6 bars/lounges, swim-up bar, poolside bar, beach bar
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Opiniones de Bahia Principe Grand Jamaica - All Inclusive

4 out of 5
Bahia Principe Grand Jamaica - All Inclusive
Salt Coppers Villa, Runaway Bay, Saint Ann

Opiniones

7.2

Bueno

Puntuación de 10, es decir, Excelente. Basada en 871 de 2639 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 675 de 2639 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 442 de 2639 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 274 de 2639 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 377 de 2639 opiniones" "

7.8/10

Limpieza

7.8/10

Servicio y personal

7.4/10

Servicios

7.2/10

Condiciones de la propiedad

7.6/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Rolando

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El hotel era muy grande muy lindo la gente era muy amable y me encantó la comida y las actividades!
Se hospedó 4 noches en abril de 2024
Respuesta de Guest Relations Agent, el 15 abr. 2024
Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

8/10 Bueno

Leovigildo Lorenzo Cirineo

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice
Se hospedó 5 noches en agosto de 2023
Respuesta de Online Reputation Coordinator, el 30 ago. 2023
Dear Guest,Thank you for your comment. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

6/10 Aceptable

Jimmy Julian

Viaje familiar
Deberian tener un poco mejor de limpieza en los cuartos y vi algunas cucarachas, también me toco comprar jabon para bañarme ya que nunca colocaron jabon de manos y para ducharse y se los pedimos mas de una vez
Se hospedó 5 noches en abril de 2023
Respuesta de Online Reputation Coordinator, el 14 abr. 2023
Dear Guest,We would like to express how truly sorry we are that you encountered that situation at the Bahia Principe we are very clear that our customers are very important to us. The Management and staff extend our sincerest apologies for any inconvenience experienced as a result of the situation brought to our attention.Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions. We are always striving to give our guests the highest quality service so that they could stay absolutely content with their vacations at our hotel. Sending you our warmest regards,Kimberly Watson

8/10 Bueno

Carolina Barona

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en marzo de 2023
Respuesta de Melissa Burrell, el 21 abr. 2023
Hello Carolina Barona,Thank you for your ratings. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel. Warmest Regards,Melissa Burrell

10/10 Excelente

Ricardo R

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The people
Se hospedó 3 noches en septiembre de 2022
Respuesta de Online Reputation Coordinator, el 14 sept. 2022
Dear Guest ,Thank you for your ratings. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.Regards,Kemesha Parkes

2/10 Terrible

Alexis

Viaje familiar
Le gustó: Condiciones de la propiedad
No le gustó: Limpieza, servicio y personal, servicios
La comida en el buffet un desastre, estuve tres días y solo me dejaban reservar un Restaurat, y para colmo ya no avían disponible, vimos muchas cucarachas merodeando en el hotel, solo podías tomar agua de botella la que te dejen en la habitación, en fin no regreso ni a ese hotel ni a ninguno de esa cadena de hoteles realmente dan un trato y servicio pésimos y miserable
Se hospedó 3 noches en septiembre de 2022
Respuesta de Online Reputation Coordinator, el 8 sept. 2022
Dear Guest,Thank you for your comments. Accept our sincerest apologies for the areas that were not to your liking. Please rest assure that your feedback has been forwarded to the head of the relevant department.We are always striving to give our guests the highest quality service so that they could stay absolutely content with their vacations at our hotel.Sending you our warmest regards,Kemesha Parkes

4/10 Malo

orestes

Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
La propiedad necesita una remodelación y reparación urgente las alfombra todas sucia y rotas muy mal olor en el primer piso donde están los restaurante y dentro de los elevadores hay cucarachas dentro de la habitación los pasillos y hasta dentro del restaurante japonés en el bufé orquídeas hay gotas de agua que caen desde el techo sobre el área del helado también en los pasillos en varias ocasiones la comida estaba en mal estado y hasta panes con moho y tengo fotografías y video que prueban lo que opino de este hotel que me vendieron como 4 estrellas y no debería tener ni dos estrellas
Se hospedó 7 noches en julio de 2022
Respuesta de Online Reputation Coordinator, el 8 ago. 2022
Dear Guest, Thank you for your comments. Accept our sincerest apologies for the incidents during your stay. Please rest assure that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions. We are always striving to give our guests the highest quality service so as to keep them content with their vacation at our beautiful hotel. Sending you our warmest regards Kimberly Watson

8/10 Bueno

Roger

Se hospedó 7 noches en mayo de 2022

10/10 Excelente

Alejandro

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
La cordialidad y buena atencion
Se hospedó 3 noches en mayo de 2022
Respuesta de online Reputation Coordinator., el 10 jun. 2022
Dear Guest, Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica. We are always striving to give our guests the highest quality services, making each moment unforgettably amazing during their time here at our hotel. Warmest Regards, Melissa Burrell Online Reputation Coordinator.

8/10 Bueno

Jose

Se hospedó 6 noches en abril de 2022

8/10 Bueno

Maibel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Exelente todo
Se hospedó 2 noches en abril de 2022
Respuesta de online Reputation Coordinator., el 2 may. 2022
Dear Guest, It is a pleasure to read that you had a relaxing and enjoyable time at the resort. We hope to see you again to give us another opportunity to host you at our hotel in order to offer the best possible experience. Warmest Regards, Melissa Burrell Online Reputation Coordinator.

10/10 Excelente

Maria

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo fue excelente, servicio , el cuarto , las facilidades
Se hospedó 3 noches en febrero de 2022
Respuesta de Online Reputation, el 25 feb. 2022
Dear Guest, Thank you for your comments. It is a pleasure to know that you enjoyed our services, the pools, entertainment, the food, and our facility. We are always striving to give our guests the highest quality service so that they could stay absolutely content with their vacations at our hotel. Sending you our warmest regards,

8/10 Bueno

Rafael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en febrero de 2022
Respuesta de online Reputation Coordinator., el 17 feb. 2022
Dear Guest, Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica. We are always striving to give our guests the highest quality services, making each moment unforgettably amazing during their time here at our hotel. Warmest Regards, Melissa Burrell Online Reputation Coordinator.

8/10 Bueno

Raynelis Rondon

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
Buena comida
Se hospedó 3 noches en enero de 2022
Respuesta de Online Reputation, el 3 feb. 2022
Dear Guest, Thank you for your comments. It is a pleasure to know that you enjoyed our services, the pools, entertainment, the food, and our facility. We are always striving to give our guests the highest quality service so that they could stay absolutely content with their vacations at our hotel. Sending you our warmest regards,

10/10 Excelente

Johnalex

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo muy bien, solo que el idioma español para ellos muy dificil, y la comida deben de hacer comida para latinos. Pero limpieza, ambiente, la antecion muy buena
Se hospedó 5 noches en noviembre de 2021
Respuesta de Online Reputation, el 27 nov. 2021
Dear Guest, Thank you for your comments. It is a pleasure to know that you enjoyed our services. We are always striving to give our guests the highest quality service so that they could stay absolutely content with their vacations at our hotel. Sending you our warmest regards,

8/10 Bueno

Elizabeth

Se hospedó 3 noches en septiembre de 2021

8/10 Bueno

Marlenny del Carmen de la cruz

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Me gustó mucho el servicio de limpieza a la habitación todos los días pasaron por mi cuarto.el personal de recepción es muy atento, siempre en disposición de ayudar al cliente brindando un buen servicio.los chicos que trabajan en los deportes acuáticos son muy atentos tengo que mencionar;el Spas fue grandioso y el personal del spas.todo estuvo perfecto hasta ahí.lo que no me agrado mucho fue la hora del almuerzo en el picis que la comida para mí gusto no fue como esperaba, pienso que deben mejorar esa parte.ek buffet orquídea estuvo mucho mejor. Y los restaurantes tematimos osea los de servicio a la carta estuvo muy bueno.
Se hospedó 6 noches en septiembre de 2021
Respuesta de Online Reputation, el 14 sept. 2021
Dear Guest, Thank you for your comments. It is a pleasure to know that you enjoyed our services, the pools, entertainment, the food, and our facility. We are always striving to give our guests the highest quality service so that they could stay absolutely content with their vacations at our hotel. Sending you our warmest regards,

10/10 Excelente

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El servicio de varios meceros fue realmente excelente, tanto así que inmediatamente se memorizaron mis gustos de bebidas y también los de mi familia y los siguientes días me los traían desde antes de solicitarlos.
Se hospedó 5 noches en julio de 2021
Respuesta de Online Reputation, el 27 jul. 2021
Dear Guest, Thank you for your comments. It is a pleasure to know that you enjoyed our services. We are always striving to give our guests the highest quality service so that they could stay absolutely content with their vacations at our hotel. Sending you our warmest regards,

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good service
Se hospedó 5 noches en junio de 2021
Respuesta de Online Reputation, el 6 jul. 2021
Dear Guest, Thank you for your comments. It is a pleasure to know that you enjoyed our services. We are always striving to give our guests the highest quality service so that they could stay absolutely content with their vacations at our hotel. Sending you our warmest regards,

2/10 Terrible

Cliente verificado

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal y servicios
La comida estaba horrible, en el bufé la comida era la misma en los 7 días que estuvimos en el hotel.
Se hospedó 7 noches en junio de 2021
Respuesta de Online Reputation, el 14 jun. 2021
Dear Guest, Thank you for your comments. Accept our sincerest apologies for the incident during your stay. Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions. We are always striving to give our guests the highest quality service so that they could stay absolutely content with their vacations at our hotel. Sending you our warmest regards,

2/10 Terrible

Cliente verificado

Viaje en pareja
Nada
Se hospedó 3 noches en mayo de 2021
Respuesta de Online Reputation, el 24 may. 2021
Dear Guest, Thank you for your comments. Accept our sincerest apologies for the incident during your stay. Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions. We are always striving to give our guests the highest quality service so that they could stay absolutely content with their vacations at our hotel. Sending you our warmest regards,

8/10 Bueno

Randall

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Need maps. We had an air conditioner issue then were moved. Not having room service was terrible
Se hospedó 7 noches en abril de 2024

10/10 Excelente

Zacharie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Variety of choice that we have for food and beverage.
Se hospedó 5 noches en abril de 2024

8/10 Bueno

Craig

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Some of the staff members have too much attitude
Se hospedó 10 noches en abril de 2024
Respuesta de Melissa Burrell, el 30 abr. 2024
Dear Craig,First of all I would like to thank you for your feedback regarding your recent stay at our hotel resort. It will certainly help us to keep focus on customer satisfaction and fulfillment of our hotel standards.Please rest assured that we will improve in the area that you brought to our attention.Once again, we thank you for selecting us for your ultimate vacation.Kind Regards,Melissa BurrellGuest Relations Agent

10/10 Excelente

Marci

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had an awesome stay at this hotel. The staff was very friendly and accommodating. The food was good.
Se hospedó 4 noches en abril de 2024
Respuesta de Melissa Burrell, el 30 abr. 2024
Dear Marci,Thank you for your comments.We are thrilled to read that you had an awesome stay at the resort.We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island.Kind Regards,Melissa BurrellGuest Relations Agent

6/10 Aceptable

Kayli

Viaje familiar con niños
Le gustó: Servicios
It was a nice resort but we won’t go back. The rooms and bathrooms could be cleaner. The staff was really nice to you if you tipped them good if you didn’t they weren’t as friendly. They weren’t as organized as some of the other resorts I have been to. There wasn’t a lot of beach that you could hang out at and they shut all the bars and pools down at 6pm.
Se hospedó 7 noches en abril de 2024
Respuesta de Guest Relations Agent, el 29 abr. 2024
Dear Guest,On behalf of all the Management and Team members at the Bahia Principe Grand Jamaica, we appreciate you taking time to express your comments about your stay with us and we will do our best to reinforce in our overall services. We sincerely apologize for any disappointments faced during your time with us in paradise. Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions.May I use this opportunity to thank you again for choosing Bahia Principe Grand Jamaica to be your holiday destination in the Caribbean.We hope you come again to enjoy our new services.Kind Regards,Kimberly Watson

10/10 Excelente

Alda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean and environmentally friendly
Se hospedó 4 noches en abril de 2024
Respuesta de Melissa Burrell, el 30 abr. 2024
Dear Alda,We are delighted to know that you enjoyed you stay.Thank you once again for your choice and we are looking forward to your next visit in order to repeat this great experience. Warmest Regards,Melissa BurrellGuest Relations Agent

10/10 Excelente

Omanice

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
I loved the property, however there were a few things that we noticed. When we entered our room, the room still have half opened bottles of soda from previous vacationers in the refrigerator. Also, the towels we had in the bathroom were stained and the dresser was missing the front panel and handle. We also experienced no blankets, ice buckets or the ceiling fan had so much dust on it. There were also not enogh wall plugs by the bed. My husband had to get up out of the bed everytime he phone rang while it was on the charger by the TV. There was no bath soap in our bathroom as well in which i had to call for. We arrived on a Wednesday at 6pm and there was limited options for dinner. I enjoyed the buffett was a bit taken back by an island resort requiring sleeves for men in the informal buffet area. My husband was unable to eat because he was turned away. I guess as a vacationer i shouldve paid more attention to dress attire but it seems like a odd request for a island that leads with relax environment. Out side of that, all of the reservation restaurants required pants, which again seemed odd for a island that almost ranging 90 degrees in April. We enjoyed the music from our balcony but was taken back that it went loudly until around 1am. Seems like that should be moved away from the rooms so guests who like to turn in early. Additionally, the elevator was broken and we had to use the staff one to get to our room. Overall nice cosmetically but need some work.
Se hospedó 2 noches en abril de 2024
Respuesta de Melissa Burrell, el 30 abr. 2024
Dear Omanice,Thank you for your feedback.We sincerely apologies for the concerns at this time because it certainly does not reflect the commitment and the quality that we have exhibited for many years. All your observations have been forwarded to the Management of the resort as the guests’ satisfaction is our priority and rest assured, we will be constantly striving for excellence in our services.May I use this opportunity to thank you again for choosing Bahia Principe Hotels & Resorts to be your holiday destination in the Caribbean.Kind Regards,Melissa BurrellGuest Relations Agent.

10/10 Excelente

Vicki

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everyone at this resort were so friendly except for the restaurant Dolce Vita. They were rude and unfriendly unless you were a privilege member. The food at Piscis, The Round Table and the main buffet were amazing. Everyone at the resort are always cleaning. Our room and balcony were absolutely stunning! I can't wait to go back!
Se hospedó 5 noches en abril de 2024
Respuesta de Guest Relations Agent, el 29 abr. 2024
Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel. However, we will strive to improve in the area you mentioned above.Warmest Regards,Kimberly Watson

10/10 Excelente

Aritee, Ozone park

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel bahi was exquisite No complaints Perfect get away
Se hospedó 4 noches en abril de 2024
Respuesta de Guest Relations Agent, el 29 abr. 2024
Dear Guest,Thank you for your comment. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

8/10 Bueno

Donato

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
We really loved the different restaurants. Did NOT love the water area…lots of coral and not able to go far out…and next to a nude beach which was annoying, ain’t nobody need to see that. The shows in the evening were great, room was clean and nice but the beds are absolutely AWFUL - in major need of upgrade. Property is very lovely, lots of options for hanging out in the evenings.
Se hospedó 7 noches en marzo de 2024
Respuesta de Guest Relations Agent, el 29 abr. 2024
Dear Guest,On behalf of all the Management and Team members at the Bahia Principe Grand Jamaica, we appreciate you taking time to express your comments about your stay with us. We sincerely apologize for any disappointments faced during your time with us in paradise. Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions.May I use this opportunity to thank you again for choosing Bahia Principe Grand Jamaica to be your holiday destination in the Caribbean.We hope you come again to enjoy our new services.Kind Regards,Kimberly Watson

10/10 Excelente

Craig

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en abril de 2024
Respuesta de Guest Relations Agent, el 29 abr. 2024
Dear Guest,Thank you for your rating. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

6/10 Aceptable

Melesha

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en abril de 2024
Respuesta de Guest Relations Agent, el 29 abr. 2024
Dear Guest,On behalf of all the Management and Team members at the Bahia Principe Grand Jamaica, we appreciate you taking time to share your rating of your stay with us, and we will do our best to reinforce in our overall services.May I use this opportunity to thank you again for choosing Bahia Principe Grand Jamaica to be your holiday destination in the Caribbean.We hope you come again to enjoy our new services.Kind Regards,Kimberly Watson

6/10 Aceptable

Angie

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 4 noches en abril de 2024
Respuesta de Guest Relations Agent, el 29 abr. 2024
Dear Guest,On behalf of all the Management and Team members at the Bahia Principe Grand Jamaica, we appreciate you taking time to share your rating of your stay with us, and we will do our best to reinforce in our overall services.May I use this opportunity to thank you again for choosing Bahia Principe Grand Jamaica to be your holiday destination in the Caribbean.We hope you come again to enjoy our new services.Kind Regards,Kimberly Watson

10/10 Excelente

Marty

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great
Se hospedó 4 noches en abril de 2024
Respuesta de Guest Relations Agent, el 26 abr. 2024
Dear Guest,Thank you for your comment. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

10/10 Excelente

JASON RAVINDER

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Loved it so much, I'm going back in less than 2 months!!
Se hospedó 3 noches en abril de 2024
Respuesta de Guest Relations Agent, el 26 abr. 2024
Dear Guest,Thank you for your comment. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

10/10 Excelente

Sharon, Barrington

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We stayed on the Grand side and had a fabulous experience. The buffets were delicious and the staff was kind and accommodating.
Se hospedó 6 noches en abril de 2024
Respuesta de Guest Relations Agent, el 24 abr. 2024
Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

10/10 Excelente

Nordia

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Enjoy my stay my birthday celebration was great and I can’t wait to come back to Bahia Principe the best hotel food I ever had. One Love
Se hospedó 3 noches en abril de 2024
Respuesta de Guest Relations Agent, el 23 abr. 2024
Dear Guest,Thank you for your comment. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

10/10 Excelente

Melissa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beautiful place, excellent staff and delicious food
Se hospedó 6 noches en abril de 2024
Respuesta de Guest Relations Agent, el 24 abr. 2024
Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

8/10 Bueno

Malgorzata

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 6 noches en abril de 2024
Respuesta de Guest Relations Agent, el 24 abr. 2024
Dear Guest,Thank you for your rating. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

10/10 Excelente

Margaret

Viaje en grupo, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stayed here for five days with my son, friend & her son. My son came back expressing how much he liked the vibe, the happiness of the staff and how kid friendly it was! Everything was great! Will be staying here next time I go to Jamaica!
Se hospedó 4 noches en abril de 2024
Respuesta de Guest Relations Agent, el 22 abr. 2024
Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

6/10 Aceptable

Floriya

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
If you enjoy swimming, this hotel isn't the place for you. I really wish someone would mention this in a review; I would have never booked this hotel. Although our overall experience was pleasant, with good food, room, and service, there was a significant issue. The sea is amazing, but it's such a disappointment that they've restricted most of the water for swimming. The provided swimming area wasn't adequate. I'm 5'3", and the water only reached my waist, forcing me to kneel, which caused knee pain and aggravated my Sciatica nerve. Lifeguards closely monitored us and prohibited swimming past the buoys. The only reason I come to Jamaica is to enjoy the Caribbean Sea; I can eat and sleep at home, so I do want to be able to swim. Therefore, I want to warn others: if you want to enjoy swimming without discomfort, it's best to avoid the Grand Bahia Principe Jamaica.
Se hospedó 7 noches en marzo de 2024
Respuesta de Guest Relations Agent, el 18 abr. 2024
Dear Guest,We would like to express how truly sorry we are that you encountered that situation at the Bahia Principe. We are very clear that our customers are very important to us. The Management and staff extend our sincerest apologies for any inconvenience experienced as a result of the situation brought to our attention.Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions. We are always striving to give our guests the highest quality service so that they can stay absolutely content with their vacations at our hotel. Sending you our warmest regards,Kimberly Watson

10/10 Excelente

Andrea

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great staff
Se hospedó 5 noches en abril de 2024
Respuesta de Guest Relations Agent, el 18 abr. 2024
Dear Guest,Thank you for your rating. We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

2/10 Terrible

Ryan L.

No le gustó: Servicio y personal, servicios, condiciones de la propiedad
DON'T GO!! THIS PLACE IS DANGEROUS!! AT First it was a little frustrating because it was very difficult to get food or drink or find our way out of the building due to the fact that depending on which elevator you got on the floors were not the same. Turns out they are miss labled. Every dinner reservation I made they didn't have. Then I got food poisoning. The buffet sits out all day and is not cooled at all. The dining room temp is well in the upper 90s. The staff is rude and I can understand because they are working in in humane conditions. I wanted to leave the hotel after I was sick and they pretty much refused to let us go because they control transportation. Fortunately I can be very pursuasive when mine and my family's life are in danger. I haven't even touched the surface because I'm tired and still sick but home. There is sex trafficking rampt drugs and a lot of people on the propert that aren't staying there.
Se hospedó 7 noches en abril de 2024

10/10 Excelente

celine

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very good the only thing is that the beds are kind of small for two people.
Se hospedó 4 noches en abril de 2024
Respuesta de Guest Relations Agent, el 15 abr. 2024
Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel. However, we will strive to improve in the area you mentioned above.Warmest Regards,Kimberly Watson

2/10 Terrible

Donnique

Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Relations Agent, el 16 abr. 2024
Dear Guest,On behalf of all the Management and Team members at the Bahia Principe Grand Jamaica, we appreciate you taking time to share your rating of your stay with us, and we will do our best to reinforce in our overall services.May I use this opportunity to thank you again for choosing Bahia Principe Grand Jamaica to be your holiday destination in the Caribbean.We hope you come again to enjoy our new services.Kind Regards,Kimberly Watson

8/10 Bueno

Jamie

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
The staff was very courteous.
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Relations Agent, el 15 abr. 2024
Dear Guest,Thank you for your comment. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

10/10 Excelente

Tammy L

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was my first time here and all the staff were amazingly polite and helpful. The rooms were so comfortable and the views were so amazingly awesome to look at. I would love to go back there in the future. Tammy
Se hospedó 7 noches en abril de 2024
Respuesta de Guest Relations Agent, el 15 abr. 2024
Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

10/10 Excelente

Maget

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en abril de 2024
Respuesta de Guest Relations Agent, el 15 abr. 2024
Dear Guest,Thank you for your rating. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

10/10 Excelente

Everton

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
First thing was the banner on the door that was a great surprising welcome, I would return just for that.food was good not great and staff was the best they could be ( over work) not my ideal type of hotel too large too much people but ibdid enjoy my stay.
Se hospedó 5 noches en marzo de 2024
Respuesta de Guest Relations Agent, el 15 abr. 2024
Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson