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Opiniones de Best Western Grand Victorian Inn

3 out of 5
Best Western Grand Victorian Inn
255 Spring St, Sayre, PA

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 465 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 351 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 112 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 46 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 27 de 1001 opiniones" "

8.8/10

Limpieza

9.0/10

Servicio y personal

7.8/10

Servicios

8.4/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

David, brooklin

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy bueno todos
Se hospedó 1 noche en septiembre de 2022
Respuesta de Theresa, el 5 sept. 2022
Thank you for choosing to stay with us. We appreciate your feedback.

10/10 Excelente

Wilfredson Rivera

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2022

10/10 Excelente

Miguel

Se hospedó 1 noche en febrero de 2022

10/10 Excelente

Joel

Se hospedó 1 noche en diciembre de 2021

2/10 Terrible

Susana

Los empleados NO usan mascaras.
A pesar de tener un aviso diciendo que se requieren mascaras NADIE usaba mascaras INCLUIDOS LOS EMPLEADOS DEL HOTEL! Un entorno muy peligroso en medio de esta pandemia.
Se hospedó 1 noche en septiembre de 2021
Respuesta de Theresa, el 19 sept. 2021
Dear Susana, Pennsylvania mandate on masks is as follows; If you are vaccinated you are NOT required to wear a mask. It is up to the individual. If you are not vaccinated you are required to wear a mask. We have several signs in our hotel stating these requirements. Thank you for choosing Best Western in Sayre.

8/10 Bueno

Michael

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice stay, would come again.
Se hospedó 2 noches en mayo de 2024
Respuesta de Mark Walmsley General Manager, el 14 may. 2024
Michael, Thank you for choosing us for your recent stay. We value your feedback and appreciate you taking the time to leave us a review. We look forward to seeing you again for future stays.

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice clean room
Se hospedó 1 noche en mayo de 2024
Respuesta de Mark Walmsley General Manager, el 11 may. 2024
James, Thank you for choosing us for your recent stay. We are happy to hear you enjoyed our clean rooms and we look forward to seeing you again for future stays.

6/10 Aceptable

Gerard

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Property was conveniently located and in very good condition. Good price.
Se hospedó 1 noche en mayo de 2024
Respuesta de Mark Walmsley General Manager, el 8 may. 2024
Gerard, Thank you for choosing us for your recent stay. We are happy to hear your experience with us was a positive one. We hope to see you again for future stays.

4/10 Malo

Michele E

Le gustó: Limpieza y servicio y personal
There is a bar inside the lobby. The cigarette smoke permeates up through the loft over looking the bar on the second floor. Also, they allow pets in some rooms. The urine smell is strong as you move further down the hallway. Once I entered the room it was worse. I was in a pet room. Once I told the front desk about it, they sent someone to spray the carpet, thoroughly. I was satisfied with their response.
Se hospedó 1 noche en abril de 2024
Respuesta de Mark Walmsley General Manager, el 30 abr. 2024
Michele, Thank you for choosing us for your recent stay. We are sorry to hear you had issues with your stay. Unfortunately we had a wedding here during your stay and we had people out front smoking. We asked them numerous times to please move down but they kept coming back. We hope you will try us again so we can show you the stay experience you were looking for.

2/10 Terrible

georgie

Viaje de negocios, Viaje en pareja, Viaje con mascota
No le gustó: Servicio y personal
Druken people, fights in hallway,loud people outside till 2:30 in the morning, doors slamming till 4 in the morning, two calls to the front desk with no help, my husband had to go outside our room in his underwear to break up a fight!!!
Se hospedó 1 noche en abril de 2024
Respuesta de Mark Walmsley General Manager, el 23 abr. 2024
Georgie, As stated in your other two reviews you left we apologize for the issues with your stay.

8/10 Bueno

David

Se hospedó 1 noche en abril de 2024

8/10 Bueno

Barbara

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Convenient to the hospital where i was taking a course. Good food options within a couple of miles.
Se hospedó 2 noches en abril de 2024
Respuesta de Mark Walmsley General Manager, el 17 abr. 2024
Barbara, Thank you for choosing us for your recent stay. We value your feedback. We are happy to hear you found our location convenient for your needs. We hope to see you again for any future stays.

10/10 Excelente

Candace

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff were incredibly nice and very caring! The location was convenient and overall a nice place to stay!
Se hospedó 2 noches en abril de 2024
Respuesta de Mark Walmsley General Manager, el 12 abr. 2024
Candace, Thank you for choosing us for your recent stay. We value your feedback and appreciate you taking the time to leave us a great review. We look forward to seeing you again for future stays.

8/10 Bueno

Benjamin

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was clean and well maintained. The hotel is a bit older not horrible but the doors are thin and you always hear talking in the halls. The breakfast was okay but it was the same thing everyday. Again not horrible but the difference in my opinion from a 4 to a 5star property.
Se hospedó 3 noches en abril de 2024
Respuesta de Mark Walmsley General Manager, el 10 abr. 2024
Benjamin, Thank you for choosing The Best Western in Sayre Pa. We value your feedback and appreciate you taking the time to leave us a review. We hope to see you again for future stays.

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Mark Walmsley General Manager, el 9 abr. 2024
James, Thank you for choosing us for your recent stay. We value your feedback and appreciate you taking the time to leave us a review. We look forward to seeing you again for future stays.

8/10 Bueno

georgie

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza y servicio y personal
We did not get the room we booked, room smelled musky, and we found a piece of broken glass on the floor. no coffee or hot water available (like other hotels). It needs to be updated and some extra for the customers (hot coffee and water should be easy)
Se hospedó 1 noche en abril de 2024
Respuesta de Mark Walmsley General Manager, el 8 abr. 2024
Georgie, Thank you for choosing us for your recent stay. I'm not sure what you mean by you didn't get the room you booked. We always issue the room type you request and if not available we will try to upgrade when possible. As far as hot water and coffee we have coffee in every guest room and have coffee packs available to our guests if they run out. I hope you enjoyed the rest of your stay and hope to see you again for future stays.

4/10 Malo

Scott

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicios y condiciones de la propiedad
Bare minimum of everything. Fewer towels than people in reservation. No instructions for tv no channel guide for idiosyncratic system. Cheap experience out of synch with other similar priced options.
Se hospedó 1 noche en abril de 2024
Respuesta de Mark Walmsley General Manager, el 4 abr. 2024
Scott, Thank you for choosing us for your recent stay. Sorry to hear you had issues with your room. Our tv's all have a digital guide on the first channel in the line up. I wish you would have asked we could have rectified that. As far as not as many towels as in the reservation i am not sure what you mean by that. We wish you the best with any future hotel stays you may have.

8/10 Bueno

Robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We were satisfied with our 3 night stay. Beds were comfortable and clean rooms.
Se hospedó 3 noches en marzo de 2024
Respuesta de Mark Walmsley General Manager, el 3 abr. 2024
Robert, Thank you for choosing us for your recent stay. We value your feedback and thank you for taking the time to leave us a review. We look forward to seeing you return for future stays.

2/10 Terrible

Chamai

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
The night staff was very rude and obnoxious.
Se hospedó 1 noche en marzo de 2024
Respuesta de Mark Walmsley General Manager, el 29 mar. 2024
Chamai, Thank you for choosing us for your recent stay. I apologize for the inconvenience with your stay. Iam not sure what happen but I am looking into the situation we want our guests to be comfortable and happy. We hope you will give us another chance to show you the stay experience you were looking for.

8/10 Bueno

Lillian

Viaje de negocios, Viaje con mascota
Le gustó: Servicio y personal y servicios
The place was clean, the staff was wonderful. The bed was uncomfortable
Se hospedó 1 noche en marzo de 2024
Respuesta de Mark Walmsley General Manager, el 26 mar. 2024
Lillian, Thank you for choosing us for your recent stay. We value your feedback. We hope to see you back again for future stays.

10/10 Excelente

Jen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Mark Walmsley General Manager, el 26 mar. 2024
Jen, Thank you for choosing us for your recent stay. We value your feedback and appreciate you taking the time to leave us a great review. We hope to see you again for many future stays.

10/10 Excelente

Joshua, Lindsay

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great stay
Se hospedó 1 noche en marzo de 2024
Respuesta de Mark Walmsley General Manager, el 17 abr. 2024
Joshua, Thank you for choosing us for your recent stay and taking the time to leave us a great review. We hope to see you again for future stays.

4/10 Malo

Jason

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Very outdated and I got a room with a balcony because I have a child who has panic attacks and needs fresh air from time to time in a hurry and the door was nearly impossible to open
Se hospedó 1 noche en febrero de 2024
Respuesta de Mark Walmsley General Manager, el 21 feb. 2024
Jason, Thank you for choosing us for your recent stay. We are sorry to hear you had an issue with your balcony door. If I had known we could have definitely changed your room. We hope you will try us again for future stays.

8/10 Bueno

tim

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de Mark Walmsley General Manager, el 14 feb. 2024
Tim, Thank you for choosing us for your recent stay. We value your feedback and hope to see you again for future stays.

10/10 Excelente

Jackson

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great stay
Se hospedó 1 noche en febrero de 2024
Respuesta de Mark Walmsley General Manager, el 12 feb. 2024
Jackson, Thank you for choosing us for your recent stay. We appreciate you taking the time to leave us a review. We are happy to hear you enjoyed your stay. We look forward to seeing you for future stays.

10/10 Excelente

georgie

Viaje de negocios, Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place and bring your pet, they love pets!!!
Se hospedó 1 noche en febrero de 2024
Respuesta de Mark Walmsley General Manager, el 6 feb. 2024
Georgie, Thank you for choosing us for your recent stay. We value your feedback and appreciate you taking the time to leave us a review. And yes we do enjoy seeing our four legged travelers. We look forward to seeing you both again for future stays.

8/10 Bueno

CHELSEA

Se hospedó 1 noche en febrero de 2024
Respuesta de Mark Walmsley General Manager, el 17 abr. 2024
Chelsea, Thank you for choosing us for your stay. We value your feedback and appreciate you taking the time to leave us a review. We hope to see you again for future stays.

10/10 Excelente

Andrew

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de Mark Walmsley General Manager, el 1 feb. 2024
Andrew, Thank you for choosing us for your recent stay. We value your feedback and appreciate you taking the time to leave us a review. We hope to see you again for future stays.

8/10 Bueno

tim

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
i only have one issue with my stay, and it was the charge for the incidentals, i have had issues in the past with other hotels getting the incidentals money back, i stay at this particular hotel several times a year, and this is the first time i have paid this fee
Se hospedó 1 noche en enero de 2024
Respuesta de Mark Walmsley General Manager, el 15 ene. 2024
Tim, Thank you for choosing us for you recent stay. We value your feedback and appreciate you leaving a review. Unfortunately we have to do a incidentals hold when you book third party but its only a hold not a charge. We hope to see you again for future stays.

10/10 Excelente

Darrel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Mark Walmsley General Manager, el 15 ene. 2024
Darrell, Thank you for choosing us for your recent stay. We value your feedback and thank you for leaving us a great review. We look forward to seeing you for future stays.

6/10 Aceptable

Jeff

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Se hospedó 1 noche en diciembre de 2023
Respuesta de Mark Walmsley General Manager, el 2 ene. 2024
Jeff, Thank you for choosing us for your recent stay. We value your feedback and use it to improve future guest stays. We hope to see you again for future stays.

10/10 Excelente

Melissa M, Endicott

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Mark Walmsley General Manager, el 28 dic. 2023
Melissa, Thank you for choosing us for your recent stay. We value your feedback and appreciate you taking the time and leaving us a review. We hope to see you again for future stays.

4/10 Malo

Bob

Se hospedó 1 noche en diciembre de 2023
Respuesta de Mark Walmsley General Manager, el 2 ene. 2024
Bob, Thank you for choosing us for your recent stay.

2/10 Terrible

Cassie

No le gustó: Limpieza, servicios, condiciones de la propiedad
The curtain for the hot tub to be able to take an actual shower was broken so you couldnt properly shut the curtain there was mold growing on the vents above the hot tub and the bed protector that’s supposed to be zipped up around the mattress wasn’t even fully on the bed or zipped shut. Heat in the room was cold and didn’t properly heat the room.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Mark Walmsley General Manager, el 18 dic. 2023
Cassie, Thank you for choosing us for your recent stay. We are sorry to hear you had issues with your stay. We hope you will try us again so we can give you the stay experience you were looking for.

6/10 Aceptable

Scott

Viaje de negocios
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
The WiFi didn't work. Had to use my phone instead of laptop. Holiday Party below me was audible in my room, although they did break it up at 10pm. Also the bar tender was overwrought with just a few people in there and closed the bar way early!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Mark Walmsley General Manager, el 2 ene. 2024
Scott, Thank you for choosing us for your recent stay. Sorry to hear about the issues with your stay. We hope you will stay with us again so we can provide the stay experience you were looking for.

6/10 Aceptable

Tracy

Viaje de negocios
Le gustó: Servicio y personal
Friendly and helpful staff. It's a pet friendly facility, which I'm not opposed to, but there needs to be a more rigorous cleaning cycle for pet rooms. My first room wreaked of dog urine. They moved me with no issue.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Mark Walmsley General Manager, el 2 ene. 2024
Tracy, Thank you for choosing us for your recent stay We value your feedback and hope to see you again for future stays.

8/10 Bueno

David

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly, courteous desk clerks. Room was very nice and clean. Some guidance would be helpful with the TV - ie. where to find the channel guide and/or a printed list of the stations avaiable.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Mark Walmsley General Manager, el 2 ene. 2024
David, Thank you for choosing us for your recent stay. We appreciate you taking the time to leave us a review and look forward to seeing you again for future stays.

10/10 Excelente

Dianna

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Comfortable beds, large rooms, free breakfast and clean. Perfect midway stop to NYC from Ontario!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Mark Walmsley General Manager, el 2 ene. 2024
Dianna, Thank you for choosing us for your recent stay. We are happy to hear you find us a convenient location. We hope to see you again as your next stop over.

8/10 Bueno

Clark

Se hospedó 2 noches en noviembre de 2023
Respuesta de Mark Walmsley General Manager, el 2 ene. 2024
Thank you for choosing us for your stay. We value your feedback and look forward to seeing you again for future stays.

8/10 Bueno

Denae

Se hospedó 1 noche en noviembre de 2023
Respuesta de Mark Walmsley General Manager, el 2 ene. 2024
Denae, Thank you for choosing us for your recent stay. We look forward to seeing you for any future travel needs.

10/10 Excelente

Kelley

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Alot of very nice upgrades and changes
Se hospedó 1 noche en noviembre de 2023
Respuesta de Mark Walmsley General Manager, el 2 ene. 2024
Kelley, Thank you for choosing us for your recent stay. We are happy to hear you enjoyed your time with us. We hope to see you again for future stays.

8/10 Bueno

Joseph

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We stay here every Fall while we hunt in NY. Rooms and staff always great. Restaurant wasn't open Saturday and bar closed before 8pm, but we found nearby alternatives.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Mark Walmsley General Manager, el 21 nov. 2023
Joseph, Thank you for choosing us for your stays every year. We appreciate the feedback and thank you for taking the time to leave us a review. Best of luck this season.....See you again next year.

10/10 Excelente

Molly

Se hospedó 1 noche en noviembre de 2023
Respuesta de Mark Walmsley General Manager, el 2 ene. 2024
Molly, Thank you for choosing us for your recent stay. We value your feedback and thank you for taking the time to leave us a great review. We look forward to seeing you for any future travel needs.

8/10 Bueno

Bethanne

Viaje familiar
Se hospedó 2 noches en noviembre de 2023
Respuesta de Mark Walmsley General Manager, el 18 nov. 2023
Bethanne, Thank you for choosing us for your recent stay. We value your feedback. We hope to see you again for any future travel needs.

10/10 Excelente

William

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice
Se hospedó 1 noche en noviembre de 2023
Respuesta de Mark Walmsley General Manager, el 16 nov. 2023
William, Thank you for choosing us for your recent stay. We are happy to hear you enjoyed your stay with us and hope to see you again for future stays.

8/10 Bueno

LaDonna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Wi-Fi needs to be updated or upgraded. Very weak signal in room. A bit better in breakfast area.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Mark Walmsley General Manager, el 2 ene. 2024
LaDonna, Thank you for choosing us for your recent stay. We appreciate you taking the time to leave us a review and look forward to seeing you again for future stays.

6/10 Aceptable

Alexander

Se hospedó 1 noche en noviembre de 2023
Respuesta de Mark Walmsley General Manager, el 2 ene. 2024
Alexander, Thank you for choosing us for your recent stay. We look forward to seeing you again for future stays.

10/10 Excelente

Bradley

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was good.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Mark Walmsley General Manager, el 12 nov. 2023
Thank you for choosing us for your recent stay and taking the time to leave us a great review. We look forward to seeing you for future stays.

8/10 Bueno

Kristina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en noviembre de 2023
Respuesta de Mark Walmsley General Manager, el 8 nov. 2023
Kristina, Thank you for choosing us for your recent stay. We value your feedback and appreciate you taking the time to leave us a review. We hope to see you again for future stays.

8/10 Bueno

Debra

Viaje familiar
Se hospedó 2 noches en noviembre de 2023
Respuesta de Mark Walmsley General Manager, el 7 nov. 2023
Debra, Thank you for choosing us for your recent stay and taking the time to leave us a review. We value our guest feedback. We hope to see you again for future stays.