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Opiniones de Porto Romano The Marina Resort

4 out of 5
Porto Romano The Marina Resort
Via Costalunga 21/31, Fiumicino, Rome

Opiniones

9.4

Excepcional

Puntuación de 10, es decir, Excelente. Basada en 290 de 374 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 57 de 374 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 15 de 374 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 6 de 374 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 6 de 374 opiniones" "

9.8/10

Limpieza

9.6/10

Servicio y personal

9.0/10

Servicios

9.4/10

Condiciones de la propiedad

9.2/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Maria, calexico

Viaje en grupo
Le gustó: Limpieza y servicio y personal
Todo muy bonito y limpio, lo único muy incomodo es que no tiene elevador
Se hospedó 1 noche en abril de 2023
Respuesta de Jessica, el 12 abr. 2023
Dear Guest,Thank you for your review! We value your opinion and hope to get better every day.

10/10 Excelente

SALOMON

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo bien No tiene elevador para llegar al segundo nivel de habitaciones
Se hospedó 1 noche en julio de 2022

10/10 Excelente

Domas

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place to stay near Rome’s Fiumicino Airport. Expensive, but made our last night more pleasant and restful.
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

christine

Le gustó: Servicios y condiciones de la propiedad
Room service charge: 18 euros. They yell this over the phone when you ask to dine room service in room, before even ordering. Then they make sure you will never order again by forgetting half the items in the plate ordered. The hotel is 20 to 25 euro drive to Fiumicino by transfer, taxi or Uber. One way. Only restaurant on site. The place is in the middle of nowhere.
Se hospedó 3 noches en mayo de 2024

2/10 Terrible

Blythe

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal y servicios
Waited at the airport for 1 hour and 45 minutes for the hotel shuttle. When they arrived to pick us up they would not take accountability and told us that they were there at the time they were scheduled to. Staff did not charge us for the shuttle after we complained. 7am hammering and landscaping right outside our room incessantly and did not stop after we checked out at 11am. Beautiful facility (however everything is seasonal so we did not get a pool or spa for the price we paid). Ordered room service and they waited until they got to the room with half our order stating that they no longer serving the dish we ordered. Did not call to let us know. Would not stay there again as hospitality was garbage and it is very out of the way.
Se hospedó 1 noche en mayo de 2024
Respuesta de Jessica, el 16 may. 2024
Dear Mr Blythe,we are sorry to hear your stay with us was not up to your standards and to see such a low score especially since the problem with the shuttle was out of our hands. We tried our best to help you catch it and we did not charge you the ride to apologize -even though as I said it was out of our hands because it depends if you are in the correct meeting point/show up in time.Also, the pool is seasonal but the SPA it's open and available and you decided not to use it.About the rest we apologize for any inconvenience that may have occurred.Regards.

8/10 Bueno

Benjamin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very tranquil environment.
Se hospedó 1 noche en mayo de 2024
Respuesta de Jessica, el 16 may. 2024
Dear Benjamin, thank you for your feedback!

10/10 Excelente

Kaysie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful, peaceful. The one drawback is that the rooms are often up rather steep spiral staircases, so be careful. Also, it means you have to carry your suitcase up. But honestly was such a beautifulstay!
Se hospedó 1 noche en mayo de 2024
Respuesta de Jessica, el 16 may. 2024
Dear Kaysie,thank you for your lovely and honest review. We appreciate and value your opinion.Best regards.

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We enjoyed our stay and close to the airport. Ostia was a pleasant afternoon
Se hospedó 1 noche en mayo de 2024
Respuesta de Jessica, el 16 may. 2024
Dear James, thank you for your feedback! We value and appreciate your opinion. Best regards.

10/10 Excelente

Lakelan

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Even though there was no water in the pool, season not open yet, the grounds, the room and the staff were incredible. Very accommodating with planning for early shuttle to the airport. Restaurant was very good as well.
Se hospedó 1 noche en mayo de 2024
Respuesta de Jessica, el 16 may. 2024
Dear Lakelan, thank you for your feedback. We are overjoyed to see such a splendid review of your stay with us.Best regards

4/10 Malo

James

Viaje de negocios, Viaje familiar
Le gustó: Condiciones de la propiedad
No le gustó: Servicio y personal
Promised shuttle pickup at airport did not happen. Shuttle did not show. Hotel did not answer phone. We had to get an Uber to the hotel.
Se hospedó 1 noche en mayo de 2024
Respuesta de Jessica, el 10 may. 2024
Dear James,We are sorry to see such a low score for something that was out of our hands. We can only book the shuttle TO the airport, as we did for you this morning.The shuttle FROM the airport does not work by booking, so we did not "promise" anything, you just have to show up at the meeting point and wait for the ride at the correct scheduled time. The shuttle driver cannot wait for you and if you miss the ride it’s out of our hands. Also, we did speak to you yesterday and then to the driver who told us they picked up everyone that was at the stop.

10/10 Excelente

Kathy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very quiet peaceful and comfortable room. Great food and ambiance
Se hospedó 1 noche en mayo de 2024
Respuesta de Jessica, el 8 may. 2024
Dear guest,thank you so much for this lovely feedback! We are glad you enjoyed our hotel and hope to welcome you back in the future.

10/10 Excelente

Kim

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely hotel and the surrounding area is nice to walk around. The breakfast was very good.
Se hospedó 1 noche en febrero de 2024
Respuesta de Jessica, el 7 may. 2024
Dear Kim. thank you for your lovely review.Best regards.

10/10 Excelente

Will

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place and very friendly staff. When we return to the Rome area we will be staying here for sure. Wish we were there in the summer with the pool open, you can’t beat this place.
Se hospedó 1 noche en mayo de 2024
Respuesta de Jessica, el 5 may. 2024
Dear Will,thank you so much for your review. We are overjoyed to know you had an excellent time with us and can't wait to welcome you again, perhaps in the summer as you suggested.

10/10 Excelente

Janet

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Very relaxing atmosphere. Staff are very nice and helpful. One of the place I’ll stay over and over again. Thank you so much.
Se hospedó 1 noche en abril de 2024
Respuesta de Jessica, el 29 abr. 2024
Dear Janet, thank you so much for this review. We are pleased to know your experience with us was excellent and we can't wait to welcome you back soon. Best regards

10/10 Excelente

Marie

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wonderful service..great restaurant...lovely setting on the water...15 minute ride to the airport.
Se hospedó 1 noche en abril de 2024
Respuesta de Jessica, el 29 abr. 2024
Dear Marie, thank you so much for your review! We are glad you enjoyed our resort.

10/10 Excelente

Marizahn

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing place
Se hospedó 1 noche en abril de 2024
Respuesta de Jessica, el 28 abr. 2024
Dear Marizahan, thank you for your review!Best regards

10/10 Excelente

Claudia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful property!
Se hospedó 1 noche en abril de 2024
Respuesta de Jessica, el 27 abr. 2024
Dear Claudia, thank you so much for this review!

10/10 Excelente

Barbara, New Lenox

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff and service have been amazing. We have been treated great and the property is truly beautiful. 5 star all the way!!!!
Se hospedó 1 noche en abril de 2024
Respuesta de Jessica, el 27 abr. 2024
Dear Barbara, thank you so much for this kind words.Dear Amanda,We couldn't be happier to read your fantastic review!It's delightful to know that our hotel exceeded your expectations and provided you with a memorable experience. We hope to welcome you back in the future.

10/10 Excelente

Ann

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely spacious room with balcony overlooking water! Staff very friendly and helpful. Delicious food at restaurants onsite, and free breakfast buffet helped start our day. The Turkish bath and sauna was so relaxing, the perfect ending after a day touring Rome. Thank you, we enjoyed our stay very much!
Se hospedó 2 noches en abril de 2024
Respuesta de Jessica, el 27 abr. 2024
Dear Ann,We couldn't be happier to read your fantastic review!It's delightful to know that our hotel exceeded your expectations and provided you with a memorable experience.Thank you for your kind words, and we can't wait to welcome you back again soon.

2/10 Terrible

Linh

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
We were disappointed with our stay at this resort. Our room was small, dated and had an unpleasant smell. We needed a one night stay due to our early flight back to the U.S. and thought this place would provide us with that but the smelly room was stressful. The resort is far away from everywhere and not possible to walk anywhere without having to pay for a taxi. I would not stay here again nor recommend it to anyone. There is a Hilton hotel in the airport that I think a better choice.
Se hospedó 1 noche en abril de 2024
Respuesta de Jessica, el 27 abr. 2024
Dear Linh,we are sorry to hear that you are not happy with your experience with us. We have different kind of rooms and suites and the one you chose is one of the smallest (with the exact measurements on the website for anyone to see). Also, the hotel is only 4 years old and is refreshened and renovated annually, so we truly do not understand the "dated" comment. Same goes for our location. We are close to Fiumicino Airport but not so close that we are in that chaotic area, enjoying our little piece of green and quiet. Which, of course, is not something a hotel located at the entrance of the aiport can provide. To anyone their preferences, I guess.

10/10 Excelente

Kaitlyn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Jessica, el 27 abr. 2024
Dear Kaitlyn, thank you so much for this review!

10/10 Excelente

Benjamin

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
12 minutes from the airport.
Se hospedó 1 noche en abril de 2024
Respuesta de Jessica, el 27 abr. 2024
Dear Benjamin,thank you for your review! We are glad you liked our closeness to the airport. Best regards

10/10 Excelente

Harley, Seattle

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Small building but big grounds - beautiful view of the Tiber. Restaurant on site was delicious with wonderful staff.
Se hospedó 1 noche en abril de 2024
Respuesta de Jessica, el 27 abr. 2024
Dear Harley,thank you for this review. We are overjoyed to know our scenery, our restaurant and our staff provided you with an amazing experience. Best regards

10/10 Excelente

Lorna

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We loved being on the water. Also, the bistro is fabulous. We loved it!
Se hospedó 1 noche en abril de 2024
Respuesta de Jessica, el 14 abr. 2024
Dear Lorna, thank you so much from this lovely review. We are glad to hear you had a pleasant stay with us.Best regards

10/10 Excelente

Brittan, BOISE

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
This is a perfectly nice hotel but it is somewhat secluded. They do have a small bar, café and restaurant but if you want to do anything else you need to get in a shuttle or drive for 20 minutes. The food was excellent and they have a nice but limited breakfast included. WE were on the top floor (2 story building) but no elevator.
Se hospedó 1 noche en abril de 2024
Respuesta de Jessica, el 14 abr. 2024
Dear Brittan, thank you for your lovely review. We are glad to know you enjoyed our hotel and our restaurant! Best regards

10/10 Excelente

Hayley

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Jessica, el 12 abr. 2024
Dear Hayley, thank you so much for this feedback!

10/10 Excelente

Rafael, huntington beach

Viaje familiar
Le gustó: Limpieza
What a nice surprise is this hotel! We booked to be close to the airport for a early flight next day, and it end up being one of the top parts of our trip! Will come back for sure! The staff it’s very helpful and super nice! Beds are really comfortable and it’s the room over all it’s super clean!
Se hospedó 1 noche en abril de 2024
Respuesta de Jessica, el 8 abr. 2024
Dear Rafael, thank you so much for this lovely review! We are overjoyed to hear you are having such a great time with us and we can't wait to welcome you back in the future! Best regards

10/10 Excelente

SIMONE, CURITIBA

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Jessica, el 8 abr. 2024
Dear guest, thank you so much for your review!

10/10 Excelente

Linda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Liked the tropical feel of the surroundings.
Se hospedó 1 noche en abril de 2024
Respuesta de Jessica, el 7 abr. 2024
Dear Linda, thank you for your lovely review!

10/10 Excelente

Lillian

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean close to the airport and staff is so friendly. The room has a balcony beautiful view the room itself is clean and a good size . The area is beautiful well kept. I would definitely go again. The Marina is amazing. I give it a 10….
Se hospedó 2 noches en marzo de 2024
Respuesta de Jessica, el 3 abr. 2024
Dear Lillian,thank you so much for this kind review. We are overjoyed to know that you enjoyed your stay with us and wish to welcome you back in the future.Best regards

6/10 Aceptable

Nicole, Calgary

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
Beautiful resort and area. Quiet and safe.
Se hospedó 1 noche en marzo de 2024
Respuesta de Jessica, el 3 abr. 2024
Thank you for your review!

4/10 Malo

Tricia, Lakeview

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Very nice location, beautiful view and very clean room with a wonderful staff. Only problem were little ants which got into our luggage on night 1. When we brought it to their attention they moved us to another room where we also encountered more ants. We ended up checking out and finding another hotel for night 2
Se hospedó 2 noches en marzo de 2024
Respuesta de Cinzia, el 2 abr. 2024
Dear guest,Thank you for your review. We are sorry to read that your experience with Porto Romano was not a positive one. We'd like to specify in order to avoid misunderstanding, that we've refunded the night you didn't stay in Porto Romano (night 2).We hope you will give us a second chance in the future.Best regards,Cinzia

10/10 Excelente

Maria Dolores, Washington

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Wonderful Hospitality every time!!
Se hospedó 1 noche en marzo de 2024
Respuesta de Jessica, el 22 mar. 2024
Thank you for your great feedback! We are overjoyed to know you enjoyed your stay with us and can't wait to welcome you back soon.

10/10 Excelente

Monica

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very comfortable and clean.
Se hospedó 1 noche en marzo de 2024
Respuesta de Jessica, el 20 mar. 2024
Thank you for your kind feedback!

10/10 Excelente

Patricia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Spotless and well appointed. friendly staff and they upgraded us to a superior room without asking!
Se hospedó 1 noche en marzo de 2024
Respuesta de Natascia, el 9 mar. 2024
Dear Patricia, thank you so much for this kind review! We are pleased to know you enjoyed your stay with us and hope to welcome you back soon.Best regards.

10/10 Excelente

James

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Relaxing. Clean. Quiet. Beautiful restaurant.
Se hospedó 1 noche en marzo de 2024
Respuesta de Natascia, el 9 mar. 2024
Thank you for your feedback! We are glad to hear you had a pleasant time with us.

10/10 Excelente

Kurt

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Was a wonderful stay; comfortably close enough for an early departing flight from the airport
Se hospedó 1 noche en febrero de 2024
Respuesta de Jessica, el 6 mar. 2024
Thank you so much for your kind review! Best regards

8/10 Bueno

Michelle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Natascia, el 2 mar. 2024
Dear Michelle thank you for the nice review!Hoping to see you back soon,Kind regards

10/10 Excelente

JuanPablo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beautiful please close the airport
Beautiful place. Unfortunately, we stayed just one night.
Se hospedó 1 noche en febrero de 2024
Respuesta de Jessica, el 19 feb. 2024
Dear guest, thank you so much for this kind review! We are pleased to know you enjoyed your stay with us and hope to welcome you back soon.Best regards.

10/10 Excelente

Gary

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Quick stop in Rome
This is a great hotel close to the airport but far enough away that you don’t feel like you’re staying at the airport. The rooms and bathrooms are very large compared to others in the Rome area. It’s right on the water- and It’s about a 40min taxi ride to Rome (65euro). We highly recommend.
Se hospedó 1 noche en febrero de 2024
Respuesta de Jessica, el 15 feb. 2024
Dear guest,thank you for this kind review! We are pleased to hear that you had an excellent experience with us and hope to welcome you back soon.Best regards.

8/10 Bueno

Jason

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Nice atmosphere
Se hospedó 1 noche en febrero de 2024
Respuesta de Jessica, el 12 feb. 2024
Dear Jason,thank you for your feedback!

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Jessica, el 7 feb. 2024
Thank you for your feedback!

8/10 Bueno

Alfred

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Jessica, el 7 feb. 2024
Thank you for your feedback!

10/10 Excelente

Lewis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A wonderful one night stay.
Paula was terrific- super friendly and helpful. Valerio was amazing bartender- best Old Fashioned ever! - and counseled me on perfect dinner selections. Spa was fantastic!
Se hospedó 1 noche en enero de 2024
Respuesta de Paola, el 22 ene. 2024
Thank you so much for your kind words. I'll make sure Valerio sees it too as I'm sure it will make him happy. We try our best to give the best possible experience to our guests and such positive feedbacks are very rewarding. Hope we'll have the pleasure of having you again soon. Thanks againPaola

10/10 Excelente

JOSE SERGIO

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Vontade de conhecer com tempo e calor !!
Foi apenas para uma noite antes de nosso embarque no aeroporto de Fuimicino. Mas o lugar parece ser super interessante no verão !!
Se hospedó 1 noche en enero de 2024
Respuesta de Natascia, el 21 ene. 2024
Esperamos voces no verao entao!Foi um prazer telos aqui.Cumprimentos

10/10 Excelente

Coleman

Spa and staff were wonderful
Se hospedó 1 noche en enero de 2024
Respuesta de Natascia, el 21 ene. 2024
We are very glad you enjoyed your stay with us and hope to see you back soon.Regards

10/10 Excelente

Michelle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Natascia , el 21 ene. 2024
Thank you very much for your review!Kind regards

10/10 Excelente

EMANUELE

Se hospedó 1 noche en enero de 2024
Respuesta de Jessica, el 14 ene. 2024
Dear Emanuele, thank you so much for your fantastic review!

10/10 Excelente

Liviu

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Natascia, el 12 ene. 2024
Thank you for your nice review.Kind reagrds

10/10 Excelente

Sherry, San Pedro

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had one night in Rome and wanted to be close to the airport. There is a shuttle which takes you from airport to the hotel which is in a marina and quite lovely area. It is about 15 minutes (not 5 lol) away from airport and the facility is lovely. Staff was very nice and helpful. You can shuttle back to airport to take train into Rome.
Se hospedó 1 noche en enero de 2024
Respuesta de Natascia , el 10 ene. 2024
Dear Sherry, thank you for the great review!Hoping to see you back soon.Kind regards