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Opiniones de Days Inn by Wyndham Ruidoso Downs

2 out of 5
Days Inn by Wyndham Ruidoso Downs
26150 Hwy 70 W, Ruidoso Downs, NM

Opiniones

7.2

Bueno

Puntuación de 10, es decir, Excelente. Basada en 328 de 1006 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 261 de 1006 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 196 de 1006 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 123 de 1006 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 98 de 1006 opiniones" "

7.4/10

Limpieza

7.6/10

Servicio y personal

7.2/10

Servicios

7.0/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

ISMAEL

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excelente opcion cuando no tienes ganas de cabañita.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Care Team, el 30 abr. 2024
Hey Ismael, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at Days Inn Ruidoso Downs!Best Regards,Days Inn Ruidoso DownsCustomer Care Team

10/10 Excelente

Rosalio

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Está muy bien
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Care Team, el 9 abr. 2024
Dear Rosalio, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Days Inn guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Best Regards,Days Inn Ruidoso DownsCustomer Care Team

10/10 Excelente

Orlando

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Care Team, el 1 abr. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excelente

Erik

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Care Team, el 2 abr. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Bueno

Julio

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Buena ubicacion
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Care Team, el 2 abr. 2024
Dear Julio, thank you for rating your stay at our hotel. It is lovely to see our guests acknowledge the pleasure of choosing to stay with us and the convenience of our location. We'll try our best to make up for any shortcomings on your next visit if you could inform us about what didn't reach your expectations this time. Let us know about your next visit to Ruidoso Downs in advance, and we'll book a perfect room for your vacation. Best Regards,Days Inn Ruidoso DownsCustomer Care Team

8/10 Bueno

Marisol

Le gustó: Servicios
Good
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Care Team, el 18 mar. 2024
Dear Marisol, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at Days Inn by Wyndham Ruidoso Downs on your next visit!Best Regards,Days Inn Ruidoso DownsCustomer Care Team

8/10 Bueno

maribel

Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Care Team, el 1 abr. 2024
Dear Maribel, thank you for giving us a lovely rating. We intend for our guests to experience bliss and peace and successfully meet their expectations at Days Inn Ruidoso Downs. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction with our accommodations makes us very pleased. We hope there were no lapses during your stay in accessing our facilities or receiving staff services. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Best Regards,Days Inn Ruidoso DownsCustomer Care Team

2/10 Terrible

Juan Carlos

Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Care Team, el 12 mar. 2024
Dear Juan, thank you for sparing the time to rate us. We’re extremely gutted to receive such low ratings on our performance during your recent stay. However, complete feedback from your end will be constructive for us to decipher what went wrong during your stay. We look forward to hearing more from you to improve your next visit with us!Best Regards,Days Inn Ruidoso DownsCustomer Care Team

10/10 Excelente

Carlos

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Buena renovada
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Care Team, el 29 dic. 2023
Dear Carlos, thank you for letting us know you had a great stay at Days Inn Ruidoso Downs. We're glad our remodeled accommodations worked out so well for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards,Days Inn Ruidoso DownsCustomer Care Team

10/10 Excelente

Josefina

Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Care Team, el 21 dic. 2023
Dear Josefina, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Days Inn guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Best Regards,Days Inn Ruidoso DownsCustomer Care Team

4/10 Malo

IRMA

Viaje en grupo
Olía horrible a cloro,
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Care Team, el 9 dic. 2023
Dear Irma, we are sorry to hear that you had such a disappointing experience during your stay. We apologize for the unpleasant odor of chlorine that affected your visit. We are incredibly disappointed that we could not welcome and accommodate you comfortably, and we are determined to take serious action for the discrepancies in offering a clean and trouble-free guest experience. Such an experience is not typical of what our guests receive, so we intend to do what's necessary to make this right. Once again, we express our deepest apologies for your troubles and hope to have you back here as a contended guest!Best Regards,Days Inn Ruidoso DownsCustomer Care Team

10/10 Excelente

José Alberto Gamboa

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
no comments
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Care Team, el 9 dic. 2023
Hey José, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at Days Inn by Wyndham Ruidoso Downs!Best Regards,Days Inn Ruidoso DownsCustomer Care Team

8/10 Bueno

EMILIA

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No estaba funcionando la Alberca, y cuando llevas ninos es lo primero que quieren hacer
Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Care Team, el 23 nov. 2023
Dear Emilia, we sincerely apologize for any inconvenience caused by the temporary closure of our pool during your stay. We understand the disappointment, especially when traveling with children, as we strive to provide a pleasant experience for all our guests. Our team is working diligently to address the pool issue and ensure it is fully operational soon. We appreciate your understanding and thank you for bringing this matter to our attention. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Best Regards,Days Inn Ruidoso DownsCustomer Care Team

10/10 Excelente

Max y

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
La alberca esta genial caliente, limpia, agradable.
Se hospedó 2 noches en octubre de 2023
Respuesta de Customer Care Team, el 17 oct. 2023
Dear Max, we are delighted to know that you had an excellent stay with us at Days Inn by Wyndham Ruidoso Downs. It is pleasing to know that you enjoyed our pool facility. Thank you so much for crafting a glowing review of your guest experience. We were hoping you could stay here again on your next journey, so let us know when you're passing through Ruidoso Downs to help us set up things even bigger and better for you.Best Regards,Days Inn Ruidoso DownsCustomer Care Team

10/10 Excelente

Alfredo

Se hospedó 1 noche en septiembre de 2023
Respuesta de Customer Care Team, el 3 oct. 2023
Dear Alfredo, thank you for letting us know you had a great stay at Days Inn by Wyndham Ruidoso Downs. We're glad our accommodations worked out so well for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards,Days Inn Ruidoso DownsCustomer Care Team

10/10 Excelente

Claudia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Lo único es que se ve descuidado por fuera, pero los interiores están excelentes, muy limpia la habitación y la cama y almohadas muy cómodas!
Se hospedó 1 noche en julio de 2023
Respuesta de Customer Care Team, el 1 ago. 2023
Hi Claudia,Thank you for your feedback! We're glad to hear that you found the interiors of our hotel excellent and the room very clean and comfortable. We also appreciate your comments regarding the exterior appearance, and we'll certainly take them into consideration to improve the overall experience for our guests. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another pleasant stay in the future!Best Regards,Days Inn Ruidoso DownsCustomer Care Team

10/10 Excelente

FRANCISCO

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Customer Care Team, el 17 jul. 2023
Dear Guest, we are thankful for giving our hotel a splendid rating for our services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards,Days Inn Ruidoso DownsCustomer Care Team

10/10 Excelente

Ana María

Se hospedó 1 noche en julio de 2023
Respuesta de Customer Care Team, el 11 jul. 2023
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards,Customer Care Team

6/10 Aceptable

Sol

Viaje familiar
Le gustó: Limpieza
Se hospedó 1 noche en febrero de 2023
Respuesta de Customer Care Team, el 23 feb. 2023
Dear Guest, we are excited that you found our stay quite satisfactory. Thank you for rating our services, but we understand they were not entirely up to the mark. We'll try our best to make up for it on your next visit if you could inform us about what aspect let you down this time at Days Inn by Wyndham Ruidoso Downs. We hope to have you join us again so that we can give you a complete guest experience!Best Regards,Days Inn Ruidoso DownsCustomer Care Team

10/10 Excelente

Anais

Se hospedó 2 noches en febrero de 2023
Respuesta de Customer Care Team, el 8 nov. 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 Excelente

Mayra Esther

Viaje familiar
Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Limpieza deficiente
Las instalaciones bien pero ningun día hicieron limpieza en la habitación. El agua caliente se acababa después de un bañarse
Se hospedó 3 noches en enero de 2023
Respuesta de Customer Care Team, el 15 feb. 2023
Dear Guest, thank you for taking the time to let us know about your stay. We regularly ensure that all our facilities are up to the standards that our guests expect, so it is satisfying to hear that you had a comfy stay at our hotel. We apologize for the lack of mid-stay cleaning services and hot water in our facility. Thank you for bringing these issues to our attention. If you felt that any of our amenities or services were not on par with your expectations, we encourage you to open up and inform us. Should your adventures bring you back our way, please allow us the opportunity to deliver the exceptional stay you deserve.Best Regards,Days Inn Ruidoso DownsCustomer Care Team

8/10 Bueno

Johanna

Se hospedó 2 noches en enero de 2023
Respuesta de Customer Care Team, el 7 mar. 2023
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards,Customer Care Team

8/10 Bueno

Luis Nahum

Se hospedó 2 noches en diciembre de 2022
Respuesta de Customer Care Team, el 15 feb. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excelente

Laura

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
El personal muy amable , el cuarto super limpio y muy confortable
Se hospedó 1 noche en enero de 2023

10/10 Excelente

Karla

Se hospedó 1 noche en enero de 2023

10/10 Excelente

Armando

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Super limpio
Se hospedó 1 noche en enero de 2023
Respuesta de Customer Care Team, el 5 ene. 2023
Dear Armando, we thank you for honestly rating our hotel and services. Our main objective is to provide a clean, comfortable room for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay and all our facilities. We look forward to serving you an unbeaten Days Inn by Wyndham guest experience on your next visit to Ruidoso Downs.Best Regards,Days Inn Ruidoso DownsCustomer Care Team

2/10 Terrible

Lupita

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza y servicios
Muy mala experiencia aparentemente todo está limpio pero me salieron chinches en las almohadas le dejé saber a la mucama
Se hospedó 1 noche en noviembre de 2022
Respuesta de Customer Care Team, el 23 dic. 2022
Dear Lupita, we are sorry to hear that you had a substandard experience at our hotel. We must let you know that such a complaint is rare at our hotel. We have alerted our pest control services team to immediately take care of the bedbugs so that no other guests have to pass through such an unfortunate ordeal. Thank you for bringing this to our attention. We regret that your visit to our hotel was not fruitful as we wished it would be, and we apologize from the bottom of our hearts, hoping that you would kindly accept it. We assure you that we will tick all boxes to do right by you because we hope to have you join us back for your next holiday to Ruidoso Downs to compensate for our shortcomings and deliver a decent guest experience.Best Regards,Days Inn Ruidoso DownsCustomer Care Team

6/10 Aceptable

Alfredo

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
Muy bonita habitación, buen Internet en todos lados del hotel, buen desayuno y lo que no me gustó fue que en tiempo de verano la alberca se encontrará cerrada!!
Se hospedó 2 noches en julio de 2022

6/10 Aceptable

Ricardo

Se hospedó 2 noches en julio de 2022

10/10 Excelente

Vimarys

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Awesome
Se hospedó 1 noche en junio de 2022
Respuesta de Customer Care Team, el 13 jun. 2022
Hi there, we are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.

10/10 Excelente

Sergio Manuel

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
El personal nos dio un trato Cortez y excelente , la limpieza no se hizo pero desconozco el motivo
Se hospedó 2 noches en diciembre de 2021

8/10 Bueno

Jesus, Juarez

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El cuarto en muy buenas condiciones, parece de reciente remodelado, pero las paredes son muy delgadas y los vecinos de arriba y de lado se movieron toda la noche
Se hospedó 1 noche en diciembre de 2021
Respuesta de Guest Experience Team, el 26 dic. 2021
Dear Jesus - we are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.

6/10 Aceptable

arturo

Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza y condiciones de la propiedad
no del todo bien
no hicieron el aseo en la habitacion y las toallas son muy pequeñas, estaban remodelando y habia mucho polvo en la habitacion y por la mañana por la misma remodelacion habia mucho ruido
Se hospedó 2 noches en noviembre de 2021
Respuesta de Customer Care Team, el 21 dic. 2021
Querido Arturo, Lamentamos que no haya tenido una gran experiencia como la gran mayoría de nuestros huéspedes. Estamos realizando mejoras en nuestro hotel con el fin de brindar un valor superior a nuestros clientes. Deseamos que nos hubiera informado sobre estos problemas; con mucho gusto le hubiéramos cambiado de habitación para asegurarnos de que tuviera una estancia perfecta. Esperamos sinceramente que nos brinde otra oportunidad para restaurar

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
Se hospedó 1 noche en marzo de 2021
Respuesta de Andy, el 13 abr. 2021
Thank you

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo está completamente renovado y nuevo, excelente elección Everything Is renewed and new,excellent choice
Se hospedó 3 noches en marzo de 2021
Respuesta de Andy , el 13 mar. 2021
Thank you

6/10 Aceptable

Cliente verificado

Viaje familiar
Estuvo bien lo malo q no tenían suficiente espacio cn el restauran en lado se llenaban mucho el estacionamiento y falto un poko de limpieza pienso q cn el COVID ahora en estos tiempos ellos no tiene tanta limpieza y precaución la señora del mostrador ni siquiera tenía la máscara
Se hospedó 2 noches en septiembre de 2020

8/10 Bueno

RUB

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Por fuera el hotel no es muy lindo , pero la habitación cumplía con lo que solicitamos, era muy grande y limpia.
Se hospedó 1 noche en febrero de 2020

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Limpieza
Se hospedó 1 noche en enero de 2020

8/10 Bueno

Saul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2020

6/10 Aceptable

Cliente verificado

No le gustó: Servicio y personal y servicios
No me gustó que no nos pusieran kleenex en la habitación, ni vasos, ni café y las colchas son demasiado delgadas para el clima helado del lugar.
Se hospedó 4 noches en diciembre de 2019

10/10 Excelente

Julian Alberto

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
muy bien
Excelente!!!
Se hospedó 1 noche en septiembre de 2019

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Keep up the good work guys thank you.i was happy with the service
Se hospedó 1 noche en septiembre de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en mayo de 2019

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en marzo de 2019

8/10 Bueno

Myrna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
El mejor desayuno que me han ofrecido en este tipo de hospedaje
Se hospedó 3 noches en diciembre de 2018

10/10 Excelente

Yecenia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buen lugar
Habitación muy cómodas y bonitas, restaurante cercanos
Se hospedó 2 noches en noviembre de 2018

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
hotel comodo y agradable
hotel con muy buena ubicacion con restoran muy bueno
Se hospedó 2 noches en septiembre de 2018

6/10 Aceptable

Pedro

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Económico y agradable
El hotel se encuentra en condiciones, a excepción de algunos detalles no muy graves. La estancia fue cómoda y de un precio muy razonable. Volvería hospedarme en este hotel.

6/10 Aceptable

Juan Salvador

Le gustó: Comodidad de las habitaciones
Hotel Comodo
Experiencia aceptable

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bien ubicado cerca de comercios tiendad y restaura
Agradable y comodo de acuerdo a lo ofrecido y ests bien ubicado.