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Opiniones de Days Inn by Wyndham San Jose

2 out of 5
Days Inn by Wyndham San Jose
4170 Monterey Road, Capitol Expressway & Monterey, San Jose, CA

Opiniones

4.4
Puntuación de 10, es decir, Excelente. Basada en 38 de 562 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 57 de 562 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 90 de 562 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 139 de 562 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 238 de 562 opiniones" "

4.6/10

Limpieza

5.4/10

Servicio y personal

4.2/10

Servicios

4.0/10

Condiciones de la propiedad

4.8/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Somos Radio

No le gustó: Condiciones de la propiedad
No dormimos allí y nos cobraron la noche , olía malísimo , no recomiendo este lugar el empleado con actitud pésima
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Care Team, el 8 abr. 2024
Dear guest, we apologize for the unsatisfactory experience you had during your recent stay. It's disappointing to hear about the issues with the property conditions, the unpleasant odor, and the attitude of our employees. Providing a comfortable and welcoming environment for our guests is our top priority, and we regret that we failed to meet your expectations. Your feedback is valuable to us, and we will share these concerns with our team to ensure that necessary improvements are made. We appreciate your honesty and apologize for any inconvenience caused. If you would like to discuss your experience further or if there's anything we can do to make it right, please feel free to contact us directly.Best Regards, Days InnCustomer Care Team

2/10 Terrible

Juan

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Jamás regresaré a ese lugar , salí corriendo en minutos
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Care Team, el 5 mar. 2024
Dear Juan, we deeply regret to learn about your unpleasant experience during your stay. We sincerely apologize for failing to meet your expectations, and we take your feedback seriously. We would appreciate more details about the specific issues you encountered to investigate and handle them promptly. Your comfort and satisfaction are our top priorities, and we are committed to making improvements based on your feedback. Please accept our sincere apologies, and we hope to have the opportunity to regain your trust in the future.Best Regards, Days InnCustomer Care Team

2/10 Terrible

Edwin

Se hospedó 3 noches en enero de 2024
Respuesta de Customer Care Team, el 21 mar. 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

4/10 Malo

Jose Antonio

Viaje en pareja
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Care Team, el 6 dic. 2023
Dear Jose, we're genuinely sorry to hear about your less-than-satisfactory experience. Your feedback is essential for us to understand where we can improve, and we appreciate you sharing your concerns. We'd like to gather more details about your specific experience with cleanliness, staff and service, and property conditions & facilities. Your insights will help us identify areas that need attention and allow us to take corrective measures. If you have any specific suggestions or if there's anything we can do to make amends, please feel free to share. Our goal is to provide a positive and comfortable stay for our guests, and we're committed to handling your concerns. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.Best Regards, Days InnCustomer Care Team

8/10 Bueno

Antony

Se hospedó 1 noche en junio de 2023
Respuesta de Customer Care Team, el 27 jun. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Bueno

Cristobal

Viaje en grupo
Le gustó: Limpieza
Buena
Se hospedó 1 noche en mayo de 2023
Respuesta de Customer Care Team, el 16 may. 2023
Hello Cristobal,We are glad to receive feedback from you regarding your recent stay. While you didn't say much in your review, we hope that you had an awesome stay and that you were comfortable in your room. Please feel free to leave some comments/suggestions next time. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Days InnCustomer Care Team

2/10 Terrible

Juan

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Habitacion descuidada
Estaban manchadas las sábanas, la tv teníamos que estarla manejando manualmente ,el sofa no servian los cojines y el baño no daba confianza ,la verdad entregamos el cuarto y nos fuimos a otro hotel
Se hospedó 1 noche en marzo de 2023
Respuesta de Customer Care Team, el 20 mar. 2023
Dear Guest,We appreciate your feedback - thank you for taking the time to leave us with comments about your recent stay. It's unfortunate that you did not seem to have experienced the usual level of satisfaction that other guests have but thanks for pointing out the things that we can improve on. Your concern about the room's condition is noted and we will see to it that this is addressed immediately. We will also see what we can do about having some updates to the property soon. We are sorry for the inconvenience caused and we hope you consider staying with us again. Best Regards, Days InnCustomer Care Team

6/10 Aceptable

Roberto

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
expensive for the comfort it offers
The room was dirty, there was no toilet paper, the bathroom keys need replace, room 40, it needs to be remodeled all rooms to belong to a city as important as San Jose CA
Se hospedó 1 noche en febrero de 2023
Respuesta de Customer Care Team, el 20 feb. 2023
Dear Guest,We appreciate hearing back from you about your recent experience with us. We value feedback and always look for ways to make things better for our guests.  Your concern about the room's condition is noted and we will see to it that this is addressed immediately. We will also see what we can do about having some updates to the property soon. We are sorry for the inconvenience caused and we hope you consider staying with us again. Best Regards, Days InnCustomer Care Team

6/10 Aceptable

Guadalupe

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en enero de 2023

6/10 Aceptable

Eloy

Se hospedó 1 noche en diciembre de 2022
Respuesta de Customer Care Team, el 3 ene. 2023
Dear guest, Thank you for staying with us and sharing your feedback with us. While we are pleased that you enjoyed a reasonable stay with us, we are sorry that you don’t seem to have had the fantastic experience that the vast majority of our guests do. We apologize for this, and hope that you will give us an opportunity to restore your confidence in us on a future visit. Thank you for taking the time to rate your stay.Best Regards,Customer Care Team

2/10 Terrible

Blanca

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was completely dirty, the sheets were stained with blood, the black folder with dirt, the furniture in poor condition, and in the lobby the smell of food was very unpleasant because right there people have a kitchen, really nothing professional, they offer service of Breakfast but not even thinking about it, disgusting, I will never return to this place.
Se hospedó 1 noche en octubre de 2021

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Gracias
Se hospedó 1 noche en junio de 2021
Respuesta de Guest Experience Team, el 17 jun. 2021
We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating, thank you very much. We are happy to have satisfied you so well, and we hope to remain your hotel of choice here for future visits. Best Regards, Customer Care Team

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lo único que me parecio ok esque esta cerca de tiendas , Es todo. Y lo que no me gusto fue todo, nada que ver como se muestra en las fotos de la aplicación, decepcionante, yo no me volvería a hospedar aqui.
Se hospedó 1 noche en mayo de 2019
Respuesta de Customer Care Team, el 9 jul. 2019
Dear guest, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality.

8/10 Bueno

ADRIANA, California

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Estubo bien y tranquilo
Se hospedó 1 noche en julio de 2018

6/10 Aceptable

Cliente verificado

Le gustó: Comodidad de las habitaciones
La imagen decepciona, es mejor de lo que parece
Las habitaciones están bien. Limpias. El exterior es feo, esta mal mantenido. Esta muy bien ubicado, zona segura y de facil acceso. El WIFI es muy malo, la señal pésima. El desayuno... el cafe es bueno... Esta administrada por Indues, y no entienden nada de Español... son amables. Buena experiencia. De menos a mas.

4/10 Malo

Jorge

Viaje familiar
No le gustó: Servicio y personal y servicios
No.me gusto la atención, en la aplicación incluía desayuno y no fue proporcionado, habitaciones sucia
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

Steve

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Old and dirty in general Will not coming back
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Care Team, el 23 may. 2024
Dear Steve, we're sincerely sorry to hear that your experience did not meet your expectations in terms of cleanliness, amenities, and property conditions. Providing a clean and comfortable environment for our guests is a top priority, and we regret any shortcomings in this regard. Your feedback is invaluable, and we will handle these issues promptly to ensure they are rectified. We understand your decision not to return, but we hope to have the opportunity to regain your trust in the future. If you'd like to share more details about your experience, please feel free to reach out to us directly. Thank you for bringing these matters to our attention.Best Regards, Days InnCustomer Care Team

6/10 Aceptable

Vennia

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en mayo de 2024
Respuesta de Customer Care Team, el 23 may. 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

Isabel

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Linen was old with stains, holes, and strong oder. Room falling apart suck as a broken TV in back of another TV, broken art eork on walls taped up with blue tape, extremely stained towels, cigarette smoke waa extremely intense, garbage outside was constantly overfilled, pool had caution tape all around, stairs jad caution tape.
Se hospedó 2 noches en mayo de 2024
Respuesta de Customer Care Team, el 14 may. 2024
Dear Isabel, we sincerely apologize for the multitude of issues you encountered during your stay. Your description paints a concerning picture, and we want to assure you that this falls far short of the standards we strive to maintain. We are deeply sorry for the condition of the linens, the room's maintenance issues, the presence of cigarette smoke, the overflowing garbage, and the pool and stairway safety concerns. These are not representative of the experience we aim to provide to our guests, and we are committed to handling each of these issues with urgency. Your feedback is invaluable, and we will take immediate action to rectify these shortcomings and prevent similar occurrences in the future. We understand your disappointment and frustration, and we sincerely apologize for the negative impression left. Should you consider giving us another chance, we would be grateful for the opportunity to provide you with the superior experience you rightfully deserve. Thank you for bringing these matters to our attention, and we hope to regain your trust in the future.Best Regards, Days InnCustomer Care Team

8/10 Bueno

Sarah

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
The owner is very nice. Property was under construction. Air conditioner worked great!
Se hospedó 2 noches en mayo de 2024
Respuesta de Customer Care Team, el 6 may. 2024
Dear Sarah, thank you for taking the time to share your experience with us. We're glad to hear that you found our owner to be accommodating and that the air conditioning met your expectations. We apologize for any inconvenience caused by the ongoing construction on the property. Your feedback is valuable to us as we strive to improve our facilities for all guests. If you have any further comments or suggestions, please don't hesitate to reach out. We appreciate your understanding and hope to welcome you back once the renovations are complete. Best Regards, Days InnCustomer Care Team

2/10 Terrible

Christian

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
What I liked was leaving in the morning. Rude customer service, sketchy environment, drunk people arguing and leaning on cars that don't belong to them in the parking lot.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Care Team, el 1 may. 2024
Dear Christian, we're truly sorry to hear about your disappointing experience. Providing a safe and comfortable environment for our guests is our top priority, and we regret that we fell short during your stay. Your feedback is extremely valuable to us, and we will share these issues with our team to ensure they are promptly resolved. We appreciate you bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.Best Regards, Days InnCustomer Care Team

10/10 Excelente

ARIEL, SAN GABRIEL

Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Care Team, el 14 may. 2024
Dear Ariel, thank you so much for the positive rating. We hope you had an amazing experience and enjoyed every moment during your stay with us. We look forward to your next visit already. Best Regards, Days InnCustomer Care Team

6/10 Aceptable

Ranjith

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Care Team, el 12 abr. 2024
Dear Ranjith, we're sincerely sorry to learn about your disappointment with the cleanliness and property conditions during your stay. Providing a clean and comfortable environment is a top priority for us, and we regret that we fell short of meeting your expectations in this regard. Your feedback is crucial, and we'll be investigating these issues thoroughly to ensure improvements are made. Please accept our apologies for any inconvenience caused, and we hope to have the opportunity to restore your faith in our property during any future visits. Best Regards, Days InnCustomer Care Team

2/10 Terrible

yan

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Care Team, el 8 abr. 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

6/10 Aceptable

SANDRA, San Jose

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
I understand I didn't look for fancy but the room look like someone was half prepped for a paint job. Very ugly looking.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Care Team, el 8 abr. 2024
Dear Sandra, thank you for sharing your experience with us. We apologize for any disappointment you may have had with the appearance of your room. We take your feedback seriously and will handle the issues with the room's aesthetics to ensure that future guests have a more pleasant experience. We appreciate your honesty and hope to have the opportunity to welcome you back for a better stay in the future. If there's anything else we can assist you with, please don't hesitate to reach out. Best Regards, Days InnCustomer Care Team

2/10 Terrible

Patricia

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Rooms had missing lights, smoke detectors cigarette burns in sheets, duvet, walls were flithy dirty with lots of holes that had been filled in with putty- need a paint job badly! Furniture was broken, outside door to room was not secure as the security latch was broken. Floor & walls were flithy. No breakfast was available as advertised.
Se hospedó 6 noches en marzo de 2024
Respuesta de Customer Care Team, el 5 abr. 2024
Dear Patricia, we sincerely apologize for the numerous issues you encountered during your stay with us. It's disheartening to hear about the cleanliness and maintenance issues you experienced, as well as the lack of advertised amenities. This falls far below the standards we strive to uphold for our guests. Please know that we take your feedback seriously and will handle these concerns with our team to ensure they are resolved promptly. We appreciate your patience and understanding, and we hope to have the opportunity to make it right during any future visits you may have. If you decide to give us another chance, please reach out to our team directly, and we'll do our best to provide you with a much-improved experience. Best Regards, Days InnCustomer Care Team

4/10 Malo

Jenny

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I believe there was a problem with their credit card machine because two of my cards didn't work for the deposit even though I had used them earlier in the day. I even called the credit card companies, and the problem wasn't on their end. As a result, I had to go to a bank to bring cash, and when I returned, there was another customer at the desk whose card wasn't working. The internet also didn't work for the first day, and my towels were laundered but still had a stain. All in all, you get what you pay for; this place was less than half the price of the hotel where the conference I attended was, and I can see why.
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Care Team, el 26 mar. 2024
Dear Jenny, we apologize for the inconvenience you encountered during your stay. It's unfortunate to hear about the issues with the credit card machine, internet, and towels. Your experience does not meet our standards, and we understand your frustration. We'll investigate these matters further to ensure they are handled promptly. Additionally, we apologize for any shortcomings in cleanliness, service, and property conditions. We take your feedback seriously and will use it to improve our services. While we strive to provide affordable accommodations, they must meet our guests' expectations. We appreciate your understanding and hope to have the opportunity to regain your trust in the future. Thank you for bringing these matters to our attention.Best Regards, Days InnCustomer Care Team

2/10 Terrible

Donna

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We checked in and checked out after we saw the room. The place was not clean at all. There were holes on the walls and patches of paint that’s different color. The carpet did not look like it has seen a vacuum cleaner. The room was nothing like the website pictures.
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Care Team, el 25 mar. 2024
Dear Donna, thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointment you experienced during your recent stay. Maintaining cleanliness and ensuring our rooms meet the expectations of our guests are top priorities for us, and we regret that we fell short in this regard. Rest assured, we are taking your comments seriously and will review the issues you mentioned with our housekeeping and maintenance teams to ensure such lapses do not occur in the future. We truly value your feedback as it helps us improve our services. Should your travels bring you back to the area, we hope to have the opportunity to provide you with a much more pleasant experience.Best Regards, Days InnCustomer Care Team

2/10 Terrible

Roselia

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Respuesta de Customer Care Team, el 19 mar. 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Bueno

Shaowen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en febrero de 2024
Respuesta de Customer Care Team, el 28 feb. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

Melissa

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Care Team, el 27 feb. 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

Sukur

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Care Team, el 22 feb. 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

4/10 Malo

Tyler

Viaje en grupo
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
1 star motel
This hotel is very much neglected. In the rooms missing light bulbs , smoke detectors and just over very rundown. The pool is more over a over grown algae pond would not recommend anyone swimming. By the look of things the complimentary breakfast has long been close and turned into the owners living room.
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Care Team, el 20 feb. 2024
Hi Tyler,We're sincerely sorry to hear about your disappointing experience during your stay with us. Your feedback is concerning, and it's certainly not the level of service and quality we aim to provide to our guests. We take your comments seriously and will address these issues immediately to ensure that our rooms and facilities meet the standards expected by our guests. We apologize for any inconvenience caused by the state of our pool and the closure of our breakfast area. Rest assured, we'll take steps to rectify these issues and restore the quality of our amenities. We appreciate your honesty and hope to have the opportunity to regain your trust in the future.Best Regards, Days InnCustomer Care Team

2/10 Terrible

RAMIRO

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is the more horrible hotel I get please don’t go
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Care Team, el 26 ene. 2024
Dear Ramiro, thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience or dissatisfaction you experienced during your recent stay. Your feedback is invaluable to us, and we take all comments seriously as we strive to provide exceptional service and accommodations for our guests. Rest assured, we are handling each issue raised, whether it be regarding cleanliness, staff behavior, or communication, to ensure such incidents are not repeated in the future. We are committed to providing a positive and memorable experience for all our guests, and we hope to have the opportunity to welcome you back for an improved stay.Best Regards, Days InnCustomer Care Team

6/10 Aceptable

Thayla

No le gustó: Limpieza
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Care Team, el 23 ene. 2024
Dear Thayla, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards, Days InnCustomer Care Team

8/10 Bueno

Alfonso

Viaje de negocios
No le gustó: Condiciones de la propiedad
Rooms need some attention
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Care Team, el 23 ene. 2024
Dear Alfonso, thank you for sharing your feedback with us. We appreciate your honesty, and we're sorry to hear that you found the property conditions and facilities not up to your expectations. Providing a comfortable and enjoyable stay is our top priority, and we apologize if we fell short during your visit. Your comments are valuable to us, and we will certainly look into the areas that need attention to improve the overall experience for our guests. If there are specific details or suggestions you'd like to share to help us understand better, please feel free to do so. We genuinely appreciate your input, and we hope to have the opportunity to better serve you in the future.Best Regards, Days InnCustomer Care Team

4/10 Malo

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Not Here!!
I dont recommend staying at this hotel!! No breakfast due to remodeling stated by manager. Dirty walls, front door not very secure or safe, bed sheets/ blankets not very clean ,electrical outlets not working. For the price I paid for this hotel room was not acceptable & not in the condition as shown on website pictures. I have paid for & stayed at lower rated hotels than this that were clean & sanitary!! Fore warned!! I do hope the hotel owners will make the necessary minor improvements.
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Care Team, el 19 ene. 2024
Dear guest, thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you encountered during your stay at our hotel. We understand your concerns, and we take your feedback seriously as it helps us handle and rectify any issues that may have occurred. We regret that you found the front desk service to be unsatisfactory and that you were given conflicting information about room changes. Rest assured, we will review our procedures and provide additional training to our staff to ensure better communication with our guests.We are also sorry to hear about the conditions of the room, including the cleanliness, safety, and maintenance issues you mentioned. Your comments are concerning, and we will conduct a thorough inspection of the rooms to handle any deficiencies and implement necessary improvements. Regarding breakfast, we understand the importance of providing our guests with a satisfactory dining experience. We apologize for any inconvenience caused by the remodeling, and we will work to minimize disruptions during such periods in the future. To assist us in investigating your specific concerns and taking appropriate action, please provide additional details such as your reservation information, dates of your stay, or any other relevant information. Once again, we apologize for the issues you faced during your stay, and we appreciate your understanding. If there's anything more you would like to share or if you have further questions, please feel free to reach out to us. Thank you for bringing this to our attention.Best Regards, Days InnCustomer Care Team

4/10 Malo

Randall

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It matches the price.
Se hospedó 4 noches en enero de 2024
Respuesta de Customer Care Team, el 17 ene. 2024
Dear Randall, we apologize for any disappointment you experienced during your stay. Your feedback is important to us, and we take your concerns seriously. We understand that you had concerns about cleanliness, staff, amenities, and property conditions. We sincerely apologize for falling short of your expectations, and we assure you that we will handle these issues promptly to ensure improvements are made. If there's anything specific you would like to share or if there are ways we can make amends for your experience, please feel free to reach out. We appreciate your feedback, and we hope to have the opportunity to provide you with a more positive experience in the future.Best Regards, Days InnCustomer Care Team

4/10 Malo

Gabriela

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The owner was nice. His name is Andy. But the property had 2 baby roaches in my bathroom. The comforter smelled of under arm pits. Its nosie cones from wierdos across the street at the railroad track druggie and homeless people. Itts so uneasy feeling there. The sheets had holes and stains. The chair was covered in filth of stains. Im over it. I cant return here.
Se hospedó 5 noches en enero de 2024
Respuesta de Customer Care Team, el 17 ene. 2024
Dear Gabriela, we sincerely apologize for the disappointing experience you had during your stay. Your feedback is crucial to us, and we take your concerns seriously. We regret any inconvenience caused by the presence of pests and cleanliness issues in your room. We assure you that we will handle these matters promptly to ensure improvements are made. Our goal is to provide a comfortable and pleasant environment for our guests, and we apologize that we fell short of your expectations. We understand the importance of feeling safe and at ease during your stay, and we apologize for any discomfort caused by external noise and other issues. If there's anything specific you would like to share or if there are ways we can make amends for your experience, please feel free to reach out. We appreciate your feedback, and we hope to have the opportunity to provide you with a more positive experience in the future.Best Regards, Days InnCustomer Care Team

10/10 Excelente

Hugo

Se hospedó 2 noches en enero de 2024
Respuesta de Customer Care Team, el 2 feb. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

Blanca

Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de Customer Care Team, el 12 ene. 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

andres

Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
I'm disappointed, these place is disgusting and the it falling literally apart. I will like a refund.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Customer Care Team, el 3 ene. 2024
Dear Andres, we're truly sorry to hear about your disappointing experience during your stay with us. We sincerely apologize for the issues you encountered with the condition of the property and the level of service provided. Your feedback is important to us, and we will share these concerns with our team to ensure improvements are made. We understand your request for a refund and will review your situation accordingly. Please reach out to our customer service team directly to discuss this matter further.Best Regards, Days InnCustomer Care Team

4/10 Malo

Elena

Viaje familiar
No le gustó: Condiciones de la propiedad
Este hotel necesita mucho mantenimiento!!
Se hospedó 4 noches en diciembre de 2023
Respuesta de Customer Care Team, el 25 dic. 2023
Dear Elena, we appreciate your feedback regarding the condition of our property. Ensuring a comfortable and pleasant stay for our guests is our top priority, and we regret to hear that we did not meet your expectations in terms of maintenance. Rest assured, we will be sharing these concerns with our maintenance team to make the necessary improvements. Your insights are valuable, and we hope to have another opportunity to better serve you in the future. Thank you for bringing this to our attention.Best Regards, Days InnCustomer Care Team

2/10 Terrible

Carlos

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was close to the swimming pool, the room needs to be updated the bathtub was dirty and had marks that need to be cleaned AS.A.P. I booked an extra night just because it was close to the family home for the 3 nights nobody came to clean de room o change the towels. No going back.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Customer Care Team, el 23 dic. 2023
Dear Carlos, we are truly sorry to hear about the issues you encountered during your recent stay with us. Your feedback is invaluable, and we apologize for the shortcomings in the cleanliness of your room and the lack of housekeeping services. Ensuring the comfort and satisfaction of our guests is our top priority, and it is clear that we fell short in several areas during your visit. We take your concerns very seriously, and we will share these issues with our housekeeping and maintenance teams immediately to ensure that necessary improvements are made. We apologize for any inconvenience this may have caused you, especially given the proximity to your family home. We understand how disappointing this experience must have been for you, and we appreciate you bringing these matters to our attention. If you would like to discuss this further or have any questions, please feel free to contact our team directly. We hope to have the opportunity to regain your trust in the future. Once again, we apologize for the inconvenience, and we thank you for your feedback as it helps us to improve and provide a better experience for our guests.Best Regards, Days InnCustomer Care Team

6/10 Aceptable

Javier

Se hospedó 4 noches en diciembre de 2023
Respuesta de Customer Care Team, el 15 dic. 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

Raymond

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Horrible
The room was horrible. The room had a big hole patched and not painted. Electrical sockets didn’t work right. I should have stayed somewhere else and paid more. I will never stay there again. Looks run down.
Se hospedó 4 noches en diciembre de 2023
Respuesta de Customer Care Team, el 13 dic. 2023
Dear Raymond, we apologize for the dissatisfaction you experienced during your stay. Your feedback about the room conditions is important to us, and we're sorry for any inconvenience caused. Maintaining the comfort and satisfaction of our guests is a priority, and we regret that we fell short of your expectations. We take your comments seriously and will share these issues with our team to ensure improvements are made. If there's anything specific you'd like to discuss or if there are ways we can make amends, please feel free to reach out directly to our team. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.Best Regards, Days InnCustomer Care Team

4/10 Malo

Sarah

Se hospedó 2 noches en noviembre de 2023
Respuesta de Customer Care Team, el 23 dic. 2023
Dear Sarah, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards, Days InnCustomer Care Team

2/10 Terrible

Jesse

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Place was a bad shape there was a lot of things that were damaged holes in the wall beds were very dirty carpet was very bad and out of shape there was no breakfast very bad stay would not come here again very disappointed
Respuesta de Customer Care Team, el 21 nov. 2023
Dear Jesse, we're deeply sorry to learn about your disappointing experience during your stay. Ensuring a comfortable and enjoyable stay for our guests is our top priority, and it's regrettable to hear that your visit did not meet the standards you expected. Your feedback regarding the condition of the room and the absence of breakfast is greatly appreciated. We assure you that we take your concerns seriously, and we will share these issues promptly with our team to prevent such occurrences in the future. We value your feedback and sincerely apologize for any inconvenience caused during your stay. If there's anything specific you'd like to discuss or if there's a way we can make amends, please don't hesitate to reach out to us. We appreciate your understanding and hope for the opportunity to regain your trust for any future stays.Best Regards, Days InnCustomer Care Team

4/10 Malo

Chanel, Los Angeles

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Excellent customer service
Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Care Team, el 17 nov. 2023
Dear Chanel, we're thrilled to hear that you had an excellent experience with our customer service! Providing exceptional service to our guests is a top priority for us, and we're delighted that our team was able to meet your expectations. If there's anything specific that made your experience exceptional or if there are any additional ways we can continue to improve, please let us know. Your feedback is invaluable to us, and we look forward to providing you with the same level of excellent service during your future visits. Thank you for choosing us!Best Regards, Days InnCustomer Care Team

4/10 Malo

Thuan

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Bad smell, so noisy.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Customer Care Team, el 16 nov. 2023
Dear Thuan, we're sorry to hear about your experience at our hotel. Your feedback is valuable, and we deeply regret that your stay did not meet your expectations. We are continuously working to improve our cleanliness standards and handle any noise-related issues to ensure a more pleasant stay for all our guests. Your comments will be shared with our team for immediate attention and improvement. Thank you for bringing this to our attention.Best Regards, Days InnCustomer Care Team