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Opiniones de Quality Inn

2.5 out of 5
Quality Inn
12850 Super Dr, Exit 12, I-94 At Sawyer Road, Sawyer, MI

Opiniones

7.4

Bueno

Puntuación de 10, es decir, Excelente. Basada en 195 de 779 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 274 de 779 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 184 de 779 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 75 de 779 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 51 de 779 opiniones" "

7.6/10

Limpieza

7.8/10

Servicio y personal

7.0/10

Servicios

7.0/10

Condiciones de la propiedad

7.6/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en julio de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

6/10 Aceptable

Brie

Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
We have been coming here every May for three years but probably wont be back. It is right off the freeway and near a really cool garden center and some restaurants and it is convenient. But the clientele seems to have gone down hill, just like the breakfast. Bed was comfy and shower was good, overall it was a clean room to sleep in. The pool and two units in the laundry room were out of service. Not that we intended to use either of those anyway. Front desk staff was nice but dont even think about getting to breakfast a minute past 9 am. You get what you pay for. If you want a cheap room by Lake Michigan, stay here. If you want to lounge at a luxurious resort,move on.
Se hospedó 2 noches en mayo de 2024
Respuesta de Manager, el 6 may. 2024
Hello Brie,We value your loyalty and are glad you found our location convenient. We're sorry to hear your recent experience did not meet your expectations fully. It's great you enjoyed the comfortable bed and shower in the clean room. Your feedback on the pool, laundry room, and breakfast timing is appreciated. We strive to provide a variety of amenities to cater to different guest preferences. Thank you for choosing to stay with us and providing your insights.

10/10 Excelente

pam

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Green Bush brewery was very good.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 26 abr. 2024
Hello pam,We are delighted to hear that you enjoyed your experience at Green Bush Brewery. Your feedback is greatly appreciated, and we hope to welcome you back again soon for another memorable visit. Thank you for choosing to stay with us.

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
People at desk very friendly, room very professional and clean and new, bar down the street very fun.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 23 abr. 2024
Hello John,We are delighted to hear that you enjoyed our friendly staff, clean and modern rooms, and the nearby bar. We strive to provide a pleasant experience for all our guests. Should you have any future concerns, feel free to reach out to our management team for further assistance.

10/10 Excelente

ELIZABETH

Le gustó: Limpieza y servicio y personal
Very friendly at desk and willing to do anything for you
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 19 abr. 2024
Hello ELIZABETH,We are pleased to hear about your positive interaction with our front desk team. It's our priority to provide exceptional service to all our guests. We appreciate your kind words and hope to welcome you back soon for another enjoyable stay.

10/10 Excelente

Pijus

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good location, nice staff
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 7 abr. 2024
Hello Pijus,We are pleased to hear that you found our hotel to be in a good location and that our staff provided you with excellent service. Your feedback is valuable to us and we appreciate you taking the time to share your thoughts. If you have any further comments or suggestions, please do not hesitate to contact us.

2/10 Terrible

Gerard

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
This place is in shambles and i would guess on the brink of shut down, the cost of repairs and updates required likely outweigh the value!!
Respuesta de Manager, el 29 mar. 2024
Hello Gerard,We regret to hear about your experience and appreciate your feedback on areas needing attention. Guest satisfaction is paramount to us, and we continuously strive to enhance our facilities. Your comments will be shared with the management for further consideration.

8/10 Bueno

Jim

Le gustó: Servicio y personal
I felt safe and slept in a clean, comfortable bed. The room's cleanliness was mostly appropriate. The fan wouldn't turn off by use of the thermostat controls. The bathroom floor was sticky. I felt the owners weren't too connected to the state of upkeep, and am not likely to stay there again.
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 22 feb. 2024
Hello Jim,We appreciate your feedback and are glad to hear you found our hotel safe and the bed comfortable. We apologize for any inconvenience caused by the fan and cleanliness of the bathroom floor. Your comments will be shared with the team for improvement. Your insights are valuable, and we hope you'll consider giving us another chance in the future.

10/10 Excelente

Curtis

Viaje familiar
Le gustó: Servicios y condiciones de la propiedad
The workers were very polite and willing to help you in every way.
Se hospedó 2 noches en febrero de 2024
Respuesta de Manager, el 20 feb. 2024
Hello Curtis,We're glad to hear our dedicated team members made your stay enjoyable. It's our priority to provide excellent service to all our guests. Your kind words will be passed along to our staff for their hard work and commitment to guest satisfaction.

2/10 Terrible

Yonni

Viaje en pareja
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
There was a cockroach in our room. I think that says it all.
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 16 feb. 2024
Hello Yonni,Thank you for sharing your feedback with us. We're sorry to hear about your disappointing experience. We value cleanliness in our hotel and take immediate action upon receiving such reports. We encourage our guests to inform us about any concerns during their stay so that we can address them promptly. We apologize for any inconvenience caused and hope you will give us another chance to provide you with a better experience in the future.

6/10 Aceptable

Cheng

Viaje de negocios
Le gustó: Servicios
No le gustó: Condiciones de la propiedad
My smoke-free room smelled smoky. The hotel also did not accept AAA or AARP discounts.
Se hospedó 2 noches en febrero de 2024
Respuesta de Manager, el 16 feb. 2024
Hello Cheng,Thank you for sharing your experience with us. We apologize for any inconvenience caused regarding the smoke smell in your room. Our hotel has strict policies in place to maintain smoke-free rooms, and we will investigate this matter further. Regarding the AAA and AARP discounts, please note that our hotel's discount policies may vary. We recommend reaching out to our management for further assistance and clarification.

8/10 Bueno

Terry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 15 feb. 2024
Hello Terry, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excelente

Benjamin

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff always make you feel welcome, they are friendly and polite. It is a nice place to stay.
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 14 feb. 2024
Hello Benjamin,Thank you for your kind words about our staff. We appreciate your positive feedback and are glad to hear that you felt welcome during your stay. We aim to provide a pleasant experience for all our guests and we're happy to know that we succeeded in doing so. We hope to have the opportunity to welcome you back in the future.

10/10 Excelente

Benjamin

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It is clean, they are friendly and helpful. A indoor pool, and more amenities.
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 15 feb. 2024
Hello Benjamin,Thank you for your positive feedback on the cleanliness of our hotel, the friendliness of our staff, and the availability of amenities like our indoor pool. We strive to provide a enjoyable experience for all our guests. We appreciate your kind words and hope to welcome you back in the future.

10/10 Excelente

Vinay

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice quiet place, with enough quick bite options nearby
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 15 feb. 2024
Hello Vinay,Thank you for choosing our hotel for your stay! We're delighted to hear that you found our location peaceful and convenient for quick bites. We understand the importance of having dining options nearby. We appreciate your valuable feedback and hope to welcome you back in the future for another enjoyable stay.

4/10 Malo

Kalyani

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 15 feb. 2024
Hello Kalyani, We apologize for any inconvenience you may have experienced during your stay. If you have any specific feedback or concerns, please reach out to us directly so we can address them. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.

8/10 Bueno

sharon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff very nice clean and large room… there is nothing for miles around, very remote
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 15 feb. 2024
Hello sharon,Thank you for taking the time to share your feedback. We are glad to hear that you found our staff helpful and enjoyed our clean and spacious rooms. Our location offers a serene and secluded environment, perfect for those seeking a peaceful getaway. While we understand that the lack of amenities nearby may not be suitable for everyone, we hope you still had a pleasant stay.

10/10 Excelente

Cheng

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This very nice hotel is an excellent value.
Se hospedó 2 noches en enero de 2024
Respuesta de Manager, el 15 feb. 2024
Hello Cheng,Thank you for your kind words! We are delighted to hear that you found our hotel to be an excellent value. Our team strives to provide exceptional service and value to all of our guests. We hope to have the pleasure of welcoming you back in the future.

10/10 Excelente

Rosa

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very clean and spacious room. Friendly service and really like the 11:00 check out.
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 15 feb. 2024
Hello Rosa,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our rooms clean and spacious, and that our friendly service left a lasting impression. We're glad that our 11:00 check out time was convenient for you. We hope to have the pleasure of hosting you again in the future.

10/10 Excelente

Daniel

Viaje en grupo, Viaje en pareja
Le gustó: Servicios
Clean and friendly
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 15 feb. 2024
Hello Daniel,Thank you for your feedback. We are delighted to hear that you found our hotel clean and our staff friendly. Our team takes great pride in providing exceptional service to all our guests. We hope to welcome you back for another enjoyable stay in the future.

10/10 Excelente

ELIZABETH

Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 15 feb. 2024
Hello ELIZABETH,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience. If there is anything else we can do for you, please feel free to reach out to us. We hope to welcome you back in the future!

8/10 Bueno

Holly

Le gustó: Limpieza, servicio y personal, servicios
I actually loved everything about my stay just not big on the alarms going off every other night
Se hospedó 6 noches en diciembre de 2023

10/10 Excelente

Robert

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
I'll be back......
Cleanliness was 100%
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Jerry

Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 15 feb. 2024
Hello Jerry,We are thrilled to hear that you had a fantastic stay with us! We appreciate you choosing our hotel and we are delighted that you had an excellent experience. Should you have any further comments or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future!

10/10 Excelente

Krag

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Thomas

Le gustó: Limpieza y condiciones de la propiedad
Excellent
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Jerry

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very peaceful and quiet
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Richard, Chicago

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Mediocre quality and fair maintenance and cleanliness.
Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Brandon

Viaje en pareja
Le gustó: Condiciones de la propiedad
No le gustó: Limpieza y servicio y personal
The showers were fantastic. Rest of the room was dirty, asked for clean sheets, didnt get any, breakfast was ok but they served sausage patties that werent cooked right. Lady at the front desk was great checking us in, very helpful.The rest of the crew needs to step it up. Didnt see any bugs, price was great. House keeping needs trained on what a clean room should be.

10/10 Excelente

Macy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Jaidyn

Se hospedó 2 noches en noviembre de 2023

8/10 Bueno

Craig

Le gustó: Limpieza y servicio y personal
okay
Se hospedó 1 noche en noviembre de 2023

4/10 Malo

Grace

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
the towels had stains on them, the room stank of cigs.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Ken

Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

robert

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
very clean. felt very comfortable. room next to me ("100 i believe) was smoking some serious weed around 12am Right next door check out Greenbush Brewing Co for awesome BBQ and on site brewed beer
Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

Irena

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Ray

Viaje de negocios
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Biz in Bridgman
Great location for on off hwy. Not too much noise from hwy. No hot tub, but pool. Bathroom a bit small but functional. I was happy that thre was a Popeyes, thats me. It was a great stay for my needs.
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Anthony

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en octubre de 2023

8/10 Bueno

Vinay

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean and safe place. I wish the mattress was better, but other than that, no complaints
Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

Susan

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza
the carpeting needs cleaning and the room/sheets seemed old and dirty. Breakfast was good if you are an early bird. It is served only until 9am both Saturday and Sunday.
Se hospedó 2 noches en octubre de 2023

8/10 Bueno

Michelle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Price very good, very worth it, no complaints, great service, breakfast decent even @ 8:45, all
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Karen

Viaje en grupo
Staff helpful. Property clean. Comfortable pillows.
Se hospedó 1 noche en octubre de 2023

2/10 Terrible

Nicole

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel is conveniently located for an event I was attending. I have stayed there many times before but it has gone way downhill. The room was mostly clean but the carpet in the hall was disgusting. The sheet on one of the beds had bloodstains so I switched beds. At 130 am I got up to use the bathroom. There was water coming out of the ceiling fan in the bathroom. I called the desk. They offered no solution. I had to go to the first floor to use the one public restroom which had a line of people that left the hotel after using the facilities. Because of the event in town, the hotel was full. There was nowhere for me and my husband to take a shower. We paid triple the normal price for a room with an unusable toilet and shower. The hotel said they would refund a small portion of our large fee, but the money is not back on my credit card. Calling the hotel has gotten me nowhere, nor has calling the corporation that owns the hotel. DO NOT STAY HERE!!
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Mitch

Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Amy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very kind staff and clean
Very friendly staff. Very clean. The staff went above and beyond with checking in and was very friendly. Room and hotel was very clean. Highly reccomend.
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Susan

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Close to family.
Se hospedó 2 noches en septiembre de 2023

8/10 Bueno

Carolyn

Se hospedó 3 noches en septiembre de 2023

8/10 Bueno

Michael

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Amanda

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice place for a small town
This is not the Ritz Carlton, but for the price, it was a nice place. The guy at the front desk was very nice and friendly and polite and helpful. The room was comfortable, quiet, and the breakfast was perfectly up to par.
Se hospedó 1 noche en septiembre de 2023