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Opiniones de SpringHill Suites by Marriott-Houston/Rosenberg

3 out of 5

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 620 de 979 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 238 de 979 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 62 de 979 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 26 de 979 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 33 de 979 opiniones" "

9.2/10

Limpieza

9.0/10

Servicio y personal

8.6/10

Servicios

9.0/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

ERIK

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Falta limpieza y humedades
En toda mi estancia solo una vez se hizo la limpieza y cambio de toallas En el cuarto de baño había hormigas Y malos olores producto de la humedad que presentaba el papel tapiz
Se hospedó 4 noches en febrero de 2024
Respuesta de Assistant General Manager, el 8 feb. 2024
Gracias por tomarse el tiempo para informarnos sobre su reciente visita con nosotros. Lamento ver que su visita general estuvo por debajo de sus expectativas, específicamente en lo que respecta a la limpieza y el estado general de su habitación. Tenga en cuenta que tomamos muy en serio sus comentarios y los discutiremos con los líderes para garantizar que se trate de un incidente aislado. Esperamos tener la oportunidad de darle la bienvenida nuevamente y superar sus expectativas.

8/10 Bueno

Maria

Se hospedó 1 noche en septiembre de 2023
Respuesta de Assistant General Manager, el 25 sept. 2023
Thank you for taking the time to complete a guest satisfaction survey regarding your recent visit with us. We hope to have an opportunity to welcome you back!

10/10 Excelente

Gerardo

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Limpio, buena atención, precio justo, lugar accesible y situado en un área confiable.
Se hospedó 1 noche en abril de 2023
Respuesta de Assistant General Manager, el 6 may. 2023
Thank you for taking the time to share your feedback. We apologize for missing the mark regarding the numbers of coffee in your room. We hope to have the opportunity to welcome you back!

10/10 Excelente

Gerson

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
No limoian ni hacen camas
Me hospede por una semana y nunca entraron a limpiar , ni remplazar toallas ni papel higiénico , tenias q pedirlo en la recepción
Se hospedó 6 noches en enero de 2022

10/10 Excelente

Javier

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
excelente
excelente
Se hospedó 3 noches en diciembre de 2021

8/10 Bueno

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
comodidad en la zona
Un lugar muy limpio, pedir limpieza diaria, muy buena ubicacion
Se hospedó 4 noches en noviembre de 2021

8/10 Bueno

Cliente verificado

Se hospedó 4 noches en junio de 2021
Respuesta de G.M, el 14 jul. 2021
Thank you for your patronage and feedback. We look forward to seeing you in the future.

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Placentero
Buen hotel y el mejor del lugar
Se hospedó 4 noches en noviembre de 2019
Respuesta de G.M, el 3 dic. 2019
Thank you for your patronage and feedback. We look forward to seeing you in the future.

10/10 Excelente

Jaime

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy bueno
Excelente ubicación muy limpio Excelente servicio
Se hospedó 1 noche en mayo de 2019
Respuesta de G.M, el 29 may. 2019
Gracias

10/10 Excelente

Lydia e

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente
Se hospedó 1 noche en junio de 2018
Respuesta de Daniel A, el 14 jun. 2018
Thank you for your patronage. We look forward to seeing you again in the future.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Disfrute cómodo
Excelente

10/10 Excelente

alejandro, venzuela

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente lugar para quedarse
Muy bien
Respuesta de Allyson Redd, el 1 ago. 2015
Estimado Alejandro , Gracias por su opinión sobre nuestro hotel ! Estamos tan contentos de saber que su estancia fue muy bueno! Gracias otra vez por elegir el SpringHill Suites by Marriott Rosenberg , y esperamos verte de nuevo en el futuro!

10/10 Excelente

Juan, Mexico

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente servicio
Muy agradable para regresar

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Por alguna razón que desconozco no tenían habitaciones y me enviaron a otro hotel como a veinte minutos de distancia

8/10 Bueno

Kyle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Ok
Se hospedó 3 noches en mayo de 2024
Respuesta de GM, el 28 may. 2024
Dear Kyle,On behalf of the entire hotel team, I want to thank you for sharing about your recent visit with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excelente

Heather

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fantastic property! My favorite in the area!
Se hospedó 1 noche en mayo de 2024
Respuesta de Assistant General Manager, el 24 may. 2024
Thank you for taking the time to share your feedback with us regarding your most recent visit. We're so happy to see that your stay was exceptional and we will be certain to pass your comments along to the entire team. We hope to have an opportunity to welcome you back!

10/10 Excelente

virginia

Le gustó: Condiciones de la propiedad
Great service at the front desk, quick and easy check in!
Se hospedó 1 noche en mayo de 2024
Respuesta de Assistant General Manager, el 24 may. 2024
Thank you for taking the time to share your feedback with us regarding your most recent visit. We're thrilled to see that your stay was exceptional and we will be sure to pass your comments along to the entire team. We hope to have an opportunity to welcome you back!

6/10 Aceptable

Daniel

Viaje familiar con niños
Small bad in the room
Se hospedó 4 noches en mayo de 2024
Respuesta de Assistant General Manager, el 20 may. 2024
Thank you for taking the time to share feedback regarding your recent visit with us. I'm sorry that the overall condition of the room did not meet your expectations. Please be assured that we will share your feedback with the leadership team to ensure that this is an isolated incident. We hope to have an opportunity to welcome you back and exceed your expectations.

10/10 Excelente

Todd

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios
Nice place to stay. Fix the elevator please!
Se hospedó 4 noches en marzo de 2024
Respuesta de Assistant General Manager, el 7 may. 2024
Thank you for taking the time to share your feedback with us. We're so happy to see that your visit was enjoyable! Regarding the elevators, they have been repaired and are both working now. We hope to have an opportunity to welcome you back!

10/10 Excelente

Todd

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios
Great place to stay. Fix the elevator please!
Se hospedó 4 noches en abril de 2024
Respuesta de Assistant General Manager, el 11 may. 2024
Thank you for taking the time to share your feedback with us regarding your recent stay. We're thrilled to see that your visit was exceptional and we will be sure to pass your comments along to the team. We hope to have an opportunity to welcome you back!Regarding the elevator, it is back up and running!

8/10 Bueno

jazz

N/A
Se hospedó 3 noches en abril de 2024
Respuesta de Assistant General Manager, el 24 abr. 2024
Thank you for taking the time to let us know about your recent visit with us. We hope to have an opportunity to welcome you back!

10/10 Excelente

Cynthia, Katy

Se hospedó 1 noche en abril de 2024
Respuesta de Assistant General Manager, el 11 may. 2024
Thank you for taking the time to share your feedback with us regarding your recent stay. We're thrilled to see that your visit was exceptional and we will be sure to pass your comments along to the team. We hope to have an opportunity to welcome you back!

10/10 Excelente

Catrina

Se hospedó 1 noche en abril de 2024
Respuesta de Assistant General Manager, el 6 may. 2024
Thank you for taking the time to let us know about your recent visit with us. We're thrilled to see that your visit was exceptional and we will be certain to share your feedback with the team. We hope to have an opportunity to welcome you back!

10/10 Excelente

Kneisha

Le gustó: Limpieza
Se hospedó 1 noche en marzo de 2024
Respuesta de Assistant General Manager, el 16 mar. 2024
Thank you for taking the time to let us know about your recent visit with us. We're thrilled that your visit was exceptional and we will share your feedback with the team. Thank you for staying with us and we hope to have an opportunity to welcome you back!

10/10 Excelente

Maria

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice and family friendly
Se hospedó 1 noche en marzo de 2024
Respuesta de Assistant General Manager, el 16 mar. 2024
Thank you for taking the time to let us know about your recent visit with us. We're thrilled that your visit was exceptional and we will share your feedback with the team. Thank you for staying with us and we hope to have an opportunity to welcome you back!

8/10 Bueno

Nils

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
An overall good experiences. Disappointed by all the plastic for breakfast. That goes for all the hotels I‘ve stayed in, though.
Se hospedó 1 noche en febrero de 2024
Respuesta de Assistant General Manager, el 21 feb. 2024
Thank you for taking the time to let us know about your recent experience with us. We're happy to see that overall your experience was good and will pass your comments along to the entire team. Thank you also for your frank and candid feedback regarding the use of plastic. I appreciate you expressing your concern about this and I will be certain to pass your comments along to the leadership team. We hope to have an opportunity to welcome you back!

10/10 Excelente

crystal

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Assistant General Manager, el 21 feb. 2024
Thank you for taking the time to let us know about your recent visit with us. We're thrilled to see that your visit was exceptional and we will be certain to share your feedback with the entire team. We hope to have an opportunity to welcome you back!

10/10 Excelente

Quynh Dao

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en enero de 2024
Respuesta de Assistant General Manager, el 6 feb. 2024
Thank you for taking the time to let us know about your recent visit with us. We're so happy to see that your visit was exceptional. We will be certain to pass along your comments to the team. We hope to have an opportunity to welcome you back!

10/10 Excelente

Kim

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was great
Se hospedó 1 noche en enero de 2024
Respuesta de Assistant General Manager, el 25 ene. 2024
Thank you for taking the time to let us know about your recent visit with us. We're thrilled to see that you visit was exceptional! We hope to have an opportunity to welcome you back!

8/10 Bueno

Diana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en diciembre de 2023
Respuesta de Assistant General Manager, el 13 ene. 2024
Thank you for your feedback. We're so happy that your visit was enjoyable!

10/10 Excelente

Dana

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We really enjoyed our two night stay at this Springhill Suites. The room was large (we got the two queen bed with pullout couch room) and very clean. We really appreciated the split bathroom with a toilet and sink in one room and a shower and sink in the other. It made getting ready in the morning much easier. Breakfast had very good hot and cold options - my son said the scrambled eggs were the best hotel eggs he’s ever had (and he is very picky about his eggs). Front desk staff was very friendly and helpful. Location and building felt safe and secure. We would definitely stay here again!
Se hospedó 2 noches en enero de 2024
Respuesta de Assistant General Manager, el 13 ene. 2024
Thank you for taking the time to let us know about your recent visit with us. We're thrilled to see that your visit was exceptional! We will be certain to share your comments with the entire team. I hope we can have an opportunity to welcome you back!

10/10 Excelente

John

Se hospedó 2 noches en enero de 2024
Respuesta de Assistant General Manager, el 13 ene. 2024
Thank you for your feedback. We're so happy you enjoyed your visit!

10/10 Excelente

Ginger

Se hospedó 1 noche en diciembre de 2023
Respuesta de Assistant General Manager, el 1 ene. 2024
Thank you for taking the time to let us know about your recent visit with us. We're so happy to see that your visit was exceptional. We'll be certain to share your review with the entire team. Happy New Year!

4/10 Malo

Calvin

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Bed Bugs
Found Bedbugs in room. I had one bite me. Room 207. Had no choice but to change rooms, which was not a problem but was a lot smaller room and my wife and did not get much sleep as we were afraid that room might be infested also.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Assistant General Manager, el 27 dic. 2023
Thank you for your feedback regarding your recent visit with us. I'm sorry that your experience did not meet your expectations. To follow-up, we had our professional pest company come to examine the room and there was no evidence of bed bugs, so please rest assured that the room has been professionally checked and verified to be free of any pests. The expert said that this was probably an isolated incident that you experienced. Regardless, I am sorry that this caused your stay to fall short of your expectations. Regarding the room size, our rooms are all the same size, except our accessible rooms, which are larger to accommodate guests with disabilities. I am sorry if your room seemed smaller than the original, but I can assure you that the room you moved to was the same size (slightly larger, as you moved to an accessible room). Possibly the layout was slightly different and it made the room appear smaller. Again, I'm sorry that this also contributed to your dis-satisfaction. I hope we can have an opportunity to welcome you back and exceed your expectations. Thank you again for your feedback. Happy New Year!.

10/10 Excelente

Vicky

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Assistant General Manager, el 26 dic. 2023
Thank you for taking the time to let us know about your recent visit with us. We're thrilled to see that your visit was enjoyable and we hope to have an opportunity to welcome you back!

10/10 Excelente

Lorena

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was one of the best hotels I have stayed, clean, quiet and the people on the front desk were very nice and helpful.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Assistant General Manager, el 18 dic. 2023
Thank you for your kind words regarding your recent visit with us. We're thrilled that your visit was exceptional and we will certainly share your feedback with the entire team. We hope to have an opportunity to welcome you back!

10/10 Excelente

Sarah

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place to stay
Breakfast was wonderful. It was quiet, clean and the staff very friendly.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Assistant General Manager, el 7 dic. 2023
Thank you for taking the time to share feedback regarding your recent visit with us. We're thrilled to see that your visit was enjoyable and we will be certain to pass along your comments to the team. Thank you for staying with us and we hope to have an opportunity to welcome you back!

10/10 Excelente

Alma

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Assistant General Manager, el 7 dic. 2023
Thank you for taking the time to provide us with feedback regarding your recent visit with us. We're happy to see that your visit was enjoyable and we hope to have an opportunity to welcome you back!

10/10 Excelente

Mark

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice property, easy check in, good breakfast buffet
Se hospedó 2 noches en noviembre de 2023
Respuesta de Assistant General Manager, el 30 nov. 2023
Thank you for taking the time to let us know about your visit with us. We're so happy to see that your visit was exceptional! We will be sure to share your comments with the team. We hope to have an opportunity to welcome you back!

8/10 Bueno

Jessica

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I loved the hotel . It was my first time staying in a Springhill Suites. There was a dirty sock that belonged to someone else which means the housekeeping didn’t do their job correctly.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Assistant General Manager, el 26 nov. 2023
Thank you for providing feedback regarding your recent visit with us. I am sorry that there was a dirty sock in your room. This is below standard and not acceptable. Please know that this will be addressed immediately with the team to ensure that this is an isolated incident. I hope we can have an opportunity to welcome you back and exceed your expectations. Thank you again for your comments.

10/10 Excelente

Maria

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
all great thank you
Se hospedó 1 noche en noviembre de 2023
Respuesta de Assistant General Manager, el 24 nov. 2023
Thank you for taking the time to let us know about your recent visit. We're thrilled to see that your visit was exceptional and we hope to have an opportunity to welcome you back!

2/10 Terrible

Marivel

Viaje en grupo
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
I was not able to check in until 5:50. They said rooms were still not clean. I told them to call me once a room was ready becase I had an infant and they forgot.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Assistant General Manager, el 20 nov. 2023
Thank you for sharing your check-in experience. I am so sorry that you were not notified about your room being clean. This is below standard for us and I will be sure to share your feedback with the leadership team so that, moving forward, we can continue to strive to be the best in our brand. We hope to have an opportunity to welcome you back and exceed your expectations.

10/10 Excelente

Carroll

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de Assistant General Manager, el 15 nov. 2023
Thank you for taking the time to complete a guest satisfaction survey regarding your recent visit with us. We're thrilled to see that your visit was enjoyable and we'll be certain to share your feedback with the team. We hope to have an opportunity to welcome you back!

8/10 Bueno

Alisa

Se hospedó 3 noches en noviembre de 2023
Respuesta de Assistant General Manager, el 7 dic. 2023
Thank you for providing us with feedback regarding your recent visit with us. We're so happy to see that your visit was enjoyable and we hope to have an opportunity to welcome you back!

8/10 Bueno

Mathew

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Carpets could be cleaner.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Assistant General Manager, el 9 nov. 2023
Thank you for taking the time to let us know about the carpet in your room. This is below our expectation and I am sorry you had to experience this. Please be assured that we take your feedback very seriously and will share with the leadership team so that, moving forward, we can continue to strive to be the best in our brand.

10/10 Excelente

steve

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good Customer Service a quiet, well maintained property.
Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager, el 2 nov. 2023
Dear Steve,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excelente

Cesar

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Assistant General Manager, el 30 oct. 2023
Thank your for taking the time to share your feedback regarding your recent visit with us. We're thrilled to see that your visit was exceptional and we hope to have an opportunity to welcome you back!

8/10 Bueno

Krystal

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de General Manager, el 23 oct. 2023
Dear, Krystal,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excelente

Vernon

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a well kept facility that I would recommend to my family and friends. Additionally, I would stay there again. It felt like home!!!
Se hospedó 3 noches en octubre de 2023
Respuesta de Assistant General Manager, el 22 oct. 2023
Thank you for taking the time to provide feedback regarding your recent visit with us. We're thrilled to see that your visit was enjoyable and we will be sure to pass along your comments to the team. We hope to have an opportunity to welcome you back!

10/10 Excelente

Severa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Assistant General Manager, el 21 oct. 2023
Thank you for taking the time to provide us with feedback regarding your recent visit with us. We're so happy to see that your visit was enjoyable and we will be sure to pass along your review to the team. We hope to have an opportunity to welcome you back!