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Opiniones de LoneStar Inn & Suites

2 out of 5
LoneStar Inn & Suites
2105 Texoma Parkway, Suite 200, Sherman, TX

Opiniones

4.4
Puntuación de 10, es decir, Excelente. Basada en 18 de 144 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 19 de 144 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 10 de 144 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 16 de 144 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 81 de 144 opiniones" "

4.4/10

Limpieza

5.6/10

Servicio y personal

4.8/10

Servicios

4.0/10

Condiciones de la propiedad

4.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Yilber

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Eufracia

Viaje de negocios
Le gustó: Servicios
No le gustó: Servicio y personal y condiciones de la propiedad
Estaba sucio no tenía toallas y la regadera abría arañas.
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Joel

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Mucho ruido
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Yilber

Se hospedó 1 noche en noviembre de 2023
Respuesta de n, el 22 ene. 2024
Thank you so much. We hope to see you back again at our hotel.

4/10 Malo

Rafael

Se hospedó 4 noches en agosto de 2023
Respuesta de n, el 27 sept. 2023
Thank you for staying with us. Have a great day.

2/10 Terrible

arturo cruz

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
it has nothing of nothing, it was a bad experience
Se hospedó 1 noche en julio de 2023
Respuesta de n, el 8 ago. 2023
Thank you for your feedback. We regret that your experience did not meet your expectations. We invite you to contact us so we can help. Have a great day!

2/10 Terrible

Jose

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
poor customer service.
The worst thing was, I had to ask them to change my room, due to dirt in the first room, the second had many leaks in the air conditioning and the entire floor was soaked with water. I had to sleep like this. Room 105 and 145 bad rooms.
Se hospedó 1 noche en julio de 2022

2/10 Terrible

Eboney

Viaje familiar con niños
No le gustó: Servicios y condiciones de la propiedad
My room for me and my 1 year old was dirty the covers were nasty , the sink on the other side was broken . Toilet was not clean . No remote , it was just not cleaned and nasty
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

linda

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Trashy
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

BhargavReddy

Le gustó: Servicio y personal
Se hospedó 1 noche en abril de 2024
Respuesta de N, el 16 abr. 2024
Thank you so much. Have a nice day!

8/10 Bueno

Gabrial

No le gustó: Servicio y personal
Unclean rooms, bugs and strobing lights outside room.
Se hospedó 1 noche en marzo de 2024
Respuesta de N, el 9 abr. 2024
Thank you for taking the time to write us the feedback. I am very sorry to hear that your stay at the hotel was not up to par but we hope you give us another chance to make it up to you. Have a great day.

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Awesome staff, made ya feel comfortable
Se hospedó 4 noches en diciembre de 2023
Respuesta de N, el 14 feb. 2024
Thank you for sharing a review of your recent experience. Our team here at lonestar inn is committed to providing high-quality customer service and we're thrilled to hear that we made a good impression on you. we hope you'll visit us again soon.

2/10 Terrible

jauna

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Bed bugs nasty broken down
They kept turning off the water and they have bed bugs everything was nasty dirty and broken down I just slept in my car
Se hospedó 1 noche en enero de 2024
Respuesta de n, el 12 mar. 2024
Thank you for your valuable feedback. We apologize the inconvenience while your stay at our hotel. Please email us with a phone number or email address so our front desk manager can discuss your issues personally. Have a great day.

10/10 Excelente

Kronus

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Like how local everything is.
Se hospedó 1 noche en diciembre de 2023
Respuesta de n, el 24 ene. 2024
Thank you for taking the time to review your stay with us. Hoping to see you again soon. have a great day!

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It’s definitely on the cheaper end of hotels but needs so much needed TLC and updates
Se hospedó 1 noche en enero de 2024

2/10 Terrible

Chris

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
People arguing and fighting throughout the night
Se hospedó 3 noches en enero de 2024
Respuesta de N, el 16 feb. 2024
Thank you for the feedback. We're sorry to hear about your recent experience. We hope you give us another chance sometime soon. Have a great day!

2/10 Terrible

Griselda

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

John

Viaje de negocios, Viaje familiar
Le gustó: Limpieza y servicios
Se hospedó 2 noches en diciembre de 2023
Respuesta de N, el 14 feb. 2024
Thank you for sharing a review of your recent experience. Our team here at lonestar inn is committed to providing high-quality customer service and we're thrilled to hear that we made a good impression on you. we hope you'll visit us again soon.

10/10 Excelente

Jennifer

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de n, el 15 dic. 2023
Thank you so much! We hope to see back again. Have a great day.

2/10 Terrible

Rolando

No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Madelane

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Jennifer

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very easy check-in process, friendly staff, clean rooms, quiet and very comfortable environment. Will stay again.
Se hospedó 2 noches en noviembre de 2023
Respuesta de n, el 22 ene. 2024
Thank you so much for your kind review. We hope to see you back again. have a great day!

2/10 Terrible

Robin

Viaje familiar
No le gustó: Servicios y condiciones de la propiedad
nasty room
Se hospedó 2 noches en noviembre de 2023

4/10 Malo

Ralph

No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Receptionist should speak english - first room headshot plumbing problem. Overall appearance was I was in the US - car in lot up on blocks, all tires and wheels gone. And a bunch other stuff too numerous to mention
Se hospedó 2 noches en noviembre de 2023

2/10 Terrible

Anahi

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023

4/10 Malo

Lorraine

Se hospedó 1 noche en septiembre de 2023

4/10 Malo

Renee

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Not so good
Not so good. Had to clean to wall on the floors with my shoes. There was remnants of past guest everywhere ie dirt, blood, incense, thumb tacks and unidentifiables. I brought my own blanket to lay on and washed immediately the next day.
Se hospedó 1 noche en noviembre de 2023

4/10 Malo

Sincere

Se hospedó 1 noche en noviembre de 2023

4/10 Malo

Kai

Viaje en pareja, Viaje familiar
Le gustó: Limpieza
No le gustó: Servicios y condiciones de la propiedad
Card key wouldn't work. Construction workers cooking on a bonfire in parking
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Corwin

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ok
Se hospedó 2 noches en octubre de 2023
Respuesta de N, el 20 oct. 2023
Thank you so much. We hope to see you back at our hotel again. have a great day!

2/10 Terrible

Shelly

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Dirty! Run down!
Dirty and disgusting! Thank god I was planning on camping and had a air mattress and bedding with me! Needed a place to shower and get ready for a event! Loud music was playing all night! Don’t stay here!
Se hospedó 1 noche en octubre de 2023

2/10 Terrible

Alessandra

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The ladies in the front desk were rude. The room I stayed at was FILLED with dead crickets & no toilet paper. I felt so unsafe as they knew i was a young female & they put me in a room all the way in the back where there was no security camera. The door wouldn’t even close all the way. Had to book a new hotel ASAP. Please don’t stay here its not worth it.
Se hospedó 3 noches en septiembre de 2023
Respuesta de n, el 9 oct. 2023
Thank you for taking time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. I will personally supervise that all your complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then. Have a great day!

10/10 Excelente

Corwin

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ok
Se hospedó 2 noches en septiembre de 2023
Respuesta de n, el 27 sept. 2023
Thank you so much for staying with us. We hope to welcome you back again. Have a great day!

2/10 Terrible

John

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Roaches in the room
Se hospedó 1 noche en septiembre de 2023
Respuesta de n, el 27 sept. 2023
Thank you for your feedback. We're sorry to hear about your recent experience. We do have pest control and if I knew which room you were in it would be easier to check into this issue. Again our apologies. Have a wonderful day.

2/10 Terrible

Maurice

Se hospedó 1 noche en septiembre de 2023
Respuesta de n, el 27 sept. 2023
Thank you for staying with us. Please contact us at lonestar inn that you had some issues that disappointed you. We would have gladly fixed these issues if you had mentioned it to us. Please give us another chance if you are in the area. Thank you and have a great day.

2/10 Terrible

Cody

No le gustó: Limpieza y condiciones de la propiedad
Holes in wall. Graffiti on the door frame of the bathroom. Beyond disgusting. Left immediately after walking into the room and seeing the state of it.
Se hospedó 1 noche en septiembre de 2023
Respuesta de n, el 27 sept. 2023
Thank you for staying with us and we apologize that you had some issues that disappointed you. We would have gladly fixed these issues if you had mentioned it to us. Therefore, again I do apologize and will continue to do improvements here on a daily basis. Please give us another chance if you are in the area. Thank you and have a great day.

2/10 Terrible

Naomi

Viaje con mascota, Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The whole place is rundown looking. Beds and bedding is stained, old, smells and has holes. Mattress covers have yellow and mold stains. Staff is intrusive and rude. Kept trying to enter without permission even after being told no.
Se hospedó 1 noche en septiembre de 2023
Respuesta de N, el 20 sept. 2023
Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, We will address it and make it right, and we hope you give us another chance soon, so we can share a more positive experience. have a great day!

2/10 Terrible

Nora

No le gustó: Servicio y personal y condiciones de la propiedad
Old furniture, broken matress, five black grasshopper inside the room , fungus all over shower and tub , smelled musty
Se hospedó 1 noche en septiembre de 2023
Respuesta de n, el 27 sept. 2023
Thank you for staying with us and I apologize that you had some issues that disappointed you. Therefore, I will continue to do improvements here on a daily basis and double check service status in areas you have mentioned and try my best to improve our service. Please give us another chance if you are in the area. Thank you and have a great day.

2/10 Terrible

Naomi

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property is in complete disrepair. Walls, doors and furnishings are filthy and falling apart. The mattress covers have mold stains, cigarette holes and yellowing spots that indicate they are very old and unwashed. The tv and remote did not work correctly or well. Internet was poor and unsecured. The bedding and pillows show the same quality. Housekeeping staff is very sketchy. They just threw cleaner on the floor and sweep it around not bothering to pre sweep or rinse it. Emptied trash but didn’t wipe down sink, tub or toilet. Constantly knocked on the door and were insisting on entering which made us very nervous. Front staff was a bit more polite.
Se hospedó 3 noches en septiembre de 2023
Respuesta de n, el 27 sept. 2023
Thank you for staying with us and I apologize that you had some issues that disappointed you. Therefore, I will continue to do improvements here on a daily basis and double check service status in areas you have mentioned and try my best to improve our service. Please give us another chance if you are in the area. Thank you and have a great day.

6/10 Aceptable

Corwin

Viaje en pareja
Le gustó: Limpieza
Ok
Se hospedó 2 noches en agosto de 2023
Respuesta de Lonestar Front Desk, el 2 sept. 2023
We are disappointed to learn that we fell short of your expectations. On behalf of Lonestar Inn, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience Thank You, Lonestar Inn, Sherman, Texas

6/10 Aceptable

Isai

Viaje de negocios, Viaje en pareja
After the third try,they give us the right room
Se hospedó 1 noche en agosto de 2023
Respuesta de n, el 9 ago. 2023
Thank you for posting your review. Sorry for the inconvenience and we're so glad to hear that you were pleased with your stay. Have a great day!

4/10 Malo

Nicole

Se hospedó 1 noche en julio de 2023
Respuesta de Lonestar Front Desk, el 2 sept. 2023
We are disappointed to learn that we fell short of your expectations. On behalf of LonestarInn, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience Thank You, LonestarInn,Sherman,Texas

2/10 Terrible

Wyntr

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Lonestar Front Desk, el 2 sept. 2023
We are disappointed to learn that we fell short of your expectations. On behalf of Lonestar Inn, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience Thank You, Lonestar Inn, Sherman, Texas

2/10 Terrible

Billy

Se hospedó 1 noche en julio de 2023
Respuesta de Lonestar Front Desk, el 2 sept. 2023
We are disappointed to learn that we fell short of your expectations. On behalf of Lonestar Inn, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience Thank You, Lonestar Inn, Sherman, Texas

2/10 Terrible

Orlando

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Avoid at all cost, place should be condemned
Se hospedó 1 noche en julio de 2023
Respuesta de n, el 9 ago. 2023
We apologize we didn't meet your expectations. Please reach out to us to discuss the issue. we hope you give us another chance. Have a great day!

2/10 Terrible

Jonathan

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Was scared of activity in parking lot , place was so dirty that i cleaned the entire room with bleach before entering room woth belongings. The computer was supposedly down so they wrote my card number exp date and secure code on a note book . Had to call bank cancel card and waiting for new one to arrive. Picture's don't show limited number of new rooms. Or that coffee bar doesn't exist. Positive thing . As bad as it was i didn't see any pest. I guess there is really no inexpensive places to stay anymore
Se hospedó 2 noches en julio de 2023
Respuesta de n, el 19 jul. 2023
Thank you for taking time to write such a detailed review. I apologize for this bad experience. This is very disappointing to hear, I will personally supervise that all your complaints are addressed that everything will be in order on your next visit. we look forward to welcoming you back then. Have a great day!

2/10 Terrible

Birzabith

Viaje de negocios
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Bed bugs & water doesn’t work!!!
My husband workers were supposed to stay for 4 night they end up not working cuz of 4th of July when they get there 2nd night they got bite by bed bugs and water didn’t work to take a bath like who has a room available like that!!! At least they returned my 3 nights but they should have returned the 4 nights as the guys left running out of there and even letting frond desk know they never offer another room! Terrible no wonder it was $50 I wouldn’t even advertise at that price maybe lol $20 a night! And even they I wouldn’t stay there!!!
Se hospedó 4 noches en julio de 2023
Respuesta de n, el 19 jul. 2023
We appreciate you taking time to provide us with such detailed feedback. I am very sorry to hear that several things throughout your stay did not meet your expectation. I will personally supervise that all your complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then. Have a great day!

2/10 Terrible

Doris

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
非常脏，床上有很多头发和碎屑，不要贪便宜！！！

2/10 Terrible

Jessica

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It’s a very nasty place . Roaches and hair in the tubs . Outside is dirty looking . I rather just pay more for a cleaner place s. Lady at front is kind of rude keep asking for my esa letter but no one else does .
Se hospedó 1 noche en junio de 2023
Respuesta de N, el 22 jun. 2023
Good morning, I am sorry that you had an issue with your room. My apologies. I can assure you that we strive to satisfy our guests and hope that you will give us another opportunity if you are in the area. Have a great day!

8/10 Bueno

Dave

Le gustó: Limpieza y servicio y personal
Ok
Cheap and spartan loving arrangements, you get what you paid for. Could use some thicker sheets on the beds, a little chilly
Se hospedó 1 noche en mayo de 2023
Respuesta de N, el 1 jun. 2023
Thank you so much for your review. We hope to see you back again. Have a great day!