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Opiniones de Village West Resort & Hotel

2.5 out of 5
Village West Resort & Hotel
20785 170th St, Spirit Lake, IA

Opiniones

5.8
Puntuación de 10, es decir, Excelente. Basada en 16 de 146 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 26 de 146 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 46 de 146 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 41 de 146 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 17 de 146 opiniones" "

6.0/10

Limpieza

6.6/10

Servicio y personal

5.8/10

Servicios

5.2/10

Condiciones de la propiedad

6.2/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Andrew

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en enero de 2024

6/10 Aceptable

Jamie

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Filthy rooms, friendly staff
The staff was friendly, but the room was FILTHY. Food, wrappers, empty beverage containers... sticky surfaces clearly not cleaned, the bathroom sink wasn't cleaned and neither was the bathroom floor!! It sounds like I am exaggerating, but I am NOT! I've never seen anything like this before. Also, the hotel property is in a state of disrepair. It looks half-abandoned.
Left on the floor of hotel room.
Also on the floor of hotel room.
Se hospedó 2 noches en enero de 2024

4/10 Malo

Ang

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Paper thin walls, very noisy, beds are hard as a rock, very outdated and needs more upkeep. Not worth the $100 dollars a night.The staff for the most part were nice.
Se hospedó 2 noches en septiembre de 2023

8/10 Bueno

Greg

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Julie

Le gustó: Servicio y personal
Beds were really hard, not to confortable. Room was not stocked with towels and could be cleaner. Staff was so polite and helpful.
Se hospedó 1 noche en septiembre de 2023

4/10 Malo

Sally

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Initial greeting at check in was poor and not aware of how Expedia finance works, no wifi in the room, small tv, fire detector falling from ceiling, sink faucet leaking, no outside door locks, shrubs overgrown, towels old/worn, and overall VERY VERY OUTDATED vintage 1980's. Although the area is great (Okoboji), this room and amenities (or lack of any) is not worth the price paid. I would estimate a $85-90/night would be more appropriate.
Se hospedó 2 noches en septiembre de 2023

4/10 Malo

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Throwback hotel and not in a good way
This hotel is one of the worst in which I have stayed in a long time. The entire facility is extremely run down and dirty. The room furniture is dorm-room quality/condition, and the bed featured a thin mattress and plastic covering and a bedspread that is straight out of the 80s. The restaurant was closed (in a tourist town on a holiday weekend), and several public bathrooms were out of order, as were half of the games in the "arcade". I would not have sat in that hot tub on a dare. WiFi is only available in the lobby, not in the rooms, which don't feature any appliances like a refrigerator or a microwave, despite being nowhere near anyplace to buy food. The only bit of updating was a small flat screen tv. Frankly, I was a little surprised it came with cable stations. The "beach" is small and quickly crowded. The water's edge is maybe forty yards in width. In four days I didn't see any sign of a housekeeping staff anywhere. There were a lot of threats of additional charges for leaving the room in "excessive disarray," but I saw candy wrappers up on top of hallway lights that had been there long enough to support cobwebs. If I had gotten this room at a serious bargain, I could have perhaps looked past the shabby condition and hall monitor atmosphere, but I paid the more per night ($220 on average) than I would have at a chain hotel that would have provided 21st century accommodations. Unless you are desperate and this is the only option, do not waste your money.
Se hospedó 3 noches en septiembre de 2023

6/10 Aceptable

Craig

Viaje familiar
Le gustó: Limpieza y servicio y personal
What I liked: - staff was courteous and friendly - boathouse bakery had nice breakfast at reasonable cost What I didn't like: - Weird power outlet wiring in room - single light switch controlled power to all outlets except the bathroom so in order to charge devices overnight we had to unscrew lightbulbs. No information available about this. - Wifi only available in the lobby.
Se hospedó 2 noches en agosto de 2023

4/10 Malo

Connie

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Property has potential but needs to be upgraded.
Se hospedó 2 noches en agosto de 2023

4/10 Malo

Sean

Viaje en pareja, Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Has three separate pools and a beach. Beach was nice but as a whole basically everything else on property is outdated or doesn’t work and staff shows a serious lack of effort or care for the guests. To the point of the owner actually approached us and at least one other couple, that I know of throwing a fit and a temper tantrum about parking while yelling and swearing at us while I had my daughter with me and was trying to back into a spot to unload items. Rooms were musty and had not been cleaned as there were crumbs everywhere. The bedding had multiple visual stains. Called front desk at 9:00 am to get clean towels and at 9:00 pm still had not received any even after offering to come get them. Finally a staff member after groaning about it brought three towels and said he was sorry that they were short staffed. I could go on, but I will just say that for almost $300.00/ night I would look elsewhere…!
Se hospedó 2 noches en agosto de 2023

6/10 Aceptable

Sandra

Viaje en grupo
Le gustó: Servicio y personal
No le gustó: Limpieza
Room was dirty
The room was dirty. Cheese popcorn on the floor next to the bed. A used washcloth on the floor in the bathroom in between the tub & the toilet. Black marks on the sheets (like from a suitcase)? The restaurant/bar was closed until further notice. However, the staff at the front desk were very friendly and helpful.
Se hospedó 2 noches en agosto de 2023

4/10 Malo

Cliente verificado

No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
The A/C in our room kept shutting off. The pillows on our beds were pretty flat. Indoor pool wasn't too bad. The hot tub had peeling paint. Entire resort is kind of run down.
Se hospedó 3 noches en julio de 2023

10/10 Excelente

Pablo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en julio de 2023

4/10 Malo

Cathy

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Time to Update! Horrible Accommodations!
The gentleman who checked us in was great! Super friendly! Unfortunately, that was the only good thing about our stay. We stayed in the hotel portion by the tennis courts. The landscaping was so overgrown that it covered the sidewalk and we had to walk onto the grass to get to the door. The room was not clean. We found a used Arnold's Park wristband, an earring and a child's toy on the floor between the 2 beds. Your website says there are 2 restaurants on site. Both were closed. We took our granddaughter to the arcade. There were 2 change machines and neither worked. Went back to front desk for quarters and then ended up losing half of them in games that took the money, but didn't work. This place needs some SERIOUS TLC! If I owned a timeshare at this place, I would not be happy! I was there 15 years ago and thought it needed work then. Was hoping it had gotten better. NOPE! Will not return or recomend!!
Se hospedó 3 noches en julio de 2023

8/10 Bueno

Jeffrey

Se hospedó 2 noches en julio de 2023

4/10 Malo

Mark

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We'll never stay there again. There was used soap in the shower, one towel in the bathroom, it took 2 days to get more towels and soap. The room had no refrigerator or microwave. The walls are paper thin between rooms. I'll stop complaining here
Se hospedó 3 noches en julio de 2023

8/10 Bueno

Kenneth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Property had a lot of extras to use like the beach tennis court pool mini golf rooms were OK
Se hospedó 2 noches en julio de 2023

4/10 Malo

Tara

Viaje familiar con niños
No le gustó: Limpieza y condiciones de la propiedad
Our room waa filthy. The bed looked like someone had already slept on it, there was spilled coffee all over the cupboards, dried up moldy apple and muffin wrapper behind dresser, used coffee packet in coffee maker, and bath tub didnt drain properly so you had to stand in 6in of water..
Se hospedó 1 noche en julio de 2023

4/10 Malo

Karen

Viaje familiar
No le gustó: Limpieza y servicio y personal
H
Se hospedó 7 noches en julio de 2023

10/10 Excelente

Kelly

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
So quiet and peaceful. Right next to the trails. Perfect place for cycling weekend.
Se hospedó 2 noches en junio de 2023
Respuesta de fun, el 15 jun. 2023
Thank you for the positive review! We are glad we enjoyed your stay and hope to see you again soon!

10/10 Excelente

Jill

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2023

6/10 Aceptable

Cliente verificado

Viaje familiar
No le gustó: Servicio y personal y condiciones de la propiedad
Good enough for a couple dudes.
Good enough to sleep at. Beds were very tired, decor is from 1992...but again, its a decent place to lay your head down for a few hours.
Se hospedó 2 noches en enero de 2023

8/10 Bueno

Bradford, Brooklyn Park

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
As season is winding down, resort was quiet which was nice. Great location for exploring West Okoboji, Arnolds Park, Milford and Spirit Lake.
Se hospedó 2 noches en septiembre de 2022

2/10 Terrible

Nancy

Viaje familiar
Le gustó: Servicios
No le gustó: Limpieza y servicio y personal
I liked the arcade and pool and hot tub
Se hospedó 2 noches en septiembre de 2022

4/10 Malo

Kimberely

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Updates needed
First, we had difficulty finding our room. We checked in at nighttime, and there were few lights on the property. They need better signage. The room was extremely dated—and not terribly clean. The mattresses were worn out and the shower was a disaster. The building that we stayed in was an older one. Updates are needed badly.
Se hospedó 1 noche en septiembre de 2022

4/10 Malo

Roger

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beds were very uncomfortable, carpet had hair pins under the table and crumbs around the bed, never saw any staff after checking in, no cups for coffee. Would have changed location but there was nothing else available!
Se hospedó 3 noches en septiembre de 2022

4/10 Malo

Donald

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Front desk personnel was not so friendly. Directions to our building were totally messed up. The outside to get into the building was not secured at any time while we were there. The room was definitely dated, small tv, no refrigerator or microwave. The noise level was very disturbing, between the ice machine noise and the water in the shower of our room and the adjoining rooms, little rest for a traveler. Rate this as one of the worst stays ever.
Se hospedó 1 noche en septiembre de 2022

8/10 Bueno

Chantal

Se hospedó 1 noche en septiembre de 2022

6/10 Aceptable

Carrie

Viaje en grupo
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Feeling the strain, and it shows
First room was stripped, no bedding…front desk was so apologetic. 2nd room was upgrade…meaning a balcony, however it had an odor of old, no towels, and everything was unplugged! This place is dated, our room smelled musty, and the cleaning was subpar, but the front desk staff was great…and just like everywhere, they feel the strains of lack of workers, especially cleaners. They explained that they hire an outside company who marked the rooms as clean, and couldn’t have been more apologetic and accommodating. The property is huge, and I imagine there will always be something that slips between the cracks. I stayed in Sept, so season was over, meaning no restaurant or bar, so no review of those. Overall, for what I paid and location, I’m satisfied. I wish it had been cleaner, but sometimes ya gotta deal. I’d stay again for the front desk staff and location, but I’d demand my room be inspected first.
Se hospedó 1 noche en septiembre de 2022

6/10 Aceptable

Teresa

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Review
This is an amazing property but it is old and the condition of the room and building that was apparent. The bedspreads were stained and the mattresses very old. The ice bucket was cracked down the middle and the flooring was dirty. We have stayed in the time shares years ago and it doesn't look like much has changed. The beach was nice.
Se hospedó 1 noche en agosto de 2022

6/10 Aceptable

Tammy

Viaje en grupo
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2022

8/10 Bueno

Lindsey

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place for young kids! They were short staffed, so we did not get daily room cleaning, but they accommodated when requested. Would book again.
Se hospedó 4 noches en junio de 2022

8/10 Bueno

Lexie

Viaje familiar con niños
Le gustó: Servicio y personal y servicios
No le gustó: Condiciones de la propiedad
The overall property has been neglected for what appears to be a long time
Se hospedó 3 noches en julio de 2022

4/10 Malo

Paul

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No WiFi Room was quite dirty at arrival Staff was not helpful No amenities
Se hospedó 2 noches en julio de 2022

6/10 Aceptable

jason

Viaje familiar
No le gustó: Condiciones de la propiedad
Se hospedó 3 noches en julio de 2022

2/10 Terrible

Todd

Viaje familiar
No le gustó: Servicios y condiciones de la propiedad
Ants in the room everywhere
Se hospedó 2 noches en julio de 2022

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
Se hospedó 2 noches en junio de 2022
Respuesta de Village West Resort and Hotel, el 1 jul. 2022
Thanks

6/10 Aceptable

Kimberely

No le gustó: Servicio y personal y condiciones de la propiedad
Very Average
Room was dated and no maid service during our 2 day stay. Rate was cheap. About right for a room like this. Looks like they haven’t put much money back into the resort over the years. Kinda sad. Used to be a high-end resort. Not anymore!!
Se hospedó 1 noche en mayo de 2022
Respuesta de Village West Resort and Hotel, el 1 jul. 2022
Thanks

6/10 Aceptable

Mike

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
Okay, if you don't stay inside the room long.
The hotel is a bit dated but very clean. The beds are located on the wall I would have expected to see the TV and dresser. From bed you looked at the Door, very weird for a suite. Speaking on the beds, they are incredibly uncomfortably firm almost to the extreme and causing discomfort. I will think twice before going back to stay there.
Se hospedó 2 noches en mayo de 2022
Respuesta de Village West Resort and Hotel, el 1 jul. 2022
Thanks

8/10 Bueno

Kelsee

Viaje en grupo
Le gustó: Limpieza y servicio y personal
Nice
This hotel is very outdated and no WiFi. But we did not spend a lot of time in the hotel. Just for somewhere warm to sleep. Front desk is very friendly
Se hospedó 2 noches en enero de 2022
Respuesta de Village West Resort and Hotel, el 16 feb. 2022
Thank you for your review Kelsee.

10/10 Excelente

Katie

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property looked very nice and it was easy to walk to wherever I needed to go. It was quiet and the staff were very friendly.
Se hospedó 2 noches en octubre de 2021
Respuesta de Village West, el 6 dic. 2021
Thank you for your review, Katie. I'm glad you enjoyed your stay here.

2/10 Terrible

Tom

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Sheets and towels appeared to come from a thrift store. No refrigerator. Had to change our own sheets and towels. No restaurant facilities except for a counter cafe open from 7:30am - 10 am. This is NOT a resort. It is 50 years old and not well kept or maintained. The "resort" staff and management were certainly not open to making accommodations on the bill; nor were they concerned about me making comments on expedia or social media.
Se hospedó 4 noches en julio de 2021

6/10 Aceptable

Kinsey

Le gustó: Servicio y personal
Se hospedó 2 noches en septiembre de 2021

10/10 Excelente

Rodney, Duncombe

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was Great just Great
Se hospedó 1 noche en septiembre de 2021

6/10 Aceptable

Tammi

Viaje familiar
Le gustó: Limpieza y servicio y personal
The room we had did not have a fridge or microwave. Beds were hard. The property has an arcade and miniature golf both have gone down hill over the years we have stayed there. The views are great by the lake amd staff was friendly.
Se hospedó 1 noche en septiembre de 2021

10/10 Excelente

Juan Antonio

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2021

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en septiembre de 2021

8/10 Bueno

Sarah

Viaje en pareja
Le gustó: Servicio y personal y servicios
No le gustó: Limpieza
The property is very quiet, family friendly, lots of activities, public areas were very clean, and lots of activities and areas to explore.
Se hospedó 1 noche en septiembre de 2021

4/10 Malo

David

Se hospedó 4 noches en septiembre de 2021

4/10 Malo

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bed was hard as a rock. Not comfortable. Great beach though. Went fishing almost everyday. Easy to get around. Needs updating.
Se hospedó 3 noches en agosto de 2021