If you want to hear music in your hotel room as if you were standing in a nightclub every night and way past 1AM, this the place to be. Our exeperience was the equivalent of trying to fall asleep with club noise level music in our bedroom. The second night, my husband asked them to stop the music past 11PM so our 4 years old could get some sleep but they didn’t help at all and told us “only 2 more hours...” The third and last night, I literally BEGGED them to lower it at 12:30AM, and again at 1AM and they would not budge, I have honestly never received such terrible treatment in a hotel before. It ruined our time in Flores and Tikal as we were all exhausted all day.
The venue is beautiful and staff members are very sweet but the manager clearly does not care about any of the hotel guests and tells her employees (who were actually trying to help us) to ignore any requests not related to the events.
Their revenue comes from hosting events on the property and that’s their sole priority. That’s fine but they should NOT be open as an hotel.