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Opiniones de Naturalis

3 out of 5
Naturalis
Avenida La Playa 33, San Pedro de Atacama, Antofagasta

Opiniones

9.2

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 14 de 20 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 4 de 20 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 1 de 20 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 1 de 20 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 0 de 20 opiniones" "

9.8/10

Limpieza

9.4/10

Servicio y personal

8.4/10

Servicios

9.4/10

Condiciones de la propiedad

Opiniones

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2019
Respuesta de Naturalis Adm., el 14 ene. 2020
Dear Guest, We appreciate your qualification. We are pleased that your stay at Naturalis has been pleasant. Best regards, Naturalis Adm.

10/10 Excelente

f

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Une belle découverte !
Si vous aimez un endroit où se reposer et où le personnel se met en quatre pour vous satisfaire, vous passerez un excellent séjour au Naturalis hotel. Le restaurant, si vous ne voulez pas dîner en ville, est une option que je vous recommande car la cuisine y est très bonne.
Se hospedó 5 noches en febrero de 2020

8/10 Bueno

KLSMpls, Minneapolis, MN

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Naturalis is a very small hotel on the outskirts of town. And I do mean outskirts. We had a rental car and it took an hour to find the place. Nobody in town had even heard of it. For us that turned out to be a good thing as the town of San Pedro had little appeal to us. Each evening we were happy to return to our own little hideaway away from the surprisingly very third world city of San Pedro. The property is fairly new and well kept, though a few aspects of the property were confusing: * The"pool" is surrounded by trees that were constantly shedding something, so maintaining it seemed like an effort in futility. It is not heated either so basically not usuable. The pool also is one depth. Deep. I would suggest they turn it into a Koi Pond with a waterfall or something. * While the landscaping generally attractive, it could be improved by adding some plants with color that maybe needed a bit of water. A couple large areas had native flowers that they cut completely down while we were there. Unfortunately nothing was then left but dirt to look at. Those large areas need to be rethought. Some large planters with colorful plants perhaps? * There were very few paintings anyplace on the property. Odd. * The buildings are adobe style which in theory keep the cool of the night during the day. We were there there in the spring. The theory is evidently not true. * No overhead fans!! Really weird. Service and food including dinner were generally great
Se hospedó 4 noches en noviembre de 2019

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing service and great staff. They solved all of our requests with a smile. Great hotel and value although far away from downtown.
Se hospedó 4 noches en septiembre de 2019
Respuesta de NH, el 23 oct. 2019
Dear Guest, We appreciate your comment and qualification. For us it is very important to recognize our staff and we are pleased that your stay at Naturalis has been pleasant. Best regards, Naturalis Adm.

4/10 Malo

Janet L

Le gustó: Limpieza
No le gustó: Servicio y personal
Never again!
Very disappointing. We booked Naturalis thinking it would be a very comfortable option but it was a bit of a nightmare. We notified the hotel that we would be driving up from the Calama airport, with an 8:30m pm flight arrivial. Our flight was late; we found the hotel very difficult to find, going past it twice because the gate was locked and there was no sign giving the name of the hotel. We tried the buzzer at the gate but got no response. On the third drive by we met a woman walking along the road, asked her and she called someone at the hotel who came and opened the gate and rather, reluctantly checked us in. We had called the hotel number many times but only gotten voicemail. This is not the way to run a hotel!. The property is very attractive but not service is lacking throughout. There was a horrible stench in our room that seemed to come from the toilet; probably a malfunctioning septic tank. The food in the restaurant was good but took a long time to arrive and then arrived lukewarm to room temperature, and with the cold temperature of the dining room soon became cold to the point of inedible. The plates should have been warmed but weren't. All in all the hotel provided little service or indication of interest in the guests. A hotel is supposed to be part of the hospitality industry; not an art installation.
Se hospedó 3 noches en julio de 2019

8/10 Bueno

Kirsten

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Lovely quiet and natural space
This boutique hotel is located in a quiet and remote spot just outside the heart of San Pedro which was great for us. I would definitely recommend.The staff- Bena in particular- couldn’t have been nicer or more helpful. The place does not feel like it it’s quite finished though with little touches missing that could have made it a more comfortable stay. For example, getting fresh coffee outside of 8-11am is a problem and they could have a hot water machine and French press instead of instant (and milk). The room was dimly lit and the outdoor area could have been more comfortable. There is potential for a great natural « garden » space but it hasn’t been landscaped yet. We came in winter so couldn’t enjoy the pool but it looks nice. So I think it is a great place and will only get better if they iron out some of the small discomforts.
Se hospedó 4 noches en junio de 2019

10/10 Excelente

AC

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fantastic little boutique hotel. New, spotless, beautiful adobe design. Helpful and kind staff. Delicious food. The dinners and box lunches are as very healthy and delicious. As good as if not better then eating in town and fairly priced. It is a few minute drive outside of town (which we loved) but you should rent a car or hire a guide for your activities. In the US the hotel would have been more expensive. Loved this place and would definitely return.
Se hospedó 3 noches en junio de 2019
Respuesta de AdminNH, el 21 jun. 2019
Dear Camilo, Thank you very much for your comment. We appreciate your acknowledgement regarding our staff and we are glad that your stay at Naturalis has been pleasant. Best regards, Naturalis Adm.

10/10 Excelente

Camilo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
An Oasis in the Desert.
I’ll keep it simple. The service at this resort is phenomenal. If it wasn’t for Camila helping us coordinate taxis and working so hard to make us comfortable our trip wouldn’t have been the same. I highly recommend this place. Fresh food, excellent service, hot showers, and only 15 min from San Pedro.
Se hospedó 2 noches en junio de 2019
Respuesta de Adm. Nh, el 14 jun. 2019
Dear Camilo, Thank you very much for your comment. We appreciate your acknowledgement regarding our staff and we are glad that your stay at Naturalis has been pleasant. Best regards Naturalis team

10/10 Excelente

Alain

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hôtel de charme
Hôtel avec beaucoup de charme. Conception en harmonie avec le désert. Petite piscine et jardin qui embellissent les lieux. Chambre confortable et petit déjeuner complet. L'hôtel est à 10 minutes en voiture du centre. La réception met à disposition un service de navette.
Se hospedó 3 noches en abril de 2019
Respuesta de Naturalis team, el 13 jun. 2019
Cher Alain Nous sommes très reconnaissants pour vos commentaires et nous sommes ravis que votre séjour à Naturalis ait été agréable. Équipe Naturalis

10/10 Excelente

Claudio

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Sossego e conforto num cenário incrível
Tranquila, lugar de paz sossego, bom atendimento. Contemplação.
Se hospedó 4 noches en abril de 2019
Respuesta de Naturalis Team, el 3 may. 2019
Dear Claudio, We are very grateful for your comments and we are glad that your stay at Naturalis has been pleasant.

8/10 Bueno

Cliente verificado

Se hospedó 3 noches en abril de 2019

6/10 Aceptable

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
Perfect surroundings, very serene, tasteful implementation of local architecture
Se hospedó 5 noches en marzo de 2019

10/10 Excelente

Warren, Wellington, nz

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is a wonderful place to stay. It is 5 minutes drive out of town, so if you want to be in the centre of nightlife action, this is not the place to stay. But if you want somewhere a little quieter, this is the place to go. It is small (only 7 rooms), with wonderful staff who couldn't be more helpful. There is a splendid dinner 6 nights of the week if you don't want to go into town, and the dinner is excellent value for money. There is also a pleasant courtyard and swimming pool. Very highly recommended.
Se hospedó 5 noches en marzo de 2019
Respuesta de Naturalis team, el 3 may. 2019
Dear Warren, Thank you very much for your comments, we are very grateful for your appreciation of our service and we are glad that your stay at Naturalis has been pleasant.

8/10 Bueno

ARNAUD

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2018

10/10 Excelente

Luciana

Hotel novo, confortável, café da manhã ótimo e completo, porém o que mais nos surpreendemos foi a atenção e a hospitalidade dos funcionário Alex. Agradecemos toda a ajuda e carinho
Se hospedó 2 noches en noviembre de 2018

10/10 Excelente

Warren, Toronto, ON

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A stunning, quiet, intimate, family-run operation on the edge of San Pedro de Atacama. The rooms are clean, stylish, and everything is brand new. Breakfast was great--eggs, charcuterie, cheeses, yogurt, muesli, pancakes, juice. etc. Alex and Camilla were exceptional hosts, and helped us with restaurant reservations, tour guide company recommendations, shuttle service into town, and 5:30 am breakfasts to go when we had early starts. They were always cheerful and welcoming, and available by WhatsApp. The property has new mountain bikes and safety gear available without additional charge. The only concern is that Naturalis is a bit hard to find since it`s new, a bit outside of town, and accessed via roads that do not appear on map apps. Call for precise directions.
Se hospedó 5 noches en noviembre de 2018

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very nice hotel
Hotel staff is very friendly and always looking to support you during your stay. Hotel seems to be new and it was clean. I liked the decoration and breakfast. They also prepared us breakfast in bags to go because we left very early in the morning for a tour. That was super nice from the hotel. Opportunities: they only had wifi in some specific areas, hotel was not easy to find, the pool had a lot of leaves because there are trees very close to the pool and that limited us to use the pool.
Se hospedó 2 noches en noviembre de 2018

10/10 Excelente

fabienne, Lille

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Accueil charmant et attentionné, endroit paisible, chambre sobre et confortable, restauration de très bonne qualité, un rapport qualité-prix excellent. Le patron est serviable, à l'écoute, les employés sont très sympas et disponibles, tous heureux de vous faire découvrir leur pays et de vous rendre le séjour agréable
Se hospedó 4 noches en octubre de 2018

10/10 Excelente

JC, Australia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Alex and staff were very helpful in every aspect of our stay. They provided transport to and from the town. The room was spacious and comfortable. The hotel was quiet and relaxing. The breakfast and evening meals were very good.
Se hospedó 5 noches en octubre de 2018

10/10 Excelente

Barbara, Switzerland

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The adobe structes of the rooms provide - as is known by those familiar with thermics - excellent temperature conditioning: the heat absorbed during the day, when the room is nicely cool, is released at night and provides for a warm environment during the otherwise cold night. The pool's water, feels as cold as a Swiss mountain lake, but after hot dusty days exploring the Atacama desert, I grew addicted to the refreshing swim. The water is unfiltered, but clean and devoid of chlorine. The restaurant, albeit with a very limited menu, serves up excellent meals at a very competitive price. The breakfast is generously ample and deliciously varied. They offer it as a brown-bag picknick for early morning explorers. Their receptionist is an environmental engineer with ample knowledge of where and when to explore the geysirs, the flamingo salt flats, archaeological sites, etc. Heed her adivce, you won't regret it. The only thing that needs improvement is wifi. It wasn't available until the last morning of our 4-day stay. Also: when solar panels shall be installed (a project for next year) the hotel will no longer suffer the rotating power cuts implemented by the municipality, which also affect the water pump and the ability to take a shower.
Se hospedó 4 noches en octubre de 2018