Desayuno continental incluido todos los días

Opiniones de Homewood Suites by Hilton San Diego Central

3 out of 5
Homewood Suites by Hilton San Diego Central
9880 Mira Mesa Blvd, San Diego, CA

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 285 de 494 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 116 de 494 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 34 de 494 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 26 de 494 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 33 de 494 opiniones" "

8.6/10

Limpieza

8.6/10

Servicio y personal

8.6/10

Servicios

8.8/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

NORMA ESTHELA

Se hospedó 4 noches en diciembre de 2023
Respuesta de Anthony Reyes - Front Desk Supervisor , el 16 feb. 2024
NORMA ESTHELA, We appreciate your choice to stay with us and for sharing your thoughts through a 4/5 rating. Your feedback is important to us, and we're glad you had a good experience. If there are specific areas where you feel we could enhance your stay in the future, we'd love to hear your insights. We hope to have the pleasure of welcoming you back for a 5-star experience.

10/10 Excelente

Samuel

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Ana Karla

Le gustó: Condiciones de la propiedad
Muy bonito el hotel y limpio
Se hospedó 7 noches en octubre de 2023

10/10 Excelente

Monica Paola

Se hospedó 2 noches en septiembre de 2023

8/10 Bueno

Cristian Yair

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2022

10/10 Excelente

José Luis

Se hospedó 1 noche en agosto de 2022

6/10 Aceptable

Gabrirla

Se hospedó 2 noches en junio de 2022

4/10 Malo

Francisco Javier

Viaje familiar
Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza
Mala experiencia en esta ocasión
Decidimos este hotel por ser familiar, el hotel se encuentra en un buen punto y bien equipado, sin embargo no hicieron la limpieza ningún día de los que estuvimos (5), tuvimos problemas con las toallas todos los días, decían que estaban en la lavandería y los aditamentos de limpieza solo el día que llegamos los proporcionaron, la gente de recepción no sé si ya se sentía rebasada por no tener respuesta favorable pero llego un momento en que ya te decían lo que querías escuchar sin tener respuesta alguna, la verdad es una lástima que esté en las condiciones descritas pero la experiencia NO fue nada agradable, al tercer día, el ares de limpieza dijo que tenían que solicitar a la recepción para pasar a la habitación, realmente una pena. Pensamos que por ser Cadena Hilton sería tema de garantía y NO fue así, todos los días tuvimos que hacer la limpieza de la habitación, no hubo cambio de sábanas ni nada.
Se hospedó 5 noches en julio de 2021

10/10 Excelente

Sandra

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Limpieza
No limpiaron mi cuarto, me dijeron que tenía que solicitarlo, solo les pedí toallas y papel higienico para que repusieran, eso no me Gusto
Se hospedó 2 noches en febrero de 2021

10/10 Excelente

Luis

Le gustó: Servicio y personal
Se hospedó 1 noche en octubre de 2020

4/10 Malo

moises

No le gustó: Limpieza y comodidad de las habitaciones
DECEPCIONANTE
Solemos hacer un viaje en familia cada año y normalmente utilizamos hoteles de la cadena Homewood suites ya que tienen un estándar que se ajusta a nuestras necesidades pero esta vez el hotel fue una decepción ya que de entrada los cuartos son mas chicos, el baño mas chico, el área del desayuno demasiado pequeña el estacionamiento insuficiente las areas comunes del hotel como el lobby y el elevador sucios y por si fuera poco un día no limpiaron el cuarto (ni siquiera hicieron la camas) hago este comentario conociendo varios hoteles de la cadena como el de Carlsbad y el de Long Beach los 2 muy cercanos a este
Se hospedó 7 noches en diciembre de 2019

10/10 Excelente

Amelia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent me and my family had a great time .
Se hospedó 3 noches en abril de 2024
Respuesta de Anthony Reyes - Front Desk Supervisor , el 28 abr. 2024
Dear Amelia,Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you and your family had an excellent time during your stay at our hotel. Creating memorable moments for our guests is what we strive for, and we're delighted that we could contribute to your enjoyment.Your kind words truly mean a lot to us, and we appreciate your recognition of our efforts to make your stay enjoyable. It was our pleasure to host you and your family, and we hope to welcome you back again soon for another wonderful experience.If there is anything else we can do to enhance your future visits, please don't hesitate to let us know. We look forward to the opportunity to serve you again in the near future.Warm regards,Anthony ReyesFront Desk SupervisorHomewood Suites San Diego Central

10/10 Excelente

Jorge

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great
Se hospedó 1 noche en abril de 2024
Respuesta de - Anthony Reyes, Front Desk Supervisor , el 27 abr. 2024
Dear Jorge,Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had a great experience during your stay with us.Our team strives to provide exceptional service and create memorable experiences for all our guests, so it's incredibly rewarding to receive your feedback.We hope to have the pleasure of welcoming you back to. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,Anthony ReyesFront Desk Supervisor Homewood Suites San Diego Central

8/10 Bueno

Leeanna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en abril de 2024
Respuesta de - Anthony Reyes, Front Desk Supervisor , el 16 abr. 2024
Dear Leeanna,Thank you so much for taking the time to leave us a review! We're thrilled to hear that you enjoyed your recent stay with us. Your feedback means a lot to us and helps us continue to improve our services.We're delighted that you had a positive experience overall, and we're grateful for your kind words. If there's anything specific you think we could do to earn that extra star next time, please don't hesitate to let us know. We're always looking for ways to enhance our guests' experiences.We hope to have the pleasure of welcoming you back soon for another fantastic stay!Warm regards,Anthony ReyesFront Desk Supervisor Homewood Suites San Diego Central

10/10 Excelente

Berenice

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel was very nice with full kitchen. My children loved the pool and mini golf! Very clean and great breakfast options! The parking was my least fav of the stay.
Se hospedó 2 noches en abril de 2024
Respuesta de Anthony Reyes - Front Desk Supervisor , el 15 abr. 2024
Dear Berenice,Thank you for taking the time to share your experience with us! We're delighted to hear that you and your family enjoyed your stay at our hotel, particularly the amenities like the full kitchen, pool, and mini-golf. It's wonderful to know that your children had a great time!We also appreciate your kind words about our cleanliness and breakfast options. Providing a comfortable and enjoyable experience for our guests is always our top priority.Regarding your feedback about parking, we apologize for any inconvenience you may have experienced. We'll definitely take your comments into consideration as we continue to improve our services.We hope to have the opportunity to welcome you back for another fantastic stay in the future!Warm regards,Anthony ReyesFront Desk Supervisor Homewood Suites San Diego Central

2/10 Terrible

Cheenee

Viaje familiar
No le gustó: Servicio y personal y servicios
A
Se hospedó 2 noches en abril de 2024
Respuesta de - Anthony Reyes, Front Desk Supervisor , el 9 abr. 2024
Dear Cheenee,We want to extend our sincere apologies for the experience you described in your recent review. Your feedback is deeply concerning to us, as providing a comfortable and enjoyable stay for all our guests is our utmost priority.We're truly sorry to hear that your stay with us fell short of your expectations and that you found it to be terrible. We understand the importance of every aspect of your stay, from the comfort of your room to the service provided by our staff, and we regret that we did not meet your needs in these areas.Please know that we take your feedback very seriously, and we will be investigating the issues you've raised with our team to ensure that necessary improvements are made. It is through feedback like yours that we can identify areas for enhancement and strive to provide better experiences for all our guests in the future.We would welcome the opportunity to discuss your concerns further and to make things right. Please feel free to reach out to us directly so that we can address any specific issues you encountered during your stay.Once again, we apologize for the disappointment you experienced, and we hope to have the chance to regain your trust and welcome you back for a more enjoyable stay in the future.Warm regards,Anthony ReyesHomewood Suites San Diego Central Management Team

10/10 Excelente

Armina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 7 noches en marzo de 2024
Respuesta de - Anthony Reyes, Front Desk Supervisor , el 10 abr. 2024
Dear Armina,I hope this message finds you well and thriving.I wanted to take a moment to express my deepest gratitude for your exceptional 5/5 review of our hotel.It's immensely rewarding to know that our dedication to excellence has resonated with you during your stay. Delivering top-notch service and ensuring your comfort is always our priority, and your glowing feedback reaffirms that we're on the right track.We cherish the opportunity to have been a part of your journey and sincerely hope to welcome you back in the near future. Please don't hesitate to reach out if there's anything we can do to make your next stay even more extraordinary.Once again, thank you for choosing Homewood Suites San Diego Central. Your patronage and feedback are invaluable to us.Warm regards,Anthony ReyesFront Desk Supervisor Homewood Suites San Diego Central

8/10 Bueno

Maria

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location. We never had issues with finding parking. Loved the breakfast options and kitchen staff. Units were kind of small. The kitchen did not have as much supplies as I was expecting. Not a lot of space for luggage for our family of four. Essentials were not replenished and we had to ask multiple times for the missing items (soap, dish soap, garbage bags) we did not get our room cleaned the whole 4 days of our stay. A couple of the front desk personnel did not seem very friendly and not look happy to be there.
Se hospedó 4 noches en marzo de 2024
Respuesta de - Anthony Reyes, Front Desk Supervisor , el 7 abr. 2024
Dear Maria,Thank you for sharing your feedback regarding your recent stay with us. We're thrilled to hear that you enjoyed our great location and that parking was convenient throughout your visit. It's also wonderful to know that you appreciated our breakfast options and the dedication of our kitchen staff.We apologize for any inconvenience caused by the size of our units and the limited kitchen supplies. Your comments regarding the space for luggage and the need for more supplies have been duly noted, and we will take steps to address these areas for improvement.We are deeply sorry to hear about the issues you encountered with the cleanliness of your room and the replenishment of essentials. This falls short of our standards, and we sincerely apologize for the oversight. Your feedback will be shared with our housekeeping team to ensure that such lapses are not repeated in the future.Furthermore, we regret any interactions with our front desk personnel that did not meet your expectations. Providing exceptional service with a friendly demeanor is important to us, and we will address this internally to ensure a more consistent experience for our guests.We truly appreciate your valuable feedback as it helps us to identify areas for improvement and strive for excellence. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.Warm regards,

10/10 Excelente

Phyllis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Sharing a parking lot with another hotel and a Denny’s is not idea. Hard to find a parking space.
Se hospedó 3 noches en marzo de 2024
Respuesta de - Anthony Reyes, Front Desk Supervisor , el 6 abr. 2024
Phyllis,Thank you for taking the time to share this positive rating! We do apologize for the inconvenience you faced with parking. We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stay with us again soon! Best,

10/10 Excelente

Sopida

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great facility. Nice and clean.
Se hospedó 1 noche en marzo de 2024
Respuesta de Anthony Reyes - Front Desk Supervisor , el 5 abr. 2024
Sopida, Thank you for your 5-star review! We greatly appreciate your choice to stay with us and hope to see you back again soon! Best Regards,

10/10 Excelente

Alejandro

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I like the spacious room and enjoyed having a well equipped gym.
Se hospedó 1 noche en marzo de 2024
Respuesta de - Anthony Reyes, Front Desk Supervisor , el 6 abr. 2024
Alejandro,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We are so glad to hear you enjoyed your suite and our gym. We hope to enhance this experience even further in the future. We are indeed looking forward to your next stay with us!

6/10 Aceptable

Lieping

Le gustó: Limpieza y condiciones de la propiedad
The staff doubly charged the cost on my credit card, costing me a lot of time to fix the issues.
Se hospedó 10 noches en febrero de 2024
Respuesta de Anthony Reyes - Front Desk Supervisor , el 12 mar. 2024
Dear Lieping,We greatly appreciate your feedback. We sincerely apologize for the inconvenience caused to you by issues with your billing. We do hope that you stay with us again so we're able to make your next stay, a perfect one!

10/10 Excelente

Mauri

Se hospedó 2 noches en febrero de 2024
Respuesta de - Anthony Reyes, Front Desk Supervisor , el 21 mar. 2024
Mauri,Thank you for your positive review! We are so glad that you enjoyed your stay with us! We can't wait to welcome you back home again soon.Warm Regards,

4/10 Malo

George

Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Electronic Key was not readily available, bathroom supplies were low or out, room smelled musty. Desk staff seemed to be having equipment difficulties.
Se hospedó 1 noche en enero de 2024
Respuesta de Anthony Reyes - Front Desk Supervisor , el 16 feb. 2024
George,We are sorry that your digital key was not available by the time of check-in and that your room did not meet needs. We strive to always provide the best possible experience to our guests and acknowledge that we fell short in this instance. We would love for you to give us another chance so we can make your next stay a great one!

10/10 Excelente

Tonya

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Loved the breakfast options and the hot tub and pool area were great!
Se hospedó 7 noches en diciembre de 2023
Respuesta de Anthony Reyes - Front Desk Supervisor , el 16 feb. 2024
Tonya,Thank you so much for the fabulous rating. We really appreciate your stay and sharing the word about us. We are glad to hear that you loved our breakfast options and our spa/pool area. We can't wait to welcome you back home again soon!

10/10 Excelente

Aurora

Se hospedó 1 noche en enero de 2024
Respuesta de - Anthony Reyes, Front Desk Supervisor , el 6 feb. 2024
Hi Aurora,We're so glad you enjoyed your stay with us! We hope you felt at home.

10/10 Excelente

Jennifer

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Anthony Reyes - Front Desk Supervisor , el 16 feb. 2024
Jennifer, We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope you felt at home during your stay with us. We hope to have you back with us soon!

8/10 Bueno

Kieu

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The layout of the suite was great. Room was mostly separated from kitchen and living room, so there was plenty of space and privacy for my small family of 4. Bathroom was nice, but water would sometimes drip from the showerhead and make loud “ping” sounds against the metal drain. We had to put a towel down to dampen the sound. Carpet seems a bit old/used and there was trash behind the couch. Otherwise, suite was very clean. Good variety of items for breakfast, but food ran out quick and it sometimes took a while to refill. The lobby had a complimentary holiday gift wrapping station set up for Christmas. Nice touch!
Se hospedó 8 noches en diciembre de 2023
Respuesta de Anthony Reyes - Front Desk Supervisor , el 16 feb. 2024
Kieu,I'm so sorry to hear about the issues regarding your suite. I have alerted my engineering and housekeeping team regarding the showerhead/carpet. We hope that you give us another chance so that we are able to make your next stay a great one!

10/10 Excelente

alexk

Se hospedó 1 noche en enero de 2024
Respuesta de Anthony Reyes - Front Desk Supervisor , el 16 feb. 2024
alexk,Your 5/5 rating fills us with joy! We're thrilled that you had a wonderful stay with us. Your satisfaction is our ultimate goal, and your feedback motivates us to continue delivering exceptional service. We can't wait to welcome you back again and provide another outstanding experience.

6/10 Aceptable

Ashley

Viaje familiar con niños
Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
Respuesta de Anthony Reyes - Front Desk Supervisor , el 16 feb. 2024
Ashley, Thank you for taking the time to provide your rating of our hotel. We apologize that your experience was less than ideal, and we hope you ‘ll give us another chance to provide you with a phenomenal experience.

8/10 Bueno

Marine

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Un séjour plaisant.
L’accueil est convivial. Le personnel réceptif à nos demandes. Le petit déjeuner est varié. Le bémol est la taille de la salle pour le petit déjeuner n’est pas assez grande. La chambre est confortable avec une petite cuisine mais pas assez de couverts et d’ustensiles de cuisine. L’hôtel est situé à proximité d’un centre commercial et à une trentaine de minutes du centre ville et de la plage de la Jolla. Je recommande cet établissement.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Anthony Reyes - Front Desk Supervisor , el 16 feb. 2024
Thank you for leaving a review. We’re so glad you were able to stay with us and that you had a stellar experience. Our team is always working to offer the best service to our guests. We hope you’ll have a chance to come back soon.

2/10 Terrible

Edward

Se hospedó 3 noches en diciembre de 2023
Respuesta de Anthony Reyes - Front Desk Supervisor , el 16 feb. 2024
Thank you for providing us with your valuable feedback. We’re disappointed to hear that our hotel wasn’t exactly to your liking. We hope you give us another chance soon, so we can share an even more positive experience.

10/10 Excelente

Latrese

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en diciembre de 2023
Respuesta de Anthony Reyes - Front Desk Supervisor , el 16 feb. 2024
Julie, Thank you for taking a moment to share your fabulous rating of our hotel. We are so pleased to hear you found our hotel to your liking. We look forward to welcoming you back again soon.

10/10 Excelente

Julie

Se hospedó 1 noche en diciembre de 2023
Respuesta de Anthony Reyes - Front Desk Supervisor , el 16 feb. 2024
Thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your stay and, we look forward to welcoming you back the next time you stay with us.

6/10 Aceptable

Annie

Viaje de negocios, Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Nice hotel with good location. A lot eatery near by. Facilities are ok. Didn’t like breakfast, sausages & links were too dry and chewy, no scrambled eggs, the eggs patty were not too appetizing. WiFi was out for almost for a whole day. Failed to notify us that telephone dial for front desk or any services not functioning.
Se hospedó 3 noches en diciembre de 2023

4/10 Malo

Jesus R

Viaje de negocios, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
Our room 210 had the noisiest air condition system making it very difficult to sleep.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Sheena

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very comfortable and accommodating.
Se hospedó 3 noches en noviembre de 2023

8/10 Bueno

Marnelli

Se hospedó 2 noches en noviembre de 2023

8/10 Bueno

Alex

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
There was no sponge for the kitchen.
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

brooke

Se hospedó 3 noches en octubre de 2023

8/10 Bueno

Jason

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great Family Stay
We enjoyed our stay with a family of six. There were enough activities outside the room to let our kids burn some energy before bed and the breakfast was a big plus. We even showed up late to the Wednesday reception and the workers went out of there way to go back and grab some cookies for our kiddos even though things had been cleaned up. Great Service. The parking wasn't ideal but wasn't horrible either.
Se hospedó 4 noches en octubre de 2023

8/10 Bueno

Deborah J

Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Hector

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Suite was clean modern and family friendly.
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Wendy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I was called by Mina several hours before checking in. She needed the room I booked, so I agreed to change rooms. She offered me 100.00 off per night. The hotel guests clerk said it would be 3-5 days before it was reflected on my card. This is concerning because I have no receipt to support that. Maybe it will be available at check out tomorrow?
Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Nadia

Se hospedó 4 noches en septiembre de 2023

8/10 Bueno

Arnel

Se hospedó 2 noches en agosto de 2023

10/10 Excelente

Janessa, Las Vegas

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My friend and I booked a night at Homewood Suites last minute for a quick trip in San Diego because it was the same price as another hotel I stayed at before but was closer to where we were planning to go. I don’t regret the decision one but and was beyond impressed with our stay! The staff was all so very nice and our room was clean with a little personal touch. Was so happy to see my name on the television screen along with a separate living area and kitchenette. The property itself was clean and well kept. We loved that breakfast was included but there is also a shopping center nearby for other food options if you chose elsewhere to dine. I would stay here again in the future.
Se hospedó 1 noche en septiembre de 2023

2/10 Terrible

Shivi

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Horrible customer service and extremely rude staff.. both my kids got severe bumps and rashes on their legs the first night we stayed here and we requested the staff to get the room inspected. Despite seeing my kids struggle, they did not change my room. Upon requesting, an inspector was sent to check for bed bugs who ripped the whole room apart.. for the next two hours we waited for the hotel housekeeping staff to come and make our beds but no one came.The hotel General Manager is extremely rude and literally threatened me when I said I’ll file a complaint. Guess Hilton lost a loyal customer forever! I wish they improve their protocols and ensure their employees learn basic skills on how to talk to their customers.
Se hospedó 2 noches en septiembre de 2023

8/10 Bueno

Thomong

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Amy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff, good breakfast, convenient location- right off I-15.
Se hospedó 3 noches en septiembre de 2023