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Opiniones de American Inn

2 out of 5
American Inn
2107 Highway 36 S, Sealy, TX

Opiniones

5.2
Puntuación de 10, es decir, Excelente. Basada en 7 de 56 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 10 de 56 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 11 de 56 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 8 de 56 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 20 de 56 opiniones" "

5.0/10

Limpieza

6.4/10

Servicio y personal

5.0/10

Servicios

4.8/10

Condiciones de la propiedad

6.0/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

SILVIA MORALES

Se hospedó 1 noche en marzo de 2023

4/10 Malo

Andres

Viaje de negocios
No le gustó: Limpieza, servicios, condiciones de la propiedad
Lo sucio esta el cuarto
Se hospedó 1 noche en enero de 2023

8/10 Bueno

Luis

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Recomendado!
Se hospedó 1 noche en marzo de 2022
Respuesta de n, el 24 mar. 2022
gracias

6/10 Aceptable

Abdrys

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2022
Respuesta de N, el 21 mar. 2022
Thank you.

6/10 Aceptable

Joshua

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Everything was fine, the only down side is that its located right next to a railway.
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

David L

Le gustó: Limpieza y servicio y personal
Will stay here again next week
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Malissa

Se hospedó 2 noches en julio de 2023

10/10 Excelente

Samantha

Se hospedó 1 noche en julio de 2023

2/10 Terrible

Mary Jane

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The only thing good was friendly desk clerk. She said this was one of the nicest rooms for me to stay. Little did I know at that time the condition of the room. Bed was not smartly made. Looked like the linens were not changed. No telephone in the room. I had to use my cell to call the front desk to inquire about some of the conditions. There was a place on the wall for a hair dryer but there was not one there. I called the front desk but he said there was no phone or hair dryer available at this time and he would not promise to find one. When I walked into the bathroom - throw up was the best I could say. There was a reddish brown ring around the entire tub and it looked like it had not been cleaned up in a month. Looked like orange brown mold. The vent fan was not operational. There was a man sitting outside in the doorway of the room next to me smoking. I felt very uncomfortable. Then I noticed another guy sitting in his dark car from the room 2 doors down. Poor lighting. When I decided I would not want to stay in this type of poor lodging, I turned my room key in and told the manager on duty I was not going to stay in such filth and disarray. He offered no refund of my room. The website for this hotel is completely opposite of the actual lodging. False advertising for sure. Pictures on the website was a nice lobby, the rooms looked appealing with furniture, pictures and lamps. There was none of this. Would not recomment this motel to anyone.
Se hospedó 1 noche en junio de 2023

2/10 Terrible

Dave

No le gustó: Limpieza
Mold in bathroom. Bugs in room. Wi-Fi not working.
Se hospedó 1 noche en mayo de 2023

2/10 Terrible

Joyce

Viaje en grupo
No le gustó: Limpieza, servicios, condiciones de la propiedad
Old,dirty nothing worked & didn’t stay there
Se hospedó 1 noche en abril de 2023

2/10 Terrible

Arsalan

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The place was dirty and the floors were sticky. A total dump
Se hospedó 2 noches en marzo de 2023

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza
Could use a good clean
It was ok for one night. Bathroom and towels were stained. Bed was comfy but sheets were stained. Wi-Fi was slow and kept going out
Se hospedó 1 noche en noviembre de 2022

8/10 Bueno

Dave

Viaje familiar
Le gustó: Servicio y personal y servicios
On the run down side
Se hospedó 1 noche en noviembre de 2022
Respuesta de N, el 12 nov. 2022
Thank you for you concern. Happy for your visit. Many blessing to you.

2/10 Terrible

Jeffrey

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Old, rum down and dirty. It did have a bed but that is about the only good thing.
Se hospedó 1 noche en octubre de 2022
Respuesta de N, el 25 oct. 2022
We appreciate you expending you time on us. Thank you.

4/10 Malo

Warren

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The motel is easy to find and convenient for our needs. The BN Railroad does seem to be a 24 hour operation which one can hear at all hours of the day and night. One portion of the motel is a bar. We only encountered 1 cockroach there during our stay. We were disappointed with the offerings of the motel.
Se hospedó 2 noches en octubre de 2022
Respuesta de n, el 13 oct. 2022
Thank you for staying with us. My apologies for any inconvenience. Next time around will be better.

2/10 Terrible

Ana

Viaje de negocios, Viaje en pareja, Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Dont bother with this hotel. Not worth saving the extta money!! Key card would not work. Had to stay the night in my car because lobby was closed for the night. Room key wouldnt work next day and and staff had no idea how to help. I booked the reservation thru expedia and both were unwiiling to refund or credit to make things right.
Se hospedó 3 noches en mayo de 2022

8/10 Bueno

Dave

Le gustó: Limpieza, servicio y personal, servicios
stayed there several times .
Se hospedó 1 noche en mayo de 2022
Respuesta de M, el 4 may. 2022
THANK YOU

4/10 Malo

Terry

I know you cant do anything about it,but trains sound like they are running through the bathroom.
Se hospedó 1 noche en abril de 2022
Respuesta de manager, el 30 abr. 2022
sorry to hear that its not us its the state that they have a rail road track close to our property but next time ask room far from the tracks sorry about it thanks.

10/10 Excelente

Dave

Le gustó: Limpieza, servicio y personal, servicios
Stayed there several times.
Se hospedó 1 noche en abril de 2022
Respuesta de N, el 6 jun. 2022
THANK YOU

2/10 Terrible

Lakia

Se hospedó 1 noche en marzo de 2022

2/10 Terrible

Vanessa

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
DO NOT STAY HERE!
It was horrible. They never services the room for a 4 day stay. I visited their office three times and no one was available. I called several times and still the room was never serviced. The room wasn't clean to start.
Se hospedó 4 noches en marzo de 2022
Respuesta de N, el 21 mar. 2022
Thank you for your visit, we do housekeeping service everyday. It most be a miss communication that is happen. Thank you for let us know and help us to do better in the future.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza y servicio y personal
Roach motel
Room was adequate, beds were squeaky and not very comfortable. There were roaches crawling on the walls and on the beside table. Needs to be sprayed and there isn't a pool like the website says. Its been filled in with concrete. Bar is pretty nice with a pool table and jukebox they do allow smoking in there so beware of that.
Se hospedó 1 noche en marzo de 2022
Respuesta de N, el 14 mar. 2022
Thank you for your visit. We do have a housekeeping and a pest control service but when people leave the room full of food every where is a little difficult to control that. I glad you enjoy our bar. Hope to see you soon. Have a blessing day.

6/10 Aceptable

Melfin

No le gustó: Limpieza
Se hospedó 1 noche en marzo de 2022
Respuesta de N, el 13 mar. 2022
THANK YOU FOR YOUR VISIT. HOPE TO SEE YOU SOON.

8/10 Bueno

Kirk

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 5 noches en febrero de 2022

8/10 Bueno

Kirk

Viaje de negocios
Attached bar
Se hospedó 2 noches en febrero de 2022
Respuesta de n, el 17 feb. 2022
We are glad that your have a good stay. See you next time.

10/10 Excelente

Mustapha

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very clean
This is my second stay in this motel and I am very satisfied with the clean room and friendly reception
Se hospedó 1 noche en noviembre de 2021
Respuesta de manager, el 30 nov. 2021
We are very happy that your stayed was as you expected. Hope to see you soon.

2/10 Terrible

Christopher

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
The front desk lady was very nice. But rooms are dirt and we had several bugs that we killed in the room. Toliet was dirty and shower didnt work.
Se hospedó 1 noche en noviembre de 2021
Respuesta de m, el 8 nov. 2021
thank you for your visit and let us know about the situations, we will take care of the issues.

6/10 Aceptable

Cliente verificado

Viaje en grupo, Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Limpieza
ok
roaches
Se hospedó 1 noche en octubre de 2021
Respuesta de manager, el 19 oct. 2021
sorry , for inconvenience , we do have a pest contorts company people come we will mention to them .

2/10 Terrible

Michael

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2021

2/10 Terrible

Ben

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Dirty, AC didn't work well, beds were uncomfortable, towels were cheap, next to the railroad tracks, door didn't lock well looked like the door had been kicked in.
Se hospedó 1 noche en septiembre de 2021
Respuesta de M, el 14 sept. 2021
We appreciate you expending your time letting us now about your experience. We take our job and service very serious so next time that you do not feel good just let us know and we may other arrangement. Hope to see you soon.

8/10 Bueno

Cathy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
OK
Spent one night. It was discounted on hotels.com & we felt like the discount price should be regular price. Towels are cheap & sucky….
Se hospedó 1 noche en agosto de 2021
Respuesta de M, el 20 ago. 2021
thank you for visit

4/10 Malo

Jerry

Viaje de negocios
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Roches everywhere
Se hospedó 2 noches en agosto de 2021
Respuesta de manager, el 6 ago. 2021
THANK YOU FOR YOUR VISIT.

4/10 Malo

jerry

Viaje familiar
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2021
Respuesta de m, el 25 jun. 2021
thank you Jerry

2/10 Terrible

Cliente verificado

Viaje en grupo
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No hay me was for the check in. I had to go to another hotel. What is the solution for this?
Se hospedó 1 noche en junio de 2021
Respuesta de manager, el 12 jun. 2021
we have a front desk people stay in the office in the weekdays up to 1 30 am in the morning and weekend they stay up to 2 30 morning and no one calls like they running late on that case . other wise we have a drop box we should leave the key too and informed or give him a room number too go his room too but no one calls and blaming for every thing should d have a courtesy to call and informed some thing about it.

10/10 Excelente

Librado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2021
Respuesta de manager, el 30 may. 2021
thank you

10/10 Excelente

Cliente verificado

Le gustó: Servicio y personal
Se hospedó 1 noche en mayo de 2021
Respuesta de manager, el 31 may. 2021
thank you

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I paid upfront and when I got there they didn’t opened the door but they had a window with a door bell for customer service and they didn’t respond. I had to go get another room for my wife and I at 1 in the morning. One of your customer service workers said that I wouldn’t get a refund since I didn’t show up before 12 they considered as cancelled. I wouldn’t mind if it was pay later and didn’t show up but I paid before they need to respect my money and my room cause it was paid in full. Expedia since I got this room under your page I make you responsible for my bad experience. So I’m expecting you refund me ASAP
Se hospedó 1 noche en mayo de 2021
Respuesta de manager, el 13 may. 2021
Dear guess: Since COVID-19 we been close our door at 12 or 1 am during the week and Friday and Saturday at 2am. If you no call to inform us that you are on you way we have no other way to now that you coming. When you call we wait patiently for you arrival. That is why we charge for the day, no call no show we charge.

2/10 Terrible

Cliente verificado

Viaje en grupo
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Sketchy unsafe
I checked in for me one night booking and the key didn’t work. While I was attempting to enter the room I notice sketchy activity, one of the guests was cursing and very aggressive, several curse words written in side walks and it looked more like a place people live in that can’t afford an apartment than a hotel. Like they had far too much personal stuff there. I did not feel safe and will definitely not return.
Se hospedó 1 noche en abril de 2021
Respuesta de manager, el 20 abr. 2021
THANK YOU FOR PICK US AS YOUR FIRST CHOICE, WE ARE SORRY IT DOESN'T WORK OUT FOR YOU BUT YOU CAN BE JUDGE US FOR OUR CUSTOMER. GOOD LUCK

6/10 Aceptable

Karl

Le gustó: Servicio y personal
Se hospedó 1 noche en abril de 2021
Respuesta de manager, el 14 abr. 2021
Thank you

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
The restroom was a bit dirty and the toilet wouldnt flush.
Se hospedó 1 noche en abril de 2021
Respuesta de manager, el 5 abr. 2021
Thank you for the visit, next time will be better.

4/10 Malo

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room bad smell, dirty coffee pot, very dirty toilet If the hotel staff made an effort, the service would be better.
Se hospedó 1 noche en marzo de 2021
Respuesta de M, el 6 mar. 2021
Thank you for your visit. We will take care of those issues. Hope to see you soon.

6/10 Aceptable

Cliente verificado

Viaje familiar con niños
No le gustó: Servicios
We stayed during the extreme weather/snow in Texas. We had power outage at home & no water. There was no breakfast served during my entire 5 days accommodation. Built in Heater is not working inside my room during the freezing temperature outside. I was given a portable heater. The portable heater sometimes cause loss of power in my room. At first I thought it was the blackout schedule from one area to another as we lost power for some periods. Later I was informed that I can’t use the microwave & the heater at the same time because they can be grounded. Staff has to check the breaker 3 times in consecutive days. No housekeeping came to clean the room. I guess they will only send housekeeper after check out. I requested for towels & they gave me. Walking distance to fast food restaurants, never had problem buying food during the freezing winter days. Checking in wasn’t easy, at first they said that there’s no room available but I mentioned to staff that I booked online& it says available & enter my account to pay. She said my payment wasn’t process online, but later she finally gave me a room to stay. Lobby was crowding due to increasing number of people looking for accommodation due to winter storm. My overall stay was Ok. At least I have place to stay with continuous water supply.
Se hospedó 4 noches en febrero de 2021
Respuesta de manager, el 26 feb. 2021
THANK YOU FOR THINK ON US ON THAT HARD TIME WE ALL WAS HAVING. HOPING TO SEE YOU AGAIN IN A BETTER TIME

4/10 Malo

Cliente verificado

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en febrero de 2021
Respuesta de manager, el 1 mar. 2021
thank you

2/10 Terrible

Edward, Dallas Texas

Viaje de negocios
No le gustó: Limpieza
Floor in room was laminate and was greasy for not having any other words was very slippery. Sheets on bed were so thin you could see mattress and there were stains on the sheets. Bed was lumpy and uncomfortable. Left after about 15 minutes because I would not stay there. Better to loose the $75.00 than stay there
Se hospedó 1 noche en enero de 2021
Respuesta de manager, el 19 ene. 2021
Thank you for your visit and sorry for the inconvenience.

6/10 Aceptable

Gene, San Antonio

Viaje en pareja
No le gustó: Condiciones de la propiedad
Clerk was not the friendliest upon arrival. Phone in room did not work at all.
Se hospedó 1 noche en enero de 2021
Respuesta de manager, el 6 ene. 2021
THANK YOU FOR YOUR SUPPORT, WE WILL TAKE CARE OF THE ISSUES.

4/10 Malo

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2020
Respuesta de manager, el 12 dic. 2020
great job thanks see you soon-

10/10 Excelente

Sharon

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2020
Respuesta de manager, el 15 sept. 2020
Thank you for you visit. You opinion is very important to us and it will help us to improve.

2/10 Terrible

Gina, Freeport

Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Check in time was at 12pm. We were there about 11:40am and the room wasn’t ready. We waited in the parking lot in the car with 3 kids after driving several hours. At 1:25pm the room still wasn’t ready and the front desk didn’t know when it would be ready. I had to track the manager down to a room and ask for sheets and said I would leave the trash and old bedding by the door because my kids couldn’t sit in the car any longer. The manager gave them to me and that was it. The staff never came and offered to clean the room or to see if we needed anything. I had to go ask for trash bags after taking out the previous persons trash. We refused to stay another night as we had booked two nights. We stayed the first and went to check out at 7am mind you check out is at 11am. We asked for a refund for the second night and they refused. Really they should have given all of our money back. Horrible service. They got a free night out of us and all we got was a dirty room not even made available at check in time.
Se hospedó 2 noches en agosto de 2020
Respuesta de M, el 31 ago. 2020
THANK YOU I CAN SAY A LOT BUT THANK YOU IS ENOUGH FOR ME.

2/10 Terrible

Taber, Bakersfield, CA

Viaje de negocios, Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I'm only giving it one star because I had to in order to write this review. We arrived late. Check in was easy and the person at the desk was nice. We had been traveling the state of Texas looking at colleges and just needed a quick place for my daughter and I (mom) to sleep. Yes, two women traveling the state of Texas so safety is critical - keep this in mind...We parked the car and started to unload when my 17 year old daughter pointed out that a naked man was watching us through the window. We continued to unload and carry our luggage upstairs stepping over dirty old wet socks. We got to our room where furniture was stacked out on the walkway. We got inside and needed to use the restroom immediately. There was what appeared to be blood or feces smeared all over the back of the bathroom door. We needed to get out. A fight broke out in the hallway - yelling and door pounding. We waited for that to end and bolted for the car while being chased by a dog!! It was CRAZY! Do NOT stay at this motel. We stayed at a few motels on our trip and they were great. This was the exact opposite - frightening.
Se hospedó 1 noche en marzo de 2020