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Opiniones de Best Western Chilworth Manor Hotel

3 out of 5
Best Western Chilworth Manor Hotel
Romsey Road, Chilworth Manor, Southampton, England

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 247 de 722 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 285 de 722 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 103 de 722 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 55 de 722 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 32 de 722 opiniones" "

8.6/10

Limpieza

8.2/10

Servicio y personal

7.6/10

Servicios

8.0/10

Condiciones de la propiedad

7.6/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Wayne

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I booked this venue through Expedia, making sure on my booking that I had 2 adults and a child, needing beds. This made a booking for a family room, and so I paid my money. However, upon arriving I found that the hotel hadn't provided me with a family room and instead offered me a put me up bed and a standard double. Apparently from the management at the hotel, Expedia didn't forward on to them, that a child was also coming. I therefore had to make the bed myself. Not ideal. I was advised that it this was to happen again, I spoke phone the hotel post booking and confirm my requirements. Not happy at all. Otherwise the room was clean, very warm, hotel grounds were lovely and good was tasty. I would stay here again.
Se hospedó 1 noche en mayo de 2024
Respuesta de Melisa, el 11 may. 2024
Dear Wayne, we sincerely apologize for the inconvenience you experienced during your recent stay. We regret the oversight in providing you with the correct room type for your family. We appreciate your understanding and will address this communication gap with Expedia to prevent such occurrences in the future. Your feedback is valuable, and we will use it to enhance our services. We are pleased to hear that you found the room clean, warm, and enjoyed our hotel grounds and food. Should you choose to stay with us again, please feel free to contact the hotel directly to confirm your requirements. Thank you for your review. Best regards, Best Western Chilworth Manor Hotel

10/10 Excelente

Kevin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The grounds were the best part of this property, truly beautiful.
Se hospedó 2 noches en mayo de 2024
Respuesta de Melisa, el 9 may. 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

John

No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Grounds were lovely to walk round really was looking forwars to using sauna but not working for another 4 weeks so should be transparent in letting guests kbow this prior too booking at present. Service was hit and miss at the bar food was plentiful at breakfast but had issues with it .wouldnt stay there again
Se hospedó 1 noche en abril de 2024
Respuesta de Rashida , el 28 abr. 2024
Hi John, thank you for your kind words about our property. Sorry to hear you couldn't use the sauna, we currently have a notice at reception advising of this unforeseen matter however I will look into this and try to come up with a way to make it clear for guests. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Best Regards, Rashida

10/10 Excelente

Jo

Le gustó: Servicio y personal y condiciones de la propiedad
Great hotel had a wonderful stay
Se hospedó 2 noches en abril de 2024
Respuesta de Melisa, el 22 abr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Heather

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Every member of staff from Front desk, to restaurant staff, to cleaners and swimming pool reception, were helpful and friendly a credit to the hotel. The grounds are beautiful, the rooms comfortable and the food delicious. We will certainly return
Se hospedó 2 noches en abril de 2024
Respuesta de Rashida , el 13 abr. 2024
Dear Heather, thank you for your kind words about our staff and hotel amenities. We are delighted to hear that you enjoyed the beautiful grounds, comfortable rooms, and delicious food. We look forward to welcoming you back soon. Best regards, Best Western Chilworth Manor Hotel

10/10 Excelente

Glenn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Stayed here many times. Lovely place.
Se hospedó 1 noche en marzo de 2024
Respuesta de Rashida , el 31 mar. 2024
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us and found out hotel a lovely place. We strive to create a welcoming and comfortable environment for all our guests. We hope to have the pleasure of welcoming you back soon!

6/10 Aceptable

Kerry

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
I paid extra for an upgraded room, but wasn’t worth it, was the size of a shoe box. Iv stayed here before and a standard room was a lot bigger. Wasn’t worth it.
Se hospedó 1 noche en marzo de 2024
Respuesta de Rashida , el 26 mar. 2024
Dear Kerry, we apologize for your disappointment with the upgraded room size. We strive to ensure all guests enjoy their stay. Your feedback is valuable to us and will be shared with the team. We hope to welcome you back for a more pleasant experience. Best regards, Rashida - Best Western Chilworth Manor Hotel

6/10 Aceptable

Jae

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff we had contact with were generally welcoming. Lovely building and grounds with good facilities; plenty of car parking albeit rather spread out and not necessarily signed. We were disappointed with the room allocated for 2 reasons I specifically booked a twin room which was advertised as in an area of the hotel with a lift as one of us was recovering from a hip fracture and still using crutches and stairs are still difficult. Sadly we had rm 5 and despite me raising the issue with reception on arrival, no change of room was offered, the stairs were not easy during our stay. The room was also over either the kitchen or bar and the noise from movement of equipment or something similar on 1st evening was loud and disturbed us for some time. The room was clean and comfortable and had most facilities needed for our stay, although bottled water would have been appreciated.
Se hospedó 2 noches en marzo de 2024
Respuesta de Rashida , el 11 mar. 2024
HiThank you for the review! I’m pleased you enjoyed part of your stay with us. Sorry to read your entire stay was not as we would like. I will most certainly pass on your feedback to the management team. We look forward to you staying with us again. Kind Regards, Rashida

10/10 Excelente

Kerri

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Welcomed by smiley staff & nothing was a problem. Room was perfect for our little evening break away. Would definitely recommend
Se hospedó 1 noche en febrero de 2024
Respuesta de Melisa, el 17 feb. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Phil

Se hospedó 1 noche en enero de 2024
Respuesta de Melisa, el 29 ene. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Sandra

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en diciembre de 2023
Respuesta de Melisa, el 7 ene. 2024
Thank you for your feedback!

8/10 Bueno

Donna

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Pre cruise stay
Great pre cruise stay will defo think of doing cruise and park next time. Dinner was ok not spectacular but room very comfortable and nowhere felt Crowded - amazing grounds. Did not use the pool but other people said it was great. Great price in double room for single occupant and good choice at breakfast.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Rashida , el 2 ene. 2024
Dear Donna, Thank you for taking the time to share your feedback through guest assistance. I was delighted to read your comments following your recent stay, and I will personally pass them on to the rest of the team. I look forward to being able to welcome you back to the property again soon. Kind regards, Rashida

10/10 Excelente

Darren

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Melisa, el 29 dic. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Wesley

Se hospedó 2 noches en diciembre de 2023
Respuesta de Melisa, el 20 dic. 2023
Dear Guest,Thank you for your feedback. I am glad you enjoyed your stay

10/10 Excelente

Daniel

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Melisa, el 16 dic. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Darren

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great hotel nice and old country house so you expect things to be bit worn but other than that great place to stay before a cruise from Southampton great breakfast as well comfortable bed.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Melisa Barb, el 11 dic. 2023
Dear Guest,Thank you for your comments. I am glad you enjoyed your stay with us.We look forward welcoming you to our hotel again.

8/10 Bueno

Alan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Melisa, el 8 dic. 2023
Dear Guest,Thank you for your review. We are glad you enjoyed your stay with us.Kind Regards,Melisa Barb

8/10 Bueno

Jacqueline

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
There is a lot going for this property inside out . Service from staff to manager was excellent, they aim to please with a pleasant can do attitude. (Excellent ) staff are well trained and and that reflects very well on manager and is management ability for excellence . I observed a very hands on manager who has great interpersonal skills which adds to visitors like myself and the person I observed at breakfast with physical disability being supported by the manager . With the right level of care speech and tone . And some manual handling of furniture to accommodate seating for the individual. Excellent leadership! One small thing though my room booked for my fiancé and I for my birthday spa break days was the only one left which I took the beds however was creaky , shaky, bathroom under bath handrail had brown stains so need resealing and painting however room was clean otherwise. And afternoon tea and spa had was lovely .
Se hospedó 3 noches en noviembre de 2023
Respuesta de Rashida , el 5 dic. 2023
Hi Jacqueline, Thank you so much for choosing our hotel and most importantly, thank you for taking the time to provide feedback. Reviews like yours keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. I'd like to take the opportunity to apologise for the inconvenience caused regarding the bedroom. I have referred this issue to our housekeeping manager and will ensure this is investigated as this is not the standards we like to keep. It would be great to welcome you both to our hotel again. We will be more than happy to book your next stay if you wish, all you need to do is call us directly. I look forward to welcoming you to our hotel again in hope for another amazing stay :)Kind Regards, Rashida

10/10 Excelente

Diane

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Rashida , el 5 dic. 2023
Hi Diane, Thanks for the amazing feedback. Your review is a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your feedback and look forward to serving you again in the future.Best Wishes, Rashida

4/10 Malo

jade

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Rashida , el 30 nov. 2023
Hi Jade, Thank you for taking the time to provide feedback. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Rashida , el 28 nov. 2023
Hi,Hope you are well.Thank you so much for your review! I'm pleased you enjoyed your stay with us. We look forward to you staying with us again. Kind Regards, Rashida

6/10 Aceptable

Michelle

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Distinctly underwhelming. The manor is beautiful on the outside, but just like a travelodge in the rooms. Bed was rock hard and so were the pillows so a terrible nights sleep. Really poor choice for the coffee/tea making facilities and not enough. 2 cups for 3 of us, enough milk to make 2 hot drinks. 2 sachets of coffee and 2 teabags. Very expensive all things considered. We have had much better experiences in Travelodge, or small independents such as inns. We would not stay there again.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Rashida , el 22 nov. 2023
Hi Michelle, Sorry to read your entire stay was not as we would like. I will most certainly pass on your feedback to the management and housekeeping team as this isn’t in line with the standards we like to upkeep. Please let me know if you would like to book your stay with us again and I will try my upmost best to ensure your stay is as desired. We look forward to you staying with us again. Kind Regards, Rashida

10/10 Excelente

Klaus

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
nice welcome and friendly staff.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Rashida , el 12 nov. 2023
Hi Klaus, Hope you are well.Thank you so much for your review! I'm pleased you enjoyed your stay with us. We look forward to you staying with us again. Kind Regards, Rashida

10/10 Excelente

Colin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very pleasant stay, comfortable room and excellent food and service
Se hospedó 1 noche en noviembre de 2023
Respuesta de Melisa, el 12 nov. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en octubre de 2023
Respuesta de Melisa, el 12 nov. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

sarah

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely spa Dining excellent Breakfast good choices Room clean
Se hospedó 2 noches en noviembre de 2023
Respuesta de Melisa, el 12 nov. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Josefina

Se hospedó 2 noches en noviembre de 2023
Respuesta de Rashida , el 28 nov. 2023
Hi Josefina, Thank you for choosing our hotel for your stay. Thank you for the review!We would love to have you visit our hotel again for another stay. If there is any comments you would like to share about your stay so that we can see how we are able to improve, please contact me directly. Kind Regards, Rashida

10/10 Excelente

Yin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de Melisa Barb, el 8 nov. 2023
Dear Yin,Thank you for your feedbackI am glad you enjoyed your stay with usKind Regards,Melisa Barb

6/10 Aceptable

Iain

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal
****Poor service****
Extremely RUDE check-in staff!!! We had checked-in online and was asked the arrival time which I gave as 11am and was surprised the options were so early. On arrival, I was informed check-in was from 3pm! I highlighted that we had checked in online and was given the option of 11am to which I was abruptly informed "You can check-in early and will cost you £25.00" the website didn't mention a huge surcharge if we wanted to check-in early! I asked were the rooms ready and the 2 check-in ladies looked at each other and started mouthing something and 1 started to call housekeeping then hung up and exclaimed NO!, I commented you haven't called housekeeping so how can you tell??? She then proceeded to glance at her monitor and exclaim "my screen informs me"🤔 we passed on the offer of the £25.00 Surcharge and returned later. I believe this is misleading coupled with the rude staff It was a very disappointing experience!!!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Melisa Barb, el 6 nov. 2023
Dear Iain,Thank you for taking the time to share your feedback. First and foremost, please accept my sincere apologies for the lapse in standards on this occasion. As I am sure you are aware, this is not the usual standard of hospitality we would wish to offer our guests, and I am sorry your expectations were not met. I understand your disappointment.

8/10 Bueno

Sandra

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de Melisa Barb, el 3 nov. 2023
Dear Sandra,I am glad you enjoyed your stay with us. We look forward welcoming you to our hotel again.Kind Regards,Melisa Barb

8/10 Bueno

gary

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Lovely old building, wonderful grounds excellent value, will definitely go back for more than a 1 night stay
Se hospedó 1 noche en octubre de 2023
Respuesta de Melisa, el 28 oct. 2023
Dear Gary,Thank you for your feedback. I am glad you enjoyed your stay with us.

8/10 Bueno

David

Viaje de negocios
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
It was good enough!
It was ok, rather dated hotel rooms but the price compared to others local!! Rooms are a long walk from reception
Se hospedó 1 noche en octubre de 2023
Respuesta de Melisa, el 27 oct. 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Malo

Ian

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Melisa, el 27 oct. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Stefanie

Se hospedó 1 noche en octubre de 2023
Respuesta de Melisa, el 25 oct. 2023
Dear Stefanie,I am glad you enjoyed your stay with us!We look forward welcoming you to our hotel again!Kind Regards,Melisa Barb

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Top class
Lovely feel to the hotel, very much a mansion house feel, good value top class service
Se hospedó 1 noche en octubre de 2023
Respuesta de Melisa, el 25 oct. 2023
Dear Stefanie,I am glad you enjoyed your stay with us!We look forward welcoming you to our hotel again!Kind Regards,Melisa Barb

8/10 Bueno

Manuel

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice and clean room. Friendly staff.
Se hospedó 3 noches en octubre de 2023
Respuesta de Melisa, el 23 oct. 2023
Dear Manuel,Thank you for taking the time to share your feedback through guest assistance. I was delighted to read your comments following your recent stay, and I will personally pass them on to the rest of the team.I look forward to being able to welcome you back to the property again soon.Kind regardsMelisa Barb

6/10 Aceptable

Stephen

Se hospedó 1 noche en octubre de 2023
Respuesta de Melisa, el 25 oct. 2023
Dear Stephen,I am glad you enjoyed part of your stay with us! We look forward welcoming you to our hotel again!Kind Regards,Melisa Barb

2/10 Terrible

Benjamin

Viaje de negocios
Noise problem
Room right next to wedding venue with room shaking loud music / noise until past midnight.
Se hospedó 1 noche en octubre de 2023
Respuesta de Melisa, el 23 oct. 2023
Dear Benjamin,Thank you for taking the time to share your feedback. First and foremost, please accept my sincere apologies for the lapse in standards on this occasion. As I am sure you are aware, this is not the usual standard of hospitality we would wish to offer our guests, and I am sorry your expectations were not met. I understand your disappointment. Kind Regards,Melisa

6/10 Aceptable

Cliente verificado

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Comodidad de las habitaciones
Parking Horrendous
Hotel is nice, staff are friendly. Downside is the parking is horrendous and the room was freezing with no way to turn up the heating.
Se hospedó 1 noche en octubre de 2023
Respuesta de Melisa, el 22 oct. 2023
Dear Guest,Thank you for sharing your feedback following your recent stay at the hotel.I am sorry to read you had issues with the parking and the heating in the room. We do offer portable heater at reception if needed. I do apologise again for all the inconveniences caused to you.Kind Regards,Melisa

8/10 Bueno

Daniel, Arlington

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Early checkin is difficult.
Se hospedó 1 noche en octubre de 2023
Respuesta de Melisa, el 14 oct. 2023
Dear Daniel,Thank you for your feedback.I do apologise because you had issues checking in earlier. We offer early check in which is subject to availability.

4/10 Malo

Simon

Se hospedó 1 noche en octubre de 2023
Respuesta de Melisa, el 10 oct. 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Aceptable

yanira

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicios
I loved the grounds and the room. I did not like that you had to book a table for dinner
Se hospedó 2 noches en septiembre de 2023
Respuesta de Melisa, el 1 oct. 2023
Dear Guest,Thank you for your feedback.

10/10 Excelente

scott

Se hospedó 1 noche en septiembre de 2023
Respuesta de Melisa, el 22 oct. 2023
Dear Scott,Thank you for taking the time to share your feedback through guest assistance. I was delighted to see that you enjoyed your stay with us.I look forward to being able to welcome you back to the property again soon.Kind regardsMelisa

10/10 Excelente

Russell

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de Melisa, el 2 oct. 2023
Thank you for your feedback!

6/10 Aceptable

Thomas

Se hospedó 1 noche en septiembre de 2023
Respuesta de Melisa, el 22 oct. 2023
Dear Thomas,Thank you for taking the time to share your feedback through guest assistance. I am glad to see that you enjoyed part of stay with us.I look forward to being able to welcome you back to the property again soon.Kind regardsMelisa

6/10 Aceptable

Rob

Viaje familiar
It was okay…
Hotel grounds are lovely but the rooms we stayed in were a bit dated. Beds were okay but not the comfiest. Mostly clean but a few areas in the bathroom that had hairs (not from us) and bath mat had a lot of mould. One of the rooms had a faulty door handle and the key often would stop working in it (it was nowhere near electronic devices) so had to go to reception several times to get into the room.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Melisa, el 28 sept. 2023
Thanks for staying with us. We appreciate your feedback and i do apologise for all the inconveniences caused to you during your stay.

10/10 Excelente

SHEILA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de Melisa Barb, el 3 nov. 2023
Dear Sheila,I am glad you enjoyed your stay with us. We look forward welcoming you to our hotel again.Kind Regards,Melisa Barb

2/10 Terrible

Andrew

No le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en septiembre de 2023
Respuesta de Melisa, el 19 sept. 2023
Dear Guest,I am sorry you did not enjoy your stay with us

10/10 Excelente

Katarzyna

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We’ve stayed for one night. The area is beautiful with plenty of space and views. What I would only change is that we’ve stayed during the hottest weekend of the year and there is no air conditioning in the rooms, however thanks to fan in the room and very kind receptionist that went extra mile to get us lots of ice, we had enjoyable time. We loved the swimming pool too- very clean and quiet.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Melisa, el 12 sept. 2023
Dear guest,I am glad to read that you enjoyed your stay with us!We look forward welcoming you to our hotel again

8/10 Bueno

Ian

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I am disabled and rely on a mobility scooter. Cons: Ramp to terraced garden was difficult to negotiate but fortunately I can walk a few meters so parked the scooter by the ramp. Couldn't fit my scooter in the room so parked in the corridor. Food and dirty dishes left outside all afternoon. Chips not cooked properly with sandwich. Food pricey and poor menu choice. Disabled facilities by swimming pool very shabby and locker door hanging off the hinges though this was fixed two days after I reported it. Poor wifi in my room. Pros: The hotel is in a beautiful setting with some incredible trees. The main corridor on the ground floor was ramped perfectly for every change of level. Very easy to get to my room (110) at the far end of the building. Access through the bar and main entrance was also excellent. The room was small but clean and functional and the bed was very comfortable. I slept very well. Very warm temperatures while we were there, but our room was cool and a fan was provided. All the staff were lovely, cheery and happy to have a little chat, this really adds to the atmosphere of this very impressive building. The swimming pool was excellent. A good size and again, the staff were great. Overall, I wouldn't let the few negatives put me off and will definitely return. Highly recommended.
Se hospedó 4 noches en septiembre de 2023
Respuesta de Melisa, el 8 sept. 2023
Thanks for staying with us. We appreciate your feedback!