Estimada Sra. Paullette,Lamentamos profundamente escuchar que tu experiencia en nuestro establecimiento no cumplió con tus expectativas y que la calificaste como "muy mala". Apreciamos que hayas tomado el tiempo para compartir tus comentarios, ya que nos brindan la oportunidad de mejorar nuestros servicios y satisfacer las necesidades de nuestros huéspedes.Entendemos que debemos abordar las preocupaciones que tienes, y nos gustaría conocer más detalles sobre tu experiencia para poder identificar y solucionar cualquier problema específico que hayas encontrado durante tu estancia. Por favor, siéntete libre de proporcionar más información sobre los aspectos que te decepcionaron o cualquier problema que hayas enfrentado. Tu retroalimentación será invaluable para nosotros.Nuestro objetivo principal es brindar a nuestros clientes una experiencia positiva y memorable, y lamentamos que no hayamos logrado cumplir con ese objetivo en esta ocasión. Tomaremos medidas para analizar y abordar los problemas que mencionaste con nuestro equipo y asegurarnos de que no vuelvan a ocurrir en el futuro.Esperamos tener la oportunidad de recibirte nuevamente en el futuro para demostrarte que estamos comprometidos con tu satisfacción y que hemos trabajado en mejoras significativas basadas en tus comentarios.Si deseas discutir tus preocupaciones en más detalle o si tienes alguna otra pregunta o solicitud, no dudes en contactarnos directamente. Agradecemos tu patrocinio y esperamos poder ofrecerte una experiencia mucho más satisfactoria en tu próxima visita.Atentamente,

mi querido anonymous tengo para informarle que no,estes lugar es muy limpio ,claro y comodo y no seda factura falsa porque es un sitema que leda la factura de su estadia por nuestro hotel , por favor cuando comente de nuestro hotel haga un comentario real,muchas gracias

gracias

Thank you for contacting us regarding your recent stay at our hotel. Your feedback helps us to constantly improve our services.

Muchas gracias por ponerse en contacto con nosotros con relación a su estadía. Su feedback nos ayuda a seguir mejorando nuestro servicio.

GRACIAS

La sra llego al hotel a la 3 de la manana diciendo que llegaron por compromiso, la reserva era prepaga, querian comer a la 3 am, me disculpe pero a esta hora no era posible, inicio diciendo que la cortinas eran diferente da la foto me disculpe diciéndole que se cambian para que sean lavada .. siguió diciendo que huelia mal le di un apartamento mas grande y mas caro donde se sentio' conforme ..ero cierto que la sra espesara un comentario así .. una recomendacion a los colegas evite esto tipo de gente .. anotes el apellido y anexarlo en lo no deseados..encontraran siempre una falta para descreditar tu trabajo.

bien

thanks for your comment. Only one consideration is the shower does not have mushrooms but it is the silicone that becomes obscure. that does not justify being thoroughly cleaned.we will try to improve on this part

Dear Jessica,Thank you for your kind feedback regarding the warm attention you received during your stay. It's heartening to hear that our staff's efforts to provide a welcoming and attentive service made a positive impact on your experience.We strive to create a friendly and comfortable environment for all our guests, and your acknowledgment serves as a great encouragement to our team. We look forward to the opportunity to welcome you back and offer you another memorable stay.Warmest regards,

Dear Digna ,Thank you very much for taking the time to share your feedback. We are thrilled to hear that you found our hotel to be very clean. Our housekeeping team takes great pride in maintaining our high standards of cleanliness and hygiene, and your acknowledgment is a wonderful testament to their hard work.We hope to have the pleasure of hosting you again soon for another delightful stay.Best Regards,

Dear Orlando,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are deeply sorry to hear about the issues you experienced, including the cleanliness of the room, the odor from the refrigerator, the condition of the walls, bathroom, beds, and furniture. It's clear we fell short of not only your expectations but ours as well.Please be assured, we take your comments very seriously and have already initiated a thorough review of your concerns with our housekeeping and maintenance teams to address and rectify these issues promptly. Our guest's comfort and satisfaction are of utmost importance, and what you described is not reflective of the high standards we strive to maintain.We understand how disappointing this experience must have been for you, and we would like to make it right. I would appreciate the opportunity to discuss this matter further with you and see how we can ensure your next experience with us is positive. Please feel free to contact me directly at [Your Contact Information].Additionally, we are considering your feedback as a critical learning opportunity to improve our facilities and service. We are committed to making the necessary improvements to ensure our guests enjoy a comfortable and enjoyable stay.We sincerely apologize for any inconvenience and hope to have the chance to welcome you back in the future to demonstrate our improvements.Warm regards,

Dear Shannakay,We are delighted to hear that you found our hotel very clean during your stay. Our team works diligently to ensure our facilities meet the high standards our guests expect and deserve. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our staff.Thank you for choosing to stay with us. We look forward to welcoming you back in the near future for another pleasant experience.Warm regards,

Dear Remmy,Thank you very much for your positive feedback! We're delighted to hear that you found our hotel to be a great option for relaxation before your flight. Providing a peaceful and comfortable atmosphere for our guests is one of our top priorities.Should you have any future travel plans that bring you back to our area, we would be honored to welcome you again and provide you with another pleasant stay.Safe travels, and we hope to see you again soon!Best regards,

Dear Mr. Richard,Thank you for taking the time to provide us with your feedback regarding your recent stay at our property. We truly appreciate your input as it helps us to continuously improve our services.We are delighted to hear that you found our staff to be friendly, and we apologize for any inconveniences you may have experienced during your stay. We take your comments seriously and will address each issue you mentioned:Property Condition: We apologize if the property did not meet your expectations based on the pictures. We continuously strive to maintain and enhance our property, and your feedback will assist us in identifying areas that need improvement.Room Quality: We regret to learn that you were dissatisfied with the room. We take your feedback seriously and will assess the room's condition to ensure it meets our standards.Wash Cloths: We apologize for the inconvenience of not having wash cloths available. We will work on ensuring that all essential amenities are consistently provided to our guests.Elevator Issues: We understand the importance of fully operational elevators for our guests' convenience. We are actively working to address the elevator problem to minimize any disruptions.Club on the Top Floor: We appreciate your feedback regarding the club on the top floor, and we will take steps to better manage elevator traffic during peak hours to ensure our guests' comfort.Your satisfaction is of the utmost importance to us, and we want to ensure you have a positive experience during your future visits. We hope you will consider giving us another opportunity to provide you with a more enjoyable stay in the future.If you have any further concerns or suggestions, please feel free to reach out to our management team directly. Thank you again for choosing our property, and we look forward to welcoming you back.Sincerely,

Estimada Sra. Leslie,Agradecemos sinceramente que haya tomado el tiempo para calificar su experiencia con nosotros con un 8 de 10. Su opinión es muy importante para nosotros, ya que nos ayuda a evaluar nuestro desempeño y a continuar mejorando nuestros servicios.Estamos contentos de que haya tenido una experiencia general positiva con nosotros, pero también nos gustaría conocer más detalles sobre su estancia. ¿Hay alguna área específica en la que crees que podríamos mejorar y que te haya llevado a dar una calificación de 8 en lugar de 10? Tu retroalimentación adicional nos sería de gran ayuda para abordar cualquier preocupación y garantizar que futuras visitas sean aún más satisfactorias.Nuestro objetivo es brindar a todos nuestros huéspedes una experiencia excepcional, y estamos comprometidos en trabajar continuamente para cumplir con sus expectativas. Valoramos su preferencia y esperamos tener la oportunidad de recibirlo nuevamente en el futuro para brindarle una experiencia aún mejor.Si tiene alguna sugerencia o comentario adicional que le gustaría compartir, no dude en hacérnoslo saber. Estamos aquí para asegurarnos de que su próxima visita sea aún más memorable.Gracias nuevamente por su retroalimentación y por elegir [Nombre del Establecimiento]. Esperamos servirle nuevamente pronto.Atentamente,

Dear Paula,Thank you for sharing your feedback regarding your recent stay at our establishment. We sincerely apologize for any inconvenience or discomfort you may have experienced during your visit. We appreciate your acknowledgement of our clean rooms, and we assure you that we take great pride in maintaining a high standard of cleanliness.We deeply regret if our greeting did not meet your expectations. We value each and every guest and strive to provide a warm and welcoming environment for all. Your comments will be shared with our team for immediate improvement.We truly value your patronage and would like to extend our sincerest apologies for any negative impression you may have received. We hope you will consider giving us another opportunity in the future to provide you with the exceptional service we are known for.Thank you for bringing this matter to our attention.Sincerely,

Thank you so much for the feedback.We're glad that we accoplish your expectations.

Thank you for contacting us regarding your recent stay at our hotel. Your feedback helps us to constantly improve our services.

Thank you for contacting us regarding your recent stay at our hotel. Your feedback helps us to constantly improve our services. We are committed to a safe experience for everyone. We will investigate what happened and take action on it. Sincerely,

Thank you for contacting us regarding your recent stay at our hotel. Your feedback helps us to constantly improve our services. We are committed to a safe experience for everyone. We will investigate what happened and take action on it. Sincerely,

Buenas tardes . Queremos darle las gracias primeramente por habernos elegido para su estancia en nuestro país. Luego pedir disculpas por los inconvenientes los cuales tendremos en cuenta y solucionaremos a la mayor brevedad. Esperando poder dar un mejor servicio en una siguiente ocacion . Muchas gracias

TRATAREMOS DE MEJORAR

THANK YOU

thank you

thank you