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Opiniones de Best Western Route 66 Rail Haven

2.5 out of 5
Best Western Route 66 Rail Haven
203 S Glenstone Avenue, Springfield, MO

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 591 de 1002 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 273 de 1002 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 69 de 1002 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 35 de 1002 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 34 de 1002 opiniones" "

9.0/10

Limpieza

9.2/10

Servicio y personal

8.2/10

Servicios

8.6/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

SANDRA

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Me gustó la ubicación, buen precio, nosotros estamos haciendo la ruta y es parte de la experiencia hospedarte en un hotel con historia y clásico de la época. El desayuno y el área de desayunador muy austero. Todo lo demás bien para el precio.
Se hospedó 1 noche en marzo de 2024
Respuesta de Tracy, General Manager , el 8 abr. 2024
Thank you so much for staying with us! We appreciate you and hope to see you again sometime!

2/10 Terrible

Cliente verificado

Viaje en grupo
No le gustó: Servicio y personal y comodidad de las habitaciones
Si quieres dormir no vayas
La recepción fatal y la habitación vieja y con ruidos de tuberías del aire y de todo
Se hospedó 1 noche en enero de 2024
Respuesta de Tracy, General Manager , el 26 ene. 2024
On behalf of our team I would like to sincerely apologize for not exceeding expectations during your stay. Thank so so much for your feedback and we hope in the future we might have the opportunity to exceed your expectations in the future. We are always striving to better serve our guests in any way possible.

10/10 Excelente

Maria

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Perfect services ! Thank you we enjoy!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Haley, Front Desk Manager, el 11 nov. 2023
Thank you so much for leaving us a post stay review! We're so glad to hear that you enjoyed your stay, and we hope to see you again soon!

10/10 Excelente

Gonzalo

Se hospedó 1 noche en junio de 2023
Respuesta de Tracy Agee , General Manager , el 16 jun. 2023
Thank you so much for staying with us! We greatly appreciate you!

8/10 Bueno

carmen

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Establecimiento muy correcto, bien aislado de la calle. Muy limpio. Desayuno justito pero suficiente y buena calidad. Atención de los trabajadores muy buena.
Se hospedó 1 noche en mayo de 2023
Respuesta de Haley, el 3 jun. 2023
Thank you so much for taking the time to fill out a post-stay review! We're so glad to hear that you enjoyed your stay and we hope to see you again soon! ¡Muchas gracias por tomarse el tiempo para completar una revisión posterior a la estadía! ¡Nos alegra mucho saber que disfrutó de su estadía y esperamos volver a verlo pronto!

2/10 Terrible

Alberto

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Mad receptionist
Horrible customer service from the receptionist. In no Best Western hotel have I had problems checking in like here. the room is very comfortable and clean.
Se hospedó 1 noche en diciembre de 2022

10/10 Excelente

Alberto

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2019
Respuesta de Lora V. , el 16 oct. 2019
Thank you for the perfect score! We are so glad you enjoyed your stay and hope to see you again someday.

10/10 Excelente

Johnna, Kansas City

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice place
Se hospedó 2 noches en mayo de 2024
Respuesta de Tracy, General Manager , el 13 may. 2024
It was a pleasure to have you stay with us, Johnna. We appreciate you and hope to see you again sometime soon.

8/10 Bueno

Melanie

Le gustó: Limpieza
Se hospedó 1 noche en mayo de 2024
Respuesta de Tracy, General Manager , el 7 may. 2024
Thank you for choosing to stay with us and we appreciate you greatly! We hope we have the opportunity in the future to exceed your expectations with an even better stay at the Rail Haven.

8/10 Bueno

Christina

Le gustó: Limpieza
The ambience. The breakfast area extremely tooooo small
Se hospedó 1 noche en mayo de 2024
Respuesta de Tracy, General Manager , el 5 may. 2024
Thank you so much for choosing to stay with us and we appreciate your feedback. We hope to have the pleasure of providing you with an even better experience in the future.

10/10 Excelente

Chesney

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This place is a great place to stay! Great location to downtown and the surrounding areas!
Se hospedó 1 noche en abril de 2024
Respuesta de Front Desk, el 1 may. 2024
Thank you so much for staying with us. We greatly appreciate you and hope that you will come back and see us again sometime soon!

10/10 Excelente

Rick

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Room was nice and clean, breakfast was very good
Se hospedó 1 noche en abril de 2024
Respuesta de Tracy, General Manager , el 28 abr. 2024
Thank you so much and we are so glad you enjoyed your time at the Rail Haven. We appreciate you and hope to see you again.

10/10 Excelente

joel

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Very unique and cool. Great location.
Se hospedó 1 noche en abril de 2024
Respuesta de Tracy, General Manager , el 28 abr. 2024
Thank you so much for choosing to stay with us! It was a pleasure to have you and we hope to see you again sometime.

6/10 Aceptable

Andre

Viaje familiar
Had two small dogs and lady I talk on phone knew I had dogs but nothing was said about animal charge.$10 a animal when I got there.
Se hospedó 1 noche en abril de 2024
Respuesta de Tracy, General Manager , el 14 abr. 2024
On behalf of our team I would like to apologize that you were not given the pet policy information before arrival. We appreciate your feedback and are so sorry for the inconvenience of finding out at the last minute about the pet fee. We hope we have another opportunity in the future to provide you with the exceptional experience you deserve.

10/10 Excelente

scott

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Route 66 landmark
Se hospedó 1 noche en abril de 2024
Respuesta de Tracy, General Manager , el 14 abr. 2024
Thanks so much for coming to see us! We hope to see you again.

10/10 Excelente

Steven

Se hospedó 1 noche en abril de 2024
Respuesta de Front Desk, el 1 may. 2024
Thank you for taking the time to fill out a post stay review! We're so glad that you enjoyed your stay and we hope to see you again soon!

4/10 Malo

Sonia

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicios y condiciones de la propiedad
We have frequent this hotel for last 20 years but this time around it was just terrible. The room that we had was extremely small, no closet space, no vanity space and a refrigerator that can fit nothing. When you shower the floor of the bathtub is moving under your feet not sure why. When we asked for a different room we were told that because we booked through a third party it was not possible. When I mentioned that we are loyalty members and perhaps we could get upgraded the manager told us that we would have to wait another 3 hours for another room because they were all booked up. I couldn’t help but notice how empty the hotel was for the two nights we were there. We were so fed up with the way we were treated but we had so many programs that we just didn’t have the time to just leave and find another hotel.
Se hospedó 2 noches en abril de 2024
Respuesta de Tracy, General Manager , el 10 abr. 2024
On behalf of our team I would like to apologize for not exceeding your expectations and that we were not able to resolve the issues during your stay. As you had arrived earlier than the check-in time of 4:00pm, we were glad to check you in early in the room type you had booked. When you expressed to us you were unhappy with the room, we were glad to change the room. Unfortunately the new room would not have been ready until the actual check-in time of 4. I can understand how this could be frustrating and the offer to have a new room at 4 was declined. Thank you so much for taking the time to leave a review. We appreciate your feedback.

10/10 Excelente

Anthony

Se hospedó 1 noche en abril de 2024
Respuesta de Tracy, General Manager , el 29 abr. 2024
Thanks so much for staying with us, Anthony. We greatly appreciate you and hope to see you again.

4/10 Malo

Darlene

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The staff was friendly, however the area was cramped for parking. You had absolutely no privacy. I felt like I should have invited my neighbor in to sit with us since it sounded like he was in the room with us already (he was only outside his room smoking or coughing in his room) the showed did not work well as the two different tubs (kinda creepy) water was fine. Not sure shower head was good. Bed was dirty at the bottom ruffle, not sure what was on it. Kinda creeped me out. By the second night my anxiety was so high, we just left and drove our 6 hours in the night just so I didn’t have to stay again.
Se hospedó 2 noches en abril de 2024
Respuesta de Tracy, General Manager , el 8 abr. 2024
On behalf of our entire team I would like to apologize for not exceeding your expectations. We appreciate your review as we are always striving to improve the experience here. We will definitely look at the shower head and apologize for missing the stain on the bed skirt. Thank you so much for your feedback.

8/10 Bueno

Patty

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved all the Elvis pictures in the room
Se hospedó 1 noche en marzo de 2024
Respuesta de Tracy, General Manager , el 30 mar. 2024
We are so glad you enjoyed your time here at the Rail Haven. We hope to see you again!

2/10 Terrible

Lee

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nothing like traveling out of town to find the motel wants to charge you a fee of 100 for your room. I will never stay at this motel again.
Se hospedó 1 noche en marzo de 2024
Respuesta de Tracy, General Manager , el 29 mar. 2024
We are so sorry your stay didn't go as expected. Unfortunately we do have a local policy which requires a deposit for our local guests before history is established. The funds are immediately released upon smooth checkout. Again we would like to apologize for any inconvenience you experienced and we appreciate your review.

10/10 Excelente

Rachel

Se hospedó 1 noche en febrero de 2024
Respuesta de Tracy, General Manager , el 30 mar. 2024
We appreciate you Rachel. Thank you so much and we hope to see you again soon.

10/10 Excelente

Ralph

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Tracy, General Manager , el 30 mar. 2024
Thank you so much Ralph! We hope you come back and see us again.

6/10 Aceptable

Alecia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We were very excited to stay in this motel for it's retro features. However the beds and pillows were incredibly uncomfortable. We only stayed one night out of two reserved because we needed to be able to get a good night's sleep. It's a cute place, just not ideal for sleeping in our experience.
Se hospedó 2 noches en marzo de 2024
Respuesta de Tracy, General Manager , el 25 mar. 2024
On behalf of our entire team I would like to apologize for not exceeding your expectations. We greatly appreciate your feedback and are always striving to improve our guest's satisfaction. We hope we might have another opportunity in the future to exceed your expectations and earn your business back.

10/10 Excelente

Mavis

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
It was unique in the fact that it sits on historic Rt. 66 and is close to downtown Springfield with its fun restaurants and history museum. It is also only a few blocks over from Chestnut Ave. which has an amazing row of unique homes from yesteryear and sidewalks one can walk for a few miles. So for those who want to walk and explore, it's also a great location - go towards Chestnut, not the other direction. The motel had incredibly accommodating staff and had everything we needed. No, it is not super modern and you will see the occasional construction worker staying there (because it is inexpensive) who likes to smoke weed every night on the patio. Still, no hostile or inappropriate behavior was seen, and if there was, I am sure the motel staff would have taken care of any issues. The friendly staff and the nice morning breakfast made it worth the stay!
Se hospedó 5 noches en marzo de 2024
Respuesta de Tracy, General Manager , el 25 mar. 2024
Thanks so much for taking the time to leave us a review, Mavis. We appreciate you staying with us and look forward to hopefully seeing you again in the future. We will definitely keep a better eye out for smoking issues in accordance with our other guests. Thanks again!

8/10 Bueno

Philip

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean rooms. Nice staff. Basics for breakfast, though ends early at 9:00 am. Basic room on busy Glenstone Ave.
Se hospedó 2 noches en marzo de 2024
Respuesta de Tracy, General Manager, el 19 mar. 2024
Thank you so much for choosing to stay with us. We appreciate you and hope to see you again.

8/10 Bueno

Rachael

Le gustó: Condiciones de la propiedad
We had a king room. Pretty small room and bathroom, but did the job for a one night stay. It’s retro looking, but clean and updated to look that way. Bed was comfortable. Did have to ask for extra pillows. Staff was super nice at every interaction. Only negative was the heater unit was loud when it kicked on each time over night.
Se hospedó 1 noche en marzo de 2024
Respuesta de Tracy, General Manager , el 11 mar. 2024
Thank you so much for staying with us and for taking the time to let us know how we are doing. We will definitely get the heater looked at in the room you stayed in. We appreciate you greatly and hope to see you again in the future.

10/10 Excelente

Jen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Tracy, General Manager , el 11 mar. 2024
Thank you so much for staying with us, Jen. We appreciate you!

10/10 Excelente

Mari

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved this place! Kid friendly, very private. Amazing staff.
Respuesta de Tracy, General Manager , el 1 mar. 2024
We loved having you, Mari. Thank you so much for choosing to stay with us and we are so glad you enjoyed it. We hope to see you again sometime.

10/10 Excelente

Jamie

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Well kept, friendly staff. It really is so clean! Even the corners of the bathroom floor are pristine unlike some fancier places I’ve stayed. Very old school so the room is rather small, but had everything I needed. Would definitely stay here again.
Se hospedó 1 noche en febrero de 2024
Respuesta de Tracy, General Manager , el 24 feb. 2024
Thank you so much for choosing to stay with us and for taking time out of your day to let us know how we are doing. We appreciate you and hope to see you again!

10/10 Excelente

Jackie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Enjoyed my stay and was there 2 nights. Friendly & helpful staff. This is a Route 66 place to stay. Decor & history fantastic.
Se hospedó 1 noche en febrero de 2024
Respuesta de Tracy, General Manager , el 23 feb. 2024
Thanks so much, Jackie. We enjoyed having you and hope to see you again soon.

10/10 Excelente

Cindy, Chestermere

Se hospedó 1 noche en febrero de 2024
Respuesta de Tracy, General Manager , el 25 mar. 2024
We are so glad you enjoyed your stay! Thank you so much and we hope to see you again sometime.

10/10 Excelente

Lori

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We enjoyed hearing about the history of this hotel. We had a wonderful stay. The staff was friendly and helpful. It was clean, quiet and the bed was comfortable. The hot breakfast included eggs, sausage, biscuits, fresh fruit, cereral, yogurt, oatmeal, coffee & tea! We would definitely stay again!
Se hospedó 2 noches en febrero de 2024
Respuesta de Tracy, General Manager , el 18 feb. 2024
We are so glad you enjoyed your stay at the Rail Haven and it was a pleasure to have you here. Thank you so much and we hope we do see you again sometime!

10/10 Excelente

Kenny

Le gustó: Condiciones de la propiedad
Very clean!!
Se hospedó 1 noche en febrero de 2024
Respuesta de Tracy, General Manager , el 19 feb. 2024
We are so glad you enjoyed your stay. Thank you so much for choosing the Rail Haven during your travels and we hope to see you again.

6/10 Aceptable

Natascha

Le gustó: Servicio y personal
Se hospedó 1 noche en febrero de 2024
Respuesta de Tracy, General Manager , el 18 feb. 2024
Thank you for staying with us and we appreciate your feedback. We hope we might have another opportunity to provide you with a 5 out of 5 experience in the future.

8/10 Bueno

Larry

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I enjoy traveling on Route 66, so staying here was a treat. The original tile in the bathroom was cool. The only downside was the food in the breakfast area was cold.
Se hospedó 1 noche en febrero de 2024
Respuesta de Tracy, General Manager , el 16 feb. 2024
We appreciate you staying with us Larry and are so sorry about the breakfast not being up to par. We will keep a better eye out to make sure that nobody is accidentally turning the warmers down. We value you and hope we have a chance to provide you with a perfect and relaxing stay in the future.

6/10 Aceptable

Darlene

Viaje en pareja
Le gustó: Servicio y personal
Bad parking
Se hospedó 2 noches en febrero de 2024
Respuesta de Tracy, General Manager , el 16 feb. 2024
Thank you so much for staying with us and for taking the time to leave a review. Our parking is usually conveniently right outside the door of each room. We apologize if someone was in your parking space. We hope we have another opportunity to provide you with a great experience with hassle free parking.

8/10 Bueno

Roy

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en febrero de 2024
Respuesta de Tracy, General Manager , el 9 feb. 2024
Thank you for staying with us, Roy. We appreciate you and hope to see you again soon.

10/10 Excelente

John

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Just like home.
Se hospedó 1 noche en febrero de 2024
Respuesta de Tracy, General Manager , el 7 feb. 2024
We are so happy you felt like home staying here at the Rail Haven. Thank you so much, and we hope to have the opportunity to provide you with the same level of service on a future stay.

10/10 Excelente

Carol

Very quaint place if you are into Route 66 history
Se hospedó 1 noche en febrero de 2024
Respuesta de Tracy, General Manager , el 3 feb. 2024
We appreciate you choosing to stay with us. We hope you got some great photos to take home. Thanks so much, and we hope to have the pleasure of seeing you again sometime.

10/10 Excelente

Christina

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The rooms are small but exceptionally clean and comfortable. My group has stayed here two years in a row for an annual overnight trip. Rest assured we will be staying here again next year.
Se hospedó 1 noche en enero de 2024
Respuesta de Tracy, General Manager , el 3 feb. 2024
We are so thankful to have you continue to stay with us year after year, it is a pleasure. We appreciate your loyalty and look forward to seeing you next time!

4/10 Malo

Brenda

Viaje de negocios
No le gustó: Servicios
Large gap between the door and door frame. Pillows were rocks, mattress was ripped and discolored
Se hospedó 2 noches en enero de 2024
Respuesta de Tracy Agee, General Manager, el 1 feb. 2024
Thank you for taking the time to fill out a post stay review. I want to apologize for not meeting your expectations. I will have my team look into these issues immediately, so that we can provide a better experience for all future guests. I hope that you give us another chance to provide you with a more superior experience.

10/10 Excelente

Tom

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place to stay, clean and it was a nice warm bed I’m traveling and it was just right and the price was good
Se hospedó 1 noche en enero de 2024
Respuesta de Tracy, General Manager , el 29 ene. 2024
We are so glad you enjoyed your stay! Thank you so much, and we hope to see you again soon.

6/10 Aceptable

Stacey

Viaje familiar
Le gustó: Limpieza y servicio y personal
So noisy being right next to the road. There was constantly a cild draft coming in from under the door because there was a gap between the floor and the door un the room we stayed in.
Se hospedó 2 noches en enero de 2024
Respuesta de Tracy, General Manager , el 28 ene. 2024
We are so sorry we missed the mark during your stay. We will definitely get that door looked at, and thank you so much for your feedback. We hope we have the chance in the future to earn your business back with a 10 out of 10 experience at the Rail Haven. We will make sure to note that a quieter area is definitely needed.

10/10 Excelente

Peter

Great Mexican Restaurant down the street, gas close by, very friendly, helpful staff at the desk
Se hospedó 1 noche en enero de 2024
Respuesta de Tracy, General Manager, el 28 ene. 2024
We are so glad you enjoyed your stay. We hope you stop in and see us again soon. Thanks so much, Peter!

8/10 Bueno

Michelle

Se hospedó 1 noche en enero de 2024
Respuesta de Tracy, General Manager , el 25 mar. 2024
Thank you so much for staying with us. We greatly appreciate you and hope to see you again soon!

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
We stayed less than 12 hours. Arrived at 9:30pm and left a 6:30am. My son was enchanted with the decor. It was comfortable enough and well priced for one night. Nice that we could do express checkout since we left so early.
Se hospedó 1 noche en enero de 2024
Respuesta de Tracy, General Manager , el 24 ene. 2024
We are so glad you enjoyed your stay at the Rail Haven. Thank you so much and we hope we have the opportunity for you to stay with us again.

10/10 Excelente

George

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stay, very nostalgic.
Se hospedó 2 noches en enero de 2024
Respuesta de Tracy, General Manager , el 24 ene. 2024
Thanks so much for staying with us, George! We appreciate you and hope to see you again sometime.

10/10 Excelente

Rochelle

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent place to stay!
Very quiet and clean. We expected one room. Pleasantly surprised that the bunk beds were in a separate room.
Se hospedó 2 noches en enero de 2024
Respuesta de Tracy, General Manager , el 22 ene. 2024
Thank you so much for choosing to stay with us, we are so glad you enjoyed the family suite. We hope we will have the pleasure of seeing you again next time you travel through the area!

10/10 Excelente

Gina

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stayed one night for college visit. Great choice?
Se hospedó 1 noche en enero de 2024
Respuesta de Tracy, General Manager , el 21 ene. 2024
We are so glad you chose to stay with us. Thank you so much, and we hope to see you again when you have another college function. We appreciate you!