Dear Miquel Angel, thank you for your review. Unfortunately, as it sometimes happens we are not able to find any correlation between your short review and the total rating assigned to our property. Reading your words, I would have presumed a decent rating for a simple accommodation that offers what it advertises at a reasonable price, and not a merely sufficient one. However, we will certainly be happy to have you again in our property, in the near future, and hopefully attain a higher rating from you. Kind regards, Andrea

Dear Anna, thank you very much for your review. The main thing, for me, in your comment is that our reception was not able to be clear, explain exactly what you paid and be sure to reply with satisfaction to your question, I apologise and I will try to understand with our staff how this situation was handled. The difference between a standard room and a superior, is the space, the superior is bigger. The photos show similar rooms, the style is the same but the rooms are correctly assigned. Anyway, hope you can come for a second visit and we will do our best to offer you a nice stay. Best regards, Andrea, Guest Relations Manager

Dear Guest, thank you very much for your detailed review. We are glad you had a pleasant stay in our property and we do hope you will choose our guesthouse again in the near future, we already look forward to your next visit. See you soon, Andrea, Guest Relations Manager

Gentile Ospite, grazie, siamo contenti che nel complesso la sua permanenza sia stata piacevole, speriamo ci darete occasione di fare meglio in futuro. I nostri materassi sono tutti ortopedici ma sappiamo che non tutti i nostri clienti sono abituati a questa sana soluzione per la propria schiena. Ci scusiamo invece per l'assenza del bidet, non tutte le nostre camere ne sono sprovviste, sebbene tutte hanno nel caso la doccetta, è ovviamente solo una questione di spazio. A presto

Dear Hyun Sook, Thank you for your comments about our establishment. We are glad to know that your stay has been almost fine. We are sorry for the inconvenience with noise, all our rooms are furnished with soundproof windows but, as we are located in the centre of a big city, it's impossible to isolate the room from all the noises coming from the street. Any case we hope we can host you again. Kind regards, Andrea

Dear Guest, thank you for your review. We are happy to know that you enjoyed your stay with us and that you liked our central location. We hope we can host you again soon. Kind regards,

Dear Gustav, thank you very much for this review. What a pleasure to read that your stay with us was almost perfect! Feedback like yours motivates us to fully commit ourselves in providing our guests with an excellent service on a daily basis. I hope you will be able to visit us again in the future. Best regards,

Gentile viaggiatore, la ringraziamo per aver condiviso la sua opinione e siamo felici che la sua permanenza sia stata piacevole, ci dispiace però che non abbia segnalato direttamente alla reception i due problemi riscontrati, saremo intervenuti immediatamente (la tv era stata risintonizzata dal cliente precedente, con la conseguente perdita di alcuni canali e un improvviso calo di pressione aveva messo fuori uso il serbatoio di accumulo che garantisce all'intera struttura acqua calda ad alta pressione), la mattina della sua partenza siamo intervenuti su entrambi i problemi. Ci scusiamo in ogni caso per l'inconveniente e la invitiamo a venirci a trovare in un prossimo futuro, sarà un piacere accoglierla nuovamente,

Dear sir/madam, thank you for taking time to provide us with feedback of your stay. I send you my personal apology for the inconvenience you had. Actually the room you reserved is a family room and not a quadruple one, which is perfect for families, less so for friends; the size of our rooms are standard (or even larger) for the municipality of Rome; anyway the room, the shower and all the beds are clearly shown on the photos during the booking procedure and so you should be well informed about that before your arrival. We haven't found any problems with the Wi-Fi connection, perhaps you were using a different internet connection and not ours. Sorry again for the problems you found but you could also inform our staff at the reception so that we can check and try to solve them during your stay - maybe assign you a large family room we have on the first floor. Kind regards, Andrea

Dear Yoshi, Thank you very much for taking the time to give us a feedback. I am sorry you didn't completely enjoy your stay with us. The 3 keys we gave you have to be used only in case of emergency, as you can open all the doors using the useful pass-codes we provided you during the check-in procedure. The keys are given, as the reception is closed during the night, and therefore you are able to come and go as you wish. Anyway, I hope you will be able to visit us again in the future. I send you my best wishes.

Dear Guest, Thank you very much for your review, we are glad you had a good stay. However, we are very surprised regarding your comment about the dust on the floor. As you can understand, in this business negative comments or complaints can be received on many issues, accidents can occur, and guests' observations help us improve our services. However, there are a few things which we are pretty sure about with regards to offering a high-quality service, mainly because our guests, with their comments, made us understand the quality of the people who manage this property. One is the friendliness and competence of our receptionists and the other is the accuracy and the diligence of our cleaners. All our rooms are managed daily, vacuumed and washed, and we personally supervise that this is done properly. I do not know what gave you the impression of a dusty floor, but in this case I am pretty sure it was a wrong impression. We hope you will visit us again soon and we are sure we will be able to dispel it.

Dear Guest, thank you very much for your review, we are glad you had a good stay with us and we are very sorry about the noise you experienced during the night. We in fact detected which machine made the noise and the restaurant has already intervened. We must thank you also for your report and we hope you will be able to visit us again in a near future. Kind regards, Andrea

Dear Guest, thanks for your feedback about your stay with us; we are happy to know that you enjoyed your stay! We are sorry to know that you had trouble finding our building, we are located just 5 minutes on foot from the Termini Station. Recently, in order to avoid any future problems, we have put up a new board with our name on the street at Via Daniele Manin, so that it is more notable than before. Regarding our staff and reception: our guesthouse is a small business and at times we have just one receptionist to take care of our guests. Usually, it does not cause any problems to our guests, even more so as someone is always present at reception from 8am to 11pm. However, we are sorry if you did not receive the expected assistance by us, we promise you more attention when you next stay with us! Kind regards, Andrea

Dear Mr. Ed, thanks for you great review, we are happy to know that you enjoyed your stay with us! Please note that we recently changed the beds and that we have an elevator/lift that you can use in alternative to the stairs, if you would love to be back in Rome at some point. We really hope so! Kind regards and thanks again, Andrea

Dear Mary, thanks for you 100% positive feedback - it means a lot to us! We really hope to see you here again soon. Kind regards and again, many thanks! Andrea