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Opiniones de Casa Santurce - Hostel

1.5 out of 5
Casa Santurce - Hostel
1050 Calle Mariana, San Juan

Opiniones

6.8
Puntuación de 10, es decir, Excelente. Basada en 77 de 202 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 36 de 202 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 25 de 202 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 16 de 202 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 48 de 202 opiniones" "

7.0/10

Limpieza

7.8/10

Servicio y personal

6.6/10

Servicios

6.6/10

Condiciones de la propiedad

6.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Alejandra, Cancun

Le gustó: Limpieza, servicio y personal, servicios
Agradable pero falta agregar estufas o refrigeradores nuevos
Se hospedó 2 noches en febrero de 2024

2/10 Terrible

FRANKLIN

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le recomiendo ese lugar a nadie, un olor desagradable, cancelé inmediatamente llegué, me dijeron que en tres días que reembolsaban el dinero y todavía estoy esperando.
Se hospedó 3 noches en enero de 2024

2/10 Terrible

Katherine

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Es un hostal mugroso, ruidoso hasta las 5am, en un area peligrosa y wifi sin alcance. It is disgusting, noisy, dangerous street, and without wifi.
Se hospedó 4 noches en abril de 2023

10/10 Excelente

Adan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
De maravilla me encantó todo la locación
Se hospedó 2 noches en enero de 2022

2/10 Terrible

Manuel, Bronx

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Es un robo y lo culpable son expidia ofrecen lo que no tienen no hay parkeo en la habitacion no hay tv
Se hospedó 4 noches en noviembre de 2019

6/10 Aceptable

Anastasios

Se hospedó 5 noches en noviembre de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Me encantó el ambiente y el trato personal de casa Santurce. Julia siempre está atenta para que todos los pasajeros se encuentren bien, integrar a todos, sin distinción, y eso hace que el ambiente en el hostel sea excelente, muy fácil conocer y compartir con otros viajeros. Organizan salidas tanto diarias, cómo nocturnas, a la playa, a comer, a los boliches, etc. Este trato es lo que hace la diferencia, y es de los pocos lugares, en que no se ha perdido la filosofía del "hostel"
Se hospedó 3 noches en mayo de 2019

8/10 Bueno

Frederike

Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
No le gustó: Limpieza
Simpática
El hostal el muy simpático y el cuarto individual bien cómodo, con aire acondiconado, baño, buena cama. Estuve 5 noches y no limpiaron ni una vez, y lo mencioné todos los días. Eso fue lo unico a mejorar.
Se hospedó 5 noches en abril de 2019

8/10 Bueno

Marinelly

Le gustó: Limpieza
Lo bueno es el ambiente, lo céntrico para ir a cualquier lado y la gente que se conoce allí es bien nice. Lo malo es la administración de las reservas y la atención no es constante. El precio/calidad está bien.
Se hospedó 4 noches en marzo de 2019

2/10 Terrible

Camil

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No nos quedamos en el lugar. No había estacionamiento en él ni cerca. El lugar no se veía seguro como para dejar el auto en algún otro lugar. Perdí mi dinero.
Se hospedó 1 noche en junio de 2018

8/10 Bueno

Joako, Monterrey, NL, Mexico

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
lots of bars and restaurants to reach on foot
the facilities OK, the location Very Good, the staff OK, the relationship with the cost Excellent. Failures continue with electric power due to hurricane Maria, variations in voltage are constant and air conditioning does not work at 100%. The blonde girls that attend the reception are very friendly and share very useful information. lots of bars and restaurants to reach on foot (including a Marshalls) you can also reach on foot to Condado Beach, Laguna Condado, Escambron Beach
Se hospedó 5 noches en febrero de 2018

4/10 Malo

Alexandra

Le gustó: Servicio y personal
mi experiencia no fue muy buena, ya que llegue despues de las 10pm, hora en que no hay nadie para registrarte, y tampoco los telefonos funcionaban, llame a hotel.com y me dijeron que buscara otro hotel que ellos tampoco pudieron comunicarse con ellos. a la media noche me fue dificil encontrar algo, menos mal rente un carro y alli dormi. al dia siguiente no me dieron muchas explicaciones de lo acontecido, pero el cuarto pequeno, pero limpio, mucho mosquito, personal amable.no regresaria otra vez.
Se hospedó 2 noches en febrero de 2018

2/10 Terrible

Paula

Viaje de negocios
No le gustó: Limpieza, servicios, condiciones de la propiedad
I didn't like anything about the property. It was dirty. The bathroom was dirty. Very little water comes out of the shower while taking a shower. The toilet never stops flushing by itself. There's roaches running around the room, some got into my suitcase and at that point, it was very late at night but I managed to book another Hotel I called an Uber and got the heck out of that place. I managed to stay only one night. I still had 3 nights left, but they refused to give me back my money for the remaining nights. Worse place EVER!!! I will not recommend Casa Santurce to my worse enemy. I still would like to get my money back. Expedia should not promote this place on their site.It makes you guys look bad. This place has so many bad reviews and I should have read them. I wasn't thinking. I still want my money back.
Se hospedó 4 noches en abril de 2024

2/10 Terrible

Julia

Se hospedó 4 noches en marzo de 2024

6/10 Aceptable

Angel

When arrived checking in host letme know there was no power, i left and found another location. I know is not their fault but i need a refund. I still have two nights book on 16th and 17th hopefully the issue is solved. Ill call before showing up for sure. No harm done.
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Maria

No le gustó: Limpieza y condiciones de la propiedad
Unsafe, unsanitary! Power went out, no running water, bugs started invading room, mosquitoes and cochroaches!
Se hospedó 6 noches en febrero de 2024

10/10 Excelente

Jerrison

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en febrero de 2024

2/10 Terrible

Sufia

Viaje en grupo
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Do not recommend staying here
The staff is friendly and will take you the best places to go out for nightlife in the La Placita neighborhood. However, beyond that, everything was bad. The air-conditioner did not work, and despite asking the staff about this, no solution was provided, other than being told to unplug it and plug it back in. This led us to need to leave the windows open to have some air flow, which meant we were covered in mosquito bites after our stay there. Mind you that we were there in February, and it was ~80 degrees at night, so the heat and stuffiness would have been way worse if you were there during the summer. It is also very loud in the area -- roosters, cars, other people at the hostel, etc. The beds were not comfortable, and the sheets had stains. The bathroom was very small (you could not sit on the toilet the correct way, had to sit sideways) and did not have a mirror. The pictures advertise an indoor common area, as well as a kitchen with a full fridge, but there is only an outdoor kitchen area with mini-fridges that were very full already and not cleaned. Some of the stairs are broken, and you have to be very careful about where you step for your foot not to go through a certain part of the stair. The wifi did not work at all. In addition, there was only one towel for two people in the room, and we had to ask for an additional one. Overall, the hostel is very rundown, and despite the cheap price, I have stayed in cheaper hostels that were in farrr better conditions.
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Carter

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Had a wonderful stay at Casa Santurce! Loved the social atmosphere, friendly staff, and lots of activities. Will absolutely stay here again my next time in San Juan!
Se hospedó 4 noches en febrero de 2024

4/10 Malo

Patrick

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 3 noches en enero de 2024

2/10 Terrible

Leslie

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
go to the location and someone else’s shoes/clothes were on my bed that clearly stated my name. Got to the location at 1am and only took 1 minute before deciding not to stay and finding somewhere else .
Se hospedó 1 noche en enero de 2024

2/10 Terrible

Teawonna

Viaje en grupo
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room looked like a jail cell I walked in and walked out out when I asked for a refund they refused to give it back . I saw a roach on the floor and kitchen was outside with nets and flies swarming around . Then as I was waiting on my Uber outside a huge rat ran past my feet . Worst experience I ever experienced in my life
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Sabrina

Viaje en grupo
No le gustó: Limpieza y condiciones de la propiedad
You Get What You Pay For
Overall, you get what you pay for. It was only about a 10-minute drive from the airport, a short walk to the beach and 2 areas to bar hop, and only about a 20-minute drive from old SJ, which was great as we did not have to Uber much. The discount on the El Yunque tour (highly recommend) was great as well. When we arrived, we were immediately helped and shown to our room, which was the single dorm. When inside, we noticed the AC did not work, and the only source of airflow was a fan that also turned on the light, meaning we could not have it on at night. Additionally, there was no blanket (only a top sheet), and for 2 guests we were only given one towel. The bathroom was so small we had to sit sideways on the toilet, and the hot water in the sink did not work. On the last night, the room became very humid and muggy to the point where water was dripping from the ceiling causing our floors, bed, bags, and clothes to be wet. I can't say I regret staying here because of how cheap it was, but I don't think I would stay here again.
Se hospedó 4 noches en enero de 2024

10/10 Excelente

Robert, Centreville

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great value
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Alfonso

Le gustó: Limpieza
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Dingy
It's not pretty, at all, but what it lacks in beauty it makes up for im charm. This is definitely a party hostel. There's a bar across the street so that's cool.
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Osvaldo

Viaje familiar
No le gustó: Condiciones de la propiedad
One night stay here
Room had A/C bed and private bathroom. There was water leaking in the bathroom was my biggest complaint. Views were nice from the roof and was close to everything. It was nice being able to interact with people from all over and I felt safe. It’s not a hotel but was better than my previous hostel. There’s a bar right across the street. Limited parking can get busy but wasn’t too bad. Bathroom was small and wasn’t the best but better than nothing. You want a better experience book a hotel but price could’ve been less. I’d say worth like $30-$45
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Jason

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice people. Just needed a place to relax and stay out the heat of San Juan.
Se hospedó 2 noches en noviembre de 2023

6/10 Aceptable

Tripp

Le gustó: Limpieza y servicio y personal
6/10 decent hostile
Ok back packers hostel. I’ve staid at much nicer for $10 a night. Beds were ok shower was a little dirty. Sheets were clean floors were clean. The staff was very welcoming and accommodating. Personally I’d try another hostel next time but nothing to complain about.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Elizabeth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comfy bed, good water pressure in shower, ac was nice and cold. Staff were extremely friendly. Everything was on point for $50 a night for a private room.
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Jehu

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Close to stores and local restaurants food trucks , safe and quiet I loved it
Se hospedó 5 noches en julio de 2023

4/10 Malo

Kurt

No le gustó: Servicio y personal y condiciones de la propiedad
I liked the price. I dislike the staff attitude, the rooms are way too crowded, and it's not in a very good neighborhood.
Se hospedó 9 noches en agosto de 2023

2/10 Terrible

Dustin

Viaje en grupo
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Just a really trashy hostel!
Se hospedó 1 noche en agosto de 2023

2/10 Terrible

Greysha

Se hospedó 1 noche en agosto de 2023

6/10 Aceptable

Brenda

Le gustó: Servicio y personal
Not a good stay.
Kitchen is disgusting. Noise from morning to late night right outside the door by employees and other guests. Air conditioner had no working thermostat, so freezing or had to turn it off, then boiling.
Se hospedó 2 noches en julio de 2023

10/10 Excelente

Joshua

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
great place to stay with a community local vibe. staff is friendly and helpful. the staff even helped with shuttle service after expedia couldn't solve it. i also liked when a staff member said "we treat our guests like family". I really felt and received that the whole visit.
Se hospedó 4 noches en julio de 2023

10/10 Excelente

Psalms

Le gustó: Servicio y personal
Se hospedó 3 noches en junio de 2023

4/10 Malo

Zachary

Se hospedó 1 noche en junio de 2023

10/10 Excelente

Shonda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good place to stay
I enjoyed my stay here. The bed was comfortable, room was clean and the staff was very courteous. Would definitely recommend if you’re looking for an affordable place to crash for a night or two.
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Elizabeth

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
They were able to help us find street parking right in front, everyone there was very friendly, setting was perfect and walkable, and accommodations were just what we needed! Cool rooftop area with a good view.
Se hospedó 1 noche en junio de 2023

8/10 Bueno

Joseph

Le gustó: Condiciones de la propiedad
Se hospedó 1 noche en mayo de 2023

8/10 Bueno

Manuel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2023

8/10 Bueno

Atum

Le gustó: Servicio y personal y comodidad de las habitaciones
It’s a FUN place to stay and I can’t emphasize “Fun” enough. It’s a really Sociable/Party atmosphere. The staff is amazing, professional, courteous and helpful. There’s a bar across the street with nightly parties that spill out onto the street so you might want to invest in some earplugs if you’re a light sleeper 😆
Se hospedó 28 noches en febrero de 2023

4/10 Malo

Deep

No le gustó: Comodidad de las habitaciones
Not great but ok for few hours stay
Lot of noise for the whole night even on a weekday. Get ear plugs if you want to sleep well. No water bottles, body wash, shampoo, blankets provided
Se hospedó 1 noche en febrero de 2023

2/10 Terrible

Cody

Viaje en pareja
Noisy! Owners of this place run a bar across the street and it was a loud party til sunrise. Dirty all around. Linens has many stains. Kitchen area was nice but only two of the burners worked and not very well. Upper deck shared space was awesome but got kicked out just before sunset for some salsa dance they were charging money for. Would not recommend if you actually want to sleep.

2/10 Terrible

Catherine

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Unclean and very noisy stay
I regretted staying at this place for several reasons: Starting with the check in - no one was in the office, which was WIDE open with several guest bags in view to easily steal from someone off the streets. No one was there at 3pm for check-in, so we had to search the premise for them before finding them. The room was very dirty. We found dirty tissues under the bed, hairs all over the bathroom sink. The toilet was broken and rocked back and forth if you tried to sit on it to the point that you could fall off. I understand that it was a Saturday night, so noise levels will be high, which definitely happened until 5:30am the next morning. There are no quiet hours at this place. I am fine with the noise situation, but there is no excuse for the lack of general cleanliness and broken bathroom fixtures. I recommend you put together another $30 and stay at an airbnb if considering this place.
Se hospedó 1 noche en enero de 2023

2/10 Terrible

Hong

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Avoid this if you actually want to take a shower and get some rest. I stayed at room 2C, unfortunately it is in such a terrible condition, dirty room with cockroach stains on the wall, used paper towels by the bed, stained and teared sheets with very old pillows, there was no window screen to stops mosquitos from coming in, hairs in the bathroom, the worst is the wobbly toilet that feels like it will tip over if I don't sit right.
Se hospedó 1 noche en enero de 2023

10/10 Excelente

Kenneth

Le gustó: Servicio y personal y comodidad de las habitaciones
A great hostel for those who like to party. It is safe but I would Uber in and out in the evening. Daytime strolls need to be smart.
Se hospedó 1 noche en enero de 2023

2/10 Terrible

Bella

Se hospedó 1 noche en enero de 2023

2/10 Terrible

Cliente verificado

Viaje en grupo
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Schlaflose Nächte garantiert!
Nie wieder! Das Zimmer war dreckig, besonders das Bad. Man konnte kaum auf der Toilette Platz nehmen und musste drüber steigen zum Duschen. Der Putz kam von der Decke und das Bettzeug war befleckt und mit Löchern. Direkt vor unserer Tür war die Waschmaschine und es wurde von 9 Uhr morgens an gewaschen bzw. Noch um 23 Uhr die Waschmaschine genutzt. Direkt gegenüber der schmalen Straße war die afterhour sports bar und die Terrasse der Casa Santurce wurde auch als Sitzgelegenheit von den Gästen genutzt. Ab 1 Uhr morgens ging es dann so richtig los bis ca. 7:30 Uhr JEDE Nacht Party und teilweise lautstarke Musik bis in die Morgenstunden. Ohrenstöpsel oder Hörspiele haben nichts gebracht. Man sollte dies den Gästen im Vorfeld mitteilen oder in der Hotellbeschreibung erwähnen, denn nicht jeder ist auf Party bis 7:30 Uhr morgens aus. Eine Zumutung war das, nie wieder!
Se hospedó 3 noches en enero de 2023