dear Chanjin, our customers' opinions are very important to us in order to always improve and provide better service. All our rooms, from the most basic to the most elegant, are spacious, with wooden floors and furniture in the most typical Engadine style, have large beds, private bathroom with corner or rectangular whirlpool tub or shower cubicle, satellite TV, coffee corner, free wifi. I am sorry to read your dissatisfaction, which I honestly cannot understand, but I take note of it. Our staff is always available should anything during the stay not be to our guests' satisfaction. I hope you can visit us again to change your opinion. A cordial greeting, Michela Contini - Resident Manager.