Thank you for taking the time to write a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be adressed.

Estimado Alejandro: Gracias por hospedarse en nuestro hotel y por la calificación perfecta. Esperamos su próxima visita a la zona. :)

Dear Guest - Thank you for the perfect rating and for the recommendation. We are very happy to know you had a memorable stay and look forward to welcoming you back soon!

Dear Arturo - Thank you for staying at our hotel and for the perfect score. We look forward to your next visit to the area. :)

Dear Carlos, Thank you for the 4 star rating! We greatly appreciate having you as guest!

Thank you!

Thank you for taking the time to review your stay. We are happy to hear your cleanliness comments about the room. Additionally, we have alerted housekeeping to the concerns about your lobby and are reviewing the proper cleaning process and chemicals with our teams.

Thank you!

Thank you for your kind words about our breakfast and the entire team! We can't wait to welcome you back soon.

Thank you for the stellar comments! We are happy you enjoyed our quieter location in the Village of Oak Creek. We can't wait to see you again.

We are happy to hear we were able to resolve your issue during your stay and can't wait to have you back soon.

We will definitely let our housekeeping team know about your cleanliness comments, thank you! We have also alerted maintenance to check the room to ensure it is in tip top shape.

Thank you so much for your patience during check in. We are happy to hear our staff, breakfast, and beds were able to make up for it. We hope to see you again soon.

Thank you for taking the time to review your stay. We have passed along your comments to our housekeeping and maintenance teams to ensure the carpet in the room is thoroughly washed. We hope you will give us another chance soon!

Thank you for taking the time to review your stay. We are sorry the condition of the corridor was not up to standard and will we work to investigate what happened. In regards to the room, we've double checked your reservation and you were indeed placed in a room with a king bed.

Thank you!

Thank you!

Thank you for your kind words! We are so happy you enjoyed your stay. We also do our best to remain price competitive and will take your comments into consideration.

Hello James, My apologies about the inconvenient situation, but you originally did book a Queen bed which is the room type we gave you. We would typically be happy to upgrade you for free to a King room as you requested, however we were sold out of King rooms on that night and therefore could only offer you the room type that was originally booked.

Thank you for your kind words! Our blue is the Holiday Inn Express Formula Blue; a standard across our brands. Can't wait to welcome you back.

Thank you!

Thank you! We will let them know.

Thank you!

Thank you for reviewing your stay. If you could provide a little more information, we would be happy to help!

We are happy to hear you enjoyed easy access to our hiking trails!

Thank you!

Thank you!

Thank you for your kind words about our team, breakfast and location! We'll take a look to see how we can potentially update the lighting in the rooms.