Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 116 de 195 opiniones" "
10 - Excelente
116
Puntuación de 8, es decir, Bueno. Basada en 47 de 195 opiniones" "
8 - Bueno
47
Puntuación de 6, es decir, Aceptable. Basada en 18 de 195 opiniones" "
6 - Aceptable
18
Puntuación de 4, es decir, Malo. Basada en 7 de 195 opiniones" "
4 - Malo
7
Puntuación de 2, es decir, Terrible. Basada en 7 de 195 opiniones" "
2 - Terrible
7
9.2/10
Limpieza
8.8/10
Servicio y personal
8.8/10
Servicios
9.0/10
Condiciones de la propiedad
8.8/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
Kajal
Viaje familiar con niños
26 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was amazing at this hotel though wish there was some sort of entertainment on this beach in the evenings. The beach cloeses at 7 which is a shame. They could do with music and beans bags/ seating on the beach and music or a show
Kajal
Se hospedó 7 noches en mayo de 2024
6/10 Aceptable
Hannah Catherine
Viaje familiar con niños
4 may. 2024
Le gustó: Limpieza
Beautiful hotel and has so much potential but sadly the service was not the best, not easy to book the restaurants, the buffet was not the best food and while some staff were amazing sadly some let it down for others. For a 5 star and what it costs to stay here we did expect it to be as good as the Rixos in Dubai but it was not.
Hannah Catherine
Se hospedó 11 noches en abril de 2024
8/10 Bueno
Sadik
23 feb. 2024
Sadik
Se hospedó 5 noches en febrero de 2024
10/10 Excelente
RUTH ELLEN
27 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
RUTH ELLEN
Se hospedó 6 noches en enero de 2024
Respuesta de Mahmoud, el 29 ene. 2024
Dear Ruth EllenIt is our absolute aim to provide our guests with the highest standards of personal service.Thank you for your wonderful review and I hope your memories at Rixos Premium Saadiyat Island Abu Dhabi will be cherished for years to come.We look forward to warmly welcoming you back again.Best regards,Mahmoud
10/10 Excelente
Rachel
Viaje de negocios
13 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Say yes to Rixos.
Absolutely great hotel. It was spotless and the service and amenities fantastic. The food was outstanding and no two days the same.
A big shout out to Keenan in the diningroom he is an absolute star. He kept the same table for us, had drinks ready on arrival, his service was second to none.
Rachel
Se hospedó 8 noches en septiembre de 2023
Respuesta de Mahmoud, el 20 dic. 2023
Dear RachelIt is our absolute aim to provide our guests with the highest standards of personal service.Thank you for your wonderful review and I hope your memories at Rixos Premium Saadiyat Island Abu Dhabi will be cherished for years to come.We look forward to warmly welcoming you back again.Best regards,Mahmoud
10/10 Excelente
Matthew
15 nov. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
This hotel and staff couldn't do enough for you
Matthew
Se hospedó 2 noches en noviembre de 2023
Respuesta de Mahmoud, el 20 dic. 2023
Dear Matthew,It is our absolute aim to provide our guests with the highest standards of personal service.Thank you for your wonderful review and I hope your memories at Rixos Premium Saadiyat Island Abu Dhabi will be cherished for years to come.We look forward to warmly welcoming you back again.Best regards,Mahmoud
10/10 Excelente
Richard
Viaje familiar
26 sept. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Absolutely superb, staff are amazing and hotel very pleasant.
Thank you
Richard
Se hospedó 15 noches en julio de 2023
Respuesta de Aika Kadyrkulova, el 28 sept. 2023
Dear guest Richard,It is our absolute aim to provide our guests with the highest standards of personal service.Thank you for your wonderful review and I hope your memories at Rixos Premium Saadiyat Island Abu Dhabi will be cherished for years to come.We look forward to warmly welcoming you back again.Best regards,Aika KadyrkulovaAssistant Guests Relations Manager
10/10 Excelente
Sarmad
Viaje familiar
18 sept. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Heel geschikt voor gezinnen! Super luxe en fijn voor kinderen!
Sarmad
Se hospedó 9 noches en septiembre de 2023
Respuesta de Aika Kadyrkulova, el 20 sept. 2023
Sehr geehrter Herr Sarmad,Wir freuen uns sehr über Ihre Kommentare zu Ihrem Aufenthalt im Rixos Premium Saadiyat Island Abu Dhabi!Es ist immer eine Freude, positives Feedback zu erhalten. Ich werde Ihre Kommentare mit unserem Team teilen. Ich bin sicher, dass dieses Feedback für alle unsere Mitarbeiter eine Ermutigung sein wird, da wir bestrebt sind, die Qualität unserer Dienstleistungen kontinuierlich zu verbessern.Nochmals vielen Dank für das Teilen Ihrer Erfahrungen und wir hoffen, dass Ihr nächster Besuch genauso angenehm sein wird wie der vorherige.Aufrichtig,Aika KadyrkulovaStellvertretender Guest Relations Manager
8/10 Bueno
Ian James Thomas
Viaje familiar
14 sept. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
On the property there is everything to do…20min taxi ride min to anything else, however taxi are very cost effective.
Ian James Thomas
Se hospedó 6 noches en septiembre de 2023
Respuesta de Mahmoud, el 16 sept. 2023
Dear Valued Guest Ian James Thomas,We are thrilled to read your positive review of your recent stay with us! Thank you so much for sharing your experience and for choosing our hotel as your home away from home. It's great to know that you found our facilities and services to be up to your satisfaction. We take pride in providing our guests with a comfortable and enjoyable stay, and we're delighted to hear that you felt well taken care of by our staff.We look forward to the opportunity to welcome you back soon!Best Regards,Mahmoud
10/10 Excelente
Craig Daniel
Viaje familiar
26 ago. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice hotel, food and staff great.
Craig Daniel
Se hospedó 11 noches en julio de 2023
Respuesta de Mahmoud, el 28 ago. 2023
Dear Craig Daniel,We very much appreciate your comments regarding your stay at the Rixos Premium Saadiyat Island Abu Dhabi!It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mahmoud
10/10 Excelente
SHOMA
Viaje familiar con niños
26 ago. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We love everything about the Rixos for us and our children, this is the second year we’ve been and it didn’t disappoint, in fact we fell in love with the location - the facilities - the staff and services even more!
SHOMA
Se hospedó 10 noches en agosto de 2023
Respuesta de Mahmoud, el 28 ago. 2023
Dear SHOMA,We very much appreciate your comments regarding your stay at the Rixos Premium Saadiyat Island Abu Dhabi!We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely,Mahmoud
10/10 Excelente
Aziz
Viaje familiar
31 jul. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent hotel with excellent staff
the hotel is excellent. staff is responsive. special thanks to Assem at the reception, concierge Dilmurad, as well as the waiter in the lobby bar Azizbek. They took very good care of us all the days of our holiday. We have been to two a la carte restaurants. Loved Aja Asian Restaurant.
Aziz
Se hospedó 4 noches en julio de 2023
Respuesta de Mahmoud, el 1 ago. 2023
Dear valued guest Aziz,Thank you for staying with Rixos Premium Saadiyat Island!Thank you so much for your positive feedback! It's truly rewarding to know that we were able to provide you with a great experience during your stay. We always strive to provide our guests with the highest level of service and I'm thrilled to hear that we exceeded your expectations. We look forward to having you stay with us again soon!Best regards,Mahmoud
8/10 Bueno
Benjamin
Viaje familiar
25 jul. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very Limited Entertainment
Benjamin
Se hospedó 9 noches en julio de 2023
Respuesta de Mahmoud, el 26 jul. 2023
Dear Benjamin,Thank you for choosing Rixos Premium Saadiyat Island as your family getaway!Great to hear positive feedback from you! We're thrilled to know that you had a wonderful experience with us. Thank you so much for sharing your feedback, it means a lot to us. We are delighted to have exceeded your expectations and we hope to continue providing you with exceptional service.We can't wait to welcome you back soon.Best regards,Mahmoud
10/10 Excelente
Ruzi
Viaje en pareja
24 jul. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Superb hotel, amenities, staff and experience
Ruzi
Se hospedó 4 noches en julio de 2023
Respuesta de Mahmoud, el 25 jul. 2023
Dear,Thank you for staying with Rixos Premium Saadiyat Island!Thank you so much for your positive feedback! It's truly rewarding to know that we were able to provide you with a great experience during your stay. We always strive to provide our guests with the highest level of service and I'm thrilled to hear that we exceeded your expectations. We look forward to having you stay with us again soon!Best regards,Mahmoud
6/10 Aceptable
IBRAHIM SAMI
2 jun. 2023
No le gustó: Servicio y personal y condiciones de la propiedad
Not recommended for adults or couples
Following items were broken in our room.
-Shower tray
- bed side light switch, reading light and lamp.
- plug sockets on one side of the bed
- hair dryer
The quality of finish in this hotel is more of a 4 star rather than 5 star. We were entitled to 3 free alacart restaurants however we were only able to access two as everything was fully booked. You can only book these once you get to the venue. We booked these the first hour of arrival.
IBRAHIM SAMI
Se hospedó 5 noches en mayo de 2023
Respuesta de Mahmoud, el 9 jun. 2023
Dear Mr. Ibrahim,Thank you for taking the time to tell us about your experience at the Rixos Premium Saadiyat Island Abu Dhabi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Rixos, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,
10/10 Excelente
Yannick
1 may. 2023
Yannick
Se hospedó 7 noches en abril de 2023
Respuesta de Mahmoud, el 9 jun. 2023
Dear Yannick,Thank you for your wonderful review and I hope your memories at Rixos Premium Saadiyat Island Abu Dhabi will be cherished for years to come.We look forward to warmly welcoming you back again.Best regards,
6/10 Aceptable
Sandra
Viaje familiar
13 abr. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Le resort est magnifique et le service excellent. Le top est la plage juste grandiose. Par contre gros point noir la nourriture.
Sandra
Se hospedó 4 noches en abril de 2023
Respuesta de Mahmoud, el 9 jun. 2023
Dear Ms. Sandra,Thank you for taking the time to tell us about your experience at the Rixos Premium Saadiyat Island Abu Dhabi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Rixos, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,
10/10 Excelente
Cliente verificado
15 mar. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cliente verificado
Se hospedó 7 noches en marzo de 2023
Respuesta de Mahmoud, el 22 jun. 2023
Dear Value Guest,We very much appreciate your comments regarding your stay at the Rixos Premium Saadiyat Island Abu Dhabi!Thank you for your kind feedback, and we hope to see you again soon for another magnified journey with us.
10/10 Excelente
Sara
Viaje familiar
20 feb. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel was ideal for family holiday. Pool room especially good for teenager.
Sara
Se hospedó 6 noches en febrero de 2023
Respuesta de Aika Kadyrkulova, el 22 feb. 2023
Dear guest Sara,We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Best regards,Aika KadyrkulovaAssistance Guest Relations Manager
4/10 Malo
Ajad
Viaje familiar
13 feb. 2023
Le gustó: Servicios
No le gustó: Condiciones de la propiedad
None
Ajad
Se hospedó 7 noches en enero de 2023
2/10 Terrible
James
Viaje familiar con niños
29 dic. 2022
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Several drink orders were taken and never arrived.
Availability of restaurants very limited - having to eat in the buffet for majority of two week stay (which we cut short).
In buffet, arriving 5 minutes before food stopping being served and the chef telling a member of staff not to give my wife any food.
James
Respuesta de Assem Iztleuova, el 29 dic. 2022
Dear Mr. James,We sincerely regret reading that your stay at our Rixos Premium Saadiyat fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated.Our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance.Best regards,Assem IztleuovaGuest Relation Team Leader
10/10 Excelente
Funda
Viaje familiar
12 sept. 2022
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The most amazing hotel
What an amazing all inclusive hotel! Very luxurious from drinks food to even the bathroom shampoos etc it was a true wow factor. The best hotel in the UAE! Loved it!
Funda
Se hospedó 2 noches en septiembre de 2022
Respuesta de Patricia Vizcaino, el 15 sept. 2022
Dear Guest Funda, Thank you for sharing your amazing memories with us in the hotel and we will be glad to have you as our guest again in the future.Best regards Patricia VizcainoGuest Relations Manager
10/10 Excelente
Ofer
Viaje familiar con niños
26 ago. 2022
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean quiet and good location
Ofer
Se hospedó 4 noches en agosto de 2022
Respuesta de Guzel Hamarat, el 27 ago. 2022
Dear Guest Ofer,Thank you very much for leaving these wonderful comments on Google, we are delighted that you enjoyed your stay among us.We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Best regards,Guzel HamaratAsst. Guest Relations Manager
10/10 Excelente
David
Viaje familiar con niños
18 ago. 2022
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Best hotel ever!!!!!
David
Se hospedó 5 noches en agosto de 2022
Respuesta de Patricia Vizcaino, el 14 oct. 2022
Dear Mr David, Thank you for the wonderful review, we wish to welcome you soon.Best regards Patricia Vizcaino
10/10 Excelente
Muhsin
Viaje familiar
7 ago. 2022
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
شكرا ريكسوس السعديات
فندق رائع يستحق التجربه جميع الموظفين بشوشين جميع خدمات متوفره لاتحتاج ان تطلبها شكرا ريكسوس السعديات
Muhsin
Se hospedó 2 noches en agosto de 2022
Respuesta de Patricia Vizcaino, el 14 ago. 2022
لسید بعد التحیة نشكركم على إيجاد الوقت للإجابة على ھذة الإستمارة. نحن نقدر كثیرا تعلیقاتكم الإجابیة حول اقامتكم في فندق لقد قمت بمشاركة تعلیقاتكم مع فريق العمل لیكونوا على دراية بمشاركتھم في إرضائكم وكونھم عند حسن توقعاتكم. إن التقییم الإيجابي من عملاءنا يعتبر أفضل مكافئة لنا- شكرا نحن نتطلع للترحیب بكم مرة أخرى في مع خالص الشكر و التقدير
6/10 Aceptable
yarin
Viaje de negocios
3 ago. 2022
Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
No le gustó: Servicio y personal
Do not come this hotel
The hotel is amazing, the service in the pool area also.
But expect that: the food at the hotel is not more then discussing. Maybe they have much food to choose but the quality of the food is horrible.
The office desk guys was so unkindly if I look at all the other hotels i have been in the uae.
The manager of the restaurants called bibi is a terrible guy who I won’t let him to manage a kiosk.
So the overall when I payed around 500usd per night is not worth it at all
yarin
Se hospedó 2 noches en julio de 2022
10/10 Excelente
Fatima-Sarah
Viaje en pareja
14 jun. 2022
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hôtel incroyable ! Plage magnifique et propre nous avons même pu rencontrer et nager avec des tortues sauvages. Que dire ; tout est parfait les chambres sont magnifiques et propres, le personnel est au petit soins et très respectueux ! Les nourritures ( all inclusive) sont incroyables j’ajouterai une suggestion qui serait de faire un buffet à thème de temps en temps car lorsque l’on reste longtemps les plats du buffet sont assez redondants mais bon c’est vraiment pour dire quelques choses ! Qualité des produits excellente ; service à la plage et la piscine irréprochable ; propreté des locaux nickel ! Sejour inoubliable
Fatima-Sarah
Se hospedó 5 noches en junio de 2022
Respuesta de Patricia Vizcaino, el 15 jun. 2022
Cher Fattima , Nous apprécions énormement le temps que vous avez consacré à partager votre appréciation sur votre récent séjour au sein de notre hotel, nous nous efforcons de dépasser les attentes de nos clients et vos commentaires nous assisteront dans cette demarche. Merci encore pour votre généreuse appréciation, ce fut un plaisir de vous avoir parmi nous et nous espérons avoir l'opportunité de vous accueillir à nouveau prochaienment. Cordialement Patricia Vizcaino Guest Relations Manager
8/10 Bueno
Ruth
7 jun. 2022
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Return stay
This was our second stay, the first time was when the hotel was just opened. Our only comment is that the food standard was lower now, and are mainly stew type meals whereas before there were sushi counters and more exciting options. Staff were friendly and attentive. Still a pleasant stay.
Ruth
Se hospedó 4 noches en mayo de 2022
Respuesta de Patricia Vizcaino, el 10 jun. 2022
Dear guest,
Thank you for the nice comment you have left after your second stay in the hotel.
We sincerely lament the the quality of our food this time was not up to your standards and we have shared this information to the responsible.
Thank you once again for your honest critics and we are looking forward to welcome you in the future.
Best regards
Patricia Vizcaino
10/10 Excelente
Gulsah
Viaje familiar
9 may. 2022
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was amazing, appreciate excellent food, comfort and kid friendliness.
Gulsah
Se hospedó 3 noches en mayo de 2022
Respuesta de Guzel Hamarat, el 9 may. 2022
Dear Gulsah,
Thank you for reviewing your stay in the hotel with such a nice words.
We are looking forward to your next visit.
Bet regards,
Guzel Hamarat
Asst. Guest Relations Manager
10/10 Excelente
Kaveri, Johannesburg
Viaje familiar con niños
16 abr. 2022
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent for families. Fantastic facilities all located on site. Brilliant service received from hotel management.
Kaveri
Se hospedó 4 noches en abril de 2022
Respuesta de Patricia Vizcaino, el 17 abr. 2022
Dear Mrs Kaveri,
We are glad to know that you have enjoyed and that we were able to make sure your bad experience from the beginning, was well taken cared, and you enjoyed the overall experience with your beautiful family.
We are looking forward to welcome you again and on the meantime we will take care of the rest of the family for you.
Best regards
Patricia
Guest Relations Manager
10/10 Excelente
Gordon
19 mar. 2022
Gordon
Se hospedó 3 noches en marzo de 2022
Respuesta de Patricia Vizcaino, el 21 mar. 2022
Dear Mr Gordon,
Thank you from the nice rating you shared regarding your last stay at Rixos Premium Saadiyat Island.
We are looking forward to welcome you again in the nearest future.
Best regards
Patricia Vizcaino
Guest Relations Manager
10/10 Excelente
Valeria
13 mar. 2022
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Pekný hotel, chutné jedlá, milý personál. Páčilo sa mi rozdelenie lehátok pri mori na časť pre rodiny s deťmi a pokojnejšiu “adult” zónu. More bolo nádherné. Rada sa tu vrátim
Valeria
Se hospedó 3 noches en marzo de 2022
Respuesta de Patricia Vizcaino, el 14 mar. 2022
Dear Mrs Valeria,
Thank you for the nice rating you shared regarding your stay in Rixos Premium Saadiyat Island.
We are looking forward to welcome you again in the near future.
Best regards,
Patricia Vizcaino
Guest Relations Manager
10/10 Excelente
Cliente verificado
Viaje familiar
24 dic. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cliente verificado
Se hospedó 1 noche en diciembre de 2021
Respuesta de Guzel Hamarat, el 25 dic. 2021
Dear Guest,
Greetings from Rixos Premium Saadiyat Island Abu Dhabi and thank you so much for the nice rating.
We are looking forward to serving you again very soon.
Best regards,
Guzel Hamarat
Asst. Guest Relations Manager
10/10 Excelente
Karen
18 dic. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Karen
Se hospedó 3 noches en diciembre de 2021
Respuesta de Guzel Hamarat, el 19 dic. 2021
Dear Karen,
Greetings from Rixos Premium Saadiyat Island Abu Dhabi and thank you so much for your outstanding rating.
Best regards,
Guzel Hamarat
Asst. Guest Relations Manager
2/10 Terrible
Cliente verificado
14 dic. 2021
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Bad
Bad sewage smell in room. Bad food.
Cliente verificado
Se hospedó 2 noches en diciembre de 2021
Respuesta de Patricia Vizcaino, el 17 dic. 2021
Dear Guest,
Although we sincerely regret your disappointment with your stay in our hotel, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us.
At Rixos Premium Saadiyat Island we follow very strict protocols to guarantee satisfying results regarding hygiene and Cleanliness in our hotels, your feedback will give us an opportunity to bring your remarks to the attention of our entire management team.
Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services.
Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Rixos Premium Saadiyat Island will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.
Best regards
Patricia Vizcaino
10/10 Excelente
AYYANAR
Viaje familiar
11 dic. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Anniversary night at Rixos
We stayed in Rixos, Abudhabi for 1 night. It was an amazing experience. All inclusive concept was exceptional. From Crystal in reception to Rixy kids club everything was organised well. Aqua andcwave pool for kids well maintained. Hope to visit again soon
AYYANAR
Se hospedó 1 noche en diciembre de 2021
Respuesta de Guzel Hamarat, el 13 dic. 2021
Dear Mrs. Ayyanar,
Thank you for this wonderful review. We are glad that you enjoyed you stay at Rixos premium Saadiyat Island and the nice words towards our colleagues.
We are looking forward to welcome you again.
Kind regards,
Guzel Hamarat
Asst. Guest Relations Manager
10/10 Excelente
SOOGYEONG
20 nov. 2021
Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
SOOGYEONG
Se hospedó 1 noche en noviembre de 2021
Respuesta de Patricia Vizcaino, el 23 nov. 2021
Dear Guest Soogyeong
We greatly appreciate the time you spent to share your recent holiday experience at our hotel.
Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon
Best regards,
Patricia Vizcaino
Guest Relations Manager
10/10 Excelente
Hans-Uwe
7 nov. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Top-Hotel im Orientalischen Stil
Wirklich einfach zu beschreiben: DAS beste Hotel auf Yas Iland: Wer orientalische bling-bling Einrichtung mit exzellenten Service mag, ist hier besten aufgehoben. Wir kommen auf jeden Fall wieder.
Hans-Uwe
Se hospedó 3 noches en octubre de 2021
Respuesta de Guzel Hamarat, el 7 nov. 2021
Sehr geehrter Herr Hans,
Vielen Dank für Ihr Feedback und wir freuen uns sehr, dass Sie sich entschieden haben, Abu Dhabi zu besuchen und bei uns zu bleiben!
Unser Hauptziel ist es, allen unseren Gästen den bestmöglichen Service und die bestmögliche Erfahrung zu bieten.
Wir freuen uns, dass Ihr Aufenthalt bei uns ausgezeichnet war! Wir hoffen, Sie wieder für weitere schöne Erinnerungen begrüßen zu können!
Vielen Dank, dass Sie unsere Gäste sind und Ihre wertvollen Gedanken mit uns teilen!
Herzlichste Grüße,
Guzel Hamarat
Asst. Guest Relations Manager
10/10 Excelente
Ovashnee
28 oct. 2021
Ovashnee
Se hospedó 1 noche en septiembre de 2021
Respuesta de Patricia Vizcaino, el 30 oct. 2021
Dear Mr Ovashnee,
Thank you for the nice rating regarding your last stay at Rixos Premium Saadiyat Island, we are glad to know that you enjoy your stay with us.
We are looking forward to welcome you in the nearest future.
Best regards
Patricia Vizcaino
Guest Relations Manager
10/10 Excelente
Pankaj
Viaje familiar
3 oct. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Pankaj
Se hospedó 1 noche en septiembre de 2021
Respuesta de Patricia Vizcaino, el 5 oct. 2021
Dear Mr Pankaj,
Thank you for your nice review.
We are looking forward to meet you and your family back again.
Best regards
8/10 Bueno
Firas
Viaje familiar
1 ago. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Firas
Se hospedó 1 noche en julio de 2021
Respuesta de Patricia Vizcaino, el 4 ago. 2021
Dear Mr Firas,
Firstly we thank you for making our hotel your choice place for your visit to Abu Dhabi, although we regret that we fell a little short of your expectations this time around.
Thank you for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Warm regards
Patricia Vizcaino
Guest Relations Manager
10/10 Excelente
Nour
Viaje familiar
22 jul. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nour
Se hospedó 1 noche en julio de 2021
Respuesta de Patricia Vizcaino , el 23 jul. 2021
Dear Mrs Nour,
Thank you so much for taking the time out to share such positive feedback.
We are all delighted to see your positive review regarding your recent stay with us & we are so happy to know that you enjoyed to the fullest your trip in Abu Dhabi!
It was such a pleasure to host you in our complex and help you to enjoy your vacation in any way possible. We look forward to welcoming you again to Rixos Premium Saadiyat Island very soon!
Our best wishes,
Patricia Vizcaino
Guest Relations Manager
4/10 Malo
Colette
13 jun. 2021
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Colette
Se hospedó 1 noche en junio de 2021
Respuesta de Patricia Vizcaino, el 18 jun. 2021
Dear Mrs Colette,
Although we sincerely regret reading that your stay at our hotel fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated.
We would like to contact your for further detailed information about your last stay in the hotel, if you could please contact us, it would be much appreciated, to patricia.vizcaino@rixos.com.
Best regards
8/10 Bueno
Dima
Viaje en grupo
12 jun. 2021
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Dima
Se hospedó 1 noche en junio de 2021
Respuesta de Patricia Vizcaino, el 13 jun. 2021
Dear Mrs Dima,
Thank you for your review rating. We hope to see you soon with us again.
Best regards
4/10 Malo
Yazan
9 jun. 2021
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Disappointing experience
This was our second time to stay at the premium room, we came back because we had a great experience the first time. But we were really disappointed this time for a couple of reasons:
1- my sister came to visit in order to see the room/ pools as she was planning to book later on but they didnt allow her to see our room neither to check the pool and beach area despite how much we tried with them but they were very rude with this matter!
2- on our second night i got a food poisoning and was not able to leave the room the whole day until check out.
My family and I will consider other resorts for our future bookings although we like the idea of the pool access rooms
Yazan
Se hospedó 2 noches en junio de 2021
Respuesta de Patricia Vizcaino, el 10 jun. 2021
Dear Mr Yazan,
Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests.
Please be informed that as an All Inclusive hotel we are not allowing visitors in the room, if they are not registered, however they can pay an extra charge for enjoying all the facilities of the hotel whenever they like Our Front desk department is always happy to give assistance with this matter.
We would like to contact your for further detailed information about your last stay in the hotel, if you could please contact us, it would be much appreciated, my email address is patricia.vizcaino@rixos.com.
Best regards
10/10 Excelente
sukjun yang
Viaje familiar
8 jun. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
so nice
enjoyed with family
and i had great time i have stayed ever
sukjun yang
Se hospedó 1 noche en junio de 2021
Respuesta de Guzel Hamarat, el 10 jun. 2021
Dear Guest Sukjun,
Thank you so much for taking the time out to write such positive feedback on the Booking community!! We are all delighted to read your positive comments regarding your recent stay with us & we are so happy to know that you enjoyed to the fullest your trip in Abu Dhabi!
It was such a pleasure to host you in our complex and help you to enjoy your vacation in any way possible.
We look forward to welcoming you again to Rixos Premium Saadiyat Island very soon!
Our best wishes,
Guzel Hamarat
on behalf of the Rixos Team
8/10 Bueno
Thomas
Viaje en grupo
6 jun. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The food is average, there is a lot of choice at the buffet but none of it was amazing. I think I expected more based on the opulence of the dining room. However, cocktails in the lobby bar were very good. The hotel setting and accommodation is fantastic.
Thomas
Se hospedó 1 noche en junio de 2021
Respuesta de Patricia Vizcaino, el 10 jun. 2021
Dear Mr Thomas,
We are sincerely grateful for the time you spent to share your comments on your recent stay in our hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests.
Best regards
10/10 Excelente
Mario
Viaje familiar
5 jun. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fantastic staycation
Mario
Se hospedó 2 noches en mayo de 2021
Respuesta de Patricia Vizcaino, el 10 jun. 2021
Dear Guest Mario,
Thank you for your nice rating and we are pleased that you enjoy your staycation with us.
We hope to see you soon with us again.
Best regards
Patricia Vizcaino
10/10 Excelente
Angelica
4 jun. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Angelica
Se hospedó 1 noche en junio de 2021
Respuesta de Patricia Vizcaino, el 10 jun. 2021
Dear Guest Angelica,
Thank you for your nice review rating.
We hope to see you soon with us again.
Best regards
Patricia Vizcaino
6/10 Aceptable
Abhilash
Viaje familiar
31 may. 2021
No le gustó: Limpieza y servicio y personal
Abhilash
Se hospedó 2 noches en mayo de 2021
Respuesta de Pradeep Bijlwan , el 4 jun. 2021
Dear Mr. Abdullah ,
Thank you for sharing your rating on your recent holiday experience among us.
Please if you can share further details with me as we would like to know about your experience : Pradeep.bijlwan@rixos.com
Once more we thank you and look forward to serving you again soon.
Regards,
Pradeep Bijlwan