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Opiniones de Comfort Inn & Suites Ruston-East

2.5 out of 5
Comfort Inn & Suites Ruston-East
1825 Roberta Avenue, Ruston, LA

Opiniones

7.6

Bueno

Puntuación de 10, es decir, Excelente. Basada en 425 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 256 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 115 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 92 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 112 de 1000 opiniones" "

7.8/10

Limpieza

8.4/10

Servicio y personal

7.4/10

Servicios

7.4/10

Condiciones de la propiedad

7.0/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

myrna, APODACA

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Muy mal servido de este hotel hice la reservación y nos equivocamos al hacerla pero cancelamos y ahí mismo hicimos una reservación y no me hicieron el reembolso de la cancelación de haber sabido no nos hubiéramos quedado ahí no volvemos a ese lugar por mal educados y nefastos.
Se hospedó 1 noche en marzo de 2024
Respuesta de Lena, el 8 abr. 2024
Dear Myrna,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportuinty to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

10/10 Excelente

Doris

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Todo muy limpio y agradable
Se hospedó 1 noche en enero de 2024
Respuesta de Lena, el 22 ene. 2024
Dear Doris,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Terrible

Ricardo

Se hospedó 1 noche en junio de 2022

2/10 Terrible

Kari

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This property has mold on the walls, crumbs on the floor, bathroom was unclean, pool was green. Workers didn’t even acknowledge property conditions nor get off their cell phones when assisting guests.
Se hospedó 2 noches en mayo de 2024
Respuesta de Lena, el 27 may. 2024
Dear Kari,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

6/10 Aceptable

Aaron

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Jennifer

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean and spacious rooms
Se hospedó 1 noche en mayo de 2024
Respuesta de Lena, el 27 may. 2024
Dear Jennifer,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Terrible

Anastasia

Viaje familiar, Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The property look nothing like the photos. The grass was overgrown. I only booked to swim. The pool was disgusting! The hotel smelled horrible like a nasty ashtray. I asked to be put in non smoking but it smelled like a nasty cigar bar. I couldnt find the ice machine on the 3rd floor. The room had no tissue. The air didnt work properly and kept shutting off. I would never recommend this place to anyone!
Se hospedó 1 noche en mayo de 2024
Respuesta de Lena, el 27 may. 2024
Dear Anastasia,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

8/10 Bueno

Bobby

Viaje familiar
Close to where I needed to be.
Se hospedó 2 noches en mayo de 2024
Respuesta de Lena, el 27 may. 2024
Dear Bobby,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

10/10 Excelente

Jazmane

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Easy check in friendly staff Pool wasnt clean overall very nice
Se hospedó 1 noche en mayo de 2024
Respuesta de Lena, el 27 may. 2024
Dear Jazmane,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Terrible

Mark

Viaje en pareja
I booked my room at 1 pm, called and told them I’d be there around 12:30, to which they said was fine. Got there and there were no rooms available.
Se hospedó 1 noche en mayo de 2024
Respuesta de Lena, el 27 may. 2024
Dear Mark,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

10/10 Excelente

Bentley

Great!
Se hospedó 1 noche en mayo de 2024
Respuesta de Lena, el 27 may. 2024
Dear Bentley,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

4/10 Malo

Terry

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
The staff was the only good thing about this property. The property itself was in a general state of disrepair. I tried to call them several times before we arrived but never got an answer. I also set them email and never got response. When we arrived I was told there phones have been down. The pool was closed, and green. According to the clerk they have never had a hot tub even thoght it is stated in the hotel discreption. The bathroom ceiling had plaster falling down which appeared to be from the room above water leak. The tub itself had a baseball size chunk out of the enamel. The dead bolt on the door didn't was missing and the door itself looked like it had been forced open in the past.
Se hospedó 1 noche en mayo de 2024
Respuesta de Lena, el 27 may. 2024
Dear Terry,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Terrible

Kendall

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en mayo de 2024
Respuesta de Lena, el 27 may. 2024
Dear Kendall,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Terrible

Abdulaziz

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No towel rooms are dirty
Se hospedó 1 noche en mayo de 2024
Respuesta de Lena, el 27 may. 2024
Dear Abdulaziz,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Terrible

John Jay

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Lady at desk was excellent. Checked into room 333 all linen was on floor room a mess. Got another room no towels. Found a roach on bed. The motel was more of a $45.00 room. I have stayed there before 3 years ago it was nice. Will not be back ar this motel. Very disappointing . For the price i paid.
Se hospedó 1 noche en mayo de 2024
Respuesta de Lena, el 27 may. 2024
Dear John Jay,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Terrible

Priscilla and Mikael

Viaje familiar con niños
No le gustó: Servicios
The sheets was dirty , room wasn’t ready upon check in . The AC leaks and made floor wet ! No towels in room . Mold!!!
Se hospedó 1 noche en mayo de 2024
Respuesta de Lena, el 27 may. 2024
Dear Priscilla and Mikael,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Terrible

Elvira

Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The worst experience in all my life, most disrespectful and unprofessional behavior from front desk hotel person who yelled at me hotel didn’t respect my paid reservation. And not even idea what customer service is.
Se hospedó 2 noches en mayo de 2024
Respuesta de Lena, el 27 may. 2024
Dear Elvira,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Terrible

Mary

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Arrived to check in and was immediately told as soon as doors open, “We Closed”!! Worst customer service ever. They had my reservation but just said sorry we must over booked and we have no room for you.
Se hospedó 1 noche en mayo de 2024
Respuesta de Lena, el 27 may. 2024
Dear Mary,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

4/10 Malo

Leon

Le gustó: Servicio y personal
I will not stay there again. Old property, everything on first floor. No machines or condiments available.
Se hospedó 2 noches en mayo de 2024
Respuesta de Lena, el 27 may. 2024
Dear Leon,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Terrible

Leslie

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was the most unbelievable experience ever!! I’m filing complaints with both Comfort Inn and Expedia. This hotel is not equipped nor able to serve guests. Upon arrival one clerk at the desk with absolutely minimal trouble shooting skills advises there are no clean rooms available, the cleaning crew did not come to work, offered my options to take a dirty room and be given bedding. She then tells me it’s our loss because we booked with Expedia and the hotel only gets a small percentage. I asked for a mgr who was apparently off, but handling difficult customers. She offered a room with a broken tv. It wasn’t available. She found a single room 1 bed(although we reserved 2 beds). Now we have 4ppl in one bed in a less than par condition. I DO NOT RECOMMEND THIS HOTEL to humans. I also request compensation for this restless night we’re experiencing.
Se hospedó 1 noche en mayo de 2024
Respuesta de Lena, el 27 may. 2024
Dear Leslie,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Terrible

Mighonna

No le gustó: Servicio y personal y condiciones de la propiedad
they said i don’t have a room
Se hospedó 1 noche en mayo de 2024
Respuesta de Lena, el 10 may. 2024
Dear Mighonna,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office Supervisor

4/10 Malo

Tracey

No le gustó: Limpieza y servicio y personal
Room was dirty with old food on the nightstand. Had to take a washcloth and wipe everything down. We arrived at 1:30 in the morning after driving for 14 hours so we just laid on top of the cover and went to sleep, but I definitely would not stay here again.
Se hospedó 1 noche en mayo de 2024
Respuesta de Lena, el 10 may. 2024
Dear Tracey,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office Supervisor

8/10 Bueno

Anna

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Quiet and fast convenient servixe
Se hospedó 3 noches en mayo de 2024
Respuesta de Lena, el 27 may. 2024
Dear Anna,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

10/10 Excelente

Leslie

Se hospedó 1 noche en mayo de 2024
Respuesta de Lena, el 27 may. 2024
Dear Leslie,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Terrible

Barry

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No shower curtain. Called the desk over hours got nothing but busy signal. Won’t stay again.
Se hospedó 1 noche en abril de 2024
Respuesta de Lena, el 30 abr. 2024
Dear Barry,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

10/10 Excelente

Robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
For a older facility it is well taken care of.
Se hospedó 1 noche en abril de 2024
Respuesta de Lena, el 30 abr. 2024
Dear Robert,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

4/10 Malo

Cheryl

Viaje en pareja
No le gustó: Limpieza y condiciones de la propiedad
The hotel was not clean or repaired. The TV in 303 did not work. HDMI cable unplugged.
Se hospedó 1 noche en abril de 2024
Respuesta de Lena, el 25 abr. 2024
Dear Cheryl,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Terrible

Donna

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I was called prior to arriving saying the room I reserved was not available. After getting in my room, I noticed there were no towels, no shower curtain, no coffee maker, the toilet seat was broken, no hair dryer, a brown stain on the comforter, and the phones did not work. I went to front desk and she gave me towels and a shower curtain to put up myself. Was not apologetic at all. Other customers in the lobby told me they were experiencing the same thing with no shower curtain or towels. I told the manager on duty the next morning of the issues and she was not apologetic nor offered to discount my stay. I wouldn't stay there now if it were free. Absolutely inexcusable.
Se hospedó 1 noche en abril de 2024
Respuesta de Lena, el 25 abr. 2024
Dear Donna,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office Supervisor

4/10 Malo

Tanesha

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Our was not clean, pillows were on the floor, bed was broken and no towels. I will never book here again.
Se hospedó 1 noche en abril de 2024
Respuesta de Lena, el 25 abr. 2024
Dear Tanesha,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

8/10 Bueno

James

No comment
Se hospedó 1 noche en abril de 2024
Respuesta de Lena, el 20 abr. 2024
Dear James,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

8/10 Bueno

Rebecca

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
The staff were friendly and attentive. The breakfast had a variety of food choices. The hotel is a bit rundown and could use some maintenance. Our bathroom was missing a towel rack and toilet paper holder. The fridge had no freezer door so all the food froze.
Se hospedó 3 noches en abril de 2024
Respuesta de Lena, el 25 abr. 2024
Dear Rebecca,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

10/10 Excelente

Robert

.
Se hospedó 2 noches en abril de 2024
Respuesta de Lena, el 20 abr. 2024
Dear Robert,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Terrible

Jesse

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Lena, el 25 abr. 2024
Dear Jesse,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportuinty to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

6/10 Aceptable

Jenni

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
This hotel a was so-so. Not the hotels fault, but it is rather hard to get to. Looks okay on the outside. Inside there were a few cosmetic flaws. There was a small problem with my room. They were very quick to make things right. I have no complaints about the room. Breakfast is included. Came down on Friday morning at 7:30 and there was almost nothing left. I was in the dining area for close to 20 minutes. No one came and restocked the breakfast.
Se hospedó 1 noche en abril de 2024
Respuesta de Lena, el 15 abr. 2024
Dear Jenni,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

10/10 Excelente

Leigh Ann

Viaje en pareja, Viaje con mascota
Very friendly staff at check in. Room is clean and comfortable. Highly recommend!
Se hospedó 1 noche en abril de 2024
Respuesta de Lena, el 13 abr. 2024
Dear Leigh,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Terrible

Kent

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Cancelled our reservation on arrival. The reason given no working washing machines. Refused to give any refund or cancellation acknowledgment.
Se hospedó 1 noche en abril de 2024
Respuesta de Lena, el 15 abr. 2024
Dear Kent,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

8/10 Bueno

Christine

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
More of variety on the breakfast
Se hospedó 1 noche en abril de 2024
Respuesta de Lena, el 8 abr. 2024
Dear Christine,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Terrible

April

Viaje de negocios, Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I tried to call the hotel before we arrived but only got a busy signal. When we arrived the receptionist told me that their phones line wasn’t working. When I checked in I arrived with a family of 7 only to be told that 1 of my 2 rooms that I booked could not be occupied because their dryer was broken and they had no way to clean the sheets before we came. So all 7 of us shared one room. This sent a shiver down my spine. We boarded the dirty scary looking elevator to go to the third floor and was greeted by a piece of wall border lying on the floor. When we entered the room I immediately checked the sheets and comforter and of course there were stains. We were disgusted but could not leave because all of the hotels were booked up. Don’t stay here! This is NOT a Comfort Inn but a Discomfort Inn.
Se hospedó 1 noche en abril de 2024
Respuesta de Lena, el 13 abr. 2024
Dear April,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Terrible

Shepard

Got there after a long drive and the room was not available because the dryer was broken so there were no sheets. No one contacted us to say there was a problem. Totally unprofessional and missed a very important basketball game because of the issue.
Se hospedó 1 noche en abril de 2024
Respuesta de Lena, el 7 abr. 2024
Dear Shepard,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportuinty to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Terrible

Dre

Viaje de negocios, Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Terrible customer service upon arrival.
Se hospedó 2 noches en abril de 2024
Respuesta de Lena, el 7 abr. 2024
Dear Dre,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportuinty to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

8/10 Bueno

Wayne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en marzo de 2024
Respuesta de Lena, el 7 abr. 2024
Dear Wayne,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

10/10 Excelente

Renee

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent staff
Se hospedó 2 noches en marzo de 2024
Respuesta de Lena, el 7 abr. 2024
Dear Renee,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

4/10 Malo

Erica

Viaje en grupo
Le gustó: Servicio y personal
No le gustó: Limpieza
The door to our room was very hard to open and close! their were roaches in the bathroom! This was the worse I've seen from a Comfort Inn! I will not ever be staying in this hotel again!
Se hospedó 2 noches en marzo de 2024
Respuesta de Lena, el 8 abr. 2024
Dear Erica,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportuinty to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Terrible

Annie

Se hospedó 1 noche en marzo de 2024
Respuesta de Lena, el 25 abr. 2024
Dear Annie,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Terrible

Richard

Viaje familiar con niños
No le gustó: Servicio y personal y condiciones de la propiedad
Phone in room doesn’t work and front desk phone was constantly busy. People running up and down hallways kids talking loud outside.
Se hospedó 1 noche en marzo de 2024
Respuesta de Lena, el 8 abr. 2024
Dear Richard,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportuinty to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Terrible

Wynn

Viaje de negocios
No le gustó: Limpieza, servicios, condiciones de la propiedad
The beds were hard as a rock. There were no towels or rags. Then there were the roaches. Will never stay here again.
Se hospedó 3 noches en marzo de 2024
Respuesta de Lena, el 8 abr. 2024
Dear Wynn,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportuinty to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

10/10 Excelente

Tammy

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Quick check in, very clean, courteous staff
Se hospedó 2 noches en marzo de 2024
Respuesta de Lena, el 27 mar. 2024
Dear Tammy,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

10/10 Excelente

Mina

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I enjoyed my stay at Comfort Inn and Suites! The room was very clean & comfortable and the staff was very friendly and hospitable. I also enjoyed the breakfast selection. I would definitely stay here again & recommend it to friends.
Se hospedó 1 noche en marzo de 2024
Respuesta de Lena, el 27 mar. 2024
Dear Mina,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

8/10 Bueno

Brensley

Se hospedó 2 noches en marzo de 2024
Respuesta de Lena, el 7 abr. 2024
Dear Brensley,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Terrible

Cody

Viaje familiar con niños
No le gustó: Limpieza, servicios, condiciones de la propiedad
Bathroom was dirty and the shower leaked
Se hospedó 1 noche en marzo de 2024
Respuesta de Lena, el 18 mar. 2024
Dear Cody,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportuinty to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East