Dear jackie,Thank you for your feedback .

Dear Andrew,It sounds like you had a frustrating experience. Not having anyone available at reception, lack of room cleaning, and nonexistent breakfast can really detract from a hotel stay. We sincerely apologize for the inconvenience caused. Thank you for sharing your feedback and we hope to welcome you back in the future.

Dear Susan,Thank you for your feedback.

Dear Ian,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay and found our staff to be friendly and helpful. We hope to welcome you back for another great stay in the future!

Dear Christopher,Thank you for your feedback .

Dear Tracy,We're truly sorry to hear about your disappointing experience during your stay. We apologize for the issues you encountered with the room, including the basic amenities, the condition of the bed, the shower, and the lack of privacy. Your feedback is valuable to us, and we will address these concerns with our team. Regarding the refund, we understand your frustration and would like to apologize for any inconvenience caused. We hope to have the opportunity to regain your trust in the future.

Dear Michelle,Thank you for your feedback .

Dear Louise ,Thank you for your feedback.

Dear Peter,We apologize for any inconvenience you experienced during your stay. Your feedback is important to us, and we take guest satisfaction seriously.To address your concerns effectively, we would appreciate more details about the specific issues you encountered. Please feel free to reach out to us directly with further information so that we can make improvements and provide a better experience for our guests.Your comfort and satisfaction are paramount to us, and we hope to have the opportunity to address your concerns and provide you with a more positive experience in the future.Warm regards,Madison

Dear Sue,Thank you for sharing your feedback about your short stay at our hotel. We appreciate your candid comments, as they help us improve our services.We're sorry to hear about the inconveniences you faced during your brief visit. Our team aims to provide a comfortable and hassle-free experience for all our guests, and we acknowledge that we fell short on this occasion. Issues like the TV signal, room temperature, and bathroom amenities should have been addressed before your arrival.Please know that we take your feedback seriously, and we will be reviewing our processes to prevent such issues in the future. We hope you would consider giving us another chance if your travels bring you back to this area. Your satisfaction is important to us.Best regards,Madison

Dear Guest,Thank you for taking the time to leave your feedback regarding your stay at the Grand Hotel. We appreciate your comments and are delighted to hear that you had a good overall experience and found the value for money to be excellent.We also appreciate your kind words about the bedroom, reception, and staff. Providing a comfortable and accommodating environment for our guests is a top priority.We have noted your feedback about the bathroom and balcony and will address these issues to ensure that future guests have an even better experience.We hope you will choose to stay with us again in the future, and we look forward to welcoming you back.Best regards,Madison

Dear Paula,Thank you for taking the time to leave your feedback about your recent stay with us. We're delighted to hear that you found the essentials—bed, shower, and TV—satisfactory for your break. Sometimes, simplicity is key to a relaxing and comfortable stay.If you ever decide to return, please don't hesitate to let us know if there's anything more we can do to make your stay even more enjoyable. We're here to ensure our guests have a pleasant experience.Once again, thank you for choosing to stay with us, and we hope to welcome you back in the future.Best regards,Madison

Dear Helen,Thank you for taking the time to share your feedback regarding your recent stay at our property. We apologise for any inconvenience you experienced during your stay.Your comments about the cleanliness of the bathroom and the condition of the building are concerning, and we will be addressing these issues with our cleaning and maintenance teams to ensure improvements are made. Your feedback is invaluable in helping us maintain our standards and improve where necessary.Regarding the deposit, we understand your concern. Please allow a few more days for the refund to process, as it can sometimes take a bit longer due to the processing times of financial institutions.We are committed to providing our guests with a comfortable and enjoyable stay, and we take your feedback seriously. We hope you will consider staying with us again in the future to experience the improvements we will be making.Once again, thank you for your feedback, and we appreciate your understanding.Best regards,Madison

Dear Jane,Thank you for sharing your feedback about your recent stay at our property. We apologise for the issues you encountered during your visit.Firstly, we're sorry that the parking you requested wasn't available. We strive to fulfill all guest requests, but occasionally, due to high demand or unforeseen circumstances, we may encounter limitations. We appreciate your understanding in this matter.We also apologise for the inconvenience of not having milk or toilet roll in your room upon arrival. This is certainly not the level of service we aim to provide, and we will be addressing this with our housekeeping team to ensure it doesn't happen again.Regarding the 50 deposit, it's typically a standard practice to cover potential incidentals or damages during a guest's stay. Rest assured, the deposit will be refunded, but the time it takes can vary depending on your bank or financial institution. If you're concerned about the status of your refund, we recommend contacting your bank to inquire about the processing time.We appreciate your feedback, as it helps us improve our services and guest experiences. We hope you will consider staying with us again in the future, and we will make every effort to ensure your next visit is more pleasant.Thank you for choosing to stay with us.Best regards,Madison

Dear Carol,We sincerely apologise for the series of issues you encountered during your stay at The Grand Hotel Skegness. Your feedback is deeply concerning, and we appreciate you bringing these matters to our attention.Firstly, the delay in check-in, missing amenities, and cleanliness issues in your room are entirely unacceptable. Our team should have ensured your room was fully prepared and clean before your arrival. We are taking immediate steps to address these service and housekeeping deficiencies to prevent similar incidents from happening in the future.Regarding the fire alarm situation, we understand your frustration and concern. The safety of our guests is of paramount importance, and it is inexcusable that there was no staff on-site to address this issue promptly. We will be conducting a thorough investigation into why no staff member was present and why emergency protocols were not followed. This is a serious matter that will be addressed urgently.Regarding the 50 deposit, it's typically a standard practice to cover potential incidentals or damages during a guest's stay and we have stated this on our listing and all of our guests are aware of this policy.We deeply regret the overall unsatisfactory experience you had during your stay. We value your feedback and will use it to improve our services and prevent such incidents from happening again in the future.We would like to assure you that this is not reflective of our usual standards, and we hope you would consider giving us another chance in the future to provide you with a more pleasant experience.Thank you for bringing these issues to our attention.Best regards,Madison

Dear Kevin,Thank you for choosing to stay with us. We appreciate your feedback regarding your recent stay, and we're glad to hear that you found the room lovely with a nice balcony and sea view.We apologise for the inconveniences you experienced during your check-in. The issues with keys and breakfast not being as expected are concerning. However, please note that we currently don't serve breakfast at the hotel and it's not mentioned on the website.Regarding the 50 deposit, it's typically a standard practice to cover potential incidentals or damages during a guest's stay. Please kindly consider that we have clearly mentioned it on the website and our guests are aware of this policy.Regarding the pillows, we understand that sleep comfort is crucial, and we will take your comments into consideration to enhance our guest experience.Despite the initial inconveniences, we hope that you enjoyed the beautiful views and had a pleasant stay overall. If you have any further comments or suggestions, please feel free to share them. We appreciate your input and look forward to the opportunity to serve you better in the future.Thank you for choosing us, and we hope to welcome you back for another stay.Best regards,Madison

Dear Andy,Thank you for choosing to stay with us again and for taking the time to leave us your feedback. We appreciate your loyalty as a returning guest.We're delighted to hear that you found your room and bathroom clean and that the check-in process was smoother this time. We continuously strive to improve our services and guest experiences, and your feedback is invaluable in helping us achieve this.Your continued support means a lot to us, and we look forward to welcoming you back for your third stay. If you have any further comments or suggestions to share, please don't hesitate to reach out.Thank you for choosing us, and we can't wait to host you again soon.Best Regards,Madison

Dear Becky,Thank you for choosing to stay with us, and for sharing your feedback regarding your recent visit.We apologise for the inconvenience you experienced regarding the 50 deposit. However, it's normal to charge security deposits and we have clearly mentioned it on the website.We also regret to hear about the noise disturbance from adjoining rooms and the issues with your room, including the shower and ceiling fan. Please know that this does not reflect our usual standards, and we will investigate these matters to ensure they are promptly addressed.Regarding the deposit refund, we apologise for any delays you've experienced. We will look into this issue immediately and make sure your refund is processed as soon as possible.Your feedback is essential to us, and we appreciate your patience and understanding. If you have any further concerns or questions, please feel free to contact us directly, and we will do our best to assist you.Best Regards,Madison

Dear Richard,We deeply apologise for the inconvenience you experienced during your recent stay with us. It's disheartening to learn that you were unable to gain access to the property and that your attempts to contact us went unanswered.We take such matters seriously and will investigate what went wrong to prevent similar situations in the future. Your feedback is valuable to us, and we appreciate your understanding.Best regards,Madison

Dear James,Thank you for your feedback. We apologise for any inconvenience caused regarding the damaged deposit and the discrepancies with the room amenities and website photos. Your concerns are duly noted, and we will work to improve our processes and communication. We appreciate your understanding, and we hope to have the opportunity to provide you with a better experience in the future.Best regards,Madison

Dear Marie,Thank you for taking the time to share your feedback with us. We appreciate your honesty, and we apologise for any inconvenience you experienced during your one-night stay.Regarding the deposit, we apologise for any confusion about the amount. We will review our booking process to ensure that such discrepancies are avoided in the future.We're sorry to hear that the room's cleanliness did not meet your expectations. This is certainly not the standard we aim for, and we will address this matter with our housekeeping team to ensure improvements are made.Your comments about the property not being toddler-friendly are duly noted, and we will take them into consideration to enhance our offerings for families with young children.Thank you for sharing your observations, and we hope to have the opportunity to provide you with an improved experience should you decide to stay with us again in the future.Best regards,Madison