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Opiniones de Best Western Clearlake Plaza

2.5 out of 5
Best Western Clearlake Plaza
3440 E Clearlake Avenue, Springfield, IL

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 276 de 628 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 233 de 628 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 78 de 628 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 22 de 628 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 19 de 628 opiniones" "

8.6/10

Limpieza

8.8/10

Servicio y personal

8.0/10

Servicios

8.4/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Antwon

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
There was no non pork meat for me to eat for breakfast
Se hospedó 2 noches en mayo de 2024
Respuesta de Jaclyn, el 27 may. 2024
Dear Antwon,On behalf of all our staff we wanna first thank you for staying with us and we would like to apoligize for the inconvienence about the non pork meat. We hope you give us another chance to make your stay one to talk about. Hope to see you next time you are in the area. Thank You

8/10 Bueno

Charles

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en mayo de 2024
Respuesta de Jaclyn, el 20 may. 2024
Dear Charles,Thank you for the feedback. We appreciate your support!

10/10 Excelente

Rita

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de Best Western Clearlake Plaza, el 16 may. 2024
Dear Rita, we are happy that you had a great experience. Hope to see you again next time you are in the area!

4/10 Malo

Peter

Se hospedó 4 noches en mayo de 2024
Respuesta de Best Western Clearlake Plaza, el 16 may. 2024
Dear Peter, Thank you for taking the time to rate your stay with us. We hope you will give us another opportunity to provide you with an exceptional experience.

6/10 Aceptable

William

Se hospedó 1 noche en mayo de 2024
Respuesta de Jaclyn, el 9 may. 2024
Dear William,On behalf of all our staff we wanna first thank you for staying with us and we would like to apoligize for the inconvienence about the room. We hope you give us another chance to make your stay one to talk about. hope to see you next time you are in the area. Thank You

6/10 Aceptable

Jeffrey, Somerville

Se hospedó 1 noche en mayo de 2024
Respuesta de Jaclyn, el 7 may. 2024
Dear Jeffrey,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

6/10 Aceptable

Lise

Viaje de negocios
No le gustó: Condiciones de la propiedad
The front desk girl could be friendlier. The rooms are run down and outdated.
Se hospedó 1 noche en mayo de 2024
Respuesta de Best Western Clearlake Plaza, el 3 may. 2024
Dear Lise, Thank you for taking the time to rate your stay with us. I hope you will give us another opportunity to provide you with an exceptional stay.

8/10 Bueno

John

Se hospedó 1 noche en mayo de 2024
Respuesta de Jaclyn, el 26 may. 2024
Dear John,What a pleasure it was to hear about your positive experience with us.We appreciate you taking the time to give us feedback from your stay with us.

10/10 Excelente

Vicki L

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Jaclyn, el 20 abr. 2024
Dear Vicki,We truly appreciate the feedback! We are so happy that you had a great experience. We hope you come visit us again soon!

8/10 Bueno

jerry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The only downside of this stay was the pet charge. Most charge in the $10 dollar range where their charge was $40. Excessive.
Se hospedó 1 noche en marzo de 2024
Respuesta de Jaclyn, el 5 mar. 2024
On behalf of all our staff we wanna first thank you for staying with us and we would like to apoligize for the inconvienence about the pet charge. We hope you give us another chance to make your stay one to talk about. hope to see you next time you are in the area. Thank You

10/10 Excelente

Ray

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Had a good experience need new mattress but other than that everything was good
Se hospedó 2 noches en febrero de 2024
Respuesta de Jaclyn, el 12 feb. 2024
Thank you for the feedback. We appreciate your support!

8/10 Bueno

julie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Just what we needed, good value, great staff.
Se hospedó 1 noche en febrero de 2024
Respuesta de Jaclyn, el 12 feb. 2024
Thank you for the feedback. We are so happy to hear that you had a great experience. We appreciate your time and support!

8/10 Bueno

Sonja

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
The property is a bit worn and the back of the building looks a bit sketchy at night, but everything was very clean, the bed was comfortable, and the staff was great. Was a fine place to stay while passing through the area.
Se hospedó 1 noche en febrero de 2024
Respuesta de Jaclyn, el 12 feb. 2024
What a pleasure it was to hear about your positive experience with us.We appreciate you taking the time to give us feedback from your stay with us.

8/10 Bueno

Michael

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
.
Se hospedó 1 noche en enero de 2024
Respuesta de Jaclyn, el 1 feb. 2024
Thank you for the feedback. We appreciate your support!

10/10 Excelente

Aaron

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent stay
My room was very spacious and clean! The pool was very nice and clean. The employees were very friendly as well! The bed was comfortable and I had a great nights sleep. Excellent place to stay! Thank you!
Se hospedó 1 noche en enero de 2024
Respuesta de Jaclyn, el 27 ene. 2024
We truly appreciate the feedback! We are so happy that you had a great experience. We hope you come visit us again soon!

2/10 Terrible

Dawn

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It smelled musty. The bed was as hard and uncomfortable as sleeping on only a box spring or on the floor. Paint peeling in the bathroom. Not clean. I would not recommend this place to anyone. Way overpriced for what you get!
Se hospedó 1 noche en enero de 2024
Respuesta de Jaclyn, el 25 ene. 2024
On behalf of all our staff we wanna first thank you for staying with us and we would like to apoligize for the inconvienence about the room. We hope you give us another chance to make your stay one to talk about. hope to see you next time you are in the area. Thank You

10/10 Excelente

Dennis

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place to stay
Se hospedó 1 noche en enero de 2024
Respuesta de Best Western Clearlake Plaza, el 25 ene. 2024
Dear Dennis, Thank you for taking the time to provide us with feedback from you recent stay with us. We are happy to hear you had a great experience. Hope to see you again next time to you are town!

6/10 Aceptable

Michelle

Viaje de negocios
Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Traveler nurse..found toothbrush from previous guest in shower..breakfast did start until 7..had to be at work at 7..disappointed
Se hospedó 1 noche en enero de 2024
Respuesta de Best Western Clearlake Plaza , el 20 ene. 2024
Dear Michelle, Thank you for taking the time to leave us a review. We are very sorry for any inconvenience you may have experienced. We hope you will give us another chance to make your stay one to talk about. Thanks again & be safe

8/10 Bueno

Britnie

Le gustó: Limpieza y comodidad de las habitaciones
Room was clean, and the clerk friendly. It was a bit noisy.
Se hospedó 1 noche en enero de 2024
Respuesta de Jaclyn, el 16 ene. 2024
Thank you for the feedback. We appreciate your support!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very nice location and breakfast was nice but may have to wait to get new food to come out.
Se hospedó 1 noche en enero de 2024
Respuesta de Jaclyn, el 16 ene. 2024
Thank you for the feedback. We appreciate your support!

8/10 Bueno

Christy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Jaclyn, el 15 ene. 2024
Thank you for the feedback. We appreciate your support!

10/10 Excelente

PEGGY, HUTCHINSON

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The location was ideal for our travel plans.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Jaclyn, el 23 dic. 2023
Thank you for the feedback. We appreciate your support!

8/10 Bueno

Emily

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was very polite and helpful. The room was clean. The only issue I had was my card being double charged for the reservation, which the staff quickly helped to get resolved and provided me with extra receipts to help dispute the charge.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jaclyn, el 20 nov. 2023
Dear Emily,What a pleasure it was to hear about your positive experience with us.We appreciate you taking the time to give us feedback from your stay with us.

10/10 Excelente

Dennis

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place to stay. Nice indoor pool. Plenty of parking and quite location
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jaclyn, el 16 nov. 2023
Dear Dennis,We truly appreciate the feedback! We are so happy that you had a great experience. We hope you come visit us again soon!

10/10 Excelente

Dennis

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice place. Quiet and clean.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jaclyn, el 14 nov. 2023
Dear Dennis,We truly appreciate the feedback! We are so happy that you had a great experience. We hope you come visit us again soon!

6/10 Aceptable

Charles T

Viaje familiar
We’d stayed here before and considered it OK. Check-in was difficult because we’d booked on Expedia and clerk had difficulty finding. Key to room didn’t work/ replacement did. Breakfast area inside lobby just not very nice. Clean, food ok, staff was friendly and helpful; maybe a separate room or partition or something (too much like a lunch counter at a “truck stop”. Separate fee for pet was excessive at $40 plus tax. We expect a fee. Pet a small poodle. Check-out annoying in that I asked for receipt and they couldn’t/wouldn’t provide. Said it would be e-mailed. I had to follow-up next day as no e-mail receipt received. Referred to Expedia. Outside sign not lighted upon arrival about 7:00 PM. Told them it was difficult to find. We have/know how to use “maps”. Easy enough to improve, I think. Fairly new property.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jaclyn, el 18 nov. 2023
Dear Charles,On behalf of all our staff we wanna first thank you for staying with us and we would like to apoligize for the inconvienence about the inconvienences. We hope you give us another chance to make your stay one to talk about. hope to see you next time you are in the area. Thank You

10/10 Excelente

Lisa

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was great!
Se hospedó 10 noches en octubre de 2023
Respuesta de Jaclyn, el 14 nov. 2023
Dear Lisa,We truly appreciate the feedback! We are so happy that you had a great experience. We hope you come visit us again soon!

10/10 Excelente

John

Se hospedó 2 noches en octubre de 2023
Respuesta de Jaclyn, el 12 nov. 2023
Dear John,We truly appreciate the feedback! We are so happy that you had a great experience. We hope you come visit us again soon!

8/10 Bueno

Julie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Comfortable stay but nervous in dimly lit parking lot at night
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, Best Western Clearlake Plaza, el 7 nov. 2023
Dear Julie, Thank you for staying with us and taking the time to let us know how we did. We hope to see you again next time you are in town!

10/10 Excelente

Deborah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Jaclyn, el 28 oct. 2023
Dear Deborah,Thank you for the feedback. We appreciate your support!

6/10 Aceptable

Megan

Viaje de negocios
Le gustó: Servicio y personal y condiciones de la propiedad
it was fine
Se hospedó 2 noches en octubre de 2023
Respuesta de Best Western Clearlake Plaza, el 27 oct. 2023
Dear Megan, Thank you for providing feedback from your recent stay with us. Hope to see you again next time you are in town!

2/10 Terrible

Rick

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beyond disgusted!
This had to be the absolute dirtiest hotel I've stayed in here in the USA. I'd half way expect it in a 3rd world country, but not here.The floor was slick with grime. the tub had hair in it from previous guests. The bed was as hard as a brick. I had to wake up the front clerk when we arrived. I'd have walked out, except I had already paid and reserved the room on Hotels.com. :(
Se hospedó 1 noche en octubre de 2023
Respuesta de Jaclyn, el 26 oct. 2023
Dear Rick,On behalf of all our staff we wanna first thank you for staying with us and we would like to apoligize for the inconvienence about the dirty room, and uncomfortable bed. We hope you give us another chance to make your stay one to talk about. hope to see you next time you are in the area. Thank You

8/10 Bueno

Laurel

Se hospedó 4 noches en octubre de 2023
Respuesta de Jaclyn, el 12 nov. 2023
Dear Laurel,Thank you for the feedback. We appreciate your support!

8/10 Bueno

Michael

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Good Value
It was hard to see the hotel at night. The parking lot wasn’t lit either. Exterior was very drab. Breakfast area small and tucked into small lobby area. Didn’t use the pool. Room was clean, beds and pillows comfy. Carpet worn and soiled, kept our slippers on. Shower was good and hot. Toilet seat lid was broke and moved around a lot. Coffee was fine. This hotel worked for us while traveling. Wouldn’t want two nights or more.
Se hospedó 1 noche en octubre de 2023
Respuesta de Jaclyn, el 22 oct. 2023
Dear Michael,On behalf of all our staff we wanna first thank you for staying with us and we would like to apoligize for the inconvienence about carpet and toilet seat. We hope you give us another chance to make your stay one to talk about. hope to see you next time you are in the area. Thank You

6/10 Aceptable

Delbert

Viaje familiar
Le gustó: Limpieza
Nothing special but clean. Breakfast was terrible.
Se hospedó 1 noche en octubre de 2023
Respuesta de Jaclyn, el 22 oct. 2023
Dear Delbert,On behalf of all our staff we wanna first thank you for staying with us and we would like to apoligize for the inconvienence about the terrible breakfast. We hope you give us another chance to make your stay one to talk about. hope to see you next time you are in the area. Thank You

4/10 Malo

Panagiotis

No le gustó: Limpieza
Dirty linens
Se hospedó 1 noche en octubre de 2023
Respuesta de Jaclyn, el 19 oct. 2023
Dear Panagiotis,On behalf of all our staff we wanna first thank you for staying with us and we would like to apoligize for the inconvienence about the dirty linens. We hope you give us another chance to make your stay one to talk about. hope to see you next time you are in the area. Thank You

10/10 Excelente

Martha

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Stayed at this hotel overnight on our way home from a long weekend. Hotel is small but comfortable. Pool but no hot tub. Decent breakfast. A number of eating options close by but not within walking distance.
Se hospedó 1 noche en octubre de 2023
Respuesta de Jaclyn, el 17 oct. 2023
Dear MarthaThank you for the feedback. We appreciate your support!

10/10 Excelente

valentin gabriel

Le gustó: Condiciones de la propiedad
Se hospedó 2 noches en octubre de 2023
Respuesta de Jaclyn, el 24 oct. 2023
Dear Valentin,Thank you for the feedback. We are so happy to hear that you had a great experience. We appreciate your time and support!

6/10 Aceptable

Loretta

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Our room was great. Very clean. Breakfast was not so good. All the hot food was cold.
Se hospedó 1 noche en octubre de 2023
Respuesta de Jaclyn, el 15 oct. 2023
Dear Loretta,We truly appreciate the feedback! We are so happy that you had a great experience. We hope you come visit us again soon!

10/10 Excelente

Neil

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
What a great motel, much better than the others we have stayed in! Great place, great staff, clean and tidy, really nice breakfast to set you for the day too. Wouldn’t hesitate to stay again or recommend if a motel in this are is what you are looking for then you won’t find better
Se hospedó 1 noche en octubre de 2023
Respuesta de Best Western Clearlake Plaza , el 13 oct. 2023
Dear Neil, Thank you for taking the time to give us feedback from your recent stay with us. We are happy to hear that you had a great experience. Please come visit us again soon!

10/10 Excelente

Victoria

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Jaclyn, el 12 oct. 2023
We truly appreciate the feedback! We are so happy that you had a great experience. We hope you come visit us again soon!

8/10 Bueno

Slawomir

Se hospedó 2 noches en octubre de 2023
Respuesta de Jaclyn, el 5 nov. 2023
DEAR SLAWOMIR,Thank you for the feedback. We appreciate your support!

10/10 Excelente

Angela

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No complaints, definitely mark this location as a favorite for the future.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Best Western Clearlake Plaza, el 27 sept. 2023
Dear Angela, thank you for the feedback from your recent stay with us. We are happy to hear you had a positive experience. Hope to see you again soon!

6/10 Aceptable

Thomas

Le gustó: Limpieza y servicio y personal
No le gustó: Comodidad de las habitaciones
Box like mattress
The bed was extremely hard.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Jaclyn, el 26 sept. 2023
Dear Thomas, On behalf of all our staff we wanna first thank you for staying with us and we would like to apoligize for the inconvienence about the dirty room. We hope you give us another chance to make your stay one to talk about. hope to see you next time you are in the area. Thank You

8/10 Bueno

Carol

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023
Respuesta de Jaclyn, el 28 sept. 2023
Dear Carol,Thank you for the feedback. We appreciate your support!

10/10 Excelente

Karen

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Over all nice but carpet could be replaced with vinyl or tile.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Jaclyn, el 26 sept. 2023
Dear Karen,Thank you for the feedback. We are so happy to hear that you had a great experience. We appreciate your time and support!

8/10 Bueno

Cheri

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
While it might not be a luxury hotel, it is very clean and the staff is very nice.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Jaclyn, el 25 sept. 2023
Dear Cheri,We truly appreciate the feedback! We are so happy that you had a great experience. We hope you come visit us again soon!

10/10 Excelente

CHARLIE

Viaje con mascota, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The facility wa great room was roomy and clean we will return loved the pool great for pets also
Se hospedó 2 noches en septiembre de 2023
Respuesta de Jaclyn, el 22 sept. 2023
Dear Charlie,We truly appreciate the feedback! We are so happy that you had a great experience. We hope you come visit us again soon!

10/10 Excelente

Larry

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023
Respuesta de Jaclyn, el 17 sept. 2023
Thank you for the feedback. We appreciate your support!

10/10 Excelente

Bill

Se hospedó 1 noche en septiembre de 2023
Respuesta de Jaclyn, el 1 oct. 2023
Dear Bill,Thank you for the feedback. We are so happy to hear that you had a great experience. We appreciate your time and support!