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Opiniones de The Highwayman Inn

3 out of 5
The Highwayman Inn
Cannards Grave, Shepton Mallet, England

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 58 de 175 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 66 de 175 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 32 de 175 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 13 de 175 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 6 de 175 opiniones" "

8.2/10

Limpieza

8.2/10

Servicio y personal

8.0/10

Servicios

7.4/10

Condiciones de la propiedad

7.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

gemma, barcelona

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Un buen lugar
Dias de descansi, se come bien y estan abiertos a cambios o sugerencias

8/10 Bueno

Daniel

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is our third time staying at a pub/inn. Very nice
Se hospedó 1 noche en abril de 2024

4/10 Malo

William

No le gustó: Limpieza y condiciones de la propiedad
Mattress was very uncomfortable - could feel all the springs through the lining. No breakfast available. Other meals limited. Shower cubicle not cleaned. Overall, won't be going back.
Se hospedó 2 noches en marzo de 2024

6/10 Aceptable

Zoe

Viaje de negocios
Firstly the manager and her family were lovely. I did find the shower could have been a lot cleaner and the mattress was very uncomfortable. The facilities being above a pub/restaurant were excellent. I was taken back slightly after finding out it had been noted as a haunted hotel which I was unaware about, however once I got past that I did have a laugh with the manager and decided to stay anyway. I do think maybe it would be good to inform people in advance of this somehow as I was away with work and was desperate to sleep. Slightly overpriced in my opinion as I do travel a lot and in comparison to other places it didn’t warrant the £54 a night. Definitely needing a revamp as the wallpaper in the hallways was also falling off visibly not a good look and as I said the mattress definitely needs changing. I’m Not sure I would stay again but the manager and her family were very nice and welcoming all the same. This is an honest review and if your into the supernatural I would definitely recommend.
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

HOWARD

Viaje de negocios
Se hospedó 1 noche en febrero de 2024

4/10 Malo

Alexander

Viaje de negocios
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

D

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Perfect all round
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Russell

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good hotel and good location for westfest
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Nicola

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lovely place, the staff were very welcoming and polite. Room was lovely and clean.
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Simon, Dumfries

Viaje de negocios
Le gustó: Limpieza y servicio y personal
Looking for a place to sleep then it’s ideal, comfortable bed, good shower, lots of parking, quiet. Basic accommodation and a little tired but pretty clean. The pub does good food but closes pretty early during the week.
Se hospedó 4 noches en septiembre de 2023

10/10 Excelente

Jaye

Le gustó: Servicio y personal
Overall the staff were okay. Shower was leaking when switched on and the door to the shower was not shutting tied so some water leaked out on floor or stand towel.
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Julie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place very reasonable
Very reasonably priced accomodation , clean and tidy throughout .Nice food and lovely staff very friendly we really enjoyed our stay
Se hospedó 2 noches en julio de 2023

10/10 Excelente

Hanna

Se hospedó 1 noche en julio de 2023

2/10 Terrible

Jeremy

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en julio de 2023

8/10 Bueno

Melvìn

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 2 noches en junio de 2023

6/10 Aceptable

kieth

Le gustó: Servicio y personal
Se hospedó 2 noches en mayo de 2023

8/10 Bueno

Calum

Le gustó: Limpieza y servicio y personal
Se hospedó 4 noches en junio de 2023

10/10 Excelente

Sidney

Se hospedó 1 noche en mayo de 2023

6/10 Aceptable

Nicola

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
Needing new mattresses
Se hospedó 3 noches en abril de 2023

8/10 Bueno

Roger

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comfortable and friendly.
Country pub come hotel, nice friendly staff, good evening meal in pub, room comfortable and clean, plenty of towels and good bed, heatinf works well, only 1 downside they are unable to do any breakfasts which was a pity but not a major problem.
Se hospedó 1 noche en abril de 2023

4/10 Malo

Naveen

No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2023

6/10 Aceptable

Nikki

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Good budget stay
Friendly staff. Hotel was rather run down though and in need of some tlc. Shower was excellent though.
Se hospedó 1 noche en abril de 2023

6/10 Aceptable

Andrei

Le gustó: Limpieza y servicio y personal
Traditional inn conveniently located
We need a place to stay the night on our way to East Somerset Railway and Longleat, and the Highwayman Inn provided exactly what we needed. It is reasonably easy to find and to far off the road. The pub was buzzing on Friday evening, with children birthday parties as well locals coming for food and drink. Staff are friendly and the food is good. Our room was very spacious but a little tired. Bed was a little too soft (but then I have a bad back, so hyper-sensitive to these things). Bathroom was good size but there was mildew and signs of damp near the window. The wardrobe was a small and did not have any usable hangers. The pub is closed in the morning (so no breakfast) but a kettle with a good selection of teas is provided. All in all, if a no-frills traditional inn is what you are after, this is it.
Se hospedó 1 noche en abril de 2023

6/10 Aceptable

Helene, Anstead

Le gustó: Limpieza y servicio y personal
Room was clean and a good size. Remote for TV had no batteries. Bathroom had mould. Property generally a bit run down.
Se hospedó 1 noche en abril de 2023

8/10 Bueno

S

Se hospedó 2 noches en marzo de 2023

8/10 Bueno

Lynn

Le gustó: Servicio y personal y comodidad de las habitaciones
Highwayman stay.
The weather was ok, a little rain. Freindly staff we used the restaurant and food was amazing, cooked to perfection.nice comfy bed with clean bedding. Would stay again.
Se hospedó 1 noche en marzo de 2023

8/10 Bueno

Jeremy

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good value
Welcoming staff . Rooms a little dated but comfortable . Good value for the area
Se hospedó 1 noche en marzo de 2023

8/10 Bueno

Kevin

Se hospedó 1 noche en febrero de 2023

8/10 Bueno

Stephanie

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2023

10/10 Excelente

Sidney

Se hospedó 1 noche en enero de 2023

8/10 Bueno

Sarah

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comfortable and clean, value for what we paid. The staff were friendly, helpful and very hard working. Breakfast was fantastic. Ideal for a quick overnight stop.
Se hospedó 1 noche en enero de 2023

8/10 Bueno

Sara

Se hospedó 2 noches en enero de 2023

4/10 Malo

Anthony

Se hospedó 1 noche en noviembre de 2022

8/10 Bueno

Pete

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
All excellent just didn't have the atmosphere I was expecting in the pub (that could be me) The views were really nice apart from the tire place across the road

8/10 Bueno

K

Viaje de negocios
Le gustó: Servicio y personal y comodidad de las habitaciones
Stop over
Very Friendly place to stay with reasonable food and a large car park
Se hospedó 1 noche en septiembre de 2022

6/10 Aceptable

Susan

Le gustó: Limpieza y comodidad de las habitaciones
Getting there.
Small room with low beams. Clean and plenty of towels. Attached pub good pub dinner but non cooked breakfast options limited and therefore pricey. Cooked breakfast was good. Looks like they are updating and trying hard. Free plentiful parking.
Se hospedó 2 noches en septiembre de 2022

6/10 Aceptable

Lorna

Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza
Se hospedó 1 noche en septiembre de 2022

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Servicio y personal y comodidad de las habitaciones
All fine
A adequate stay ..room comfortable and quiet ..staff very helpful ..
Se hospedó 2 noches en septiembre de 2022

4/10 Malo

Rob

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Please trying harder
Well really booked on the quick with several not bad reviews and it was just bed only needed just as a base, Dirty dining area with doors needing to be wiped to show they were once white, musty smell throughout, dusty with dead insects. For an old building and new manager, must give her a break but if you employ family and friends and then come into work after them ( believe me they through a duster over things) no training courses required to push hoover/duster Breakfast was nice size but did not get offered hot drinks, dusty ledges, Route to room had torn tatty wall paper Rooms were a good size bed comfortable tv to small Grouting in the two rooms needed to be cleaned as going black or mouldy Bath panel damaged, blind over window not hiding occupants enough. Situated in an area close to sites we wanted to see so real choice of venue. Kids play area had broken toys Staff spent most of time outside or at most opportunities to vape and socialise. We booked in over the weekend just gone 26/27/28 august leaving bank holiday Monday We could not speak to anyone in person when we come back on Sunday night 2030 hours as the bar area was closed and no staff, Monday morning we had to leave early and had to post the keys as no staff. Just a shame that the staff appeared not to have a clue on running an inn but could serve in bar area To the manager get your staff to look at every room and list the little things you wouldn’t want to see on a snagging list.
Se hospedó 3 noches en agosto de 2022

8/10 Bueno

francis

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Just dated
Se hospedó 1 noche en julio de 2022

10/10 Excelente

Jacqueline

Se hospedó 1 noche en junio de 2022

10/10 Excelente

K

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comfortable Stay
We stay here a fair bit and the staff are always very friendly and the rooms comfortable and plenty of room to park
Se hospedó 2 noches en junio de 2022

8/10 Bueno

Pat

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Pleasant few days
Se hospedó 3 noches en mayo de 2022

10/10 Excelente

David

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean room, friendly staff, pleasant sorroundings.
Se hospedó 1 noche en mayo de 2022

10/10 Excelente

Nigel

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
All good
Se hospedó 1 noche en marzo de 2022

10/10 Excelente

Shauna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Staff was friendly and very helpful and the food was good. We had a great stay thank you
Se hospedó 1 noche en febrero de 2022

10/10 Excelente

Sidney

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2022

2/10 Terrible

Maryam

Viaje de negocios
No le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2021
Respuesta de Stacey and Mel, el 23 dic. 2021
it would be nice if you could tell us why you have left such a low score and what was the problems

10/10 Excelente

Frank

Viaje de negocios
Le gustó: Limpieza y servicio y personal
The Highwayman Inn Dec 2021
Arrived on Bingo night so one room was full. Bar prices a bit of a shock for a Yorkshireman. Bed needs new mattress as it creaks like mad
Se hospedó 1 noche en diciembre de 2021

8/10 Bueno

Jason

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very nice
A nice traditional pub, home made food. Clean tidy and everything worked. Probably best for stop over, or business trip.
Se hospedó 1 noche en diciembre de 2021
Respuesta de Stacey and Mel, el 15 dic. 2021
thanks Jason for your 8 out of 10 rate