Javier,Thank you for bringing your recent experience to our attention. We sincerely apologize for the inconveniences you encountered during your stay with us. Providing a clean and comfortable environment for our guests is our top priority, and we regret that we fell short of your expectations on this occasion.Please rest assured that we take your feedback seriously and have taken immediate steps to address the issues you mentioned. We have spoken with our housekeeping team to ensure that our rooms are thoroughly inspected and properly cleaned to prevent any recurrence of the issues you encountered. Additionally, we will be conducting a thorough inspection of all our rooms to ensure they meet our high standards of cleanliness and comfort.We understand your disappointment with the situation regarding the fee for the second night, and we apologize for any confusion or inconvenience this may have caused. We will review our policies and procedures to ensure that they are communicated clearly to our guests in the future.We truly value your feedback as it helps us to identify areas where we can improve and deliver a better experience for our guests, we hope that you will consider giving us another opportunity to exceed your expectations in the future.

Cesar Angel,Thank you for taking the time to post a review based on your stay. Yes we do require a deposit and it usually takes 2-3 business days for the pre-authorization to drop off. Chances are it does not show up as a return or credit as we only get a pre-auth and then release it when you check out if there were no damages, and all to items are accounted for.

Liliana,Thank you for taking the time to post a review based on your stay with us. We are glad your experience was good and hope you return and stay with us again.

Patricia,It's unfortunate your stay with us was not a 5 star experience. We would like to understand what brought you to this rating, but thank you for taking the time to do so.

Ronald,It's unfortunate you encountered all this negativity during your stay with us. We do appreciate your elaboration on issues so we may forward them to management. Thank you for taking the time to post a review based on your stay.

Ana,Thank you for taking the time to post a review based on your stay with us . We hope we have the opportunity to get a 5 star rating the next time you visit.

We'll keep your feedback in mind as we look for ways to improve our guests' accommodations. Should your travels bring you back to the area, depend on us for an even better experience.

Thank you for taking the time to provide us your feedback. It delights us to hear that our convenient location made a positive impression on you.

Yesenia Vanessa,It's' unfortunate your stay was not a 5 star experience. We do hope you allow us the opportunity to increase your future rating.

Eduardo,Thank you for taking the time to post a review, we are glad your stay with us was good and we hope we can make it great upon your next visit.

Griselda,Thank you for taking the time to post a review. We really appreciate it and hope you visit us again.

Hioselin,Es lamentable que su visita haya sido durante un período de capacitación/recontratación de personal. Esperamos que nos brinde la oportunidad de satisfacer sus necesidades de alojamiento en el futuro. Gracias por tomarse el tiempo para publicar una reseña basada en su estadía.

Thank you Elizabeth

Eduardo,Thank you for taking the time to post a review. We hope you return to give us a chance to increase your ratings!

Idalisa,Thank you for taking the time to post a review based on your stay with us. We are glad your star was 5stars and we hope to see you again.

Jose,Gracias!!!

Dear Jose,Based on your rating, it seems you didn't have the comfortable, relaxing visit we strive to provide our valued guests. If there was anything we could've done in particular to improve your time with us, please don't hesitate to let us know, as we constantly work hard to make the appropriate changes and improvements. Thank you!

Rafael,Gracias por tomarse el tiempo para publicar una reseña basada en su estadía. Pedimos disculpas por el aire acondicionado ruidoso, debe ser hora de su mantenimiento.

Jose,It's unfortunate your stay with us was unsatisfactory. If you don't mind emailing us at abvi35att@gmail.com to further elaborate on your experience.

Jose,gracias por tomarse el tiempo para escribir una reseña. Esperamos ganar algunos lugares para comer pronto.

German,Thank you for taking the time to post a review based on your stay. Yes, deposits are mandatory but also 100% refundable as long as there are no charges accumulated at checkout.

Jose, Thank you for taking the time to post a review based on your stay with us. Your feedback will help us improve our service for future stays.

Thank you Angel for taking the time to post a review based on your stay with us. We are glad the microwave and fridge were helped make your stay more comfortable.

Roxy, Thank you for taking the time to post a review

Juan,Gracias por tomarse el tiempo para publicar una reseña.

Victor, It's unfortunate your experience with us was not good. We regret that you had any issues but would like to hear in more detail what issues you encountered. Thank you for taking the time to post.

Yahaira, Thank you for taking the time to post a review based on your stay with us.

Ana D, Thank you for taking the time to post based on your stay with us, we really appreciate it!

Ana D, I'm really glad that you liked our rooms. Thanks for the awesome rating.

It’s unfortunate that you experienced issues with our service. We apologize for any response from our staff that did not meet your expectations.

David, Me alegra mucho que te hayan gustado nuestras habitaciones. Recientemente lo renovamos y nos alegra saber que nuestro trabajo valió la pena. Gracias por la calificación impresionante.

Tendremos en cuenta sus comentarios mientras buscamos formas de mejorar el alojamiento de nuestros huéspedes. Si sus viajes lo traen de vuelta al área, confíe en nosotros para una experiencia aún mejor.

Omar, Thank you very much for taking the time to review our property. It's always heartwarming to hear that our hospitality was appreciated.

Thank you for taking the time to post a review on your stay with us.

We appreciate your review on your stay with us, we regret we did not meet your expectations during your stay. We are working with a new system.

Thank you Norman!

We appreciate your feedback Alejandro.

Thank you for your post

On behalf of our team, thank you for joining us during your recent trip to the area. Delivering well-maintained accommodations is always our goal, so we're saddened to learn of the issues you experienced during your visit. We've passed your feedback to our housekeeping team so they can work to quickly resolve any concerns for the benefit of our future guests. Should you find yourself back in the area, allow us to deliver the fantastic stay we're known for, and we wish you safe and happy travels along your way!

Thank you for your review

Pedimos disculpas por el hecho de que su estadía haya estado por debajo de los estándares, estamos trabajando para solucionar los problemas acumulados durante el año anterior

Pedimos disculpas por las molestias, esperamos que no nos eche a perder nuestras renovaciones, ya que estamos tratando de mantener las habitaciones y el interior frescos y actualizados. Le agradecemos su evaluación de su estancia con nosotros.

Gracias por tomarse el tiempo para enviar su comentario. Le pedimos disculpas por su experiencia en el check-in, y esperamos que se quede con nosotros nuevamente.

Thank you for your review!

Thank you for your review Ricardo