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Opiniones de Aureo La Union

3.5 out of 5
Aureo La Union
Luzon 2500, San Fernando, La Union

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 51 de 110 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 30 de 110 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 16 de 110 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 8 de 110 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 5 de 110 opiniones" "

8.6/10

Limpieza

8.0/10

Servicio y personal

8.0/10

Servicios

8.4/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Martin

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It’s nice place
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Montana

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Absolutely gorgeous, one of the most beautiful places I stayed at throughout our trip in the Philippines. Will absolutely return with my kids. I loved how family-friendly the resort was and the rooms were lovely. Highly recommend.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Michelle Angela

Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Francis

Se hospedó 2 noches en julio de 2023

8/10 Bueno

Grace

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good
Se hospedó 1 noche en junio de 2023

4/10 Malo

Meljorie, Colton

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We didn't sleep all night there's screaming and yelling outside our room like bunch of guys talking yelling laughing like they are drunk right below our room this happened after midnight . No security to stop them. At 6 AM 3 or 4 guys who are also guest in the hotel keep ringing the doorbell of our room just for fun. My husband opened the door and questioned them why they keep ringing the doorbell and they started pointing fingers. I called the management and reported this incident and they said it's people in the neighborhood making noise and the guys who keeps ringing the doorbell made a mistake which room to go meet their friends. And management said their CCTV isn't working so they can't monitor this type of disturbance. Bedsheets and towels are smelly as well as the room. The location seems sketchy.
Se hospedó 1 noche en mayo de 2023

8/10 Bueno

Sandy

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
It was good. Very nice staff. I just recommend to change their towels. They’re old and others are ripped.
Se hospedó 2 noches en mayo de 2023

10/10 Excelente

Andrea

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2023

2/10 Terrible

Maria socorro m

Se hospedó 3 noches en febrero de 2023

10/10 Excelente

minerva

Se hospedó 1 noche en febrero de 2023

8/10 Bueno

Eugene

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
People are nice and friendly I can recommend it to my colleagues
Se hospedó 2 noches en enero de 2023

10/10 Excelente

Uwe

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Das gesamte Personal ist Freundlich und Hilfsbereit Zimmer sind Sauber Pools und die Anlage laden zum Verweilen ein Eine klare Empfehlung
Se hospedó 1 noche en enero de 2023

10/10 Excelente

richard

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place

10/10 Excelente

Ashley

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a great stay in Aureo. The resort's amenities and the pools were highly-maintained. Beach area was walkable and kept clean. Too bad I didn't get to try their spa. And awesome customer service too from all their staff. I definitely would recommend and be back at this place.

8/10 Bueno

Paulhorst

Se hospedó 2 noches en enero de 2023

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Limpieza
So-so! Hit and Miss Resort
Service staff were excellent especially at the Coast restaurant, folks at the front desk were not particularly warm, but was transactional. Food quality in both restaurants were great. Shame that there was not enough sun beds by the beach & it was not a private resort beach. The room was not particularly clean especially the bathroom, lighting was poor but the pressure and temperature of the shower was good. Overall, service by the folks at Coast makes the experience pleasant! Thanks guys, keep it up.
Se hospedó 1 noche en diciembre de 2022

10/10 Excelente

Lasse

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place with no good breakfast.
Awesome place with warm pools, wich I like, and perfect as a weekendretreat or resort holiday. Only big issue was the food, dinner was so so and the breakfast was surely good for Filipinos, but for a Swedish man it was really absent.. salad and bread with jam...
Se hospedó 1 noche en noviembre de 2022

6/10 Aceptable

Elaine

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Paid certain amount for the breakfast. Almost the same price for a dinner with a fancy 5 start hotel in Manila. I don’t think it is worth paying for.

4/10 Malo

Max

Viaje familiar con niños
No le gustó: Servicio y personal y servicios
It was a nightmare staying in this resort. We came Here to experience what a Resort is in the Philippines but we did not get to feel that because of the Resort Staff did not deliver great customer service. Most of them were even mean and rude in dealing with the guest. Especially the Security Guards although they scattered everywhere but they are more concern about catching guests visitors and get them fined if ever they feel like instead of securing the place and promoting safety. One example my niece son who is a registered guest suddenly jumped in the moving pool and she jumped in to rescue her son from drowning because there was no lifeguard around to help and they charged her 1850 pesos for rescuing here son who was about to fall. They security was even more concerned on charging her than helping her to rescue her son from drowning

8/10 Bueno

Graham

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good value for money
The staff were well trained and very polite and helpful. Our room was spacious. A little “tired” but nevertheless comfortable and with a small kitchenette. Breakfast was varied but catered more to the Philippine palate. There was plenty of fresh fruit and omelettes were cooked on order. The best part of the resort were the pools which were suited to different age groups, from toddlers to the elderly. For a reasonably priced resort I would recommend Aureo La Union
Se hospedó 1 noche en noviembre de 2022

10/10 Excelente

Emilia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Best place for staycation!
Great experience staying at the hotel. Staff was veey friendly and accomodating. There were 2 restaurants on-site and their food was delicious with big servings. The beach was clean with clear waters. Will definitely go back.
Se hospedó 2 noches en noviembre de 2022

4/10 Malo

Max

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
If you come to enjoy the beach this can be a good place to go. Lots of greenery around the property. Staff were very courteous and very helpful they greeted you when they meet you around. But there are things that needed to be improved like when you come with a car which most guests are , they should have a parking permit indicating the dates or days you are checked in. And, this should be shown to the security in the guard post every time you get in and out of the resort as you are being asked every entry and exit and it can be cumbersome being asked all the time if you are a guest or not or they asked you if you are checking out and reminding them again and again about the day you are checked in and which room you are staying. We did not appreciate and absolutely we were disappointed when we checked out the staff from the front desk asked us to open our luggages to look for a face towel. We did not even realize nor count how many towels they replenished our room. If ever we must have been careful and cognizant on how many towels they provided us everyday. Sometimes the person who Cleaned our room gave us one face towel not 2. We got the point but asking the guests to get there luggages opened up for a face towel is very disappointing and very offensive. If we knew we could have been very careful on this matter and get those towels accounted for everyday until we checked out. It took them 30 minutes to resolve this issue. We were Very sad and disappointed checking out.
Se hospedó 6 noches en noviembre de 2022

4/10 Malo

Max

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
We stayed a week in this resort. Check in process was slow due to computer glitched from the check in counter. The room is clean. The toilet and the shower room are separated. There is a mini fridge inside the room. Enough drawers and storage. Bed is comfy. Sheets looked crisp and clean. But bath towels are quite small. There is in room safety box. The property has plenty of vegetation/trees and plants it looks very eco friendly. Very closed to the beach. Salt and Sea Restaurant foods are okay, service was hit or miss kind of thing. Breakfast not many options to choose from. We did not eat the last three days of our stay. We just got tired with the food not many options for vegetarians. But service was good, staff were attentive. Overall it would be an okay stay, however there were so many checks whether we were checked- in guests almost every security asked us everyday. Especially when you go in and out of the property they asked you again at the guard post if we were a guests or not. Even when we were sitting by the beach at night time they still come to ask us if we are guests. The worse thing they call your room every 10 pm asking how many people are in the room and in the morning they call you again at 0900 am from the breakfast restaurant reminding us if we are coming for breakfast, it can be very disturbing. The worst thing that happened to us upon check out they wanted to open our luggages to look for a face towel. We felt very disappointed and sad.

10/10 Excelente

Dennis

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice and quiet
Se hospedó 2 noches en octubre de 2022

10/10 Excelente

Sheila

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Experience is superb.. Highly recommended for family. However I have a concern with the rates published. Its a bit frustrating coz there's a hidden charge its not what is published in the website.
Se hospedó 1 noche en septiembre de 2022

10/10 Excelente

Andreas

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
Tolles Hotel, tolle Anlage, toller Strand, alle nett - bis auf das Rezeptionspersonal- da kann man aber drüber wegschauen .
Se hospedó 3 noches en septiembre de 2022

10/10 Excelente

Aubrey

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff
Se hospedó 1 noche en septiembre de 2022

6/10 Aceptable

Eric

Viaje familiar
Le gustó: Servicio y personal y servicios
The food at the restaurant was sub par,
Se hospedó 2 noches en septiembre de 2022

2/10 Terrible

Celia

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en agosto de 2022

10/10 Excelente

Jennie Lyn

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was great. But the coffee for the morning breakfast buffet need improvement.
Se hospedó 1 noche en agosto de 2022

10/10 Excelente

Gemma

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2022

2/10 Terrible

jefrey

Viaje familiar, Viaje familiar con niños
Le gustó: Condiciones de la propiedad
No le gustó: Limpieza, servicio y personal, servicios
Cool place and location, But the staff are not friendly
Se hospedó 1 noche en julio de 2022

8/10 Bueno

Pierre J.

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Overall is a good place for vacation
Se hospedó 7 noches en abril de 2022

8/10 Bueno

Alfred

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wir (Pärchen) haben den Deluxe Room im obersten Stock gebucht, und ich war ehrlich gesagt positiv überrascht. Der Raum ist groß und gut und praktisch möbliert. Einzig beim Duschen muss man aufpassen da sehr schnell Wasser in den Vorraum rinnt. Der Poolbereich und der Strand sind einzigartig und sehr sauber. Das einzig negative sind die zwei Restaurants. Von den wenigen angebotenen Speisen sind nur die Hälfte verfügbar und das Personal ist komplett überfordert so das man über eine Stunde auf das Mittagessen warten muss um dann zu hören das,das ,bestellte nicht verfügbar ist. Das angegebene Spezial Dinner ist reine Abzocke man bezahlt 2500 Peso für die Reservierung nur um ein Tischdecke zu haben und die Karte ist dieselbe. Ausserdem sind die wenigen Speisen sehr klein und im Vergleich zu anderen Restaurants in San Fernando nicht sehr schmackhaft. Das Frühstücksbuffet war gut und ausreichend, so der einzige Highlight des Tages im Restaurant. Fazit: Ich werde voraussichtlich trotzdem beim nächsten Urlaub wieder buchen da das Ressort selber wirklich schön ist,und hoffen das dass Restaurant besser ist als diesmal.
Se hospedó 2 noches en abril de 2022

8/10 Bueno

Edwin

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful beach,crystal clear warm water nice clean property with lots of green space unfortunately the big pool (the loop) was closed for repair.
Se hospedó 2 noches en enero de 2022

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
좋아요
유수풀 있어서 자녀와 함께 여행하기 좋습니다. 5분 거리 근처에 썬더버드 리조트 골프장이 위치해 있어 접근성이 좋아요.
Se hospedó 7 noches en diciembre de 2021

6/10 Aceptable

Ma Grace

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2021

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios
Se hospedó 1 noche en mayo de 2021

4/10 Malo

Arnold

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Valentine's Dinner at Aureo La Union
The room was under construction, full of dust, smell, and debris. The valentine's dinner was awful and very expensive, the beef tenderloin was served cold, you couldn't slice it with the knife. Needless to say, I returned it to the manager and lecture him how to serve Steak. The beach was wonderful to look at, but dog poop was around and we found two broken bottles of alcohol. The band that performed is awful. So many other talents here.
Se hospedó 2 noches en febrero de 2021

2/10 Terrible

Cliente verificado

No le gustó: Servicio y personal
Se hospedó 1 noche en marzo de 2020

4/10 Malo

Cliente verificado

Viaje en pareja, Viaje familiar
Le gustó: Limpieza y servicio y personal
It’s a nice place the only issue that we encountered was the water interruption at night wherein we waited for more than 30 mins until the supply resumed. The breakfast buffet selection is limited and for the price of the hotel you would expect more choices to be offered.
Se hospedó 1 noche en enero de 2020

10/10 Excelente

Cliente verificado

Se hospedó 2 noches en enero de 2020

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
좋습니다
기대했던거 의외로 아늑하고 좋았습니다.
Se hospedó 1 noche en enero de 2020

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2019

10/10 Excelente

Cliente verificado

Se hospedó 2 noches en octubre de 2019

6/10 Aceptable

Cliente verificado

Viaje familiar con niños
No le gustó: Servicio y personal
The property is on the sand, but not the clear ocean water like boracay.
Se hospedó 1 noche en septiembre de 2019

10/10 Excelente

Shuzo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Restaurant meal.
Everything was so good ,but only the food was not so.Specialy western food.
Se hospedó 2 noches en julio de 2019
Respuesta de Aureo La Union Management, el 1 ago. 2019
Good day. Thank you for sharing your experience with us, rest assured that we will address your comments positively to the respected department. We look forward to be of service with you again.

10/10 Excelente

RichardD., USA

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I really like my stay at Aureo. Both the beach view, garden view and pool view are gorgeous. My wife and I enjoyed our stay and will definitely do it again.
Se hospedó 1 noche en julio de 2019
Respuesta de Aureo La Union Management, el 1 ago. 2019
Good day. Thank you for sharing your experience with us. We look forward to be of service with you again.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We liked the location, next to the beach and our room next to the pool.
Se hospedó 2 noches en julio de 2019
Respuesta de Aureo La Union, el 15 jul. 2019
Good day. Thank you for sharing your experience with us. We look forward to be of service with you again. Aureo La Union Management

6/10 Aceptable

michelle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
There should be a free shuttle as there’s no taxi when going to town.
Se hospedó 2 noches en junio de 2019
Respuesta de Aureo La Union, el 2 jul. 2019
Dear Ms. Michelle, We are very sorry to hear about your experience at our resort. There is no taxi service within the City of San Fernando however you can approach our Front Office Associate to assist you in our shuttle service. Your feedback is very important for us to further improve our services. We hope that you will give us an opportunity to serve you again. Thank you very much. Aureo Team