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Opiniones de Holiday Inn Express & Suites Shawnee, an IHG Hotel

3 out of 5

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 369 de 718 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 171 de 718 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 80 de 718 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 51 de 718 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 47 de 718 opiniones" "

8.4/10

Limpieza

8.6/10

Servicio y personal

7.8/10

Servicios

8.0/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Omar

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en julio de 2023
Respuesta de John Dinsmore, GM, el 27 jul. 2023
Greetings Omar, we appreciate you taking the time to rate the Holiday Inn Express of Shawnee. Our central location, great customer service, and clean, comfortable guestrooms are always a hit with guests. Come see us again soon.

10/10 Excelente

Cliente verificado

Se hospedó 3 noches en julio de 2021

8/10 Bueno

Jackie

Se hospedó 1 noche en mayo de 2024

2/10 Terrible

Melissa

No le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en mayo de 2024
Respuesta de Front Desk, el 21 may. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express SHAWNEE I-40.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excelente

Brenda

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was all that I expected. I loved that this hotel doesn't freeze a deposit on your credit card.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Amanda, Eubank

Viaje de negocios
Le gustó: Limpieza, servicios, condiciones de la propiedad
Easily accessible from interstate
Se hospedó 1 noche en mayo de 2024
Respuesta de Front Desk, el 21 may. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express SHAWNEE I-40.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excelente

Kellie

Viaje familiar
Great location, clean hotel, attentive staff.
Se hospedó 1 noche en abril de 2024
Respuesta de Front Desk, el 21 may. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express SHAWNEE I-40.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

4/10 Malo

Kristy

Viaje en pareja, Viaje con mascota, Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Roaches in the refrigerator. Dirt and hair in the bathroom. No hot water at all. Expedia says this is pet friendly. It is not. Our dog had to sleep in the car. The worst part was finding roaches in the refrigerator. So gross.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

eric

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en abril de 2024
Respuesta de Front Desk, el 21 may. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express SHAWNEE I-40.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excelente

Judy, Lansing

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place super clean comfortable quiet nice staff good breakfast
Se hospedó 2 noches en abril de 2024
Respuesta de Front Desk, el 21 may. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express SHAWNEE I-40.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

2/10 Terrible

David

Stain, maybe blood, on themattress which could be seen through the sheet. . Door to room wouldn’t closae properly. Ran out of body soap as I was showering Ran out of Kleenex. Only one caffeinated pod.
Se hospedó 1 noche en abril de 2024
Respuesta de Front Desk, el 21 may. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express SHAWNEE I-40.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

2/10 Terrible

Sergio

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I canceled the room they didn’t refund the money
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk, el 2 abr. 2024
Sorry for any problems that you are having, but we did not charge you. You called and cancelled the room.

8/10 Bueno

Jimmie

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Peaceful
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk, el 2 abr. 2024
Thank you for staying at Holiday Inn

10/10 Excelente

Shannon

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
Nice facility with breakfast included. Too bad the hot tub was not open.
Se hospedó 4 noches en febrero de 2024
Respuesta de Front Desk, el 2 abr. 2024
Thank you for staying at Holiday Inn. Sorry that the hot tub was closed for the season.

10/10 Excelente

Samantha

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy check in, clean room and no one bothered me so I call it a win!
Se hospedó 1 noche en febrero de 2024
Respuesta de Front Desk, el 2 abr. 2024
Thank you for choosing Holiday Inn.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good hotel with nice updated features. Weird dents in the dry wall and brown rub marks on the wall from the furniture installations.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Michael, Moore

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was great but could use more parking area. Staff was extremely friendly and attentive. Will stay here again.
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

LINDA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad

10/10 Excelente

Linda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good, overall.
The noise from the hall and adjacent room was distracting.
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Karl

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Pretty good
Pretty good oveall, but second night kids were yelling and running part of large group for several hours.
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Teresa

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Carmen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Overall it was a nice room. Loved the shampoo, conditioner, soap, and lotion. Good channels on the tv. Would stay here again!
Se hospedó 1 noche en enero de 2024

10/10 Excelente

sarah

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Brandi

Viaje familiar con niños
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Krystal

Se hospedó 1 noche en enero de 2024
Respuesta de Suzette, el 8 ene. 2024
Thank you for taking the time to give us a review

10/10 Excelente

Laura

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Convenient location near shopping and restaurants.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Suzette, el 8 ene. 2024
Thank you for taking the time to give us a review.

10/10 Excelente

Brittany

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Randy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Suzette, el 8 ene. 2024
Thank you for taking the time to give us a review.

4/10 Malo

Brian

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
No pool, elevator, and the room smelled unpleasant. Ask the staff about partial refund but was told because I went through a third party it was not possible. I would not recommend
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Desk, el 19 dic. 2023
I am sorry for any problems that you had. The elevator is down right now we are working to get it fixed. We do have a pool but it is outside and closed for the season. Unfortunately we can not change the price or give discounts on prepaid reservations through 3rd party like Expedia.

2/10 Terrible

Joahna

Viaje en pareja
No le gustó: Condiciones de la propiedad
There is no working elevator. The front desk clerk says it hasn’t worked for nearly a week and it breaks often. So we had to carry our suitcases up three flights of stairs.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Desk, el 14 dic. 2023
I am so sorry to hear that your stay with us was less than perfect. The elevator issue is being addressed and will be resolved soon. We apologizes for any inconvenience.

10/10 Excelente

Tim Danker

Le gustó: Servicio y personal
Se hospedó 1 noche en diciembre de 2023
Respuesta de John Dinsmore, GM, el 12 dic. 2023
Hi Tim, I appreciate your excellent Rating! Please come again soon.

10/10 Excelente

Robert

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de John Dinsmore, GM, el 12 dic. 2023
Hi Robert, I appreciate you staying with us and the great review.

10/10 Excelente

Humming

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
very good service and breakfast
Se hospedó 1 noche en diciembre de 2023
Respuesta de John Dinsmore, GM, el 12 dic. 2023
Hi Humming, we appreciate your kind comments and excellent rating. I will pass along the information to our team.

10/10 Excelente

Luis, Sierra Vista

Se hospedó 1 noche en noviembre de 2023
Respuesta de John Dinsmore, GM, el 12 dic. 2023
Greetings Luis, I appreciate your Excellent Rating!

2/10 Terrible

Trisha

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
The room was unacceptably dirty. The sheets were not clean and there were dead bugs everywhere. The staff however were fantastic! They were able to change our room and made sure the new room was clean. The front desk gave me a email for management but they have not responded.
Se hospedó 1 noche en octubre de 2023
Respuesta de Suzette Baptiste, AGM., el 27 oct. 2023
Greetings Trisha, Thank you for reviewing the hotel. I will share your kind words about the staff in our Daily Staff meeting. I have shared your comments about the room condition with housekeeping. I apologize for the room not being up to our standards. If you would like to discuss further, please call me at 405.275.8880. Thank you for staying with us!

8/10 Bueno

Jason

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en octubre de 2023
Respuesta de John Dinsmore, GM, el 26 oct. 2023
Greetings Jason, We appreciate you choosing our hotel. Please come again soon!

4/10 Malo

Robert

Viaje familiar
No le gustó: Servicios y condiciones de la propiedad
Run down
Se hospedó 1 noche en octubre de 2023
Respuesta de Suzette Baptiste, AGM., el 16 oct. 2023
Hello Robert,We appreciate your time in completing this review.

8/10 Bueno

Christine

Le gustó: Limpieza, servicios, condiciones de la propiedad
Everything was good. Computer problems at check in. My hotel rewards was not apparent. I have to call IHG for points earned? I have my account on My Expedia?
Se hospedó 1 noche en octubre de 2023
Respuesta de Suzette Baptiste, AGM., el 16 oct. 2023
Greetings Christine, We always recommend booking on the IHG phone app. That way, you are assured to receive your one rewards points. When booking through a 3rd party travel agency, the rules are different. Thank you again for staying with us and hope you return again soon.

4/10 Malo

Daniel

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No wifi and inexperienced front desk no wifi
Not clean floors dirty. Rooms smell strange, no wifi even after i told them how to fix it(i'm a Systems Engineer). Receaved no help from inexperienced front desk attendent. She was swampped with people needing help and she was having to call someone on how to help each person/issue. Perfect customer centric person but just needed training on what to do for all issues.
Se hospedó 1 noche en octubre de 2023
Respuesta de Suzette Baptiste, AGM., el 16 oct. 2023
Hi Daniel, I appreciate you taking the time to write a review for us. I want to apologize for the issues you mentioned. I have alerted the Housekeeping team and they are on it! Thank you for staying with us and we hope to be of service again soon.

10/10 Excelente

Gery

Se hospedó 2 noches en octubre de 2023
Respuesta de John Dinsmore, GM, el 1 nov. 2023
We appreciate your Great Rating!

10/10 Excelente

Staci

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Suzette Baptiste, AGM., el 16 oct. 2023
Greetings Staci, my team and I appreciate your EXCELLENT rating! Have a great day.

4/10 Malo

Cole, Long Beach

Viaje de negocios
Le gustó: Limpieza y servicios
No le gustó: Condiciones de la propiedad
This property looks to be newly remodeled and is pretty nice compared to their local competitors but it was pretty dirty. Our bathroom, including the shower was not cleaned well.
Se hospedó 1 noche en octubre de 2023
Respuesta de Suzette Baptiste, AGM., el 16 oct. 2023
Hi Cole,We have made significant improvements and so happy to read you appreciate our efforts. I will forward your comments about your bathroom to our Housekeeping Supervisor. We appreciate your review.

10/10 Excelente

Joe

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very friendly and accommodating staff, comfortable bed, and clean bathroom. Full breakfast everyday was great!
Se hospedó 6 noches en agosto de 2023
Respuesta de Thanking you, John Dinsmore, GM, el 5 sept. 2023
Greetings Joe, I appreciate you taking the time to complete this excellent review of our hotel. My staff and I thank you for your kind comments and look forward to welcoming you again.

10/10 Excelente

Amanda

Se hospedó 1 noche en septiembre de 2023
Respuesta de John Dinsmore, GM, el 4 sept. 2023
Greetings Amanda, I appreciate you taking the time to complete this excellent rating. We hope you return to the Holiday Inn Express of Shawnee soon!

6/10 Aceptable

Bradford

Le gustó: Limpieza
No le gustó: Servicios
Hotels no longer refresh the room if you stay more than one night? Ran out of toilet paper and coffee on second day.
Se hospedó 2 noches en agosto de 2023
Respuesta de John Dinsmore, GM, el 28 ago. 2023
Greetings Bradford, i thank you for completing the review of my hotel. Our entire housekeeping and guest services staffs are here for you. Need your room refreshed? Just touch "0" for the front desk. Forgot your toothbrush or run out of something, no worries. Just touch "0" and let us know how to make your stay more enjoyable. We appreciate you staying with us.

8/10 Bueno

Weston

Se hospedó 1 noche en agosto de 2023
Respuesta de John Dinsmore, GM, el 14 sept. 2023
Hi Weston, we appreciate your excellent rating!

4/10 Malo

Mike

Viaje de negocios
Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza
Wouldn’t stay here again
The staff was nice and helpful, but the family is way overdue for a major cleaning. The hotel had been previously updated, so it was in the current styling. I visited 3 rooms, each having very dirty carpets in need of shampooing, and air conditioning that smelled funky and not fresh. One room had a vomit stain on the floor and literally smelled like vomit upon entering. I actually had to clean the shower drain of a huge hair wad because the water was backing up, and this was a better alternative than trying to find another room that wasn’t as bad… Room chair had dried butt matter on it… I got the air freshener so I could rest better…
Se hospedó 4 noches en agosto de 2023
Respuesta de John Dinsmore, GM, el 31 ago. 2023
Dear Mike, I earnestly apologize for your unsatisfactory experience at our hotel. We are greatly disappointed to know that your did not work well for you. I will look into the concerns you've mentioned to make sure that our housekeeping team is informed of your comments. Thank you for giving us such a well documented, detailed account of your stay and sharing your feedback with us accordingly. Detailed reviews with criticism help us understand our strong and weak points, and thereby raise the quality of our guest experience. Again, thank you for staying with us and we appreciate your feedback.

8/10 Bueno

Lana, Bronte

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We were awaken at 10:30 p.m. on our first night with a lady trying to get in our room who had a key to our room. We always lock down our room at night so she was not able to get in. I had canceled our last night of our reservation but this was our first night of the reservation. Other than that it was a pleasant stay! It was quiet a scare.
Se hospedó 3 noches en agosto de 2023
Respuesta de Thanking you, John Dinsmore, GM, el 21 ago. 2023
Greetings Lana,Thank you for your review and I am sorry for that experience. For my team and I, your safety and comfort are our primary concern. We appreciate your staying with us and hope you return again soon.

6/10 Aceptable

Leighan

Viaje de negocios
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Good service, room smelled not so great
The service is fine, the breakfast looked great. My room was pretty clean, but smelled terrible....I thought maybe it was just because air was up high and so maybe it was just stale smelling. I went to dinner hoping that cooling the room off would help, but not really. I had already gotten all of my stuff unpacked or I might've asked to change - I was tired and didn't want the hassle. I have stayed there before and chose it again based on my last experience - it's very conveniently located for me. I might shop around though
Se hospedó 1 noche en agosto de 2023
Respuesta de Thanking you, John Dinsmore, GM, el 18 ago. 2023
Greetings Leighan, I appreciate you taking the time to review my hotel. I am so sorry to read your room smelled stale! I have alerted our housekeeping department to freshen it up. I am sure you will find the experience very different on your next visit. Our guests love our convenient location due to the proximity to gas, Walmart, 15 restaurants, the Shawnee Mall and more. We hope to welcome you back soon.

8/10 Bueno

Charles

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Only 1 bath towel and 1 hand towel. USB ports did not work. Extremely comfortable bed. Great shade on window. Only one elevator that was extremely slow.
Se hospedó 1 noche en agosto de 2023
Respuesta de John Dinsmore, GM, el 15 ago. 2023
Greetings Charles, I appreciate your review! If you need it (or forgot it), we probably have it at the Front Desk. Things like extra towels? We have it. Razors, Combs, Toothbrushes, etc., we have it. Just touch "0" on your guestroom phone and what you need is on its way. Thank you for staying with us!