We arrived at 4 pm to check in. We were told our room wasn’t ready?? Pardon me? Booked this last September. No one notified us by email or text that our room wasn’t ready. We’re told they’d call us when room was ready, they never did. We waited until 5:20 with a hungry 6 yr old and approached the front desk AGAIN, wanting an approximate time. Girl gave us a key and said you are in room 422.. really?? And when were you going to let us know? Grandson had no time to swim, we had no time to eat or shower before getting to the concert , such a disappointment