Hi Michael, Thank you for your exceptional rating! We are glad that you found our rooms cozy, the bed comfortable, and the cleanliness up to your standards. The virtual check-in experience is designed for convenience, and we appreciate that you enjoyed it. Your feedback is invaluable to us, and we look forward to welcoming you back for another pleasant stay. Best regards, Team Kasa

Hi Amy, We’re really sorry to hear about your disappointing experience at our Castro location. We understand how important a peaceful and comfortable stay is, especially when you’re traveling for reasons other than partying. It sounds like we fell short of providing you with the quiet, restful environment you were looking for, and for that, we truly apologize. Regarding our virtual front desk, let us take a moment to explain our innovative approach. At Kasa, we're embracing the future of hospitality by utilizing technology to streamline operations and enhance guest experiences. Our app-based model allows for a seamless check-in process, giving our guests the freedom to arrive on their schedule without the hassle of traditional front desk procedures. We're proud of this system because it offers flexibility and convenience, but we understand it may not suit everyone’s preferences. The lack of physical staff on-site is by design, allowing us to offer accommodations at competitive prices while maintaining high-quality, stylishly furnished units. However, we want to reassure you that our guest support team is always available to assist, even if they're not physically present. We strive to respond promptly to requests, such as for extra blankets, and we regret any inconvenience caused by the delay in addressing your needs. We take your feedback seriously as it helps us to improve our services and better meet our guests’ expectations. The noise issue you encountered is certainly not the standard we aim for, and we're actively working on measures to ensure that all our guests enjoy a comfortable and restful stay. Please know that we're here to help and go the extra mile for our guests. Your experience has highlighted areas for improvement, particularly in ensuring our virtual support matches the immediacy and effectiveness of traditional service models. We hope you’ll consider giving us another opportunity to show you the true Kasa experience from our collection of properties — one that’s peaceful, comfortable, and supported by a responsive and caring team, albeit a digital one. Thank you for your feedback, and again, we apologize for any discomfort and inconvenience you experienced. Sincerely,Team Kasa

Hi Audel,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

Hi Raymond,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

Hi Laura,We appreciate your positive rating and are delighted to hear you had a generally good experience with us. If there were any specific aspects that prevented it from being perfect, please don't hesitate to share your feedback with us. Your input is invaluable, and it helps us continually improve. Our Guest Experience Team is always available to assist, so please feel free to reach out anytime. We're here to ensure your future stays are exceptional; can't wait to have you back with us!Best regards,Team Kasa

Hi Cihan,Your rating indicates we did not meet your expectations during your recent visit. We sincerely apologize if your experience at our property was less than satisfactory. We would greatly appreciate the opportunity to address and assist you with any concerns or issues you may have encountered. Please don't hesitate to contact our Guest Experience Team at your convenience to share your feedback. Your input is invaluable to us.Sincerely,Team Kasa

Hi Carole,Thank you for choosing The Hotel Castro San Francisco for your stay! We are thrilled to hear that you enjoyed your experience at our boutique hotel. We are glad to know that the check-in process was easy for you and we were able to accommodate your early check-in. Our hotel is located perfectly for exploring the city and we are happy that it was convenient for you. We take pride in providing our guests with the best amenities, and we're delighted that you enjoyed the new, fluffy towels, Nespresso machine, and electric kettle in your room. We look forward to welcoming you back soon for another exceptional stay!Best regards,Team Kasa

Hi Rachel,We're thrilled to hear that you had a truly wonderful experience at The Hotel Castro San Francisco! It warms our hearts to know that you felt safe as a solo traveler. Our team takes immense pride in creating a welcoming and secure environment for all our guests. It's fantastic to hear that our staff went above and beyond to assist you and make you feel at ease. We greatly appreciate your kind words and recognition of their helpfulness. Your satisfaction is our top priority, and we will continue to strive for excellence in providing exceptional service. We can't wait to have you back for another stay at our stunning property!Best regards,Team Castro San Francisco

Hi Carina,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

Hi Patrick,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

Hi Liliana,Thank you for taking the time to review your stay at Kasa. We're glad to hear that you enjoyed the convenient location close to the Muni station and the vibrant dining and bar scene nearby. It's great to know that the complimentary drinks added a pleasant surprise to your visit.We sincerely apologize for the issues you faced with the shower temperature. We understand the importance of a comforting hot shower, especially during the winter months. Your feedback is invaluable, and we will look into this matter promptly to ensure our guests have a consistently enjoyable experience.Regarding the noise you experienced at night, we're sorry for any disturbance this caused. We aim to provide a peaceful environment for all our guests, and we will investigate the source of the noise to prevent future occurrences.We appreciate your recommendation and are thankful for your understanding. We're committed to making continuous improvements based on guest feedback like yours. We hope to have the opportunity to host you again and provide an even more comfortable and enjoyable stay.Best regards,Team Kasa

Hi David,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

Hi Ryan,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

Hi Charles,Thank you for sharing your experience at The Hotel Castro San Francisco. We're thrilled to hear that you had a great stay at our contactless hotel. It's wonderful to know that our concept of providing a safe and convenient experience resonated with you. We take pride in our attentive 'staff' who are always at your fingertips, ensuring that you have everything you need. We're glad that you found the seamless experience enjoyable and that you never had to encounter any other person during your stay. Your satisfaction is our utmost priority, and we can't wait to welcome you to our Alexandria location on your next trip. See you soon, Charles!Best regards,Team Kasa

Hi Warren,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

Hi Jules,We really appreciate you taking a moment to detail your experience with us. Your candid feedback is crucial in helping us enhance our guest experience. We're genuinely sorry to hear that the room's size and noise weren't quite up to par. It’s heartening, though, to learn that the neighborhood's charm, the quality of the shower and balcony, the splendid rooftop views, and the comfort of your bed were highlights during your stay.We've taken your comments to heart and communicated them to our management team for immediate attention and improvement. We also understand your concerns about the absence of an on-site front desk, and we apologize for any frustration caused. We are actively working to ensure our virtual check-in process is as smooth and clear as possible for our guests.Your input is incredibly important to us, and it's our hope that you'll allow us the chance to provide you with a stay that not only meets but exceeds your expectations in the future. Thank you again for choosing The Hotel Castro, and we look forward to the opportunity to host you once more.Sincerely,Team Kasa

Hi Mark,We're glad you enjoyed our hotel's great location in the heart of the Castro and found it easy to access. Our team strives to provide a convenient and comfortable experience. We eagerly anticipate your return in the near future! See you soon, Mark!Best regards,Team Kasa

Hi BG,We want to express our gratitude for your review and for selecting The Hotel Castro San Francisco. Your feedback is highly valued, and we're delighted to know that you appreciated our modern property's fantastic location.If the size of your room didn't fully meet your expectations, we sincerely apologize. Our rooms are thoughtfully designed to optimize space efficiency while ensuring all essential amenities are provided. We believe in offering a comfortable and convenient stay for our guests.Our digital entry system is in place to enhance safety and provide added convenience to our guests. Additionally, should you require fresh towels during your stay, our dedicated Guest Experience Team is always ready to assist.Your feedback is invaluable to us, and we genuinely hope to have the pleasure of welcoming you back to The Hotel Castro San Francisco in the future. Thank you for choosing us for your stay.Best regards,Team Kasa

Hi Rose,We appreciate your positive rating and are delighted to hear you had a generally good experience with us. If there were any specific aspects that prevented it from being perfect, please don't hesitate to share your feedback with us. Your input is invaluable, and it helps us continually improve. Our Guest Experience Team is always available to assist, so please feel free to reach out anytime. We're here to ensure your future stays are exceptional; can't wait to have you back with us!Best regards,Team Kasa

Hi Tyler,Your rating indicates we did not meet your expectations during your recent visit. We sincerely apologize if your experience at our property was less than satisfactory. We would greatly appreciate the opportunity to address and assist you with any concerns or issues you may have encountered. Please don't hesitate to contact our Guest Experience Team at your convenience to share your feedback. Your input is invaluable to us.Sincerely,Team Kasa

Hi Tristan,We're delighted to hear that you love The Hotel Castro San Francisco and feel safe and comfortable in our establishment. Creating a welcoming and inclusive atmosphere for all our guests is our top priority. Thank you for your positive feedback!Best regards,Team Kasa

Hi Shane,Thank you for your positive rating! This serves as an inspiration for Kasa to continue delivering the best experience for our guests. We look forward to welcoming you back next time you visit our city. See you soon!Best regards,Team Kasa

Hi Rachell,Your review means a lot to us! We're thrilled to have met your expectations. We can't wait to welcome you back!Best regards,Team Kasa

Hi Antonio,Based on your rating, we realize we have failed to meet your expectations. We sincerely apologize if you had an unpleasant experience at our property, and we hope you can allow us to assist you with your concerns. You can share your feedback by contacting our Guest Experience Team at your convenience.Sincerely,Team Kasa

Thank you for staying with us during your visit to the Castro district. We're glad you had a positive experience with us! We look forward to welcoming you back on your future travels.

Thank you Rolf! We're glad you had a wonderful experience staying with us. We look forward to welcoming you back on your future visits.

Hi Michael, thank you for your positive rating! We look forward to having you back next time you visit the Castro. See you soon!

Hi Donna, thank you for your positive rating! We are delighted to hear that our location was convenient and made your stay more memorable. We look forward to having you back next time you visit the Castro. See you soon!

Hi Matthew, thank you for your positive rating! We look forward to having you back next time you visit the Castro. See you soon!