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Opiniones de Holiday Inn Express Spokane-Valley, an IHG Hotel

2.5 out of 5
Holiday Inn Express Spokane-Valley, an IHG Hotel
9220 East Mission, Spokane Valley, WA

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 448 de 805 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 234 de 805 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 71 de 805 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 29 de 805 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 23 de 805 opiniones" "

8.8/10

Limpieza

9.0/10

Servicio y personal

8.6/10

Servicios

8.6/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Alfredo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very good
Se hospedó 2 noches en agosto de 2023
Respuesta de Jessica Glasson, GM, el 8 ago. 2023
Alfredo,Thanks for your positive feedback. We look forward to seeing you here again soon.

10/10 Excelente

Angel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything is good the only problem we ask for room service and don’t do the beds
Se hospedó 2 noches en agosto de 2023
Respuesta de Jessica Glasson, GM, el 7 ago. 2023
Angel,Thank you for enjoying your stay. Our housekeeping stayover service includes remaking beds with existing linen, unless personal belongings are left on beds. Changing out linen is available upon request. We look forward to seeing you here again soon.

10/10 Excelente

Noemi

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excelente
Se hospedó 1 noche en agosto de 2022
Respuesta de Jessica Glasson, GM, el 22 ago. 2022
Noemi,Thank you for your feedback. We look forward to seeing you here again soon!

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
La ubicación del hotel es buena pero me e hospedado han tés en estos hoteles y son mejor más limpios y mejores desayunos en la habitación había una cucaracha cosa que en los otros la limpieza es muy buena
Se hospedó 1 noche en julio de 2021
Respuesta de RJ, el 4 ago. 2021
Hello, Thank you very much for the feedback about your stay with us. I'm sorry to hear that you found a cockroach in your room and the room wasn't clean to your standards. We would like to show you that this stay was an exception and not the standard and would like to see you again the next time you come to Spokane Valley.

8/10 Bueno

Maria, Seattle

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy buena calidad-precio. Personal agradable y atento.
Se hospedó 1 noche en noviembre de 2019
Respuesta de Jessica Glasson, GM, el 12 nov. 2019
Maria, Thank you for enjoying our hotel and a great value. We look forward to seeing you here again soon.

2/10 Terrible

Brandon

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Shower was broken and I could not shower at all. Kids were all over the hotel and the room above us kept jumping late into the night. I called the front desk 5 times about it before they stopped. Our beds were literally shaking from the people above us jumping and so I didn’t get to bed until after midnight. Absolutely horrible service and no running water in a room? It’s absolutely unacceptable.
Se hospedó 1 noche en mayo de 2024
Respuesta de Jessica Glasson, GM, el 7 may. 2024
Brandon,I am sorry to hear that noise from other guests and an issue with the shower prevented you from fully enjoying your stay with us. I know that both issues were addressed during your stay, but we will review with our team if there could have been a swifter solution. We look forward to another opportunity to impress you.

10/10 Excelente

Kristina

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Nice room, friendly staff, and they make cookies in the evening
Se hospedó 2 noches en abril de 2024
Respuesta de Jessica Glasson, GM, el 22 abr. 2024
Kristina,Thank you for your kind words to our rooms and service - and for enjoying the cookies! We look forward to your next great stay with us.

10/10 Excelente

Sinar, Maple Valley

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I was in town for a convention. Pros: The hotel is located right off of the exit 187 (I-90 E), 17 minutes away from downtown Spokane (for Seattle people that’s so close by). So I could avoid those too many homeless people in DT Spokane. Quiet neighborhood, parking lot is a lot, I can’t vouch for safety but I didn’t see or experience anything bad during stay. Staff are very cordial, helpful and friendly (I engaged with front office staff and dining room staff). Room was clean and tidy and has standard amenities. I stayed in first floor with one door accessible to the parking area - but no noises or disturbances. I was able to do my work while in the room. Bed was clean. I was able to rest both nights. Cons: There’s a trick on how to use the card key for doors. Is it because my room has access to parking lot so it takes certain ways to keep it safe and secure? We figured it out (staff and I worked it). The landline phone in my room didn’t seem to work. If I had a situation with my mobile phone, I’d have to walk to the front office for a help instead of call. No biggy but would’ve been better to remove it rather than sitting there for no purpose. Thank you
Se hospedó 2 noches en abril de 2024
Respuesta de Jessica Glasson, GM, el 22 abr. 2024
Sinar,Thank you for sharing such a detailed review of your experience staying with us. It is a pleasure to hear that our location and amenities offered just what you needed. We will check on the phone in that room to make sure it is working properly. We look forward to seeing you here again soon.

6/10 Aceptable

Chillee

Le gustó: Limpieza
Se hospedó 3 noches en abril de 2024
Respuesta de Jessica Glasson, GM, el 18 abr. 2024
Chillee,I am sorry that you were not fully impressed with your stay. We look forward to another opportunity to serve you and hope to meet the mark for five stars.

8/10 Bueno

Bruce

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
good for our stop over going through Spokane
Se hospedó 1 noche en abril de 2024
Respuesta de Jessica Glasson, GM, el 8 abr. 2024
Bruce,Thank you for making us part of your trip! We look forward to your next great stay with us.

10/10 Excelente

Ana

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My kids enjoy the time at the pool, breakfast and cookies 😅
Se hospedó 1 noche en marzo de 2024
Respuesta de Jessica Glasson, GM, el 8 mar. 2024
Ana,Thank you for loving our amenities, and we love the cookies too! We look forward to seeing you here again soon.

10/10 Excelente

Mary

Viaje en pareja
Easy to get to and fabulous breakfast in the morning
Se hospedó 1 noche en febrero de 2024
Respuesta de Jessica Glasson, GM, el 27 feb. 2024
Mary,Thank you for loving our hot breakfast options and staying with us. We look forward to welcoming you back soon.

10/10 Excelente

Melissa

Viaje en grupo, Viaje en pareja, Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Hotel was clean. Beds were comfortable. Staff was very nice and helpful
Se hospedó 1 noche en febrero de 2024
Respuesta de Jessica Glasson, GM, el 22 feb. 2024
Melissa,Thank you for your kinds words about our rooms and service. We look forward to seeing you here again soon.

10/10 Excelente

Tyler

Viaje en grupo, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Perfect for a night
Se hospedó 1 noche en febrero de 2024
Respuesta de Jessica Glasson, GM, el 19 feb. 2024
Tyler,Thank you for your positive feedback on your stay! We look forward to seeing you here again soon.

10/10 Excelente

Amanda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Get a away weekend
It was a nice room and stay. Everything was within walking distance or a 5 min drive.
Se hospedó 1 noche en febrero de 2024
Respuesta de Jessica Glasson, GM, el 19 feb. 2024
Amanda,Thank you for loving your stay with us in Spokane Valley! We look forward to seeing you again soon.

10/10 Excelente

Anthony, ROUND MOUNTAIN

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Jessica Glasson, GM, el 6 feb. 2024
Anthony,Thank you for five stars! We look forward to your next great stay with us.

10/10 Excelente

Scott

Se hospedó 3 noches en febrero de 2024
Respuesta de Jessica Glasson, GM, el 27 mar. 2024
Scott,Thanks for 5 stars! We look forward to seeing you here again soon.

10/10 Excelente

Kevin

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Jessica Glasson, GM, el 5 feb. 2024
Kevin,Thank you for the positive feedback! We look forward to seeing you here again soon.

8/10 Bueno

Robert

Se hospedó 2 noches en enero de 2024
Respuesta de Jessica Glasson, GM, el 27 mar. 2024
Robert,Thanks for your positive feedback! We look forward to seeing you here again soon.

10/10 Excelente

Rodrigo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Top
Se hospedó 2 noches en enero de 2024
Respuesta de Jessica Glasson, GM, el 29 ene. 2024
Rodrigo,Thank you for five stars! We look forward to seeing you here again soon.

10/10 Excelente

AISHA, CLARKSTON

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
My kiddos loved the board games they had in the lobby.
Se hospedó 2 noches en enero de 2024
Respuesta de Jessica Glasson, GM, el 29 ene. 2024
Aisha,Thank you for finding some fun and enjoying your stay with us. We look forward to seeing you here again soon.

10/10 Excelente

Lynn

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
helpful and effcient
the 2 night managers, Jared and Jacob were extremely helpful in solving problem and excellent service. the entire staff are friendly and efficient.
Se hospedó 4 noches en diciembre de 2023
Respuesta de Jessica Glasson, GM, el 29 ene. 2024
Lynn,Thank you for the kind words about our team. We look forward to your next great stay with us.

10/10 Excelente

Liz

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Place was super clean all amenities were very new I will definitely be booking here again!
Se hospedó 2 noches en diciembre de 2023
Respuesta de Jessica Glasson, GM, el 18 dic. 2023
Liz,Thank you for your kind words. We look forward to seeing you here again soon.

10/10 Excelente

karl

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Door handle in the bathroom didn't lock and the handle was a bit wonky. Wasn't really a big deal so we just informed staff upon checkout. Good location. Nice breakfast. Pool was warm. Overall a good experience. I didn't rate area around the property as I used to live there and was already familiar with it.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Jessica Glasson, GM, el 14 dic. 2023
Karl,Thank you for sharing your experience and enjoying our indoor pool and hot breakfast! We will be sure to look at the door handle, thanks for the heads up to our team. We look forward to seeing you here again soon.

4/10 Malo

Gary

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Britney

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel was in a very quiet location, and right off the highway, which made it very convenient for our stay. The staff was very friendly and welcoming.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jessica Glasson, GM, el 5 dic. 2023
Britney,Thank you for your kinds words about our team and our location. We look forward to seeing you here again soon.

10/10 Excelente

Susan

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great stay. Looking forward to our next stay
Se hospedó 5 noches en noviembre de 2023
Respuesta de Jessica Glasson, GM, el 5 dic. 2023
Susan,Thank you for enjoying your time with us. We look foward to welcoming you back soon.

8/10 Bueno

Brian

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Business stay
Se hospedó 3 noches en noviembre de 2023
Respuesta de Jessica Glasson, GM, el 20 nov. 2023
Brian,Thanks for your positive feedback. We look forward to seeing you here again soon.

2/10 Terrible

Gary

Se hospedó 1 noche en noviembre de 2023
Respuesta de Jessica Glasson, GM, el 20 nov. 2023
Gary,I am sorry that you were not impressed with your stay as most of our guests are. We look forward to another chance to change your mind.

10/10 Excelente

Patricia

Se hospedó 2 noches en noviembre de 2023
Respuesta de Jessica Glasson, GM, el 14 nov. 2023
Patricia,Thanks for your positive feedback! We look forward to seeing you here again soon.

2/10 Terrible

Gary

Se hospedó 1 noche en noviembre de 2023
Respuesta de Jessica Glasson, GM, el 14 nov. 2023
Gary,I am sorry we did not impress you on your stay. Please let us know what we can address to ensure it is not a repeated experience.

10/10 Excelente

Jourdan

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great pool area! Great breakfast & evening cookie service 👍👍
Se hospedó 2 noches en noviembre de 2023
Respuesta de Jessica Glasson, GM, el 10 nov. 2023
Jourdan,Thank you for enjoying the indoor pool & hot tub and the fresh baked cookies! We look forward to your next great stay with us.

8/10 Bueno

Gary

Se hospedó 1 noche en noviembre de 2023
Respuesta de Jessica Glasson, GM, el 10 nov. 2023
Gary,Thanks for your review. We look forward to seeing you here again soon.

8/10 Bueno

ALAN, Prosser

Se hospedó 2 noches en noviembre de 2023
Respuesta de Jessica Glasson, GM, el 5 dic. 2023
Alan,Thanks for your positive feedback! We look forward to seeing you here again soon.

10/10 Excelente

ALAN, Prosser

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I was impressed that everything worked and was easy to operate. With only one exception: managing room temperature. Also, the breakfast was well above average.
Respuesta de Jessica Glasson, GM, el 10 nov. 2023
Alan,It is a pleasure to hear you enjoyed a great hot breakfast. I am sorry the thermostat wasn't as easy as other features, but we will look into programming options for easier use. We look forward to seeing you here again soon.

8/10 Bueno

Bethany

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything was clean, tidy, and looked new. The staff was friendly and helpful. The burger place across the parking lot was a tasty end to a long day. The bed was a little hard for my taste and even after adjusting the thermostat the room was a little warm for sleeping. The walls were very thin, thankfully we did not have any noisy neighbors but we could definitely hear anytime the people in the room above walked at all.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jessica Glasson, GM, el 7 nov. 2023
Bethany,Thank you for enjoying your stay with us, and dinner at Pint House pub and restaurant. I am sorry that noise from other guests and the temperature disturbed part of your sleep. You can definitely add requests like a top floor preference to future stays to limit noise from above. Thanks again and we look forward to seeing you here again soon.

10/10 Excelente

Katrina

Se hospedó 1 noche en noviembre de 2023
Respuesta de Jessica Glasson, GM, el 5 dic. 2023
Katrina,Thanks for your positive feedback! We look forward to seeing you here again soon.

4/10 Malo

Gary

Se hospedó 1 noche en octubre de 2023
Respuesta de Jessica Glasson, GM, el 30 oct. 2023
Gary,I am sorry that you were not impressed with your stay as most of our guests are. We look forward to another chance to change your mind.

10/10 Excelente

Forrest

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Jessica Glasson, GM, el 24 oct. 2023
Forrest,Thanks for your positive feedback and we look forward to seeing you here again soon.

2/10 Terrible

Gary

Se hospedó 1 noche en octubre de 2023
Respuesta de Jessica Glasson, GM, el 30 oct. 2023
Gary,I am sorry that you were not impressed with your stay as most of our guests are. We look forward to another chance to change your mind.

10/10 Excelente

Jon

Se hospedó 1 noche en octubre de 2023
Respuesta de Jessica Glasson, GM, el 23 oct. 2023
Jon,Thanks for your great feedback and we look forward to seeing you here again soon.

2/10 Terrible

Gary

Se hospedó 1 noche en octubre de 2023
Respuesta de Jessica Glasson, GM, el 23 oct. 2023
Gary,I am sorry we did not impress you on your stay. Please let us know what we can address to ensure it is not a repeated experience.

10/10 Excelente

Sherry

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Only stayed one night, but it was easy to get to off the highway, staff was very nice and friendly, bed was comfortable - just what we needed.
Se hospedó 1 noche en octubre de 2023
Respuesta de Jessica Glasson, GM, el 20 oct. 2023
Sherry,Thank you for sharing your review. It is a pleasure to hear you enjoyed your time with us, even for a short stay.

10/10 Excelente

Cliente verificado

Se hospedó 2 noches en octubre de 2023
Respuesta de Jessica Glasson, GM, el 7 nov. 2023
Dennis,Thank you for your positive feedback. We look forward to seeing you here again soon.

10/10 Excelente

Robbie

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great Place to stay will for sure stay there again
Se hospedó 2 noches en octubre de 2023
Respuesta de Jessica Glasson, GM, el 13 oct. 2023
Robbie,Thanks for your great feedback and we look forward to your next great stay with us!

10/10 Excelente

Jade

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great! Easy check in, convenient location, felt safe, fantastic breakfast. Would stay here again.
Se hospedó 1 noche en octubre de 2023
Respuesta de Jessica Glasson, GM, el 9 oct. 2023
Jade,Thank you for your kudos to our hot breakfast and welcoming service! We look forward to seeing you here again soon.

6/10 Aceptable

Nora

Viaje familiar
Le gustó: Servicio y personal
Overall it was okay. I had issues with noise. You could hear the road noise during night which interrupted your sleep. The floor was squeaky so you could hear people upstairs moving early morning. Some of the toasts were mouldy for the breakfast
Se hospedó 1 noche en octubre de 2023
Respuesta de Jessica Glasson, GM, el 9 oct. 2023
Nora,I am sorry to hear that noise from outside of the room and parts of the breakfast let you down. Please request a top floor or specific location for your room for your next stay and we will review with the breakfast team. We look forward to another opportunity to fully impress you.

10/10 Excelente

Ambur

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Easy fast check in, friendly and helpful staff and clean updated room! Would stay again.
Se hospedó 1 noche en octubre de 2023
Respuesta de Jessica Glasson, GM, el 9 oct. 2023
Ambur,Thank you for loving our newly renovated rooms and friendly service! We look forward to your next great stay with us.

10/10 Excelente

Mark, Bowling Green

Se hospedó 3 noches en septiembre de 2023
Respuesta de Jessica Glasson, GM, el 9 oct. 2023
Mark,Thanks for your positive feedback. We look forward to seeing you here again soon.

10/10 Excelente

Sheryl

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
First time staying at this hotel. Clean and comfortable beds. Staff was nice . Close to the freeway, restaurant and coffee stand
Se hospedó 1 noche en septiembre de 2023
Respuesta de Jessica Glasson, GM, el 30 oct. 2023
Sheryl,Thank you for your kind words to our team, hotel, and location. We look forward to seeing you here again soon.