Dear s patricia, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize for any frustration this undoubtedly caused. We always aim to provide a clean environment, excellent service, and an exceptional stay for all our guests; however, after reading your experience's details, we regret we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Ignacio, thank you for your candid evaluation. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management

Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management

Saul, thank you for choosing Extended Stay America. it is so nice to read that we met your expectations for a pleasant stay and that you were especially happy with our kitchenette facility. We value your comments and hope to have the opportunity to welcome you back on a future visit. Sincerely, Hotel Management

Thank you for your evaluation. We are sorry we did not provide you with a clean and comfortable room that you deserved. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you. Sincerely, Hotel Management

Thank you for choosing our hotel for your stay. We were disheartened to see the review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management

Luis, thank you for writing such an excellent review of Extended Stay America. We are glad that you loved our convenient location close to a variety of restaurants and shopping. We value your observation and have made a note of it. We look forward to seeing you again. Have a great day! Sincerely, Hotel Management

Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management

Dear HENRY, Thank you for bringing these concerns to our attention. We sincerely apologize for the unpleasant experience you had during your stay. We take cleanliness and maintenance seriously and will address the issues you mentioned with our housekeeping and maintenance teams immediately. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to provide you with a much better experience in the future.Sincerely,Hotel Management

Dear Juan, Thank you for sharing your feedback on your recent stay. We are sorry about your experience. Your comfort is important to us, and what you have described does not align with the cleanliness standard we strive to maintain. We will address your concerns with our housekeeping team to ensure a more pleasant stay for future guests. Thank you for bringing this to our attention, and we appreciate your understanding. Safe travels!Sincerely,Hotel Management

Dear Eki, We are grateful for the positive feedback regarding your stay at Extended Stay America. We are pleased to hear that you had an enjoyable experience despite encountering an issue with the elevator. It was a pleasure to host your visit, and we eagerly anticipate the opportunity to welcome you back shortly.Sincerely,Hotel Management

Dear Katarzyna, Thank you for your honest review of your stay at our hotel. We sincerely apologize for the unacceptable experience you had during your stay. Your feedback is deeply concerning, and we are taking immediate action to address these issues. Rest assured, cleanliness and guest satisfaction are our top priorities, and we are investigating this matter thoroughly to prevent any recurrence. Please accept our sincerest apologies, and we hope to have the opportunity to regain your trust in the future. Sincerely,Hotel Management

Dear Radha, Thank you for reviewing our hotel. We would like to express our sincere apologies for any inconvenience that you may have encountered. Your feedback is precious to us, as we take all matters seriously and strive to provide the highest level of service and care to every guest. We will address the concerns you have raised, and your feedback will help us to make necessary improvements. We are glad that you liked our location, and we hope you will consider giving us another opportunity to serve you in the future and provide you with the exceptional stay that you deserve.Sincerely,Hotel Management

Dear Merissa, Thank you for being our guest and for your valuable feedback. We apologize for the issues you had with our elevators and we understand your frustration and sincerely regret the inconvenience. We will look into your concerns as we strive to ensure a flawless visit for every guest. Thank you again for sharing, and we hope to see you soon.Sincerely,Hotel Management

Dear Danielle, Thank you for your review of our hotel. We are glad that you enjoyed the service provided by our associates and enjoyed your stay overall. However, we always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. It was a pleasure having you as our guest, and we hope you will choose to stay with us again the next time you are in the area.Sincerely,Hotel Management

Dear Anthony, Thank you for staying with us. Please accept our apologies for the delay in getting to your room and having to wait for a few minutes on your arrival. We have noted your suggestions and remarks and will discuss them with the team for a smooth check-in process and no delay as we advance. Apart from this, we hope you had a good time here. Please allow us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management

Dear James, Thank you for choosing us. Our main focus is always to make our guest comfortable and enjoy their hotel experience while with us. We are sorry for any disappointment with not having the towels in your room but collecting them from the front desk team. Your remarks are shared with our concerned team to check and improve. Please allow us to regain your trust and make your next stay with us flawless.Sincerely,Hotel Management

Dear Savannah, We are so grateful for your words about your recent trip. We pride ourselves on providing an exceptional stay for our guests, which means the world to us when we succeed. Knowing when our guests can enjoy everything about our hotel is always excellent. Your compliments for our team are devoted to ensuring each guest feels at home and wants to return, and we hope to see you again soon here at Extended Stay America.Sincerely,Hotel Management

Dear Stephanie, Thank you for your feedback and for being our guest. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you for staying with us, and we hope you will allow us to welcome you the next time you visit.Sincerely,Hotel Management

Dear Jeff, Thank you for your review of our hotel. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality for which we are known. Sincerely,Hotel Management

Dear Christine, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry we didn't meet your expectations. Your feedback is vital and will be addressed adequately by our concerned team. Further, we have shared your remarks with our housekeeping and pest control team for review and quick action so this can be avoided for our future guests. Please provide us another chance to serve you with our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management

Dear Cruz, We deeply regret the challenges you faced during your recent stay. It's disheartening to learn about the inconvenience caused by the out-of-service elevator, the absence of the advertised breakfast, and the parking limitations. We understand your disappointment and apologize for any inconvenience it caused. We appreciate your feedback regarding the disorganized condition of the lobby, and we'll review our practices to ensure clarity for our guests. We sincerely apologize for falling short of your expectations and invite you to return for a more enjoyable experience in the future. Sincerely,Hotel Management

Dear David, We are truly sorry to hear about the inconvenience you experienced with your room key during your stay. Your comfort and convenience are important to us, and we apologize for any disruption this may have caused. We will review this issue with our team to ensure smoother key card operations in the future; we are very grateful for your patience. Your comfort is our priority, and we hope you'll consider staying with us again for a more trouble-free experience.Sincerely,Hotel Management

Dear Dennis, Thank you for being our guest. Please accept our sincere apologies for the issues you experienced while staying with us, which impacted your time with us. Please feel free to connect with our front desk team for further assistance while the authorities investigate. Stay with us again so we can provide you with the hospitality we are known for.Sincerely,Hotel Management

Dear Yury, We apologize on behalf of our team for any inconvenience caused during your stay at our hotel. We are sorry we could not meet your expectations and understand the disappointment it may have caused. As cleanliness is our top priority, we take all feedback seriously and will address this issue with our housekeeping staff to ensure it does not happen again. We appreciate your kind words and hope you will consider giving us another opportunity to provide better service in the future. Thank you.Sincerely,Hotel Management

Dear Dominique, We appreciate your feedback and understand your concerns. Our apologies for any inconvenience with the card machine. We'll share your observations with the team for improvements. Your understanding is valued, and we hope you consider staying with us again, allowing us to offer a more seamless and updated experience in the future. Thank you for sharing your thoughts.Sincerely,Hotel Management

Dear Joel, We appreciate your feedback and understand your concerns. We apologize for any inconvenience you experienced during your check-in. Your feedback is essential, and we regret if there were delays in assisting. We appreciate your understanding and patience. Please be assured that we are actively improving our services to meet our guests' needs. If your travels bring you back to the area, we hope to provide you a smoother and more positive experience.Sincerely,Hotel Management

Dear Reanna, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management

Dear Guest, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping and maintenance teams for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to San Diego.Sincerely,Hotel Management