positive score.We totally thank you for your honest feedback about our restaurant and bar services. We will share it with the team as a way to improve our services and offers and make your next stay better. We are saddened to know that our service did not meet your expectations as at Mama Shelter our guests' satisfaction is our main priority.The masks in the room are used to make fun and they are at standard at Mama Shelter. :)We totally hope that shall you visit Rome again you would still like to come to Mama Roma again, we can't wait to welcome you back!MAMA LOVES YOU

8/10 Bueno

Mario Francesco

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent staff and servicing, rooms spacious and well equipped. Quirky design interesting and engaging. Only criticism is evenings in restaurant far too noisy. Presence of DJ very distracting and made it impossible to have dinner conversation. On request we were quickly moved to Pizzeria area (thankfully not too busy during our visit) which was slightly quieter but music still intrusive.
Se hospedó 3 noches en abril de 2024
Respuesta de Enrica Front Office Shift Leader, el 21 abr. 2024
Dear Mario Francesco,we thank you so much for your time spent reviewing our Mama Roma and rating us with such a high score!We are extremely happy that you enjoyed your stay and appreciated, especially, the kindness of our staff and our quirky design. :)We thank you for your honest feedback about the live music and dj set. As Mama Shelter we have the standard to host live music and dj set on Thursdays, Fridays and Saturdays. :) We are happy to know that as soon as you requested assistence to our Gang we helped you promptly and found a more suitable table for you. :)Dear Mario Francesco we truly hope that shall you wish to visit Rome again you would love to be our guest again, the Mama Gang can't wait to welcome you back!MAMA LOVES YOU

10/10 Excelente

Jennifer

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was very friendly and helpful. Would definitely stay at Mama Shelter again!
Se hospedó 9 noches en abril de 2024
Respuesta de Vito - Front Office Shift Leader, el 19 abr. 2024
Ciao Jennifer :)Thank you so much for the time you spent reviewing our hotel.We are glad you enjoyed your stay with us and that you appreciated our staff!Hope to see you soon here :)MAMA Loves You! 3

10/10 Excelente

Emma

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hôtel très proche du métro et du Vatican, avec un personnel jeune, dynamique et professionnel.
Se hospedó 4 noches en abril de 2024
Respuesta de Vito - Front Office Shift Leader, el 19 abr. 2024
Ciao Emma :)Thank you so much for the time you spent reviewing our hotel.We are glad you enjoyed your stay with us and that you appreciated our staff!Hope to see you soon here :)MAMA Loves You! 3

10/10 Excelente

Ian Matthew, New York

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing staff who go above and beyond to make you welcome and feeling like VIP! Well appointed and comfortable rooms. Ultra clean and welcoming. Fitness facilities are great. Great café and bar. Note: I am in Rome often for work and leisure - This is my new go-to for each visit. Home away from home :)
Se hospedó 6 noches en marzo de 2024
Respuesta de Enrica Front Office Shift Leader, el 18 abr. 2024
Dear Ian,we thank you so much for your time spending reviewing our Mama Roma!Wow, you rated uswith the best score!Thank you!!!We are so happy that you truly loved your stay and had an amazing Mama experience loving the comfy rooms and, most importantly the way our staff made you feel. :) The best compliment we could receive is that you felt at home!We truly hope that shall you visit Rome again you would like to come to Mama Shelter once more!The Mama Gang can't wait to welcome you back!!!MAMA LOVES YOU

8/10 Bueno

NGUYET

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Like: near metro, walkable to the Vatican museum, welcome drink. Didn’t like: no shampoo and did not give me any upgrades for the group booking of 7 rooms
Se hospedó 4 noches en abril de 2024
Respuesta de Enrica Front Office Shift Leader, el 18 abr. 2024
Dear Nguyet,we thank you so much for the time spent reviewing our Mama Roma and rating us with such a positive score. :)We are extremely that you had a very pleasent stayand loved the location of the hotel and the welcome drink. :)All our rooms have ALL IN ONE soap amenities which is a solid soap that works as shampoo, hair conditioner and body wash. :)For what concerns room upgrades, those are always upon hotel availabilities and cannot be guaranteed. :)We hope that shall you wish to come to Rome once more you would like to visit us once more. :)The Mama Gang can't wait to welcome you back!MAMA LOVES YOU

10/10 Excelente

Lita

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel was excellent, clean and quiet. The staff was very helpful, and the restaurant had excellent food and coffee. It was just a minute walk from the metro station and bus stop, so very easy to get around to everything within 10-20 minutes at most. It’s a nice quiet neighborhood away from all the tourists.
Se hospedó 5 noches en abril de 2024
Respuesta de Enrica Front Office Shift Leader, el 16 abr. 2024
Dear Lita,we thank you very much for your time spent reviewing our Mama Roma with the best score!!!We are really happy that you loved your stay and appreciated especially the location of Mama Roma and, of course, the kindness of our helpful staff. :)We truly hope that shall you visit Rome again you would love to come to Mama Shelter once more!MAMA LOVES YOU

8/10 Bueno

Marcy

Le gustó: Limpieza, servicios, condiciones de la propiedad
The staff at bar in pizzzeria weren’t very friendly.
Se hospedó 3 noches en abril de 2024
Respuesta de Vito - Front Office Shift Leader, el 19 abr. 2024
Ciao Marcy :)Thank you so much for the time you spent reviewing our hotel. We are glad you enjoyed your stay and we apologize if you didn't feel the Gang spirit. We are sure you will be able to enjoy it in your next stay with us!MAMA Loves you! 3

10/10 Excelente

Jenna

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Cannot say enough nice things about this stay. I don't travel much, they made everything SO EASY and SO NICE. The restaurant in the hotel is PHENOMENAL. The staff were KIND and HELPFUL. The room and furniture and common spaces and finishes are VERY high end. Will recommend to every person going to Rome. Oh and the LOCATION is 10 minutes from the Spanish Steps via metro. And it's right next to Bonci? Amazing.
Se hospedó 7 noches en abril de 2024
Respuesta de Enrica Front Office Shift Leader, el 15 abr. 2024
Dear Jenna, we thank you so much for your time spent reviewing our Mama Roma. :)Wow, you rated us with the best score!!! Thank you!!! We are extremely happy that you loved eveything about your stay, from the location to the kindness of our helpful staff!Our Mama Gang can't wait to welcome you back!MAMA LOVES YOU

8/10 Bueno

Anja

Se hospedó 4 noches en abril de 2024
Respuesta de Enrica Front Office Shift Leader, el 4 may. 2024
Dear Anjia,we thank you so much for your time spent reviewing our Mama Roma and rating us with such a great score!We are extremely happy that you loved your experience. :)We truly hope to welcome you back here soon!MAMA LOVES YOU

10/10 Excelente

Björn, Muenster

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Top Hotel with friendly staff
Se hospedó 9 noches en marzo de 2024
Respuesta de Enrica Manno Front Office Shift Leader, el 13 abr. 2024
Dear Bjorn,we very much thank you for your time spent reviewing our Mama Roma and rating us with the best score!We are extremely happy that you loved your stay and truly appreciated the kindness of our staff!We hope that shall you visit Rome again you would like to visit Mama Roma once more, the Mama Gang can't wait to welcome you back again!MAMA LOVES YOU

10/10 Excelente

Leyvi

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent customer service. They took their time to give instructions. Always ready to help. The only downside is the lack os space in the room because the bed is at the centre of the room. Other than that, it’s all great!
Se hospedó 4 noches en abril de 2024
Respuesta de Enrica Manno Front Office Shift Leader, el 13 abr. 2024
Dear Leyvi,we thank you for your time spent reviewing our Mama Roma and your recent experience with the best score. :)We are extremely happy that you loved your stay and really felt cuddled from the kindness of our helpful staff. :)We truly look forward welcoming you back again soon!MAMA LOVES YOU

4/10 Malo

Tami

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
We arrived with high expections, but this hotel just not as good as it looks like. We receiced mail about their bed and mattrass options and we choosed the hotel just because of the pool that we wanted to enjoy after long walks in the city. Instead of that there were no pool (under construction but when i checked the official site it was till the end of March Only) and they offered us welcome drink to make us feel better. Yes welcome drink instead of spa and pool in a 4star hotel, when you pay such a lot. We complained after the second night about the mattrass which is soft and our back hurts, they said they will change the mattrass... but nithing changed and we spent 7 nights with back pain. After booking and also before the arrival I sent an email to ask for a silent room, and surprisly we've got the one which facing the street with dog barks, car beeping etc.... the roof was closed so no options to be there and get a drink ( they said its the season, but its april and there is 24 °c and sun). In general the hotel doesnt give anything under the name of constraction or season that makes this place different from other cheaper hotels. The staff was super nice and Rome is beautiful,but its not what you are paying for.
Se hospedó 7 noches en abril de 2024

10/10 Excelente

Tamara, Richmond

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was very professional. They helped us with whatever we needed. We were able to eat in the restaurant. They gave us ideas. As for things to do, they always greeted us and anything we needed extra like pillows and towels. They always saw that we had it. I was very well pleased with my stay
Se hospedó 5 noches en marzo de 2024
Respuesta de Enrica Front Office Shift Leader, el 6 abr. 2024
Dear Tamara,we very much appreciate your time spent reviewing your recent experience at Mama Roma.Wow, you rated us with the best score. Thank you!!!We are extremely happy that you loved your stay and appreciated especially the the kindness and proactivity of our professional staff. :)I will personally share your feedback with the team as a true appreciation for the hard work they do everyday to ensure the highest customer service standards to our guests. :)The Mama Gang truly hopes to welcome you back on your next trip to the Eternal City. Arrivederci!MAMA LOVES YOU

6/10 Aceptable

TONY

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios
Très bon emplacement pour l'accès au métro et la place saint pierre. Hôtel propre. Surclassement mais grosse déception. Chambre au 5 étage mais bruit extérieur le WE très gênant...les fenêtres ne sont pas assez performantes. matelas creusé. Pour le reste hôtel ok
Se hospedó 3 noches en marzo de 2024
Respuesta de Enrica Manno Front Office Shift Leader, el 13 abr. 2024
Dear Tony,we very much thank you for your time spent reviewing our Mama Roma. :)We are truly happy that you appreciated your overall stay and the location of the hotel. :)We are saddened however to know that you experienced issues with the noise coming from the street especially because our rooms at the highest floor are the most quiet ones. Has this been reported to the reception? Because the team might have helped you with a room move or simply asking the technician to double checked that you room's windows had no damage.We hope, anyway, that shall you wish to visit Rome again you would like to visit Mama Roma once more, the Mama Gang can't wait to welcome you back again!MAMA LOVES YOU

6/10 Aceptable

jasminka

Viaje familiar con niños
Le gustó: Servicio y personal y condiciones de la propiedad
The property is quite of bit of walk from Vatican. Map looks deceiving so you would need a cab that costs about $17 to ride it to Vatican. Property did not have any coffee in the rooms. Rooms were not properly wacumed found broken nails on the floor. Unfortunately we noticed this when we were leaving so that was not addressed. Spa and pool were under construction and the restaurant on the roof is closed even though it let you book a table online so check before you assume you having lunch planned. Staff was wonderful And very friendly. Overall average hotel with very unique room setup and interesting decor.
Se hospedó 1 noche en marzo de 2024
Respuesta de Enrica Front Office Shift Leader, el 3 abr. 2024
Dear Jasminka,we very much appreciate your time spent reviewing our Mama Roma and your overall experiemce. :)We are happy to know that you appreciated our funcky style and deco as well as the extremely kind staff.We are however very saddened to know that there had been issues with the cleaning of the room. If we had know that in advance we would have surely reported this to our housekeeping team. We will anyway investigate this and we thank you for your feedback on this matter. :)We truly hope that shall you visit Rome again you would like to come to Mama Roma once more.The Mama Gang can't wait to welcome you back again!Arrivederci. :)MAMA LOVES YOU

10/10 Excelente

Timothy, Ladera Ranch

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This place was extraordinary! The reception was wonderful, and we had really great pizza from their restaurant. The room was big, restroom was clean and modern, bed was comfortable, and overall a great stay! The street was loud, and we wanted the windows open for the air, so we got used to it.
Se hospedó 1 noche en marzo de 2024
Respuesta de Enrica Front Office Shift Leader, el 3 abr. 2024
Dear Timothy,we very much appreciate your time spent reviewing our Mama Roma and rating us with the best score!We are extremely happy that you loved your stay and had an amazing Mama Experience appreciating, especially, the comfy room, the kindness of our staff and, of course, our delicious pizza. :)We are saddened to know that noises from the street were earable. Had this been reported to the front desk in order to help you eventually with a room move?We hope that despite this you would love to come and visit us once more during your Roman holidays!The Mama Gang can't wait to welcome you back again!!!MAMA LOVES YOU

10/10 Excelente

Jorge

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very friendly staff !
Se hospedó 4 noches en marzo de 2024
Respuesta de Enrica Front Office Shift Leader, el 27 mar. 2024
Dear Jorge,we thank you deeply for your time spent reviewing our Mama Roma and rating us with the best score!We are extremely happy that you loved your stay and appreciated, especially the friendliness of our staff!The whole team really looks forward welcoming you back soon!MAMA LOVES YOU

10/10 Excelente

Gerardo, New York

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel has a character and great atmosphere!
Se hospedó 7 noches en marzo de 2024
Respuesta de Enrica Front Office Shift Leader, el 25 mar. 2024
Dear Gerardo,we very much appreciate your time spent reviewing our Mama Roma!We are increibly happy that you had a great stay and loved the Mama Vibes!The Gang can't wait to welcome you back!!!Arrivederci. :)MAMA LOVES YOU